Great and clean! Friendly and helpful staff! The place is very clean, I like the alarm system on the units and there's cameras everywhere, I enjoyed the service. Price is good Great location Clean place Friendly staff 5/5! Stars! read more

I've used this location a few times since it's been in business. It's safe, convenient and customer service has always been excellent. Guillermo is very polite and helpful. read more

Shadelands Self Storage was a very well maintained facility while I rented a unit for 5 months or so. The manager, Guillermo was very accommodating and easy to work with. Next time I'm needing storage space, Shadelands will be my go to! read more

Checked in and checked out of Shadelands mini storage in Walnut Creek their counter staff was wonderful especially Guillermo. Everything they did was fast and efficient,sometimes you wonder where customer service went , well I found it again. Thanks again. Definitely recommend. 10/10 with a high mark for cleanliness! read more

Guillermo was very helpful walking us through everything. Storage unit was convenient, accessible and clean. Would definitely recommend!

Very professional, respectful team. I returned the customer. Nice organized office with posters, shows unit's sizes, products like boxes and locks displayed on the wall. Barbara- office Shadelands Self Storage Representative very responsive to my needs. Offer water and ask me about my staff to store. Than shows to me actual unit's they have available. All purches process fast, clear. No stress, no tension. I move with a smile. Luda read more

I used Shadelands Self Storage when I had to park my belongings when I remodeled my condo. They have many units in various sizes - some indoors and some outdoors. Indoors = the units are housed in a building, so another layer of protection to keep the contents clean. Outdoors = the slide-up door to the unit faces the elements, and dirt can seep in. First I had my items in an outdoor unit - after ditching furniture, didn't need the larger unit so crammed all into an inside 7.5x10 unit, which worked much better for me. You'd be surprised at how much those units can hold. Cheaper too! Guillermo and David, throughout the several months I used the facility, were top-notch with their customer service. They are personable, helpful and will assist you. They are understanding that sometimes people are under stress during a change in life. You can move your storage contents to another unit if smaller or larger is needed later - the caveat being you have to move stuff on the same day, you can't have two units on the same day (unless you want to pay separately). Be sure and take care when coding in and out, as they describe, to avoid any false-alarm charges. If an alarm does go off accidentally, contact the office asap so they are informed it was an accident. The paperwork takes a little time at first to set up, but when you switch units, it's very short. If you are unsure at the end how long you will need it, and pay for a full month, please know that you cannot get a refund for the days the unit not used. Talk to them before to check on any alternative if that's potentially an issue. I was very satisfied with the facilities and service, would use Shadelands Self Storage again without a doubt. Nothing shady about Shadelands! read more

Very classy self storage! My husband arranged an inside storage space (has a freight elevator and carts) for our items and even on a hot day the temperature is nice, not freezing but nice. The storage site seems very clean, safe and quiet. I would recommend to my pickiest friend. read more

Bad rat infestation! I have a 10X25 unit. The owners/management have not done anything about rats getting into the building. The units are not sealed inside. Rats get into the building from the outside and then can easily travel between units. My belongings have been compromised! In the middle of a horrible rat infestation they thought it a good idea to raise the rent from $405 a month to $550 a month! These people are incompetent and just awful. I just spent $2060 to have a bio cleaning company clean and sanitize my belongings! I had to dispose of damaged clothes furniture and miscellaneous other things. I have to have some upholstered pieces professionally cleaned. I will be moving my belongings to another facility! Moving from a large unit...Another huge expense! The work and stress from all of this has been horrible. I'm taking them to small claims court. Photos read more

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I have been renting a unit here for some time now. I really like the place. It is very clean. It has a great Manager. She has been great to me. I really recommend this place. I have never had any problems with breaks in or anything else. It has a very good security system because when one of my employees left the premises behind someone else ahead him without entering a pass code, I received a call from them a few minutes later asking me why someone left the premises without entering a pass code while leaving the premises. I really liked it. They are definitely on top of things there. read more

I have been a customer of SSS for 10 years and throughout that time have been extremely happy with the condition of the property, the safety of my belongings, and most importantly the friendliness and thoughtfulness of the staff. Most recently I was reminded of the latter when working with Barbara to figure out the best long-term solution for my storage needs. Thank you Barbara! read more

This is a first class business. Clean, secure and well organized. Fair pricing Friendly, knowledgeable, helpful staff.

