I was given a senior discount upon signing up. the price quickly increased after a few months and…read morenow they are under new management. Received an email stating they are elevating our rental experience but will not increase pricing. It looks like the only thing they are elevating is the price. They increased monthly cost by $13.00. I would not recommend this site.

Superior in every aspect towards self storage business..and after all all my valuable and not do…read morevaluables are out of the house in effort to make much needed space inside and around our home!!

Clean and easy access. Brooke, she is very friendly and understandable to your needs.read more

Storage Star has been a great find for us, they are clean, friendly and mostly affordable. Brook…read morethe onsite manager is super responsive and treats us like we matter, I left a tiny lock on our unit temporarily because i didn't have the big lock and the next morning Brook called and said I noticed you had this teeny lock on the unit so she offered a loaner until i got there and put my own on, i thought that was nice!! Highly recommend, glad we gave them a chance - Lonnie F

Great storage business. We started with our travel trailer and our boat. Well maintained lot and…read moreaccessible with larger trailers. Karen, property manager has been nothing short of amazing, organized, friendly, and helpful. She knows her tenants and we decided to move our storage from another location and have everything under one business for convenience and price. Not a corporate feeling storage company that seems to be taking over all the small businesses. Karen goes out of her way to provide great customer service. Gateway is clean and recently tidy'd up. Highly recommend this location and support local long time business.

From the owner: Gateway Storage takes pride in offering a simple and hassle-free self-storage experience for all of…read moreour customers in American Canyon, CA. We make sure our storage units are clean, secure, and ready to rent for both residential and business needs. Gateway Storage also offers online rentals and online bill pay 24/7 to make your experience quick and easy. Feel free to look at our available storage units and give us a call if you have any questions or simply rent your unit right on the website.

Manager Tamika is truly a lifesaver. I lost the key to my unit, and she went above and beyond on…read moreSunday to help by popping my lock so I could get inside. I'm incredibly appreciative of her. Thank you, Tamika, for assisting me during my emergency and supporting me in my time of need.

They raise the rent every six months which is ridiculous. They had rats and roaches only thing they…read morecould say is sorry. Didn't grove any discounts for rat droppings all over your stuff and urine. The insurance didn't want to pay. A waste and they make you use their company. I do not like this place can't wait to move

We stopped by here on Sunday, 21June and we're so glad we did. From the minute we walked in till we…read moreleft (after booking a storage facility)....the customer service was 5 STARS. It's hard to find this kind of customer service these days. 1. The storage facility was secured and clean! 2. The rates were very reasonable! plus we were able to get their promo of 50% off the first 2 months. 3. The customer service (lady name Tabitha to be specific) was WONDERFUL!! She was pleasant to deal with. She took the time to answer our questions and didn't rush us. She gave us different options that will work with our needs.

I'd LIKE to write a positive review. I am simply trying to make a reservation. I am unable to…read morechoose a Sunday move-in on the website - and ABSOLUTELY unable to contact anyone at the location. Only a call center (which is obviously in the Philippine Islands), and that is unhelpful. I know that business models are bad, but this is horrible.

Price is great, people are friendly, but the hours are so random. When I signed the contract, they…read moretold me I could come in any day anytime from 9-5pm - that was important to me as I have odd work hours. In the month I've been using them, I've come in 3 times and EACH time I've had to wait 30-60 minutes for someone to come back as they have stepped out and had a sign in the window. I hired guys twice and so I've had to pay them to just sit here and wait for the staff to come back. I'm moving my stuff out today to another storage place namely because of this problem. Again, price is awesome, staff friendly. But if hours and accessibility is important to you, stay away.

I continue to use this place because of the Manager Shawn. I'm sure there are cheaper places, but i…read morehaven't looked - he's just great. He is the reason i am spending my money here. It's only a "BOX" but service is more than a "Box"

Michelle is amazing with great customer service and quite honestly will never rent anywhere else in…read morethe area! Pricing is competitive and good. I want to reiterate they are very accommodating. They are the best !

Our travel trailer window was shattered when we arrived to check on our trailer. Michelle the…read moremanager had no clue as to how it happened. Be careful when using this storage facility check on your property regularly. Read other reviews an RV was stolen out of their lot. Thank you Michelle for your input. But again our window was shattered I want people to know parking in your facility that this could happen.

Naomi is a rockstar. I picked this location over other facilities because of the outstanding…read morecustomer service reviews given to this location. Naomi is identified again and again in the reviews and I understand why. She expertly navigated my online reservation, completed my contract, showed me my locker, and handled other requests and phone calls. The location is getting some renovations to include upgrades in the alarm system. I feel pretty safe storing my belongings here.

Im not one who is normally prone 2 complaining or 2 be taken advantage of…read more But,this business is using current social climate 2 change the rules 2 accommodate themselves & 2 lessen the actual "work" that they may encounter on a daily basis. This may be an isolated problem due 2 poor management but I suspect it's become an acceptable practice company wide. The storage facility industry is fraught with many issues & I'm sure its a challenge 2 keep some tenants from abusing the rules & guidelines. However,due 2 the nature of the business & the fact that those in management, LIVE ON PROPERTY-therefore allowing for a hands-on approach 2 customer relations. At the same time,keeping in mind that every paying customer deserves 2 be treated respectfully. This Public Storage location has decided that due2 things like the local homelessness problems & "break-in" concerns,that making legitimate renters suffer by changing gate access hours 2 an unreasonable time frame (9:30 am to 6pm M-F & 9:30 am to 5pm on Sun!)While still charging premium prices! This is a business to avoid!!!

The lady was pleasant to deal with and the office area is relatively clean. The storage area we got…read morewas clean as well and is in good condition. She gave us a price deal for 6momths which helped allot.

I was helped by Laura she does the most amazing job she deserves a raise!!…read more She is extremely helpful and kind.

So easy to rent and return great for moving just get the larger one than you think and it's…read moreperfect. Good prices

I had a reservation for a truck at 8:00 am. When I entered the office, the two women there barely…read moremade eye contact. There was no greeting. Just a "how may I help you", but it was very dry and unwelcoming. It wasn't just her. The other lady was uninviting as well, she just wasn't the one that assisted me. I think it would be good to train the team that no matter how early it is, no matter what is going on in their business or personal lives A smile goes a long way. She was initially very dry. However, I knew I had a long day ahead of me so I presented with the warm and welcoming environment that I wished I had walked into. By the end of our transaction, she warmed up. And guess what? She has a lovely personality. I hope that she shares that more with customers when they walk in the door. So for that, I added another star to the 3 stars I was going to give. Customer service goes a long way and more companies, large or small, should invest in the detailed training of their employees in this area. Customer service, isn't common sense, as common sense isn't "common". A standard of customer experience should be adopted.