I recently used Chipman Relocation to move from the Bay Area in CA to Maine. I chose Chipman because they were referred to me by a Bay Area local moving company that did not travel to the east coast, Lulu's. Before I contacted them I had been searching on-line and was finding lots of 'cheap' movers - but they all wanted my money right away and it felt sleezy. Once I spoke with John Coletti at Chipman Relocation I knew I was in good hands. Were they more expensive than the on-line barkers I found? Yes - with good reason. They took care of me! First, they only contract with Mayflower and United. This means there is always a truck available. The on-line brokers were scrambling to find vehicles and were not able to guarantee my dates until they actually found a truck to use. Second, John Coletti was very patient answering all my questions, and I had LOTS of them. He was always prompt in answering my emails or returning my calls. The video walk-through was extremely helpful and because I wanted to save money by packing boxes myself he also suggested several places to purchase good moving boxes. He also offered great suggestions that helped with my planning. Next, I was turned over to Quenisha Burns. Again - she was fabulous! I continued to have questions as the moving date got closer and she was always prompt in getting back to me. I never felt like I was bothering her or wasting her time. The clear communication with both John and Quenisha helped keep my head focused and calm during this stressful phase of my life. The moving crew was excellent, I'm sorry I didn't think to write their names so I could mention each of them individually. I felt very comfortable with all of them as we moved through the house and I pointed out the things they were taking out. They treated my belongings with extreme care, including my new treadmill which was a BEAST to load! Once my things were in the truck I was turned over to the crew in Maine - they were great as well. Quenisha helped again by getting me connected with the office in Maine so I could request the best time of day to deliver my things to the storage unit. All my belongings arrived in the same condition as the day they were loaded in CA and in the time frame I was given. AND.... the icing on the cake.... I'm receiving a REFUND because I had less items than I showed during the video walk through! So yes, I highly recommend Chipman Relocation, your money will be well invested and your mind will be at ease! read more

I used Chipman for a cross country move. I did receive quotes from a number of companies, but selected Chipman for a number of factors. This move involved putting items in storage for over a month prior to shipment. This included a mix of standard as well as high value inventory items. I wish I could recall the names of the movers from both the day of pickup and the day of delivery, they were fantastic! John Coletti, Marrissa Berry, and Ed Melton were extremely helpful and responsive when a few issues related to my move arose, and I thank them for that. I realize that complications do arise from time to time and the true test of a company is how they handle those situations. If I were to do another move, I would certainly use this team again. read more

I used this service through Mayflower/United to move across multiple states. Because of where I lived a shuttle service was required for pick up and drop off at the new location. The only reason there's four stars instead of five is the first shuttle service. They took poor care of my items and when they arrived at the new location even that shuttle service was surprised how the items were handled. They also showed up with more man power than I was told and one even showed up hours late, whom I assume still got full pay. I think the Mayflower/United got scammed for money since my estimate was fixed price I didn't pay for the extra crew or late individual. Aside from the first shuttle crew the rest of my experience was great. My estimator Ryan Fichtner was a great first contact that worked with me through the height of the Covid scare and my move. The move coordinator Cimber Dahlstrom was amazing though waiting for our items. She kept me informed on the status of the items and the estimated delivery day, even when it got delayed a couple days (which I was reimbursed for). The claim service, specifically Tammi Turnage, was a saving grace. With the status of some of my items in poor condition when they arrived improperly packed by the initial crew, she worked with me and was able to find a very fair middle of the road. The communication from Cimber and Tammi was amazing, I never felt ignored or forgotten. I would recommend this company again but I would be very specific on the shuttle they use. I would also fully document the shuttle actions with pictures or video as it would have helped in the claims at the end if the issue repeated. read more

Moving is always stressful so I'd rather have movers than not. They were quick in getting everything out, didn't mix up any of my housemate's thing and mine, and most of my stuff made it intact, though I watched them drop and shatter a container right in front of me (working on the reimbursement for that). My main complaint is I wish they would just tell me they shouldn't be trusted to transport or pack posters, I would have bought the proper packaging if I'd known. I don't know who in their right mind creases a poster right down the middle. Not a single poster or unframed piece of art was transported without damage. Just know if you hire them that you should pack any art yourself. read more