What a great facility. Nice clean space, safe, good onsite management. Also a great value.

This place is really nice. Month to month, no commitment. Really clean facilities, easy to access all units, secure, and really friendly staff. Highly recommend. read more

Clean, friendly, and accommodating. I love that they followed up on a potential refund requested .

I have rented from storage units in the past and wasn't happy. When I came to Shadelands I was extremely happy. It is very secure, with door alarms and clean. I felt my stuff would be very safe there. The person that helped me, Barbara was very knowledgeable and helpful. She had a great personality and seemed to love her job. I would definitely rent there now and in the future. I would recommend them highly to my friends. read more

Shadelands Self Storage - Sports day at work - Self Storage Near Me - Walnut Creek, California

There are Managers then there are MANAGERS. Barbara is Helpful, Friendly, Professional and Personable. I will always come back because of my positive experiences with her. Thank You for your Kind Helpful Service Renee read more

Absolutely the best storage facility around! Been renting multiple units for the past 20 years. Very clean and efficient. Never seen rodents, droppings, or bugs ever in any of my units! It's the primary reason I rent here and will continue to do so. The units are very secure which is highly important and I feel extremely safe alone on the grounds even when it gets dark early during the winter months. Barbara who is the manager is top notch and a gem! Very professional, knowledgeable, with a welcoming and friendly personality. Wouldn't think of renting anywhere else. Definitely would recommend this facility! read more

Hands down the best storage experience I've ever had! Office staff super helpful, professional. Auto pay without problems. Clean dust free units! Moving truck available for one day moves - awesome!! And always hand truck dollies around!! Fantab!!! read more

We have been renting at Shadelands Self Storage for 28 years. The staff is wonderful, the facility is spotless and it is always a joy and never a hassle. I recommend them highly! read more

This place is SUPER CLEAN! The staff is very helpful and work with you to help find what you need! The security is great and I feel very safe with my items stored there!! Barbara & Katie are the BEST! You will not regret choosing Shadelands Storage!! read more

Storage is costly, right? Heck ya it is. Well, I have to say then the things I store I think about really hard. I REALLY like them. I want them to be exactly the way I left them when I come back for them, you know? And, when I do, I don't want to go rifling around in a hot dark room (and a bunch of nasty bugs in splintery wooden beams) looking for what I need. In, out and done. I don't want to have to make an excursion of it. So I love Shadelands. It's secured by a big scary looking gate (automated) which locks down completely after hours. It's lit up like a stadium. In and out. My building is temperature controlled, has a good sized (always working) elevator and is supplied with complementary moving carts. It's manned (or womaned) by lovely staff if there's a question or you umm, err, uhh... misplace your lock. There's a panel van you can reserve on move-in and best of all the facility is clean, clean, clean! (I can stop by straight from work without changing to grubby clothes!) When I come visit my things I feel that they are in an apartment of their own rather than stuffed in a dirty dusty rat infested garage forgotten someplace. Maybe it's overkill that we store this way but if I'm paying 'rent,' I'd like it to feel its for a sturdy, secure, inhabitable and yes, clean space for my important things. Sure, it would be great to have a place for everything where I currently reside, it would be great if storage weren't as costly too but comparing the options year after year... Shadelands has our vote. Thank you Shadelands. read more

I can't say enough good things about Shadelands Self Storage! I've used them several times, most recently for a few months while repairs were being done to my home. The manager Barbara is wonderful - helpful, professional, friendly, just a nice person to deal with. The place is clean and well-maintained. They have great security. I feel safe going there. I had an inside unit and the lighting was very bright. I feel completely confident leaving my beloved possessions there, knowing it will be safe. Highly recommended. read more

I signed up on a Saturday morning and was taken care of right away by Barbara. The units are well-kept, air controlled and very clean. The site looks secure. I highly recommend these facilities. As Barbara did my paperwork on the computer, we ran into problems getting the gate-entry code I chose to work. Both computers would not accept the number. Barbara was kind enough to give me a back-up code previously registered in the computer and we verified that it opened the gate, since I would be moving in my goods after the office had closed that following Sunday. Barbara worked on problem solving the issue, and emailed me before the end of the day to say the computer had been fixed and my code was now working. When I went to the unit today, it worked just fine. This is great customer service; you see superb customer service when there is an issue that needs resolution and is addressed with professionalism and respect! Barbara even gave me a free, high quality lock for my troubles. I would recommend this place to anyone. The only reason I gave it a 4 is because I think that corporate should support their managers in the field with a better system for fixing computer and gate issues. read more

