I went to O'Reilly last week to ask for help with a headlight issue and they helped me right away…read more Especially after AutoZone said they were unable to help me. An associate helped me right away and I was on my way in less than 5 minutes. I will definitely be back soon and I will not go to AutoZone from now on. Excellent customer service

Visited for a new battery. Emilio, was professional and installed it quickly!! Thanks Emilioread more

Mr. Monster Sousa is a real one!! He knows his stuff!! Give him a raise!! Very patient!read more

I am extremely disappointed and frustrated with the service and product I received at this…read moreAutoZone. I purchased a new battery from this location, and it turned out to be defective. The battery leaked acid all over my backseat carpet, causing severe damage to my vehicle's interior. When you buy a brand-new part, you expect it to function correctly, not cause thousands of dollars in property damage. This was a massive safety hazard and a huge financial headache. I will not be shopping at AutoZone again and would warn anyone else to be extremely cautious when purchasing batteries here. Will be reaching out to corporate for compensation for destruction of property .

So many negative posts on this page? Odd. I needed a coolant hose flange for my daughters BMW 328i…read more Went to my obvious first store (Auto Zone) and they referred me to the dealership (and we all know how much the dealership is going to charge). So on my way to Chapman BMW, I noticed this parts store, and decided to pop in. They stated that they could get me the part TODAY (if it was placed before 10am) by 12:30pm. They quoted me $26. I decided to just see what kind of price the dealership wanted. They tried to sell me the piece WITH the hose for $125. I didn't NEED he hose, I just needed the outlet flange. So, I decided to go back to Advanced Auto Parts and place the order. Went back right at 12:30 the same day, and they had the part on the counter for me waiting. I just don't get all the negative comments for this store, because they all provided top of the line customer service. (Even got an aluminum flange instead of plastic, which I had no problems with the installation)

My car battery was dying and other stores said it was fine. Well it wasn't! John Endres and his…read moreteam, including Junior diagnosed the issue, found it was under warranty and got us going quickly. This place gets five stars for service and inventory.

I couldn't believe what wonderful customer service both Belinda and Robert had! Over the top they…read moreboth helped to resolve my problem! Thank you again Gina

Came in to see if they had a part. I got is a guy criticizing the whole time like he's on speed,…read moregoing 100 miles an hour. He couldn't stop twitching and moving around like his on something. Because I didn't measure the part I had in my hand. He didn't even try to look at it. No wonder the store had no one in there.

I worked with Tyson as my front desk representative and he was so kind, very honest with me about…read morewhat to expect for my tire patch, and never pressured me to get any additional services done. I set up my appointment online, checked in online, and then was seen to quickly despite arriving a little ahead of schedule for my appointment. My service finished within the expected time frame too. As I only needed a tire patch, that was free. Despite my entire visit being free, this location did not try to upsell or pressure me into getting something else done beyond what I expected. I'm incredibly happy with the service and value. The lobby was very clean, and I was able to get a seat while waiting. There are stores in the plaza to browse if you did not want to sit in the lobby. It can be a little loud as it is next to the garage where they work. They will text you when they're done. The tech who worked on my car was also very kind and brought out my car for me in a way that would be easy to get out of the lot with. I had a worse experience at another Discount Tire location, but I'm happy to say that I would definitely recommend this one.