Chipman made my move much less stressful than any other move I've ever made. They are professional and courteous. Let me know where they were along the way, when they'd arrive. I don't plan on moving again but if I did, I'd be sure to have Matt and his crew again. read more

I am so disappointed by damage done to my things by Chipman Relo. I had high hopes for their company, had excellent care from United Mayflower before. John Coletti was very easy to work with on the front end, as was Ms. Paulette Harris. BUT the actual move was disheartening. The 3 loads on the truck were unloaded/reloaded mid move - extra handling. When it arrived here, 2650 miles later, it was unloaded into a storage unit (because of the housing shortage) and was hastily unpacked by a local company they contracted. Most of the work was done, solely, by a small young woman who could not read English or understand FRAGILE. Many of my things were fragile and it was evident that she was new to moving. Her manager, on the phone most of the time with other crews, offered occasional assistance. A large box fell out of the truck while I watched. She struggled with larger boxes and piled them on a hand cart and ran with it. The driver was inside loading the unit. Six months later, I found a home. I didn't want to use their contracted company again because of the inept loading experience. I hired a local company with an excellent record to move the items to my home and to be especially careful in case there was damage by the previous mover. The 3 young men were careful and respectful of my things. As they moved items out of the unit, they found damage - a broken framed artwork, unwrapped, unboxed, at the back wall of the unit behind a stack of rugs with the strut from a lamp table almost as if they had been hidden. The table, light and fragile, was found near the back, with its broken side to the wall. Movers stopped each time to tell me about damage before touching it. The table had been dropped on a corner, badly scuffed, a leg cracked, and a strut broken out. Two Chinese officer's chairs also not wrapped or boxed, and light and fragile, had arms cracked loose and wobbly, which movers pointed out to me. I called Ms. Harris from the storage unit and she said she would try to have someone out to look at the damage. I told her I had to be out of the unit in 3 days, another client was waiting for it. The crew was careful loading all the boxes into my home. One large, heavy box contained 3 vintage pottery bowls from Morocco and a stained glass piece. Bowls were nested inside of each other, each in one sheet of paper, with the stained-glass on the top, stack turned on its side, with the stained-glass resting on its broken side. No bumpers in the bottom of the box to cushion it, just scant pieces of paper. The largest bowl was also broken into 4 pieces. Large 26" terrarium with a metal roof was crushed - too tall for its box, no packing around the top. It was evident that all damaged items were not properly packed. Damaged items are still in the boxes with original packing. Many framed pieces of art, each wrapped in one sheet of paper and stacked together, had nicks in them where hanging hardware scratched and dented the next frame behind it. I filed a claim, submitted 4-5 photos of each item, got estimates for repairs, but due to Covid and holidays, it took months to find shops to respond. I submitted the claim asking for only for repair of damage. A search for value of the Moroccan bowl on the Internet indicated it might be valuable, so I paid a highly qualified appraiser to evaluate it. Irreplaceable, she submitted a value for the bowl. My research found table and chairs listed on 1st Dibs - Baker Furniture Michael Taylor Collection. Chipman had the packet of information from 2/14/22 until I was notified on 4/27/ that I had a DocuSign from them. I called to see if I could appeal and was told that it was a No-Fault damage, and nothing could be done. I had replacement coverage in my contract, and it was evident that damage was from poor packing and hasty handling X 4 (inc transfer from 1 truck to another). I put in a lot of work to be careful, fair and honest in my reporting. The settlement was less than 19% of the cost of the repairs and the replacement value of the bowl in my claim. I made many calls before signing release. Again, due to low staffing in offices, I was not able to reach anyone within the 30 days allotted who could actually help. I was told that I could file in Civil Court but would have to be present in a CA court or hire a lawyer to be present. My claim was for only $2800 on a move for which I paid almost 18K including crating of a valuable piece of artwork, for a daughter. I will continue to reach out to the Federal agency and the BBB. I have never experienced this kind of service from United/Mayflower in 4 previous moves. They have always been wonderful. I believed U/M would stand behind their reputation by being fair and responsible. This has been disappointing, and disheartening and I am only on Yelp to let people know about the kind of "customer care" where Chipman's website states they "value customers, integrity, and excellence." read more

