We stopped by here on Sunday, 21June and we're so glad we did. From the minute we walked in till we…read moreleft (after booking a storage facility)....the customer service was 5 STARS. It's hard to find this kind of customer service these days. 1. The storage facility was secured and clean! 2. The rates were very reasonable! plus we were able to get their promo of 50% off the first 2 months. 3. The customer service (lady name Tabitha to be specific) was WONDERFUL!! She was pleasant to deal with. She took the time to answer our questions and didn't rush us. She gave us different options that will work with our needs.

Joe was very helpful and responsive to all my questions before we reserved our storage unit. The…read morebuilding felt very secure and clean. Love that they have hand trucks available to use. Check online for better pricing!

Courtney was very helpful explaining my options, made the process very simple…read more Came in to ask questions Ended up renting two units. Competitive pricing & great service. Also very chill area.

terrible business ethics, no customer service & all they want is more money. They offer no help &…read morewon't fix any issues you have.

Could NOT of had a better experience renting from here. Sandy is super accommodating! She…read moreabsolutely went above and beyond. 5 star experience isn't good enough of a rating. When i moved out, i broke a mirror of mine and she gladly cleaned it up for me. All with a very warm heart. 100% recommend anyone to rent a unit from here! Thanks so much Sandy for everything :)

As far as public storage goes, this place is pretty great. They are located right by the highway…read moreand have a pretty sizable parking lot. The place requires a code and bluetooth to get into the storage space ( depending on your floor). The inside is clean, and has temperature control. Most people who also come here are nice and follow the rules. I think my only problem is that they only seem to have 2 rolling carts and they seem to always be in use. Now Public storage as a company has awful customer service and the hold times have been up to 45 minutes for me in the past. But this actual facility is well kept and secure.

Very happy with our experience so far! We've rented a storage unit for 8+ months now, and it's…read moresmooth sailing every time we need to drop by. It's a really secluded area with security features we really appreciate - 24/7 on-site manager, cameras, and the on-site team really does walk around checking things out. I once left my unit unlocked and they noticed that same day and called us. It was really awesome to feel that they're on it on the days we aren't.

If I could give 10 stars, I would…read more I don't usually write reviews, but Security Public Storage deserves a full-on standing ovation. From the moment I arrived, this place felt clean, safe, organized, and genuinely well-run--not the sketchy, confusing storage experience you sometimes brace yourself for. And then there's Sue. Sue is not just an office manager--she is an absolute STAR. Kind, professional, patient, knowledgeable, and truly cares about people. She took the time to explain everything clearly, answered all my questions, and made the entire process smooth and stress-free. You can tell she loves what she does and takes pride in this facility. Honestly, Sue alone is reason enough to move your stuff here TODAY. The facility itself is spotless, well-lit, and feels incredibly secure. Easy access, great layout, and everything just works the way it should. No headaches, no runaround--just a solid, trustworthy storage experience. If you're even thinking about getting a storage unit in Martinez, stop looking. This is the place. And if you're lucky enough to work with Sue, you're in the best hands possible. Run--don't walk--to Security Public Storage. Your stuff (and your sanity) will thank you.

When I first got there, I was in a hurry and only did the "drive by" of the unit they were going to…read moregive me. All I knew to care about was the size. I did not realize there are other things to care about when renting a storage unit. So I pay the fees for the "free month" (administrative $25, insurance $8, a lock $12.99---now 15.99). I am ok with this for it would cost me more in gas to go to my other storage unit. I thought I would be there for three months total. I got to my storage unit and started to unload. It did not smell good, like someone left something to die in there. I started become suspicious of the rat traps that were along side the building so I looked a bit more carefully at my unit. Good choice because there were dead rat stains (you know, like an outline of the victim) on the floor. Not just one, nor two but three! YUCK! Complete with body juices and hair on one!!! Even if it was cleaned up, I would be afraid of what my clothes could smell like after a vacation in storage. So why three stars and not one? The way they handled the move. They get a 5-star for customer service. I walked in the office and the guy was horrified to hear of this. He said obviously someone did not do their job. He moved me to another unit and because I was in a rush, he told me he would do all the paperwork without me there. I came back later to grab the key, move my clothes and move my stuff to the other unit. I insisted on one not in that building. My next unit was perfect, complete with a light in it. I guess someone stored food items in one of the units and rats came. There must have been another dead rat someone close in the building. Unfortunately they have to wait until people move out to find said rat. Luckily, I know eventually dead rats mummify and stop smelling. Good cause that one building smelled really badly. The options in Martinez are few...and I would have given 5 stars had it not been for the above issue. Kudos to the staff who was always friendly and helpful. Also, a good place to buy boxes.

