Tanya is your best asset wonderful experience dealing with her in renting our units. We are very impressed with her and the sites security

We moved out of our unit by the end of February of this year yet we were charged with a whole month's rent for March. I called over and over and over and even left a message with the supervisor and still no response. All the manager says is that the supervisor is busy or this and that. We were ensured that we would not be charged for March's rent and here we are in the middle of April with no response, no refund. Save yourself the headache and look elsewhere. read more

The facilities cleanliness and security. Tanya was very knowledgeable and helpful in selecting the proper storage unit that I possibly needed. read more

Tanya is the best she provides excellent customer service. Very sweet, patient always with a smile. I'm here because of here otherwise I would've looked at another storage unit read more

Overall, I have been pleased with the service I have received. However, after receiving my second rent increase in less than two years, I felt compelled to leave a review. This business raises its rates too frequently. I've had no change in service or the size of my unit. If your overhead has increased, raise rates for your new customers, not your existing ones. I will be moving out as soon as I can. read more

Charge you fees they dont tell you about when you sign up. Terrible they say the fee is automatically added to your bill.

I wanted to leave a message about how great it is to have Tania back on the property. I've been in that storage facility for 12 years and she is a very human and enjoyable person to work with who has always been very responsive to my needs. It's a nice clean facility. I'm a bit disappointed by all the rent increases I get every six months but I am getting what I'm paying for so thank you for bringing Tania back and keeping StoragePRO The Storage Guys tight and right read more

I never right reviews. Came to check on Unit and there are mice in it. Never stored any food whatsoever in Unit. Rat poop and piss all on back side of unit. Heart breaking to say the least.Just disgusting, can't believe there are rats running thru this place when I have kids things stored in the Unit. Military beware and everyone else. I really cannot believe this at all. Beyond pissed. read more

I work across the street from these people. They are INCREDIBLY rude. I would never give them my money. NEVER. I've even cleaned trash from around their establishment (homeless dump their trash around here) and I've been yelled at twice for no good reason. Again, incredibly rude and unthankful. Judging from other reviews it seems I'm not the only one they've treated like crap. read more

Anthony G is right - they are EXACTLY like that...especially the manager - if anyone thought the old couple there before was bad...at least THEY could be worked with some - there's a point of being "strict" where you treat people in a manner that says "yep...we collect more money than anywhere else and we have the right to treat you like crap whenever we want" - they even treat long timers like this too One reviewer mentioned NO TAILGATING BS !!! Every time I'm there the ALARM siren(s) go off AT LEAST once read more

I stored my stuff here for 14 months in a 10x30 unit. Automatic payment with my card was easy. The place is clean. Yes, I found two small mice (so far) in my stuff but that's to be expected when storing your stuff in a slightly rural area. California is also in a long drought so animals are looking for cooler places that might have water/food. Moving out was easy. They let me borrow two dollies as long as I kept them onsite. I also needed to keep my truck overnight in the area. The woman said I could park it on the street even though the signs say "No Trucks Over 8ft". Overall, it wasn't a bad place to store my stuff for over a year. I would rent from them if I needed to store stuff in the area. Just remember that rodents are always a possibility and you'll be fine. read more

You know how a business runs on customer service? Well, I'm not sure if this place has ever learned the concept of that. First off though, I do like the facility. I haven't had any problems with our belongings, and That's a huge plus. But once I experienced talking with them (or lack of), that's my reasoning for 2 stars. After being a customer for a few months, I cleaned my unit, stopped into the office where a lady was at the desk, and another walking out of another room. Both just stare at me as I walk in. So I say "hi! I'm just wondering if you guys have a dumpster, or somewhere to throw away boxes?" No lie- no reply back. From either of them. One shakes her head and looks back down. No hi, no talking, no goodbye. I walked out and was like wtf just happened. read more

Worst storage I have ever dealt with. DO NOT RENT HERE!! Rodents ruined my belongings and no insurance coverage. On top of that I had to pay for it to be dumped! If anyone had a similar experience, please contact me ASAP! Contact : beastslew@gmail.com read more

I've been to over 20 storages for the last 30 years and this is the most clean, rat free, and friendly storage ever!!!! The manager Kristine is amazing!!! Whenever I have an issue, she is on it! Whenever something goes wrong or breaks down, she fixed it within that same day!! If she ever leaves then I'm leaving. No weeds, no trash, strict rules, no tailgating! She takes pride managing her property! Wonderful supply of boxes and merchandise. Clean bathroom! Always out on the property inspecting it. She is always out here cleaning. Her and her team are never rude and handles all of my problems fast! Great deals on units! I love this place and I adore the manager! Units don't leak or flood with rain. Great drainage. I don't ever want her to leave. The management before her was TERRIBLE! All of the comments are from old management. Thanks Kristine! You make storage fun and safe. read more

VERY RUDE customer service i experienced here. I reserved a U-Haul via internet and had a question regarding my reservation. So I called 707-427-1209 and spoke to a man who was not friendly at all to me. He kept on repeating himself, "i can't do nothing for you because your not in the system." If i'm not in the system then why did I obtain a reservation # via internet already? Experiencing this made me cancel the reservation all together. I am not going to give business where customers are treated like this!! read more