I am close to 5 stars on this and it is only because there was some damage and I didn't realize I did not have full insurance until the truck was loaded...BUT...I think with any move things will happen and I suspect it is more about how the company responds than anything else. Also I have waited a few months to see how this all turned out. I was moving from Fair Oaks to Brentwood and I got several quotes. Some of these local guys want to give quotes over the phone or not come out, but Chipman sent out someone who provided an accurate and competitive quote. I also did not want to move in one day, so Chipman packed one day, loaded the next, and moved it on the third. I had taken most of my valuable things down myself and that is never a bad idea. They arrived on time, did a great job of packing, loading and moving it all...same thing upon unloading...all really professional. I was downsizing my life and I have nice things but almost everything was protected and arrived safely. After getting it all unpacked I discovered that two lamps were ruined, my leather chair was scratched and my espresso maker was dropped and dented...I waited to write this until I saw what they did and I was quite pleased...comped me on the chair and lamps for fair value and even brought me a new espresso maker so I am made whole as they say. So, if you realize things will happen in any move I would recommend using Chipman as they really did a wonderful job when the dust settled and so as long as you expect some stress from a move and that a few eggs get broken when you make the omelet I think you cannot go wrong over most other movers, who I refer to as "two guys and a truck." Plus I worked with Bill and Tammi and they are extremely professional and dealt with me fairly, on time and made sure in the end I was pleased so I wanted to complement them so folks will use them as I did with confidence. read more

DO NOT USE THIS COMPANY! The movers were great. They arrived early but the move was doomed from the beginning. The guy who have me the quote (I am sad to say he was a fellow vet). Did not give me the quote for a full service move. I find out literally weeks before the move his quote for ($8K+) was for me to pack my 3000 sq ft home on my own! I requested 100% packed by Mayflower.com (not Chipman), stored by Mayflower, and the unpacked by Mayflower. I had to scramble and pack, find a storage unit in TX, all on my own. The estimator did document my desire to have the kitchen packed but he underestimated the packing needed and I was asked to pay extra the day of the move (This was resolved by the move coordinator but it caused a huge delay as the truck they brought was too small due to the under estimation of household goods by their employee since they did not have enough packing material. The move took almost 12 hours even though I packed everything with all the boxes stored in the garage except the kitchen, TVs and large pictures.) I wrote the owner and never heard back from him. (great customer service) I thought he might want to know that he has an employee who cannot give an accurate quote or estimate how much manpower is needed to pack a large kitchen. In the mist of all the confusion I was never given the high value declaration form (even though I asked the second set of movers for it). My household goods were to be shipped Aug 1-8. That did not happen. They did not show up until Aug 16th. Then I find out that its not the entire load. Half of it was still in CA with no ETA. The second half arrived Labor Day weekend. Joy! My antique bed is damaged, my son's Evolution Y Fliker scooter is MIA, my steel shelving unit was broken down (without my knowledge and not reassembled) and the plastic pieces that hold it to gather a missing and are not they are useless. (They gave me someone else's cheap Ikea shoveling unit) One of the TV's they packed is not working (I was charged for three boxes but they used my TV box). I was charged for the mattresses to be packed in boxes and then unboxed. They're still in boxes) Still unpacking so I am not sure what else is missing or broken and I need to see if my treadmill survived the move. Again USE ANOTHER COMPANY No-one is responsible for their actions or inaction. This is the first move I have done that was not a military move. This was by far the worst experience out of the previous 10+ military moves. Here is the letter I wrote the day of my move July 27 , 2016 "Good afternoon Mr. Chipman: First let me apologize for reaching out to you via Linkedin with a concern but I felt compelled to give you my feedback directly. I originally contacted Mayflower for a full service (Relocation from Fairfield Ca, to Austin, TX) quote March 22, 2016. I was assigned Dan Shane. Dan was over an hour late for the appointment April 8, 2016. He was pleasant but quickly did a walk thru and said he would send me a quote. I never received the quote so I sent a follow up email and text. I accepted the quote via email April 23, 2016. April 29, 2106 Dan said he would send the e documents. I sent another follow up email May 15, 2016. the e-documents were not sent until June 23, 2016. I reviewed the documents and sent an email with questions and corrections. I assumed the person doing the estimate is a professional and that the quote would be accurate .Dan added a King bed erroneously and did not add any of the framed art, mirrors, glad toppers, etc. (The quote was revised to add 12 pictures). I asked why he did not add certain items in the house and he said I was a self pack. I corrected him And said no I requested a full-service quote (pack, transport, store, and unpack). My house was partially packed (by me) only because my home was for sale. He said he would have to come out and do another quote. The move was less than a month away, so I said I would pack everything except the kitchen, TV's, stereo and framed art. The day before the move I contacted Dan and asked what time the movers would arrive because I had not received a confirmation. Dan was quite rude. He told me to contact the Coordinator. I told him that all the emails came in his name and that he is listed as my coordinator on the my.mayflower website. The quote was erroneous which caused major problems (lack of supplies, truck too small, etc). The poor guys are still packing as I type. Dan is costing you money and is a poor reflection on your company." read more

