I have been using this "OUTFIT" multiple storage units at the Concord facility for over (25) years and they are "extremely poor communicators" and very rude female personalities!!! They were charging me monthly on an old discontinued AMEX credit card which was never updated and allowed by AMEX, until I called and questioned the old card vs my new card! AMEX discontinued old card use and A-1 let payments accrue delinquently without written or phone call notices to me? A "FINAL NOTICE" (ONLY NOTICE) was mailed to me after (3) months stating all items in storage would be sold if not paid within a narrow time period? I CANNOT RECOMMEND THEM AT ALL!!!!!!! read more

I have been using this storage facility for a little over 2 years and im very upset at all the recent rent increases one of my units was increased by $100 in a year!!!! Every few months i receive an email they are raising the prices. This location was convenient as i live 3miles away but i will be ending my contract with A-1 storage and not be returning. read more

If you have anything of value, close your unit and run. If you haven't been to your unit in a while, get down there ASAP. When I started renting here a few years ago, I did so because they had good reviews on google. Prices were good and everything was great, until it wasn't. One day I go to my unit and all my stuff is thoroughly picked through with all the valuables and anything of resale value gone. I say thoroughly because boxes were opened and the non-valuables were put back and boxes restocked. Things were not thrown all over the place like someone was in a rush. Also, there was not physical damage to the door. When I asked the on-site manager if they had any cameras she said only external cameras and also she said my unit had not been opened since my last known visit. Please note I am the only one in my family with a key, so the only time the unit was accessed was by me. So, with no internal cameras or any information to help show that someone had entered my unit and stolen my stuff, there was nothing they could do. Additionally, the stolen items were valuable, which the storage units terms say they will not reimburse. Even if the items are reimbursable you need to have your items photographed, well documented, receipts, etc. to even make a claim. That's on me for not having all that, but also the value exceeded what they would pay out anyways, so they would have just denied it. Letting my unit be entered and all the valuables removed without any evidence is all on A1. How could someone get into a unit, take their time to move boxes around, take the valuables and leave the rest, all in an orderly non-rushed manner. They don't have any evidence, but I always live by if it quacks like a duck and looks like a duck, you know the rest. I would not recommend this place to anyone because of the shadiness lurking around. read more

It was awesome. The office staff was very helpful and always had a smile on their face. The grounds were neat and well cared for.

Overpriced and unresponsive. No better than PS...left 2 messages and an email with no response. They'll suck you in with a decent price then continue to raise your rates. Same unit, next door, 80 bucks per month less. Watch, They'll finally respond after my negative review...too late. read more

Great customer service and reasonable pricing compared to other storages. After checking other storages we found A-1 Self Storage to meet our needs at a good pricing. read more

This place has caused a lot of pain! My whole family passed away and I trusted this company with my belongings after the sell of my home. I put all my belongings here in 2020 and was mugged in 2020 and reported it in 2020 right away that my credit cards were temporarily shut off due to being stolen. In 2020 I was told they auctioned and sold all of my belongings due to late payment. I put my Mother's urn with cremation ashes, trust documents, furniture, clothing.. everything I owned. I was mugged and all my credit cards and identification was stolen. I called again in 2024 because I was in a hospital for years and couldn't contact the company again. I asked for my Mother's urn and trust documents back. My belongings was approx about 65,000 worth of things some things in which I can never buy back. Please return my things!!!!! I even had all my family photos and family videos in my storage unit. I was in a hospital and had no way of doing anything at the time but I did call twice to let them know my credit cards were stolen.I will pay double for whatever everything was sold for to whoever bought my things. Please return them to me! read more

I was in need of a storage unit temporarily and A-1 storage was very helpful and accommodating! The units were very clean and the facility is secure. I would highly recommend this place! read more

One of the reasons I was in the East Bay was to meet up with a friend and lend a hand as her recently widowed Mom downsized from her house to a senior apartment. She had a few pieces of heirloom furniture that her kids back east would soon be claiming as well as various painting she wanted to keep in the family and the usual assortment of boxes and what not. She also had two movers who were about to cross into overtime. With one delay after another it was about 550 when we got to the storage place. I wasn't really conscious of the time, but the guy who worked there (who was supposed to lock up and go home at 6:00 stayed around about twenty minutes showing my friends Mom the different sizes of units and showing how the security cameras worked. About 5 after 6, it was obvious that the first unit would be too small for her needs, so he patiently changed her to a bigger unit and let the movers do their job (as i watched) while my friend and her Mom did all the paperwork. read more

