Cashier scolded me for using a napkin to push down the meat in my bowl, I was not taking any more meat to place in my bowl. Said I couldn't do that. All the mean while two ladies next to me that are of the same ethnic race as him were using their bare hands. And let them do it freely. I told him "you want me to use my bare hands?" He said use the tongs next time. But could care less if someone of his own ethnic background violated his rule? He was rude and condescending. I will not take my family here again due to treating people of a different race with different rules. read more

Once you pass the assembly line you can't go back to add stuff. My first time there they had only the bottom off the pan of mushrooms so it wasn't as appealing, but right before my food was put onto the stove I asked if I could add some. But the cook said no, but the lady behind the counter asked why not and I said it's fine (he's cooking the food so I respect his answer without arguing) , but she left the assembly line to go talk to someone In the back and was gone for a few minutes. She just told me that if they were to do that all the people would ask for extra food, which I understood because it was busy at night. Thank you again to the girl for what you did. I went back again today knowing that and now my lunch was complete :) read more

Sun Gate BBQ - Chinese Near Me - Concord, California

They just opened today and they are doing great! Love the food! It's such a pretty place they're keeping it clean and the employees are doing a great job! Now on the second floor by JC Penny. Such a clean modern design and I love it. I'm so happy they're finally open, construction took forever! Great food! read more

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Amazing BBQ !!! Im fersure coming back!! You see them cook it infront if you and you can put whatever u want on ur plate!!!! Lamb, chicken, beef, tofu etc. I love this place so worth it! read more

Sun Gate BBQ - Large all you can eat bowl!!! - Chinese Near Me - Concord, California

I used to really love to go here to eat but my last time to be here the bean sprouts were really bad. It was super sour and we wanted refund because my throat not feel good anymore. And the waitress said maybe it's because of the teriyaki sauce. (Everyone knows that teriyaki sauce is sweet not sour) picked up our food from the trash can and brought it to the manager after she threw it in the trash can. And the manager kept look at us like we did it in purpose. Really? If you don't believe us then you can go taste it? And after awhile I and my friend started to get tummy ache and our throat were super super dried and uncomfortable. Probably because of too much MSG I'm not tried to make your business go down. But i just telling the truth. I'm so sorry .... So disappointed :( read more

I have always liked the food here because you can serve yourself but because of Covid of course one cannot serve yourself. However I thought the portions would have been better, it was mostly just noodle and poor portions of veggies and meat. read more

I've been going to this place for over a decade and have NEVER been disappointed. It was formerly called Great Khan's, but aside from the name and location nothing has changed. There is only one thing on the menu and it's always excellent. You choose your ingredients (assortments of meats and vegetables), they steam cook it by pouring water on it as it grills on a giant skillet right in front of you, then they add thick noodles and teriyaki and serve it to you piping hot. Sriracha goes perfectly with it as well. Remember this is a mall food court restaurant - so don't go expecting a Michelin rated dining experience. It's simple, straightforward, and you get the same thing every time - grilled meat and veggies + noodles. And it's phenomenal. I drive 30 minutes out of my way to a mall I don't enjoy being at with no intention of shopping so that I can eat this food. You don't go for the service and you don't go for the atmosphere. You go for the delicious food. read more

This place was SHUT DOWN by the HEALTH DEPARTMENT for COCKROACHES and RATS!!! The girl at the cash register was not helpful. She was downright rude when asked for extra napkins. She watched everyone put meat into the bowl to make sure they didn't smash it down to make more room in the bowl. The utensils on the buffet were coated with crusty stuff. The floor underneath the buffet line was littered with debris. The grill looked as if it hadn't been cleaned properly. No one was observed washing their hands. read more

Wonderful! I love their mongolian bbq! You can choose your veges and meats! I choose beef, lamb, mushroom, broccoli, onion and bean sprout. Food was fast, delicious and healthy, and they were so friendly! read more

Sun Gate BBQ - Lamb, beef, a lots of beves with teriyaki sauce - Chinese Near Me - Concord, California

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Craving Mongolian noddles? Sun Gate BBQ will definitely hit the spot. The ambiance is quick and fast paced because they get busy. They get busy especially on weekends and around lunch time in general. They all the options you can think of. Meats like chicken, pork & beef. For a few more bucks you can add shrimp (just ask the lady at the register) lots of great toppings/veggies. They even have tofu! Which is great for all you vegans out there. The try to keep it clean. The coolers are fast and very kind. The lady at the register is quick with customer service and can definitely multi-task between customers needs. The seating in this place is limited especially on busy days. I gave them 5 stars because why not? Quick service and you're in and out with your yummy noodles! read more