Avoid this place for Uhaul rentals!! I experienced gross negligence from these folks. They set a rented 12x6 trailer onto my car improperly. 30 miles later on the 680 (a major freeway), the trailer separated from my car at 55mph, passed me on the freeway as it cut clear across 3 lanes of the freeway into the median and almost made it over to the opposing side where a head-on collision would have been unavoidable. While I spoke with the highway patrol man on the freeway situation my husband called this uhaul dealer for further direction for the uhaul trailer. The girl from The Storage Guys immediately said, "it wasn't me; I let the new girl do everything". My husband repeated a few times that we were in an urgent situation & not looking to place fault ; just needed direction. The staff here at "The Storage Guys" should not be allowed to rent out Uhaul equipment until they are properly trained: to check equipment, operate & setup equipment with a focus on safety. Their license as a Uhaul dealer should be revoked. The person who set up the trailer did not know how to securely connect the trailer onto my car. The staff is not solutions oriented; instead they seem to be focused on placing blame & fault on other staff members. Many people could have been injured in this situation, but thankfully no one was hurt. Everyone should avoid this place. A complaint has been filed at The Better Business Bureau. read more

The Storage Guys - Negligence from Uhaul dealer. - Self Storage Near Me - Fairfield, California

If you would like to be treated like you are a moron, and told that you do not know how to use the Internet by an elderly woman this is the place for you! They come complete with a funny smell and a terrible attitude, don't waste your time there. read more

DO NOT USE THIS STORAGE COMPANY!! I would give them a 0 stars if I could. They are way over priced, rude, disrespectful and don't care if you make payment arrangements (even when you make your payments), they will still cut your locks, charge you a $50 lock cutting fee with out telling you, charge you and pre lien sale your stuff with out hesitation. Lindsay (the manager) told me she doesnt care about my stuff or anyone else, flat out and it's not her problem after making the payment (that was agreed). My wife and I received two different notices of rent increase, one on 2-27-19, then again on 4-29-19 for the same thing. We are taking this company Storage Guys or Storage Pros (they use two different names), to court and reporting them to the Better Business Bureau. We never signed a rental agreement with this company. Our rental agreement was with the original owners of The Storage Guys. I'm glad we saved all the emails and paperwork, we will be using them in court. If your considering using this company, please reconsider. You won't have to deal with the harassing emails and phone calls (after the payment arrangements where made). See you guys in court, Storage Guys or Storage Pros! Their fire risers and sprinklers are out dated and out of code, which is a direct violation of Cal Fire, Fire Marshal and Fire Departments penal code. read more

The absolute WORST storage place ever!!!! Inconvenient office hours!!! Rude maw n paw managers!!! They straight (steal) cut your lock off to take pics of your things after being a few days late...and charge YOU $25.00 TO DO SO!!!! AS WELL AS CHARGING EXCESSIVE FEES FOR EVERYTHING!!!!!! DON'T STORE YOUR THING'S HERE!!!!! YOU WILL REGRET DOING SO!!!! And Newsflash people.......you should be available during weekends and holidays, when people are usually taking stuff to or from thier units!!!!! And the website payment system should grant immediate access to the gate!!!!! And I also believe it is a fire hazard to not allow the gate to let customers out without using a code!!!!!!!!! People sometimes need to get things to sell out of thier unit , so they can pay the storage bill!!!!!!! read more

I've rented from this company twice. My first experience was completely positive, however the second time around, everything was fine until I was moving out. I followed protocol before moving. I submitted a 10 day notice and requested an extra day to finish moving my things when I couldn't finish on the day I initially stated. A few hours after I finished moving, I received a call from an extremely rude women who accused me of not moving my things. After telling the lady that I had moved my things out hours before, instead of apologizing for making a mistake, she said "well you need to pay $2.45 for the additional day". I didn't mind paying that, but she didn't have to be so nasty! After I authorized her to charge my credit card she just hung up the phone. It was unnecessary for her to be so obnoxious, especially when she made the mistake!!! read more

This place is the WORST Storage I have EVER seen . The place is crawling with rats that DESTROYED a lot of my belongings chewing on them and leaving crap ALL OVER THE PLACE. and when I brought it to the attention of the management they RUDELY said "So its not our problem" . Some of the things that was destroyed was PRICELESS antiques that have been in my family for Generations and my family is having a very hard time with this. I am sure that there are other customers renting there that are having the same problem . I have talked to two already and we are considering a class action lawsuit if you are having this problem as well at this facility call me and become part of this . My number is (707)384-7330 my name is Robert read more

I would give them ZERO stars if I could! TERRIBLE PLACE TO RENT U-HAUL. THEY ARE DISHONEST AND CHEATERS. We rented a 17' U-Haul from them, drove it 33 miles, filled the truck up with gas back to full even though the needle didn't move from full. We were told to drop it off after hours and ONLY park it curbside and drop the keys off in the lockbox. A few days later, I just happened to look at the invoice and saw that we were charged for 25 gallons of gas, despite having only driven 33 miles and having had filled the truck to full. When we went down and explained this to the front desk people, the lady became defensive and said gas was likely siphoned out and stolen and is a common problem, apparently. Well, if this was a problem, why hadn't we been told about it?! and why did they insist we park on the street and NOT in their parking lot? And why is there no lock on the gas tank? She also said the truck gets 8mpg and we needed to put in at least 4 gallons of gas to have had it to full (which we did put to full and we even showed her our bank statement showing the date and gas station charge). She then proceeded to call U-Haul customer service and then after a brief conversation said I had to call them to file a dispute. Luckily, when I called U-Haul, they were able to refund the gas charges. I did file a complaint to UHAUL as well. Moral of the story: NEVER RENT FROM THESE PEOPLE. Next complaint will be to the BBB. read more