These guys are terrible! I rented a unit tor one day , never moved on and after double checking…read morewith my movers determined the space was too small. I explained and they at first would not let me cancel? Said their system doesn't do refunds.... After waiting for a call from manager after 3 days I just disputed on my credit card. Run away . Customer service doesn't apply here .

Friendly & helpful staff. Good price for the size unit I'm renting. It looks to be very secure.read more

Just want to acknowledged Jennifer for being so nice in assisting me choosing the right storage for…read morewhat I needed. Also to thank Jessica in helping me resolved my issue with the link I got for the lease agreement and was patient enough to explained to me any questions about it. I chose this storage as I've seen it every time I attend the Sunday Mass at St.Catherine as well maintained and I feel safe going there even by myself. Thank you and keep up the good work! I'll definitely share this place to my family & friends.

Have 2 in HI, 1 in CA. Clean & friendly helpful staff in…read moreoffice; unlike the worst public storage wt no one to help or even have wheeled carts available.

I needed to de-clutter and prepare for a down-size move, and so I needed to find a convenient…read morestorage business. I compared locations, prices, and reviews and set up a couple of appointments to make my final decision. My first visit was to Anchor Storage - with Magdelene (she runs this location). My gosh - What a fun/funny feel-good experience it turned in to! She's certainly a breath of fresh air! During a tour of the facility, and seeing how clean, well-organized, and well-managed Anchor was I cancelled the rest of my appointments, rented a unit there and my day was done! (Except, or course, for the all of the movind and storing I still had to do! Lol!)

It's hard to get ahold of anyone at this location. You call, no one answers. Leave a message, they…read moremay call back, but you usually have to call numerous times. You'll be real lucky if someone is actually in the office. The sign says open, but no one is at the front desk. Doors are locked. This has happened repeated times.

Raised my rate NINETY DOLLARS ($90) per month after I'd only been renting there for a few months…read more The cost literally DOUBLED just over the course of like 4 months (from $129 to $219). Absolutely insane. Never seen anything like this in my 20+ years of renting storage space. Moved out a few days later; will never go back. Madness.

Updating review. A year and a half later, their rate has more than doubled from what it was. Place…read moreis still clean and well kept, but the random rate increases aren't so cool.

Courtney was very helpful explaining my options, made the process very simple…read more Came in to ask questions Ended up renting two units. Competitive pricing & great service. Also very chill area.

terrible business ethics, no customer service & all they want is more money. They offer no help &…read morewon't fix any issues you have.

Are my items kept safe and secure in storage? Yes. Easy to access the unit and clean? Yes. This is…read morethe only reason they receive more than a single star. Customer service? Complete failure. After moving from Benicia, it appears my "auto pay" cancelled after one year and needed to be resubmitted, even though my card on file was not expired, and my unit was still occupied. U-Store sent a notification to my old address...and although I have several confirms from the post office that they were sent my proper change of address, U-Store continued to send --uncertified/unregistered mail-- to an address I no longer lived at. So, instead of contacting me via phone, they mail a notice to my fathers address as he is listed as a second contact. Unfortunately for me, he was in Europe for six weeks. By the time U-Store thought it would be a good idea to CALL me, the rent hadn't been paid for two months, although since I'm used to it being taken out automatically, I didn't even notice it so I wasn't aware. I then gave the clerk my new address and told her I was no longer in Benicia - but I would stop in within a few days during a visit to town to pay the bill and sign the form. I then made THREE phone calls and two in person visits to try and update my payment info -- all during their so-called business hours. No one was there, and no one answered the phone. Fast forward 2 1/2 weeks, I get back from vacation - still no correspondence from U-Store in writing to submit my new payment info and signature. I get another call to advise me there was now a lien on the unit and my lock had been cut an ENTIRE MONTH before the lien sale. Again, no registered mail (as is required by law to auction a unit -- two registered letters required to be exact) and she confirmed she still had not updated my new address. I was forced to pay the full balance including their illegal and unnecessary "cut lock fee" of over $100 to access my unit. There is no reason to cut someones lock a full month prior to auction...and auction that would have been illegal (an auctioneer would never have approved the sale -- I used to manage 10 storage facilities). ** Waiting for my next bill -- again, never received. I call U-Store during business hours - no answer. I went by UStore's office nearly two weeks ago....no one was there. I now just paid the bill over the phone after "they" called me...AND THEY STILL HAVE MY OLD ADDRESS ON FILE. Lazy, unprofessional management and operation that results in erroneous charges (fees and late fees) that of course benefit U-Store. Pulling my property out as soon as I'm able to arrange it. I would never, ever suggest this facility.

This place was great! Service was friendly and accommodating , price was good and unit was clean …read more The place felt safe with security driving around and secure gates.

It's been a long time since I needed storage. I am impressed with this place as far as the setup…read morevia app. I feel confident about the security of this place. It is new so it is very clean. We are very happy and impressed with how Chris walked us through the process. Highly recommend this place for your next storage.

Dropped in without an appointment and there was a sign on the door that staff was out to lunch. The…read morewoman opened the door and let us wait inside where the AC was and helped us anyway! Very impressive. Felt a warm welcome. Was shown different locations based on our needs. Glad this new build is finally open and wish it much success.