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We have used professional movers several times, and we've never had a better experience than the move just arranged by John Coletti at Chipman Relocation, using United Van Lines and local move support. The pre-move estimate turned out to be extremely accurate, and was far less expensive than the competitive bids! The transcontinental mover for United (Ed Arias) was the most admirable person you'd want to meet: knowledgeable, extremely concerned about care, leader of an energetic (and equally careful) team of loaders, precise, patient, helpful. On the far end: Again, great care and energy unloading, clean, and most gracious. Not a blemish to any item, and actually a rebate based upon net weight, as promised. We admired everyone involved. I suggest that you view any critical reviews with skepticism, and definitely include United/Chipman among the options as you search for a mover. If we ever move again, we will start by contacting these folks! read more

Cimber Dahlstrom was the coordinator for our move with Mayflower. She was very professional, friendly and proactive with our needs. Definitely made the whole process go smoother! read more

I will recommend this company. We relocated from Cali to Mississippi, From the estimate to the drop off, I received excellent service. Oscar was our driver and his team during loading day were efficient, conscientious, thorough!! Oscar was amazing.. when he dropped off our items, he was prompt and cared about our things. Melissa in the office was also helpful and would call me back when I called. Great job! read more

Posting this on my mom's behalf... Chipman Relocation & Logistics did an amazing job of moving out my furniture from one home into a new home all in one day. Their crew members (Tim, Tyler & Devon) arrived on time, were efficient, professional and brought extra speed packs for last minute cumbersome items I couldn't squish into my car! I highly recommend this company for any whole house moves! There were no extra charges and only one item sustained minor damage which was taken care of... again with no charge to me! Amazing service!! Susan Wigley read more

UPDATE! I finally got the rest of my stuff at the end of August but not without damage. Furniture was scratched and stained. Fabric on furniture was torn. The dish pack, which was clearly marked FRAGILE, was compressed and some dishes were broken on the inside. A floor lamp is now lopsided. And my bicycle does not ride correctly. I also ended up with a table leg that isn't mine and a lawnmower bag that isn't mine. The movers told me to toss them out. I will post pictures of the damage. Beware of this lousy moving company. I'm serious. read more

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This is the most honest review! This company was contracted to pack everything on day 1 return day 2 and store or transport my whole apt. Instead trashed my belongings and threw them off a 2nd story balcony. Left would not return to get what they threw away and after 3 days of my lolling for them returned and instead of trying to salvage my stuff threw it all away without regard to worth value. But what's crazy is I wasn't moving just temp relocating for apt renovations and it was mandatory move. 8 months later they still won't pay for my loss I have photos for most . Where's my dressers and tv plugs?! read more

Chipman Relocation & Logistics - My moving experience bought me to tears but there customer service is sadder - Movers Near Me

They were wonderfully, starting with Brian from the sacramento warehouse, to Cimber who did the logistics, to Tom and his guys who did the packing and unpacking of the many boxes and everything else. When I starting the hunt for a mover, everyone wanted money upfront, but to come to find out no moving company can ask for a up front fee. read more