A-1 Self Storage - Self Storage Near Me - Concord, California

I have ONE HUGE COMPLAINT. When we moved into this facility the as agreement was rental increases no more often than every SIX MONTHS. They are a bunch of thieves. RENTAL RATE INCREASES are limited to NO MORE THAN A 6% by contract. They have exceeded 6% more than once. THIS MONTH THEY INCREASED MY RENT BY MORE THAN 20%. Other than the horrendous rents the facility is very nice. I would never come back again. We have units at Acorn as well. Just as nice but they are not money hungry. I recommend trying ACORN. read more

Great customer service! I recently moved to this area so I needed to find a storage to put my extra belongings. I called ahead for some Information and talked to Sabrina, and she definitely was informative about pricing and sizes of the storage spaces. She also took the time to answer any other questions before going to the storage. I've inquired at different storage spaces but haven't gotten much help so I was happy how friendly Sabrina was with helping me out. Definitely recommend this place! read more

A-1 Storage is the best experience I have ever had with storing my items and furniture during a 4-month transition of selling and buying a new home. The customer experience and brand are excellent. I worked with Mark for renting two storage units and purchasing moving supplies. When someone's car was in front of my unit, Mark was able to track down the person to move their car. Mark is very friendly, knowledgeable and made me feel secure about my personal items being stored at the site. Highly recommend A-1 Concord for your storage needs. read more

The process in getting a storage unit was seamless and the customer service was great. I had a unit at A-1 about 5 years ago and the place is just like I remember, clean! I'd highly recommend getting a unit here. Sabrina is the best! read more

A-1 Storage rep Sabrina was very helpful and friendly. I will recommend this business to anyone looking for a safe, clean and well managed facility. read more

I went to A-1 storage to inquire about wardrobe boxes, I needed the metal bar for hanging clothes. Samantha was a wonderful person to deal with and solved my dilemma. While waiting I noticed that the place is clean, organized and while she was on the phone with customers she was very professional and knowledgeable about her business. I would recommend this business as a well-managed place with great customer service. read more

Very clean, dry units. Great for storing scrapbook supplies. Sabrina was very helpful at front desk. read more

Amazing facility! Best customer service! Clean! Safe! Sabrina is the absolute best and goes above and beyond! They make is so easy and truly helpful. Thank you so much! read more

Sabrina was absolutely amazing! Super helpful and made the whole process quick and easy

Excellent store, easy check in. Very neat and clean. We got a free lock with Yelp. Very pleased with A1 Storage.

2nd time I have used A1 Storage with great results. Onsite resource extremely helpful, facility is clean and setup is quick.

Having to put my belongings into storage was a bit traumatic however, the folks over at A-1 storage were great. The units were beyond clean, the grounds very clean. The resident cats keep away the rats and mice that are all too common in storage places (see other review about Public Storage in Martinez to see what I mean). Peggy was wonderful at every step of the way, even calling me when I was late but before the late fees kicked in. The restroom was actually clean and nice!! Can't say that about many storage places Even my "neighbors" were friendly, moving their cars when they were in my way. My parents rented there years ago to store my grandmother's belongings. They had years of good service too. If you need a place to rent in Concord/Clayton this is the place. I would say it is worth even making a drive to get here because you won't find a better place. (And upon moving out they only required a few days notice and were supper nice...telling me to take another piece of candy or fruit that is always sitting on the counter). read more

Awesome work done by Sabrina today! Smooth process went very quick with no hiccups! Great all around service!

Jami gave my boyfriend and I a tour of a several units last week. We have toured several storage facilities around the Concord area over the last 2 weeks and this was by far our favorite. The customer service was great, Jami was so kind and answered every one of our questions with no hesitation. She really made us feel comfortable and we didn't feel as if she was pressuring us to make any purchases, she just wanted to help. To say the least, our experience was awesome and we will be renting a unit! Thank you Jami read more

After 2 rent increases during my 1 year stay....i was sad to hear they saw on the computer that they owed me 5$ back...but would not give it to me because I had already made the payment. "Its just their policy" to NEVER give u money back. They will pro rate you when u come in looking for their help...but will not when u decide to leave. read more

I needed a storage unit and saw that a one self storage got good reviews. The place looked very clean and the price was right. I feel comfortable leaving my things here. read more

We met with Mark who is very professional and personable. He is thorough and we left after reserving a unit. We feel completely confident in using this A-1. Kudos Mark. read more

I had reserved a unit at their facility. However, I wanted to go by and view the units before making a commitment. When I arrived Sabrina the attendant on site, was so helpful and she showed me 3 of their units. She even told me how I could save on insurance. The grounds are clean, the units are kept clean. I feel so comfortable storing my items here and have told my friends about the facility. 5 star in my book. read more