UPDATE: as of may 14, 3:50pm absolutely no one from ABBA has contacted us to follow up, apolgize,…read moreoffer any consolation- NOTHING. Now while I fully understand that this CAN happen, it SHOULDNT and their lack of accountability and overwhelmingly POOR response to our beloved trailer being stolen from THEIR PROPERTY, is disgusting. TRAILER WAS STOLEN FROM PROPERTY MAY 12, around 8am. ABBA STORAGE DID NOT CALL OR NOTIFY US UNTIL 12pm on may 13, today. The day I'm writing this review. I am just now getting home after an absolutely unacceptable experience with this facility and its employees. My family and I have been renting a space at Abba storage in Concord for approximately eight years we have stored our Coleman travel trailer there for the entirety of this time yesterday morning somebody came in behind another customer with a U-Haul truck and hitched it up to our trailer and stole it in broad daylight, then on top of it, ABBA Storage, did not call and notify us about our trailer being stolen from their property until approximately 12 PM the following day May 13, the employee at the front desk, lied to me and said that she called me and left me a message after going through my phone records At length she never once called me nor did she leave me a message, hence our shock and surprise finding out the day after that our property had been stolen. When we arrived on Abba Storage's property to discuss this with them. They also told us that they have not filed the police report or called the police. They did not notify anybody about what happened or about our trailer being stolen from their property. ******** EDIT the police officer confirmed that when asked WHY they didn't notify us sooner regarding our stolen property they said they were " too busy" .......! Woman at the front desk also said they know and have known that people have been renting storages to steal peoples property! So that was nice to know and find out! Supposedly the manager does hourly checks on the property to ensure that all trailers and property looks like it's undisturbed and nothing looks out of place, clearly they are not doing that because my trailer was taken so boldly , at 8:22 AM. When asked direct questions from the police officers about the maintenance of the facility and their protocol and procedures. Those were pretty much unanswered and a lot of "uhhh" and we "didn't see it!" Those were the responses. They have been absolutely unhelpful. They have been unapologetic. They did not once offer any sort of consolation or apology for what it happened. "24/7 camera monitoring" should provide you little to no comfort here-- Their cameras are antiquated and are somewhat fuzzy and blurry. When we were going through the footage to review what we could find and what we could see on the footage in order to persecute this thief-- we could barely make out anything. The cameras on the facility are not monitoring every single angle that you think that they are and they certainly don't have high quality footage in order to successfully obtain evidence. I'm not even sure there are enough cameras to make sure that they're capturing everything on ABBA's property. The response from ABBA was extremely disappointing. They have been rude dismissive and frankly, they haven't taken any responsibility for this happening at all. Do not store your personal belongings or property here they do not care about their customers or their personal belongings, and that is a fact.. Their gate is open literally all morning we witnessed tens of cars, simply following each other in back to back to back --and while I DO understand that at a storage facility tailgating, and that kind of stuff is of the nature, it is ALSO the responsibility the storage facility to maintain safe environment for their clients and for their clients property!!!!! If you have property stored here I would recommend you relocate it, expeditiously.

Clean, safe, easy access and there's a dump station. Close off and on to the freeway.read more

Mitchell was amazing to work with at Public Storage! She was friendly, professional, and made…read moregetting a unit super easy. She answered all my questions and made the whole process smooth and stress-free. Highly recommend her!

The process of renting a space was quick and easy online and moving day was a breeze thanks to the…read moreapp as well as the kindness of Melody in the front office!

They never answered my emails so I drove over to talk to them. Office was open but they couldn't…read moreanswer any questions so I asked the manager to call me. Never heard from him.

Petty old swindlers! Multiple issues here!…read more PLEASE READ : Priced higher than most, but don't buy into their swanky claim of "Benicia locals", they're not. Each unit that is not a drive up is extremely difficult to navigate to and load through the narrow walkways inside. Their "high security" on each individual unit is a joke as it is exposed wires and sensors externally that any 5-year old with a magnet could bypass. They are the only facility I have ever used where they require you as "part of your contract" to sign a 7-Day "Move Out Notice" in person before you are able to close out your contract and not be continually charged. HIGHWAY ROBBERY and extremely inconvenient, or perhaps not possible, if you are out of state or in the process of moving. They also force you to use their cheap inferior "Chateau" brand locks and require you to be issued 3 keys, which if you lose one, they charge you $5 each. ZERO STARS for the staff especially the overweight old man with the coke bottle glasses who looks like Jabba the Hut, and the short haired old man up front with glasses. I am a United States Veteran and refuse to be talked down to like a child (on multiple occasions), or with obscenities. YOU WORK AT A STORAGE FACILITY! For this reason I never had my wife come by the unit. I wish I would have read the reviews here before considering the trouble of using this facility when there are so many other choices in this field that allow you to use your own high security lock, move out when you want to without issues same day, have actual high security and monitoring or mobile apps, and most importantly ...have friendly staff. Forgot to mention how the staff inside took photos of ID's on personal cell phone without deleting. Identity theft anyone?