Disappointing Experience Handling a Rat Infestation…read more I have been renting a unit at Public Storage on Pacheco Blvd in Martinez since January 2026. Unfortunately, in early June, I discovered evidence of a rat infestation affecting my storage unit. I found what appears to be rodent contamination on items stored inside my unit, despite the fact that I do not store food, pet food, or anything else that would reasonably attract rodents. As soon as I discovered the issue, I notified the property manager, Alex. To his credit, he agreed that pest remediation was needed. However, more than two weeks have passed since I reported the problem, and as of this review, no pest control company has been brought in to address the rat issue. The delay has been frustrating, especially considering the potential risk to customers' belongings. I also requested to be moved to a clean, unaffected unit at no additional cost. Alex relayed my request to the district manager, Billy, who ultimately denied the request. I was disappointed that no reasonable accommodation was offered, particularly given the circumstances and the ongoing concerns about contamination. What bothers me most is not that rodents were found at the facility. Unfortunately, pests can be a problem anywhere. What matters is how management responds when a customer discovers a problem. In my case, I reported the issue immediately, asked for help, and proposed reasonable solutions. Instead, I have been left waiting while the problem remains unresolved. Customers rent storage units because they expect a clean and secure environment for their belongings. If you are considering renting at this location, I recommend asking detailed questions about pest control procedures, response times, and available options if your unit is affected by rodents. I hope Public Storage takes this feedback seriously and improves how these situations are handled going forward. At a minimum, customers deserve timely action, clear communication, and practical solutions when problems like this arise.

It's been a long time since I needed storage. I am impressed with this place as far as the setup…read morevia app. I feel confident about the security of this place. It is new so it is very clean. We are very happy and impressed with how Chris walked us through the process. Highly recommend this place for your next storage.

Dropped in without an appointment and there was a sign on the door that staff was out to lunch. The…read morewoman opened the door and let us wait inside where the AC was and helped us anyway! Very impressive. Felt a warm welcome. Was shown different locations based on our needs. Glad this new build is finally open and wish it much success.

I have been with ABBA Storage for the last 12 years and the service & value have been great. I…read morefeel very secure keeping my stuff there. I really like the on-site management and attention to cleanliness and security of the premises.

UPDATE: as of may 14, 3:50pm absolutely no one from ABBA has contacted us to follow up, apolgize,…read moreoffer any consolation- NOTHING. Now while I fully understand that this CAN happen, it SHOULDNT and their lack of accountability and overwhelmingly POOR response to our beloved trailer being stolen from THEIR PROPERTY, is disgusting. TRAILER WAS STOLEN FROM PROPERTY MAY 12, around 8am. ABBA STORAGE DID NOT CALL OR NOTIFY US UNTIL 12pm on may 13, today. The day I'm writing this review. I am just now getting home after an absolutely unacceptable experience with this facility and its employees. My family and I have been renting a space at Abba storage in Concord for approximately eight years we have stored our Coleman travel trailer there for the entirety of this time yesterday morning somebody came in behind another customer with a U-Haul truck and hitched it up to our trailer and stole it in broad daylight, then on top of it, ABBA Storage, did not call and notify us about our trailer being stolen from their property until approximately 12 PM the following day May 13, the employee at the front desk, lied to me and said that she called me and left me a message after going through my phone records At length she never once called me nor did she leave me a message, hence our shock and surprise finding out the day after that our property had been stolen. When we arrived on Abba Storage's property to discuss this with them. They also told us that they have not filed the police report or called the police. They did not notify anybody about what happened or about our trailer being stolen from their property. ******** EDIT the police officer confirmed that when asked WHY they didn't notify us sooner regarding our stolen property they said they were " too busy" .......! Woman at the front desk also said they know and have known that people have been renting storages to steal peoples property! So that was nice to know and find out! Supposedly the manager does hourly checks on the property to ensure that all trailers and property looks like it's undisturbed and nothing looks out of place, clearly they are not doing that because my trailer was taken so boldly , at 8:22 AM. When asked direct questions from the police officers about the maintenance of the facility and their protocol and procedures. Those were pretty much unanswered and a lot of "uhhh" and we "didn't see it!" Those were the responses. They have been absolutely unhelpful. They have been unapologetic. They did not once offer any sort of consolation or apology for what it happened. "24/7 camera monitoring" should provide you little to no comfort here-- Their cameras are antiquated and are somewhat fuzzy and blurry. When we were going through the footage to review what we could find and what we could see on the footage in order to persecute this thief-- we could barely make out anything. The cameras on the facility are not monitoring every single angle that you think that they are and they certainly don't have high quality footage in order to successfully obtain evidence. I'm not even sure there are enough cameras to make sure that they're capturing everything on ABBA's property. The response from ABBA was extremely disappointing. They have been rude dismissive and frankly, they haven't taken any responsibility for this happening at all. Do not store your personal belongings or property here they do not care about their customers or their personal belongings, and that is a fact.. Their gate is open literally all morning we witnessed tens of cars, simply following each other in back to back to back --and while I DO understand that at a storage facility tailgating, and that kind of stuff is of the nature, it is ALSO the responsibility the storage facility to maintain safe environment for their clients and for their clients property!!!!! If you have property stored here I would recommend you relocate it, expeditiously.

We were so happy with this place! Conveniently located and gated. Super nice people. Sadly, we just…read moremoved out of state and had to say goodbye to this sweet spot. :-)

Been storing my boat here since February and have had nothing but good experiences. Jackie was able…read moreto accommodate me on last minute notice and has always been friendly every time I see her. She is very committed to doing what she can to keep the lot secure and genuinely cares about managing the business. Last month, I was sitting waiting for my turn to exit the gate as someone was entering. After the vehicle entered, another vehicle snuck in before the gate closed and drove around the truck that opened the gate. There is a strict policy that states everyone must go in and out one at a time in order to prevent unwanted people out. Jackie happened to be watching and immediately got in her vehicle and chased the unauthorized vehicle down. This was first hand proof to me that Jackie actually cares about keeping this lot secure and is very attentive to what's going on in the lot. It made me feel better about storing my boat here knowing that it's in good hands.