On Monday 6/5/17 around 1 pm, my fiancé and I were there. I was going about filling my plate when the "manager" walks but and gets very close to my face and says "don't touch the food with your hands". I didn't get the chance to even look at him before he was out of my sight he almost startled me. I did not touch the food with my hands anymore but I couldn't help to notice him staring at me and was giving me a nasty mean mug. It was extremely uncomfortable. As I get closer to the grill, he's cooking on there and my fiancé asks me if I know the man because he was staring at me the entire time. At that point I didn't notice him because there was a GREAT mess all down the line I was trying to get the items i wanted in my noodles. I look up and still he has that mean look as if I was still touching my food. I assumed that was still his problem even though I stopped after he demanded that. When it is time for him to grab my plate he grabs it with so much force(bad intentions) that everything over the rim of the plate falls off. AND HE DID NOT ACKNOWLEDGE IT! At this point I was angry because he was so angry at me for NO reason. Still I didn't say anything. My moms and fiancés plate it about to get picked up and my fiancé says "can you be more careful when you..." he rudely cuts off and looks at me, not my fiancé but me and says "you shouldn't have made that mess, next time don't grab so much food". The way he said this was in a VERY aggressive manor and his anger was directed to me. And he kept trying to go on and almost out his head under the glass to be or show more aggression. My fiancé said "you don't need to do that she paid for her food". He then replies if you don't like it go get your money back". My fiancé was furious to see how much anger he was showing us considering I stopped touch the food in MY plate that I paid for. And for him to respond that way shows that he intentionally knowing out the food when he took my plate. So in the mix of the arguing the "manager" did not let my fiancé get a word and he knocked the plate causing it to fall. The manger then says "no your ducking not" and runs to call security. I wish the security tried talking to me so I could explain but they realized there was nothing for them to do and they left. I would never do this but this person who stood off as a "manager" working on Monday 6/5/17 at around 1 pm should receive discipline. I could think of any reason why he acted like that. I did NOT make the mess that was there and stopped touching the food in my plate when he pooped up in my face. I am sure he doesn't care about the food or work because his wife showed up while I was still there and his son ran in the kitchen next the hot grill and his wife stood there until I left. I imagine she was waiting for free food and letting such a small voting next to that hot grill is not a good idea. Also the wife went into the back room with him and he took her a soda not food , maybe cause I was at sill there. I really hope management, real management looks at this. I do not ask for all that money and wasted food but do ask for better costumer service. I have many friends and family that go there and we do not deserve this "service". I am still in shock this happened to me. read more

Love their food however, they don't update their hours online so I drove 40 minutes from home with friends to find them closed 2 hours earlier than it showed online. read more

Limited menu with subpar service. The cooking of your meal can be hit or miss since there are multiple cooks usually rushing just to get it done. read more

This is a review during COVID. First of all I'd like to say YES i could've cooked at home but our favorite BBQ spot was closed (the one in hilltop mall) so we chose to get food here. Their meat was completely dry like if it's been recooked a few times. Best way to describe it is STALE then you can customize your veggies anymore which wouldn't be too much of a big deal. Honestly i got like 3 pieces of beef in mine plate and so did everyone else in my family. A bug waste of money in my opinion. Only reason it is getting 2 stars is because of the safe and the amount of noodles that came in the "best option" read more

Disgusting! I couldn't eat the food. Stopped here because there looked to be a large selection of vegetables, so I thought it would be a healthy meal. Wrong!! I purposely didn't add any of the sauces and since I don't eat meat, had only vegetables in my bowl. The grill looked dirty, as did the line full of spilled food. The cook kept adding water from a dirty pitcher and thoroughly overcooked the vegetables, until they were macerated and could barely be identified. At the last moment, he must have added a large amount of some kind of soy sauce based sauce, without even asking. Everything was so soggy and full of salt, I couldn't eat it. (Because I didn't want to die!) Never again! Learned my lesson read more

Horrible customer service, cashier and manager don't even know what gluten is... I asked about the rice bowl and asked them if they added anything that contains gluten and their response was "everything has gluten"... I asked them if they knew what gluten was and the cashier said it was something they added to their food. I asked if there's was someone I could contact who was in charge and Teresa who was cleaning said she was in charge and didn't want to give me the name of the person who runs this place. read more

