Two stars because they did something to help our situation…read more Hadn't planned on being in storage for as long as we ended up being there. But RATS! Big, huge, disgusting Norway rats. Ransacked boxes, got into clothes, shit everywhere. Couch was blanket wrapped and plastic wrapped, of course they clawed through and p***ed and s**t all over it. Ruined clothes. Couldn't walk in there without masks, had to bleach clean every box, chewed the wood of the book shelves! Left traps and found dead, poisoned rats having diarrhea or throwing up all over. Felt sick every time I went in. Also, the bathroom there is like a study in VO2s don't use it if you are affected by scent - it's like they dumped a gallon of toxic Fabuloso in it. Guy at desk would also speak to me like I'm an idiot who wasn't paying $350/mo to be there - funny how he was polite to my husband. It took awhile but the complaints garnered a refund of two months - won't even cover the dry cleaning bill but it helps. I think storage centers in general are the dregs! I hope to never have to use one again.

Tamika was very helpful, outgoing, and made this process easy to acquire a new unit. Despite…read moreovercoming pain from a broken foot! She was able to have great customer service. I was in and out with new unit within 30mins. Thank you for making this moving experience easier on me!

Alan and Barbara were a team that is second to none! Barbara helped me book my reservation and…read moreAlan greeted me onsite. His overwhelming kindness and attention to detail ensures me that I made the right choice for my storage needs. Thank you both!

Initially I was super happy with this facility. Great area. Clean. Nice manager. Super great move…read morein deal. I let them know I would be pro rating August which is allowed up to 10 days. When life happened and we needed more than 10 days, I tried calling several times during business hours to let them know. Well on 8/12 I got a bill with a nice $50 late fee. Again I tried calling with no answer. Went down there in person to talk to the manager I originally worked with. Turns out she no longer works there. $430 was how much I had to pay since they wouldn't waive the late fee. Will not use this place again or recommend.

Michelle is amazing with great customer service and quite honestly will never rent anywhere else in…read morethe area! Pricing is competitive and good. I want to reiterate they are very accommodating. They are the best !

Our travel trailer window was shattered when we arrived to check on our trailer. Michelle the…read moremanager had no clue as to how it happened. Be careful when using this storage facility check on your property regularly. Read other reviews an RV was stolen out of their lot. Thank you Michelle for your input. But again our window was shattered I want people to know parking in your facility that this could happen.

The lady was pleasant to deal with and the office area is relatively clean. The storage area we got…read morewas clean as well and is in good condition. She gave us a price deal for 6momths which helped allot.

I was helped by Laura she does the most amazing job she deserves a raise!!…read more She is extremely helpful and kind.

Just a warm place and warm person Madie is in today's cold world and other people. Even I mistake…read moreit as a small market, Madie greet us and give us great help, even this is not her duty.

They have been so patient with me since my husbands passing. I've had so much problem getting his…read moreretirement and pension and they understand and helped me deal with one less nightmare. I will be getting my property in the coming weeks but think they should know just how much I appreciate their kindness

Tanya is your best asset wonderful experience dealing with her in renting our units. We are very…read moreimpressed with her and the sites security

We moved out of our unit by the end of February of this year yet we were charged with a whole…read moremonth's rent for March. I called over and over and over and even left a message with the supervisor and still no response. All the manager says is that the supervisor is busy or this and that. We were ensured that we would not be charged for March's rent and here we are in the middle of April with no response, no refund. Save yourself the headache and look elsewhere.

Called around and drove by the night before we actually went to look at the facility. Once we…read morearrived they stated we needed to have the trailer inspected or approved. That was fine with us as both are trailers are a couple years old. My time is limited as I'm battling a terminal illness for 13 years and just diagnosed with tongue, throat and lymph nodes cancer. I go in for surgery next week to remove a portion or more of my tongue, throat and all the surrounding lymph node's. We had a great storage but they went out of business and didn't call us until it was going to get towed out with no notice even though we paid upfront months in advance. So I show up and they said we don't take enclosed trailers ( mind you we told Tyler about 10 times the types of trailers we were bringing). So now we have NOWHERE ELSE TO GO AND MY WIFE DOESNT KNOW HOW TO DRIVE THE TRUCK WITH TRAILERS HOOKED UP. I'm sick everyday from my illness and now the cancer. This was one day God gave me the ability to function. We said over the phone several times and in person what kind of trailer's we had. It seemed like a decent storage but your uneducated or lack of knowledge just cost me my only day of functioning I could have picked a different place and things would have been fine. This was all last minute as I have infusion center and blood tests all the rest of the week. This was my only chance as I wasn't passing blood all day when using the rest room like normal. Extremely disappointed and angry. Pick another place. I would have given ZERO stars but it's not an option. Thanks for the additional stress you added to my life. KARMA