Okay. This is still a very decent business except for their outrageous prices. My mind is blown away. They just upped my rent to 196.00. And that's with a senior discount. Can you believe it??? Not only that. For some reason I was thinking I had like a 10x10 or 10x15 and that's why so much. Hell no!!! Yesterday I find out its a 7x10!! FML!!! Getting out as soon as I can. Disgraceful that they need to charge so much. WTF??? read more

After calling several storage companies in my area i was referred by a friend to A-1 Self Storage where i was immediately taken care of by Sabrina.She was wonderful and made the process very quick and easy. I was very impressed with this facility right away, Its clean, conveniently located and safe, all the units were nice and well kept. The rates were more reasonable than other places i called and i was able to secure a unit and get moved the same day. I would recommend this storage facility to everyone. read more

They were great. They stored my stuff in their big ol room and it excellent. Lots of space!

Great place to store your valuables! Super security system! Mark, the owner is always there to answer any questions you might have. Highly recommend! read more

Super clean and decent prices. No BS here just simple business. The place is super clean and super great location. I appreciated the straight forwardness with the gentleman who signed me up. A pleasure doing business with this place. I would recommend this place to everyone. read more

I had the opportunity to visit this establishment 3+ times in April & May of 2013. We were staging our house & moving and I needed lots of boxes/moving supplies. I was so impressed with the level of service. The guy (I don't remember his name) was really wonderful to work with; nice as can be and very helpful/knowledgeable. Very clean establishment as well. Plus, they have yummy candy! Thanks for everything! read more

This place is in a great location right next to Kirker Pass Road, so it's a breeze to get in and out of there. The owner is incredibly nice but has like twenty cats on the grounds. Not that I don't love kitties but I was like WOW. The grounds are immaculate, the security is great. Everything seems to be in perfect working order and their prices are very reasonable and competitive. I feel incredibly confident storing things at their facility. A truly positive experience each time I go there. read more

First off this place is clean and very well maintained and Mark was extremely friendly and helpful. Made the process so easy.. However the hours aren't good but as the other person stated i guess it's city regulated? So not much to be done there but here is what I don't understand for as much as I pay for my storage unit why is there air conditioning?!! Or at least climate control? It gets extremely hot in concord and having it hot and stuffy in there makes it really hard to organize my storage unit. What gives? Or at least have a power outlet so I can bring a fan.. This is my biggest complain. What is the reason why this has never been taken care of especially for what we pay for? read more

Great place. Clean, Safe and well managed. Thanks Mark for all your help! Easy access, bathroom (very clean), water and free chocolates in office What's not to like. Oh, take copy of home owners insurance with you to save on rental each month. Dennis read more

In March 2015, I was moving back to California from South Carolina and had a 5' X 8' U-Haul trailer filled with my life. I needed to rent a storage unit with a company I could trust. I had used A-1 Storage in the early 2000's and liked the facilities because they were very clean, had easy access, secure, and trustworthy. I called and spoke with Mark who arranged to have a unit ready for me when I arrived. To say that Mark is an asset to this company would be an understatement. I called him shortly before arriving, as I was a little behind and stuck in some traffic as I came through the Altamont Pass, to let him know my eta. He was so kind and understanding of this long journey I was completing and reassured me that he would wait for my arrival. Mark was true to his word. Mark was extremely pleasant to work with, helped me upgrade to a larger unit the next month (I believe it wasn't available the first month) and just did his best to make me feel at home. If you want to store your life in a place that you can trust and is so wonderful to work with, give Mark a call at A-1 Storage on Concord Blvd. in Concord, CA. I'm so sorry I didn't write this a year ago, it's been nagging at me because it is so well-deserved! read more

After reviewing exceptional Yelp reviews, I went to A-1 Self-Storage in Concord. Mark greeted me and professionally guided me through all of their offerings (units, boxes, locks etc). The entire experience was top notch. The Yelp reviews were spot-on. And, now, I'll add my review to others' positive experiences and confirm that this is the best place to store your belongings in the east bay! Thanks, Mark!! read more

Nice Facility, excellent customer service, very clean and secure good prices. Good location

The reason I created a yelp account was to write these two reviews about two very different storage companies. My first review was towards the "competition" And if i could have given a no stars I would have. Mark was great! Informed me their ins and outs and security. I felt very comfortable in dealing with A-1. My gut feelings didn't pop up once. If you read my other review, it popped up a couple times while I was dealing with them. Mark reassured me of their business being completely on the other end of the spectrum compared to what's next door. Very happy with the customer service and cleanliness of this facility. read more