I have been with ABBA Storage for the last 12 years and the service & value have been great. I…read morefeel very secure keeping my stuff there. I really like the on-site management and attention to cleanliness and security of the premises.

UPDATE: as of may 14, 3:50pm absolutely no one from ABBA has contacted us to follow up, apolgize,…read moreoffer any consolation- NOTHING. Now while I fully understand that this CAN happen, it SHOULDNT and their lack of accountability and overwhelmingly POOR response to our beloved trailer being stolen from THEIR PROPERTY, is disgusting. TRAILER WAS STOLEN FROM PROPERTY MAY 12, around 8am. ABBA STORAGE DID NOT CALL OR NOTIFY US UNTIL 12pm on may 13, today. The day I'm writing this review. I am just now getting home after an absolutely unacceptable experience with this facility and its employees. My family and I have been renting a space at Abba storage in Concord for approximately eight years we have stored our Coleman travel trailer there for the entirety of this time yesterday morning somebody came in behind another customer with a U-Haul truck and hitched it up to our trailer and stole it in broad daylight, then on top of it, ABBA Storage, did not call and notify us about our trailer being stolen from their property until approximately 12 PM the following day May 13, the employee at the front desk, lied to me and said that she called me and left me a message after going through my phone records At length she never once called me nor did she leave me a message, hence our shock and surprise finding out the day after that our property had been stolen. When we arrived on Abba Storage's property to discuss this with them. They also told us that they have not filed the police report or called the police. They did not notify anybody about what happened or about our trailer being stolen from their property. ******** EDIT the police officer confirmed that when asked WHY they didn't notify us sooner regarding our stolen property they said they were " too busy" .......! Woman at the front desk also said they know and have known that people have been renting storages to steal peoples property! So that was nice to know and find out! Supposedly the manager does hourly checks on the property to ensure that all trailers and property looks like it's undisturbed and nothing looks out of place, clearly they are not doing that because my trailer was taken so boldly , at 8:22 AM. When asked direct questions from the police officers about the maintenance of the facility and their protocol and procedures. Those were pretty much unanswered and a lot of "uhhh" and we "didn't see it!" Those were the responses. They have been absolutely unhelpful. They have been unapologetic. They did not once offer any sort of consolation or apology for what it happened. "24/7 camera monitoring" should provide you little to no comfort here-- Their cameras are antiquated and are somewhat fuzzy and blurry. When we were going through the footage to review what we could find and what we could see on the footage in order to persecute this thief-- we could barely make out anything. The cameras on the facility are not monitoring every single angle that you think that they are and they certainly don't have high quality footage in order to successfully obtain evidence. I'm not even sure there are enough cameras to make sure that they're capturing everything on ABBA's property. The response from ABBA was extremely disappointing. They have been rude dismissive and frankly, they haven't taken any responsibility for this happening at all. Do not store your personal belongings or property here they do not care about their customers or their personal belongings, and that is a fact.. Their gate is open literally all morning we witnessed tens of cars, simply following each other in back to back to back --and while I DO understand that at a storage facility tailgating, and that kind of stuff is of the nature, it is ALSO the responsibility the storage facility to maintain safe environment for their clients and for their clients property!!!!! If you have property stored here I would recommend you relocate it, expeditiously.

Billie was so helpful. The facility is so clean and safe. It is very easy to access. They also have…read moregood moving carts

They had a move in special although their rates are very reasonable. The place is clean and well…read morelit. The security measures look effective. Billie the manager is friendly, knowledgeable and very helpful, giving a warm face to the facility.

Amazing place! Friendly owners, clean and safe storage facility, late access, cheapest rates…read morearound. All around 5 star place. Would recommend to friends and family.

Really great storage place. Always clean, always well-lit, never spooky or creepy in any way (some…read morestorage places feel just...creepy, but not here). The staff is always pleasant, helpful and friendly.

Don't ever use this UHaul facility! I was charged for 3…read moregallons of gas I never used! I tried to explain to the female clerk how her gas calculation was wrong. She refused to discuss it with me. Refused to tell me who her supervisor or boss was. Refused to tell me her name. Then threatened to tow the truck I just dropped off there to another UHaul office and charge me for the tow!!!

BEWARE... UNSAFE. VERY DANGEROUS…read more We called to verify our rental and move up our pickup time by about a half hour. My wife was hung up on once, and the staff was incredibly rude to her. We drove no more than 10 miles and the tire started hissing air. We called the uhaul dealer and they informed us that it was our problem and that we would have to pay for it. Also that we still needed to make our allotted drop off time. When we got the tire off the truck it is readily apparent that the tires are old and cracking. (I have many photos) It is my responsibility to check the outside of the car for damage. It is uhaul's job to supply me with a safe working vehicle. On top of the tire, the check engine light was on saying it needed an oil change. The odometer on the truck was less than 10,000 miles and they clearly put old tires on a newer truck and have no care about customer safety. I am incredibly unhappy with both the lacking customer service and the negligence to not check the safety of the vehicle before renting it and then blaming me. It completely sidetracked our day and could have been easily avoided if employees had completed their commitments. A raised concerns with uhaul and they ignored me for a month.

This is the second time in my life to rent a storage unit. The first time, I didn't make efficient…read moreuse of the space. Had I done that , I could have held my stuff in a space 1/4 of its size. So it didn't take long before I realized that my rent was about to add up to more than it would cost if I dumped everything and just repurchase it all when I was ready to use it. Renting my unit was a breeze. Public Storage made that process nearly effortless. This is my responsibility to make it work from here. I built 4 free standing shelving units. 8 feet wide, 8 feet high & 18 inch deep. I put them on the side walls. 2 on the left & 2 on the right. They have 4 shelves each. The floor acts as the first shelf. Each shelf holds six 32" wide x 14" high x 18" deep plastic containers. Each shelving unit holds 27 containers. If my math is right, with 4 shelving units I can hold 108 containers. That leaves me with a floor space that measures 7 feet x 20 feet. I am elated. Everything will fit.

GO ELSEWHERE!! FRAUD ALERT!!…read more They harassed me to death over a reservation and i went online to complete the reservation, it couldn't be completed. Then I called them annd they said it had to be completed at the facility. So, I showed up during posted business hours on the designated day, they were closed--nobody to be found. When I returned later in the day, they said the reservation had been canceled by the call center and they didn't have a space. We can give you a space that is less than 1/2 the size for the same price. GO ELSEWHERE!! AVOID THESE SCAM ARTISTS AT ALL COSTS

Courtney was very helpful explaining my options, made the process very simple…read more Came in to ask questions Ended up renting two units. Competitive pricing & great service. Also very chill area.

terrible business ethics, no customer service & all they want is more money. They offer no help &…read morewon't fix any issues you have.

Thank you Rob for taking the time to assist me with moving in my storage. I appreciate you…read moreassisting me with the lock

I've never used a storage unit before, but I am SO grateful for Vianca's help today! She was…read moreextremely kind and patient with my questions and when I was having trouble, she came out promptly to help. The unit itself was also clean when we arrived and once Vianca showed me the ropes, I had no issue setting things up.