After I wrote my review John Chipman Jr wrote me a note asking me for information on my move so he could contact me and I responded. Then, I did not ever hear back from him. Tells you alot about this busness. read more

We had a great experience from start to finish! They were able to store a lot of items prior to our move so we could get our home sold then get them all together for one move to Reno! Thank you for all of your help and patience through the process :) read more

Here are the things you need to look out for with this company. 1. Ask the actual costs for storage by day. 2. Ask about the workers and where they are coming from. We had people picked up off the street in our home. Not professionals. 3. Ask if there is an EXTRA fee for a particular day of the week. They will charge $2500 plus extra for a weekend day without telling you at the time of the actual service. 4. Damage repair .. will it actually be done? Not yet in this case. 5. Make sure to get a DETAILED QUOTE. They are the masters of changing the contract and the terms of the agreement and charging thousands more without a signed agreement. 6. Any glass table, coffee, table any breakable item will need separate movers. They don't tell you that when they quote the move. The extra mover for a small glass coffee table was about $500.00. ANd, the movers will not unpack it up delivery. The client must wait for the separate mover to come. No one tells the client that. 7. As everyone in this review mentioned, United Van Lines and Chipman OVER BOOK as a norm. It is guaranteed they will NEVER arrive the day they indicate unless you demand it. 8. keep an eye on the prices, weights, box number. I hope this helps future clients. The only upside about this company is the owner is a nice. But is it truly sincere? read more

Our family unfortunately used United Van Lines/Chipman Relocation to move 1100 miles from California. The move by United out of California was fine. However, the move to our destination was horrible. First of all, it took more than two weeks to go the 1100 miles because the driver was waiting in California to fill his truck with other clients. Secondly, when he did arrive, the first thing that happened was an altercation between the driver and our new next door neighbor since cars were having difficulty getting around his poorly parked truck. Thirdly, the team of four people he hired were not the local United personnel as had been promised. Instead, for two of the four, this was the first time at moving anyone professionally. A lot of our furniture was damaged and thousands of dollars of household belongings and hifi equipment was lost. One of the movers told us that there had been a mix-up of boxes with the three other loads on the truck. We had signed up for complete coverage. When we filed our claim, we were given a run-around that lasted for 9 months before we received any compensation. We were only compensated for 30% of our losses and damage when it should have been 100%. Along the way, we had been lied to and misled by United, including their corporate office in St. Louis. I strongly urge anyone who reads this abbreviated review to stay away from United Van Lines and Chipman Relocation (California). 50% of our move was without customer service and was a debacle. read more

The movers that do the actual labor are fantastic! The company itself sucks!! CALL ANOTHER COMPANY FIRST! They were so late moving our belongings to our new house. My dining room table was broken and they were unable to fix it. The company sent a "furniture doctor" out to fix it. It has lasted six months and now the table won't stand up on it's own! The company said too bad, you signed off on the table! It is awful to have regrets, but I regret giving the company my $6,000!!!! read more

DO NOT USE!! I had no choice but to use them as part of a military move. Our shipment was placed in their storage and they delivered it to the house. Within 5 minutes of unloading our truck, they had dropped a table a broke a leg off. Solid Oak. (I feel horrible for the person that did it. He was obviously young and new and taking orders from the jerk on the truck. The young guy carried it HIMSELF and slipped. He had the choice of breaking himself or breaking our table and I'm glad he chose to break the table.) Two main problems with this company and our delivery: 1) Nothing on the truck was wrapped in moving blankets as it had been when it had left our house. Our antique bedroom set was not protected and had items placed on top of it without a moving blanket in between. Careless and stupid. 2) The Ring Leader on the truck that obviously did not give one crap about our stuff. He rushed and made the other employees rush. I told him multiple times to slow down. Examples of his ill advised leadership: He advised his crew to stack totes 3 high on the dolly without paying attention to what was in the bottom tote. As soon as the dolly was rolled over the lip of the driveway, you heard cracking glass. He dumped the box with the box spring off the back of the truck and it landed on its corner in the street. Not only was the box spring dirty, it is now out of square... Bookcases that should have had the removable shelves taken out, had them left in, so while the book cases were brought from the truck into the house, the shelves were moving around scratching up the inside of the case. I could continue with more, but just remembering these has made me angry all over again so I need to stop. read more

