They had a move in special although their rates are very reasonable. The place is clean and well…read morelit. The security measures look effective. Billie the manager is friendly, knowledgeable and very helpful, giving a warm face to the facility.

Billie was so helpful. The facility is so clean and safe. It is very easy to access. They also have…read moregood moving carts

Joe was very helpful and responsive to all my questions before we reserved our storage unit. The…read morebuilding felt very secure and clean. Love that they have hand trucks available to use. Check online for better pricing!

It's a bait and switch. Doubled our rent after 60 days. So watch out. Not a trustworthy companyread more

Courtney was very helpful explaining my options, made the process very simple…read more Came in to ask questions Ended up renting two units. Competitive pricing & great service. Also very chill area.

terrible business ethics, no customer service & all they want is more money. They offer no help &…read morewon't fix any issues you have.

Could NOT of had a better experience renting from here. Sandy is super accommodating! She…read moreabsolutely went above and beyond. 5 star experience isn't good enough of a rating. When i moved out, i broke a mirror of mine and she gladly cleaned it up for me. All with a very warm heart. 100% recommend anyone to rent a unit from here! Thanks so much Sandy for everything :)

As far as public storage goes, this place is pretty great. They are located right by the highway…read moreand have a pretty sizable parking lot. The place requires a code and bluetooth to get into the storage space ( depending on your floor). The inside is clean, and has temperature control. Most people who also come here are nice and follow the rules. I think my only problem is that they only seem to have 2 rolling carts and they seem to always be in use. Now Public storage as a company has awful customer service and the hold times have been up to 45 minutes for me in the past. But this actual facility is well kept and secure.

Very happy with our experience so far! We've rented a storage unit for 8+ months now, and it's…read moresmooth sailing every time we need to drop by. It's a really secluded area with security features we really appreciate - 24/7 on-site manager, cameras, and the on-site team really does walk around checking things out. I once left my unit unlocked and they noticed that same day and called us. It was really awesome to feel that they're on it on the days we aren't.

If I could give 10 stars, I would…read more I don't usually write reviews, but Security Public Storage deserves a full-on standing ovation. From the moment I arrived, this place felt clean, safe, organized, and genuinely well-run--not the sketchy, confusing storage experience you sometimes brace yourself for. And then there's Sue. Sue is not just an office manager--she is an absolute STAR. Kind, professional, patient, knowledgeable, and truly cares about people. She took the time to explain everything clearly, answered all my questions, and made the entire process smooth and stress-free. You can tell she loves what she does and takes pride in this facility. Honestly, Sue alone is reason enough to move your stuff here TODAY. The facility itself is spotless, well-lit, and feels incredibly secure. Easy access, great layout, and everything just works the way it should. No headaches, no runaround--just a solid, trustworthy storage experience. If you're even thinking about getting a storage unit in Martinez, stop looking. This is the place. And if you're lucky enough to work with Sue, you're in the best hands possible. Run--don't walk--to Security Public Storage. Your stuff (and your sanity) will thank you.

Quality of service was great Michelle was patient with me throughout the whole processread more

I've been there less then a year an my space increased 3 times there no one available ever in…read moreoffice an lights don't work in my unit an my doors Broken I started out paying 700 I'm at 1000 now it's outrageous I can't wait to get my belongings an get out this place is bad business do not store here it's not in the ( public's) interest

It's been a long time since I needed storage. I am impressed with this place as far as the setup…read morevia app. I feel confident about the security of this place. It is new so it is very clean. We are very happy and impressed with how Chris walked us through the process. Highly recommend this place for your next storage.

Dropped in without an appointment and there was a sign on the door that staff was out to lunch. The…read morewoman opened the door and let us wait inside where the AC was and helped us anyway! Very impressive. Felt a warm welcome. Was shown different locations based on our needs. Glad this new build is finally open and wish it much success.