Had an order of the Large Bowl (~$12): take-out container sized portion of wok-grilled noodles, veggies (carrots, onions, broccoli, mushroom, bean sprout, jalapeño, etc.), & protein (e.g. tofu) "cooked to taste", i.e. seasoned with a choice of garlic & assorted sauces. Food was delicious, staff was live, and the ambiance was ancient. read more

First of all no wonder this place is rated 2 stars!!! I've been here multiple times whenever I go to the mall to shop. I would usually choose this place over eating at the food court. But this last time I went was my last time coming (5/3/19). I choose a regular bowl like I usually would and proceeded to fill it up with my usual meats chicken and beef but I noticed a strip of blue plastic almost looked like it came from a grocery bag on the chicken so I put that piece on the white counter and on the next piece of chicken I got there was blue plastic as well so I decided to skip the chicken and went to beef instead. I had filled my bowl around half way with beef when I noticed a clear SHARD OF PLASTIC that looked like it came from a cheap storage bin from Walmart !! I don't understand how that got in there but what the hell that could of killed me. I decided to just get vegetables instead but I gave each vegetable an inspection before putting it on my plate and that shouldn't be the case. This is a message to the management: you better be careful with the meat before health inspection shuts you down or worse yet you kill someone, like I said, no wonder this place is rated 2 stars!!!! read more

Had a extremely unpleasant visit. Definitely will think twice with coming here again. I was charged for extra noodles, and asked for extra teriyaki sauce as well. Had to countlessly mention it while my food was being cooked and even afterwards when they clearly didn't. The cook was unapologetic and annoyed. read more

I would like for your guys to bring back the Spinach! That's all I put on my mongolian other than Pineapple & Onions. :( The cashiers area always snubby and always roll their eyes. Kinda annoying and make me want to punch their faces. As for the price itself, it would be better if there are more options for vegies. -_- SPINACH AND I'LL BE HAPPY! Plus, your sodas are way too much for a SMALL. I always have to go to McDonalds to get beverage. read more

The food here is quite tasty and I like the way it's prepared. My one complaint, and it's a serious one for me, is that the meal is served in a styrofoam to-go box. I can't believe businesses are still using styrofoam. It is so detrimental to the environment. I even asked if I could use one of plastic bowls used for assembling the meal and was told it's against policy. This is very disappointing to me. read more

Came into sun gate with high expectations and boy was I disappointed. 12 bucks for a bowl of noodles? No 2nds ? I was hot af. No green onion and the juice was limited in selection and tasted of wet shiit. If you want good Mongolian go to Mongolian grill Tracy , with double the sauce selection also it's all you can eat. Rip sun gate bbq. F U. read more

Not good at all. They have a really small selection of things that you can put in your chow mein compared to other places. It is also pretty pricey for the amount you get. The flavor is so bland, my chow mein tasted like watered down teriyaki even after I put a ton of the sauce they provided. The customer service is even worse... The workers looked irritated, the woman at the cash register had headphones on... Need is say more. read more

This is our favorite place to eat when we visit the mall! Cheap, fast, and delicious!

Everytime I visit the Sun Valley Mall, I always get lunch at Sungate BBQ (Great Khans). Always tasty and fresh everytime. Always ask for extra noodles and teriyaki sauce. Highly recommended. read more

Food's good enough for me. Not as authentic. Long waits in lines to cook food. Pleasant staff. I enjoyed it. read more

Sun Gate BBQ - Chinese Near Me - Concord, California

Spend a $1 more and go to the buffet. If you're craving Mongolian BBQ this isn't your place. Okay if you're in a hurry and you want to select what's in your meal. It's very expensive for how cheap it is and how little of a selection you're given. A large bowl and a drink will set you back $14.14. You can go across the hallway to Tomi buffet where it's $14.99 during weekday lunch. Must better choice!! read more

I've eaten here way before they remolded and moved upstairs. Their food before was fantastic, tons of selection and a lot of different sauces to choose from, my favorite which was really spicy. Now they are not only charging more for less selection but they are not giving ur money's worth. Only three meat selections when there used to be five. And only 6 veggie options when there used to be over ten. Not worth wasting ur money here. Find another spot. read more