Avoid this place at all costs. Nancy and the owners are dishonest and greedy. Even if your unit is…read morefully paid, they'll still find a way to take it just to make more money. Save yourself the trouble -- go somewhere else if you value your belongings. They don't deserve anyone's business.

Public Storage calls their units "an extension of your home." That might be true if your home…read moreleaks, damages your furniture, and sends debt collectors after you. We rented a 10x20ft unit and moved in many of our belongings, trusting that the space would be dry and secure. In February, we discovered clear signs of water intrusion. The floor was scattered with leaves, debris, and mineral stains from runoff. Large chunks of dirt and grime had washed in, and several storage boxes were visibly affected. Two expensive chairs were permanently stained from rainwater dripping down from pressure treated beams above. This caused about $400 in damage. The onsite manager was nowhere to be found, which was typical. Repeated calls went unanswered. With more rain expected, we had to act quickly and move everything to another facility. When I finally reached the manager on March 3, I explained the situation. Their only response was, "Talk to your insurance." No apology. No refund for February, even though the unit was not usable as promised. That same day, I received an email confirming that my balance was zero. Four hours later, they charged my credit card another $261 for March, even though I had already moved out. I disputed both charges with my credit card company: one for the month when the unit leaked, and another for the month I never used. I won both disputes. Now, Public Storage has sent the matter to collections, trying to strong-arm me into paying for a service they failed to deliver. They are threatening to damage my credit over a situation that was their fault from the start. Even before the water intrusion, the unit had a strong, foul odor. At one point, we noticed what appeared to be rodent droppings. Between the smell and the mess, the unit clearly was not being maintained properly. Bonus warning: Do not be fooled by the hundreds of glowing Google reviews. When we posted this same honest review with photos on Google Maps, it was visible for a few minutes, then disappeared. It looks like Public Storage or its supporters actively flag critical reviews to make them vanish. If their rating seems too good to be true, it probably is. There are plenty of storage companies that care about their customers and actually maintain their facilities. This is not one of them. Avoid Public Storage.

I would like to thank Rosetta for helping me out she was very helpful and im satisfied with the…read moreresult thank you very much Rosetta and to the public storage company A+

I needed a storage fast and Monica is very sweet patient and kind. Handled everything within…read moreminutes over the phone on top of it I can't be more appreciative it saved a ton of time and money. ~Derrick

I've had great experiences with Cement Hill Storage and their staff. They're always friendly and…read moremake the process easy, and I appreciate how secure and well-kept the facility is. Their prices are very reasonable compared to others I looked at. I wouldn't hesitate to use them again or recommend them to friends.

Im not one who is normally prone 2 complaining or 2 be taken advantage of…read more But,this business is using current social climate 2 change the rules 2 accommodate themselves & 2 lessen the actual "work" that they may encounter on a daily basis. This may be an isolated problem due 2 poor management but I suspect it's become an acceptable practice company wide. The storage facility industry is fraught with many issues & I'm sure its a challenge 2 keep some tenants from abusing the rules & guidelines. However,due 2 the nature of the business & the fact that those in management, LIVE ON PROPERTY-therefore allowing for a hands-on approach 2 customer relations. At the same time,keeping in mind that every paying customer deserves 2 be treated respectfully. This Public Storage location has decided that due2 things like the local homelessness problems & "break-in" concerns,that making legitimate renters suffer by changing gate access hours 2 an unreasonable time frame (9:30 am to 6pm M-F & 9:30 am to 5pm on Sun!)While still charging premium prices! This is a business to avoid!!!

Naomi is a rockstar. I picked this location over other facilities because of the outstanding…read morecustomer service reviews given to this location. Naomi is identified again and again in the reviews and I understand why. She expertly navigated my online reservation, completed my contract, showed me my locker, and handled other requests and phone calls. The location is getting some renovations to include upgrades in the alarm system. I feel pretty safe storing my belongings here.