UPDATE: as of may 14, 3:50pm absolutely no one from ABBA has contacted us to follow up, apolgize,…read moreoffer any consolation- NOTHING. Now while I fully understand that this CAN happen, it SHOULDNT and their lack of accountability and overwhelmingly POOR response to our beloved trailer being stolen from THEIR PROPERTY, is disgusting. TRAILER WAS STOLEN FROM PROPERTY MAY 12, around 8am. ABBA STORAGE DID NOT CALL OR NOTIFY US UNTIL 12pm on may 13, today. The day I'm writing this review. I am just now getting home after an absolutely unacceptable experience with this facility and its employees. My family and I have been renting a space at Abba storage in Concord for approximately eight years we have stored our Coleman travel trailer there for the entirety of this time yesterday morning somebody came in behind another customer with a U-Haul truck and hitched it up to our trailer and stole it in broad daylight, then on top of it, ABBA Storage, did not call and notify us about our trailer being stolen from their property until approximately 12 PM the following day May 13, the employee at the front desk, lied to me and said that she called me and left me a message after going through my phone records At length she never once called me nor did she leave me a message, hence our shock and surprise finding out the day after that our property had been stolen. When we arrived on Abba Storage's property to discuss this with them. They also told us that they have not filed the police report or called the police. They did not notify anybody about what happened or about our trailer being stolen from their property. ******** EDIT the police officer confirmed that when asked WHY they didn't notify us sooner regarding our stolen property they said they were " too busy" .......! Woman at the front desk also said they know and have known that people have been renting storages to steal peoples property! So that was nice to know and find out! Supposedly the manager does hourly checks on the property to ensure that all trailers and property looks like it's undisturbed and nothing looks out of place, clearly they are not doing that because my trailer was taken so boldly , at 8:22 AM. When asked direct questions from the police officers about the maintenance of the facility and their protocol and procedures. Those were pretty much unanswered and a lot of "uhhh" and we "didn't see it!" Those were the responses. They have been absolutely unhelpful. They have been unapologetic. They did not once offer any sort of consolation or apology for what it happened. "24/7 camera monitoring" should provide you little to no comfort here-- Their cameras are antiquated and are somewhat fuzzy and blurry. When we were going through the footage to review what we could find and what we could see on the footage in order to persecute this thief-- we could barely make out anything. The cameras on the facility are not monitoring every single angle that you think that they are and they certainly don't have high quality footage in order to successfully obtain evidence. I'm not even sure there are enough cameras to make sure that they're capturing everything on ABBA's property. The response from ABBA was extremely disappointing. They have been rude dismissive and frankly, they haven't taken any responsibility for this happening at all. Do not store your personal belongings or property here they do not care about their customers or their personal belongings, and that is a fact.. Their gate is open literally all morning we witnessed tens of cars, simply following each other in back to back to back --and while I DO understand that at a storage facility tailgating, and that kind of stuff is of the nature, it is ALSO the responsibility the storage facility to maintain safe environment for their clients and for their clients property!!!!! If you have property stored here I would recommend you relocate it, expeditiously.

Clean, safe, easy access and there's a dump station. Close off and on to the freeway.read more

We were so happy with this place! Conveniently located and gated. Super nice people. Sadly, we just…read moremoved out of state and had to say goodbye to this sweet spot. :-)

Been storing my boat here since February and have had nothing but good experiences. Jackie was able…read moreto accommodate me on last minute notice and has always been friendly every time I see her. She is very committed to doing what she can to keep the lot secure and genuinely cares about managing the business. Last month, I was sitting waiting for my turn to exit the gate as someone was entering. After the vehicle entered, another vehicle snuck in before the gate closed and drove around the truck that opened the gate. There is a strict policy that states everyone must go in and out one at a time in order to prevent unwanted people out. Jackie happened to be watching and immediately got in her vehicle and chased the unauthorized vehicle down. This was first hand proof to me that Jackie actually cares about keeping this lot secure and is very attentive to what's going on in the lot. It made me feel better about storing my boat here knowing that it's in good hands.

Are my items kept safe and secure in storage? Yes. Easy to access the unit and clean? Yes. This is…read morethe only reason they receive more than a single star. Customer service? Complete failure. After moving from Benicia, it appears my "auto pay" cancelled after one year and needed to be resubmitted, even though my card on file was not expired, and my unit was still occupied. U-Store sent a notification to my old address...and although I have several confirms from the post office that they were sent my proper change of address, U-Store continued to send --uncertified/unregistered mail-- to an address I no longer lived at. So, instead of contacting me via phone, they mail a notice to my fathers address as he is listed as a second contact. Unfortunately for me, he was in Europe for six weeks. By the time U-Store thought it would be a good idea to CALL me, the rent hadn't been paid for two months, although since I'm used to it being taken out automatically, I didn't even notice it so I wasn't aware. I then gave the clerk my new address and told her I was no longer in Benicia - but I would stop in within a few days during a visit to town to pay the bill and sign the form. I then made THREE phone calls and two in person visits to try and update my payment info -- all during their so-called business hours. No one was there, and no one answered the phone. Fast forward 2 1/2 weeks, I get back from vacation - still no correspondence from U-Store in writing to submit my new payment info and signature. I get another call to advise me there was now a lien on the unit and my lock had been cut an ENTIRE MONTH before the lien sale. Again, no registered mail (as is required by law to auction a unit -- two registered letters required to be exact) and she confirmed she still had not updated my new address. I was forced to pay the full balance including their illegal and unnecessary "cut lock fee" of over $100 to access my unit. There is no reason to cut someones lock a full month prior to auction...and auction that would have been illegal (an auctioneer would never have approved the sale -- I used to manage 10 storage facilities). ** Waiting for my next bill -- again, never received. I call U-Store during business hours - no answer. I went by UStore's office nearly two weeks ago....no one was there. I now just paid the bill over the phone after "they" called me...AND THEY STILL HAVE MY OLD ADDRESS ON FILE. Lazy, unprofessional management and operation that results in erroneous charges (fees and late fees) that of course benefit U-Store. Pulling my property out as soon as I'm able to arrange it. I would never, ever suggest this facility.

This place was great! Service was friendly and accommodating , price was good and unit was clean …read more The place felt safe with security driving around and secure gates.