I like being able to put exactly the amount of each ingredient that I want. If I want to go vegetarian then I can or a whole bowl of meat, whatever I want. I do wish they had water chestnuts and not be so stingy with the napkins. They act like the cheap napkins, they use cost them a million dollars. Please we need at least 1 nice napkin per plate. read more

I arrived here and the food smelled delicious, which was what drew me in.... That was it. Everything after that was a disappointment. I felt the prices were high for what you got, but I decided to try it out. I quickly found out they had a very limited selection of vegetables and flavoring, which once again was a disappointment. To top my trip off here I paid 2.50 for a soft drink and wanted a refill and they wanted to charge me an additional 75 cents. I can very easily say I won't be coming here again. read more

This is a place where you can create your own dish of noddles, you can put everything that fits in a bowl and take it with the cook to cook it on the grill, where he will add noddles. In fact the season depends on the flavor (sauce) you put it but the truth is that it does not replace the season of a good Korean BBQ restaurant. read more

I love this place! I always grew up eating Mongolian BBQ at the Hilltop Mall in Richmond. The two reasons I gave this 4 stars is because they are stingy on noodles and when your food is being cooked the stove seems to get dirty and they don't clean it often enough in my opinion, but that has yet to have affect my experience there and the taste of the food. So try it out when you're around, I highly recommend it! read more

Horrible. The portion size is ridiculous. For 12.51, for $5 more I could of had all you can eat at the buffet down the corner. Oh and did I mention that their water cup is a tiny 80z cup. read more

Fairly new and still getting used to all of it's crazy customers. They seem a little under stocked but that's to be expected when just opening up. Give it time and I'm sure they'll grab a flow for things. The food was just like the old Great Khan's that was downstairs. And I'm glad I don't have to travel to San Jose whenever I crave Mongolian BBQ anymore! Worth a try, but only when the lunch rush isn't crazy! read more

Not sure what I expected from a place in the mall, but given the buffet right across from this mangolian grill BBq is really good, I may have had too high of expectations for this place. I walked by this place a few times and always thought it smelled soooo good! So I wanted to come by and try it. Ordered the large portion with extra noodles with my BF. Figured that would be enough food for 2 and it was. They give you a plastic bowl and you can fill it up however you like. First the proteins beef, chicken, lamb and pork (it's frozen and thinly cut like most places); no seafood options or egg. They did have tofu later with the veggies. Next you can choose veggies such as bean sprouts, carrots, broccoli, mushrooms, etc. as well as some spices like garlic or jalapeños... lastly sauces bbq, plum, oyster and a few others I forgot. Other places have a description on how much sauce to fake and how to mix it to get a certain sauce. Not here. Then you walk around the corner and give your bowl to the guys at the grill. They fry it and add some more sauce later on which in my opinion was overkill. I didn't know they added more sauce and felt like our dish ended up being extremely salty and tasting kind of blah. Not bad but nothing is go back for. For this price ~$13 i can get some better Chinese takeout food at most other places. There are a lot of other options not too far from there.. I'd not come back here. read more

This place used to be the Mongolian BBQ place on the first floor - I think Great Khans? Anyway, it sucks now. Don't bother. They upped the price and removed the majority of ingredients available. They don't have good stuff like green onions or mushrooms anymore. Your choices are basically meat, carrots, regular onion, broccoli and zucchini. They don't even keep salt and pepper shakers or packets anywhere. So cheap now. I hope they go out of business. read more

Sorry guys not satisfied with this place. It wasn't filling and just wasn't the same place as last time they had it downstairs. Price was way to much just for a bowl read more

My family and i love Mongolian BBQ. Never had a problem with Great Khans but since the change in restaurants we have gotten ill 3 times! Tonight my daughter and her boyfriend ate here and both were sick. They ate only the beef, chicken, pork and broccoli with teriyaki sauce and noodles. Won't be eating here again! Very over priced as well. What a shame! read more

Simple, straightforward fast, hot, fresh. Not exceptional, but I like to know what I'm eating. This is usually difficult in the burbs, especially at chain restaurants, so that's a positive, seeing what goes into the food. Flavors aren't good for much, but not terrible or off. It's OK, pretty good considering its mall food, in Concord. Plenty of mall wiggas hanging out, but no Mongolians in sight. read more

The smell of sun gate's food is great. But in to be honest I don't really like how they have a small variety of food. Also the pricing is okay. Not suggesting to go but it is okay if you wanna try this place. ~ read more