This is a great moving company! This is the 3rd time that my job has used Chipman to relocate me. Each time has been really good. My move coordinator, Debbie Banta has worked with me on all three moves. She communicates with me throughout the entire process and is so friendly. She replies immediately, and always follows up. She has impeccable customer service skills! All of my moves have been great, but this move was better than the previous moves. The crew that came to complete the move were amazing! Jose (the driver), Jimmy, JJ, Shane, Skylar, and one other person (I'm so sorry I forgot his name), all went above and beyond my expectations. They were so fast, and on time for the pack, the actual move and picking back up of the empty boxes. Once again there was not one thing broken or damaged. I want to especially recognize Jose and Jimmy. Jose ensured that everything was done correctly and kept the team on time. He even fixed my bed frame that was already broken. That was so nice of him. Jimmy was so fast at the packing and moving. He stepped in and helped the other guys when needed. They were all so polite. I would definitely recommend Chipman. Ask for Jose and crew. I will be using them again in the future! read more

We hired Chipman for a cross-country move earlier this year. Since they could guarantee a delivery window, which is awesome, we used the transit time of our belongings to apartment hunt at our destination. Since we did not have an exact destination address before leaving, I discussed the cost of *optionally* placing items into storage near the destination should we not find an apartment. We did end up finding a place prior to the delivery window, and took delivery of the items on the second day of the window. However, we were forced to pay for the optional storage fees prior to the truck unloading, under extreme duress as we were living in a hotel and were anxiously awaiting our bed! The communication surrounding this was sub-par and very frustrating. They even had a document that I supposedly "signed" but was a cut-and-paste job from another document. In the end, I was able to get my money back by filing a dispute with my credit card company, a months-long process. As for the condition of our belongings, everything that was in a box was okay (they packed us as well and did an ok with that, the things packed earlier in the day was definitely done with a greater attention to detail). Some vintage furniture pieces had some chips. The un-loaders also made a gash in our door frame moving items about. (To be fair, our experience involved Chipman, the main United office, as well as a local agent at our destination. Chipman was always main point-of-contact though) read more

Used Chipman for packing and moving a short distance. Crew was hard-working and pleasant but did not take good care of the furniture they moved. Still finding scratches and nicks as well as some actually broken parts of a bed set they were unable to put back together properly. read more

Although the team was punctual and I did not have much in the way breakage, I was very disappointed in the condition the team left the house that I was moving out of. The place was a mess. There was trash left behind from their lunch. They left personal belongings including pieces of clothing and tools behind. They left packing materials behind. More importantly though, they didn't finish the job. Things were left unpacked. It actually took me a whole day after the move to finish clearing out the stuff that was not moved. Unfortunately I did not know this until after they left the house because I was at the new home when they were finishing up. So the take-home message is definitely have someone watching over these guys to make sure they finish the job! Needless to say they did not vacuum the place when they were done either. Other companies I have used in the past vacuum or otherwise clean up the debris before they leave so it is essentially ready for the next occupant. Obviously that was not done with these movers. This company charges top dollar for "first class service". Unfortunately the service is below average at best. read more

Had them come for a quote - they sent a guy named Dan. Even with going thru the apartment, he seriously overestimated us at 2 cartons. We asked for a quote for 1 and it was still astronomical. We decided to go with another company. I thought that was that. Today, I get a bunch of annoyed sounding calls from Dan saying he's at my gate, here waiting for an appointment for a quote. Wow. Our appointment happened already - how could you forget that? To me, if they can't keep track of their appointments - who is to say they can keep track of their shipments? This was a red flag and I will avoid this company like the plague now. read more

Working with Brian, Marissa and Alex made our interstate move go so smoothly, I was amazed. They not only were very thorough in their assessment of goods to be transported, but offered good advice on how to prepare for the move. They kept in touch throughout the days that the truck was in transit. They also went out of their way to get my delivery sooner than originally expected, in order for me to be able to get back to work. It could not have gone better. Pre-planning and preparation was the key to our success. I would highly recommend this team, as they were excellent to work with. read more