I wasn't gonna leave a review but decided to tell my story to help the next person out. I took my…read moretruck to get an alignment and wheel balancing. The balancing didn't go well, as the truck still hopped a little around 80mph, so I took it back. They realigned it and it made a difference, so I was ok. A few days later, I looked at a wheel and a center cap was missing a bolt. 3 other center caps were cracked to where the bolts didn't secure the caps anymore. I just sat there like, "...now, why wouldn't they tell me this?" Point: plastic center caps crack ALL the time! It's not a big deal. The manufacturers are the problem, being cheap and not wanting to reinforce the caps...as if they want to make money selling us new center caps all the time. I have 6 cars, and two have plastic center caps. You must gently put them on, or they crack if you over-tighten, even slightly. The person at Discount didn't know this, so when they cracked three of my caps, they tried to conceal it by not telling me (and just making the bolt look like it was on correctly). I was NOT UPSET at the cracked cap. Get that out the way, first. I ordered two new caps and had a spare cap in my garage from my spare tire. They aren't expensive at all. Just $35 each, so I bought two new ones online. The next day, I went to Discount - not to get reimbursed - but to show/tell the manager (Tyler, I believe) about the plastic center caps being broken. I wasn't upset about it breaking, but more upset about the tech not telling me it was broken. THINGS BREAK and I get it: plastic is cheap and the manufacturers are wrong for doing our wheels like this. I told him I already bought new ones, but if he could just run it by the guys to BE CAREFUL with plastic center caps, as many have no reinforcment and they will snap/crack. He understood. He felt bad. I wasn't looking for reimbursement, but he asked me how much I paid and reimbursed me! I was not expecting that because I work on cars and I know how plastic will snap. Again, I own 6 cars and I do 99% of the work myself. I'm ok with things breaking, but not ok with concealing the fact that it was broken. Tyler understood and apologized and paid me for the two caps I bought. To me, that was more than I expected and truly genuine for him to offer and to do that for me. In my opinion, the manufacturers need to reimburse us all because cheap is cheap. They need to make center caps with reinforced holes or they need to make them in aluminum. The person that broke mine clearly didn't realize this about plastic center caps and it was not intentional at all. But the concealment of the damage was intentional and that's what upset me. Breaking it? Nah. I was ok with that. It happens. The fact that Tyler made it a point to resolve it AND to have a talk with the techs made the bigger difference. Not all customers would have been so understanding about a broke piece of plastic, but owning multiple cars, I get it. I appreciate Tyle and I appreciate Discount for taking the time to listen and to train the techs to save people the headaches of small mishaps. Things happen, and that's just how life is. That's why replacement parts are sold: because things happen. But we just have to teach our young men to accept responsibility and not hide it. I'm old. Tyler (the manager) is about 10 to 15yrs younger than me. His techs are probably 10 to 15yrs younger than HIM, so we need to pass these lessons down from generation to generation. Tyler understand why I was there: it wasn't for the money, but I appreciate him reiumbursing me. I just needed him to be the leader of the shop and help his guys become more honest mechanics in this world. I'm a mechanic, myself.

Great sales people, not pushy or overbearing, I told them I needed a little time to decide if I was…read moregoing to get the car I wanted. They didn't call me non stop asking if I was ready or anything! (Not pushy) Even though my credit wasn't the greatest they got me in the car I wanted at a great price. Amazing sales people for an amazing car! Highly recommend! In a world full of KIA's drive a Mini (especially a JCW!)

The easiest car buying experience. Ted and Jordan worked to get the right deal for me. There was…read moresimply no pressure to buy and I was out of there in a timely manner!

I have just had a negative experience with someone at a different AutoZone refusing to change the…read morebattery because they said they don't change a battery on a diesel so I came to this AutoZone and dealt with a guy named Gil and he was awesome. Very polite, friendly, and efficient. He changed my battery in record time and then said thank you for your business. There's literally no difference between changing a battery on a diesel or gas engine

This Guy is amazing!! i had a bad problem with one of the terminals on the battery would not loosen…read moreup. We tried wd, forty, we've tried ratchet.We've tried Impact, power torque every power tool youcould think of!. Everyone tried to get this Removed, from the roommate to the gardener to the handyman. it was not budging. i kept saying, take it to autozone. Ask for Jordan, he can do. anything! no one listened. after they all tried several times. I finally brought it Jordan and wallah!!! Got it off with a spray and a tool!!!

They have always been responsive and helpful, recently had a great experience getting new tires. I…read moreknew I needed brake pads and a battery as well, but didn't mention it because I thought I'd have to break up the repairs. Michael spent so much time with me talking it out and checking different options, I was able to get everything I needed done in my budget. I shopped around too, to be safe, and feel really good about what I paid. Everything was quick and the car drives great. Highly recommend!

Talk about a bait-and-switch! Be very careful of what you are quoted. After my son's car's warranty…read moreexpired, I wanted an established mechanic I've previously visited to do an oil change. Big O was top-of-mind. I called and spoke with a technician who reviewed my vehicle options, recommended the best service, quoted an advertised price (nice!) and scheduled me for a convenient time to take the car in. Service was prompt with a technician ready to grab the keys and take the vehicle in as we completed the paperwork at the register. Uber had been called and ready to take me to lunch while the car was serviced. Then came the switch... The price on the register was DOUBLE the quoted amount and on the printed rate on advertised flyer. The cashier then pointed to a half-torn paper on the station explaining that due to the "tariffs" there is an extra cost. Of course this could have been explained at the time of scheduling, but then they can't easily rope you in. And that's the last time Big O got a dime from me.