If it were possible to give negative stars I would. Never, ever, ever use this company. They lie, cheat, steal, damage and have the worst customer service ever. If you have money to throw away go ahead and use this company. They will destroy your property. Do not agree to a split load. You may get half your property but they will hold the other half hostage. They will try to jam you up on pick up day and force you into a split load. DO NOT let this happen. Tell them to unload the truck and bring a bigger truck. They will try to force you into the split load. We waited almost two months to get the rest of our property and when we got it most of it was damaged. They just threw it into the crate and piled items on top of sensitive items. It appeared as though they could care less. A horrible company with little regard for you the consumer. read more

Thank you, Christian Cruz! Your efficient Customer Service has been so wonderful! You have gone beyond our greatest expectations to help resolve several issues that occurred on our move from Green Valley, CA to Waxhaw, NC. Your consistent follow through has been outstanding! I appreciate your making and meeting all of the commitments as you promised, and even at times finding the impossible to satisfy and correct the problems that occurred. You are truly a great asset to your employer and should this "glowing salute" to you and your attributes need further detail, please have the owner of Chipman contact me. My Sincerest Appreciation, L. Mc read more

Update to my review. After posting my review I was contacted by the Business Manager and this issued was resolved instantly. The customer service I received today was great. It says a lot about a company that values the customers experience/concerns. Thank you for resolving this issues (within 24hrs) for our family. ----------------------------------------- This company is terrible! We are relocated to California and the military hired this company to move our furniture into our new home. We were told by the lead technician/mover that someone would come back to pickup the remaining 100 boxes (upon calling our DA). We found out today that this was not true and the company refuses to come back and pick up the boxes even though the movers told us someone would. If this company is unloaded your furniture, do NOT let them leave until every single box is unpacked or you will be left with 100 boxes to get rid of by yourself. They were VERY unhelpful to our situation and kept saying, "well they shouldn't have told you that." How is this response helpful/professional? Would highly NOT recommend this company at all! As you've read in other reviews, the customer service when calling them is terrible! Only giving 1 star because you have to, to leave a review. read more

Working with this team was fantastic... Timely, knowledgable, and generous throughout the move. Donnie and his crew treated all my furniture with the utmost care. From California to Denver, all times arrived on tie and undamaged. Lew and Jennifer were super communicative and responsive from planning to delivery. And when I did have to file a minor claim, for a few chopped glassware items, the claims process was shockingly easy. I signed up with Mayflower and got connected with Chipman in that way. So the claims vendor may have been specific to Mayflower. But the planning, logistics and delivery were all Chipman folks, and just fantastic. read more

Used them to move from Antioch to Fairfield in October 2014. The price was incredible and Shane got us a quote right away. He also quickly sent updated quotes when we changed our plans. They packed everything one day and moved everything else the next day. They even callee in extra guys that finished a job early elsewhere to help complete everything. Am planning to use them again for our next upcoming move. **Just used them again! Was a tad worried because the original quote this time was significantly more than last and we had way less stuff and were only moving a mile away this time. Well, I trusted them anyway and sure enough! They only charged for the time and actual boxes used to pack AND move us (which of course I expected them to only charge that), but it was almost half the original quote and they did not even hesitate. In fact, when the lead guy noticed right away that the quote was significantly high, he did the recalculation (which is typically not his job) and said they would double check his numbers for us on Monday. Well they did and it even wound up less than that. They do a great job, work very quick, all members of the packing/moving/scheduling team communicate great and are very trustworthy. read more

We moved from Sacramento CA to North Dallas, TX. We talked to and received estimates from several companies, but Brian from Chipman was certainly the most professional, friendly, and comprehensive (and, as it turns out, very accurate in his weight estimate). At one point, we needed to reschedule, and Chipman was very accommodating. Once we had our pack and load dates finalized, Cimber was super helpful in coordinating crews around our schedule. Len and his team did an excellent job of packing, and Ben and his crew did a great job of loading. The truck arrived in Texas right on time, and Edwin and his team efficiently unloaded our goods into our new home. Nothing broken, nothing lost, no issues at all. Great job and thank you, Cimber and Brian. read more

I'm not sure if Chipman cares about their reviews (or some of their customers) from looking at some of the other reviews and from my own experience. Our movers were great people, they did break a few items and forgot to pack one item of mine but they were overall nice and communicative. However the support staff at Chipman was unpleasant at almost every interaction. There's a difference between disagreeing with a customer and finding a solution and disagreeing with a customer to spite. I would not recommend Chipman or United or Mayflower because of this. read more

We were fortunate enough to have a very short closing on the sale of our house so we needed help quickly! Chipman Relocation & Logistics came in and made the packing/moving part of our journey stress free and pleasant. The entire crew of Dan, Tim, Tyler, Tony and Curtis arrived on time, were polite, professional and took great care of our possessions. They asked questions when they were uncertain and were very gracious about special requests - like leaving my work desk and table for the very last moment. I am happy to recommend their service and would use them again in a heartbeat. Thanks, guys! read more

While I did have some items damage, Chipman made it right. I submitted my claim, and they fully covered the items. Tammi was very efficient and professional. read more

I would warn anyone against using this company. Was given a quote of a little over $900 by Lew Cramer for packing 53 boxes. Asked Lew Cramer how to lower the cost and he said to pack more boxes. We packed over half of the boxes and then were charged over $700. When asked for an itemization Lew Cramer sent along a doctored invoice with my signature on it. Lew Cramer practices fraudulent business practices. Be careful! read more

Wish I would of read the reviews before hiring them. I couldn't agree more with how things have been NOT handled. Theresa T (our contact person) is rude. When I was questioning her about our charges she blamed it on someone else. Even said that's not my fault. She ended up hanging up on me. This of course is after the nightmare of having the packers come. The one guy jimmy was awesome. The other guy he had with him tom was lazy. Took smoke breaks every 12 mins (yes, I was watching the clock). Sat down at my kitchen table to pack pictures? Sat on my bed to pack more pictures. Then packed breakable items in my own Home Depot box? Even broke one of the candle holders, but didn't tell me. We were charged by Dan to have them pack my kitchen when I told him I was selling all dishes so that wasn't necessary. They bought picture boxes to pack my flat screen tv's. They didn't bring enough boxes. And didn't bring boxes for my mattresses. I was told by Dan that my stuff would be delivered July 18th-20th. Now not until the 28th. I have been out of state with nothing with 2 small kids waiting for our stuff to get here. I would NOT recommend this place to my worst enemy! read more

We hired Chipman for an interstate move between CA and CO. It is my opinion that managing the logistics of the moving experience is simply not within the core competencies of the company. Communication from the company was not acceptable - virtually no proactive communication once we signed them up, and failures to notify me of essential communication. There is an obligation to communicate - even if it's bad news. Critical Failures - The load crew DID NOT SHOW up on the assigned date. Upon my calling the office to inquire as to the crew's whereabouts, there was no explanation, no plan to address the issue, and was told "that crew fell through, Do you have any flexibility in loading tomorrow by chance?" Imagine standing in your driveway with all belongings packed and the crew not showing. The delivery spread was changed after agreed by all parties. (Though they did meet original.) No updates on scheduling, despite multiple requests. Their failures created unnecessary and significant stress, and additional cost to us; there were no proactive efforts to remedy, compensate or discount based on poor service, or address the issues directly, and my interactions did not create confidence. Despite the ongoing, negative issues, there has been no followup from the provider - which suggests my experience was normal and expected by the provider. Loading crew that showed was good to work with; once driver was assigned, he did call and provide updates; unload crew was passable (some members conscientious, others not), but would benefit from more supervision. Overall, I cannot recommend using this provider. read more

We had read horror stories about other moving companies and were apprehensive about our upcoming out of state move. We had previously used Chipman about 20 years ago and decided to give them a try again. We were more than happy that we did. They were professional from start to finish. The loading and unloading crews were courteous and professional. They knew exactly what they were supposed to do and did it. Can't say enough good things about this company. read more