I called in for quotes and had trouble knowing where to start. Though Shadelands Self Storage totally wasn't the place I was supposed to be calling for my needs, Barrett took the time to point me in the right direction. He was direct, specific, and really helpful. It's rare to find someone who gives you exactly the help you need without keeping you on the phone too long. Will use Barrett when we have these kinds of storage needs. Thanks Barrett! read more

The sanctuary of miscellaneous materialistic junk. Ok this place is cool, super secure. I'd guess +90% are all single level units- major plus! Price is a bit high, but the service and other incentives like the ability to utilize the moving van is nice. This is my second and hopefully last time using a storage facility. I'd like to give a bit of advice, never put extremely large items of furniture in storage, it will ultimately prolong your stay and essentially money out of you pocket. I'm almost tempted to give this place only 4 stars because its relatively expensive. read more

I've used them many years ago for my business and now I'm returning for my personal storage. When I used them years ago I felt comfortable leaving my stuff there and never worried as a single woman coming and going. The units are well lit and clean. The staff then and now are always kind and helpful. Nothing has changed! read more

They have a wide variety of sizes depending on what you need to store, plus you can use their truck to load it up if the Uhaul doesn't cut it. Both the check-in area and the units themselves are very clean. You can choose indoor and outdoor units, and be ready to smile for the video cameras, because there are several around the facility to keep out undesirables. If that is the reason it costs a bit more I'm ok with that. read more

Deborah and Katie were so helpful and provided excellent costumer service! The whole process was a breeze and would defiantly recommend to anyone in search for a storage unit! read more

The staff was very friendly and made the process quick and and easy. Gated/code access, safe. Would recommend to anyone! read more

I made a reservation to see a 150 square foot locker with Deborah. Immediately upon meeting her, my first thought was, she is not very friendly. That was okay. I decided to take it and made a reservation for the unit and the truck for moving one week in advance. I phoned the day before my move to confirm and was informed that my reservation had been canceled with no explanation. Later that same afternoon I received an email from the office indicating their right to refuse service to anyone. The only thing that occurred during the transaction that could have possibly have made anyone angry was an attempt at self-deprecating humor. At some point, she said that she was confused and I said that I am a professional at confusing people. She really is not a very nice person. read more

First steps to get storage space went well. Staff person Rosy was helpful, courteous & well informed. Explained rates & options well.

Great Service, security, accessibility and competitive prices. Wish I would have switched earlier!!!

have had couple of units for 20+ yrs and have been happy with service and security. unfortunately, in last couple years cleanliness, customer service and security have gone down hill all while rates have sky rocketed. that weekend office manager is a complete jerk, and not helpful at all. the indoor units are infested with rats - apparently someone was storing food in their unit and the rats run through there like crazy causing all sorts of destruction to anything in cardboard boxes. lately there have been gate issues - the gate doesn't open when you put your code in, causing you to either be locked out or locked inside. if it happens to be on a weekend, the guy who's supposed to man the office often takes long lunches or just disappears and you can't get in or out. phone messages left are rarely returned. time to look for a more customer focused business as this one doesn't seem to give a darn. read more

Shadelands Self Storage Walnut Creek location is perfect for anyone's storage needs! This place is very CLEAN, highly SECURED, well lit, great location and best of all AWESOME staff! Katie and Barbra are genuinely good spirited people, they really do like their jobs, I asked ALOT of questions and without hesitation they answered them clearly and concisely. The process of securing my belongings was quick, I just needed money and to fill out a few forms and I also brought my own personal lock! Barbra gave me the tour and really highlighted key aspects that makes this storage facility different from the rest, she is very knowlegable. The property has a varity of size units. I secured an inside 5x5 unit in an air-conditioned building with alarm sensors! I personally will pay anything for the sense of security and I know for certain that my personal belonging are secure 24 hours a day, 7 days a week, 365 days a year. I travel and the things I have are irreplaceble so I needed somewhere I trusted, I know I made the right decision by entrusting this storage facility. read more

Beware of this Storage facility. All their units are RAT infested! Our precious belongings were ruined. We repeatedly told them of the issue with promises from them to address it. We were out of the country for six months and trusted that they would. When we arrived back and went to look and it's was disgusting!! Obviously nothing had been done. We had to destroy the entire contents. Stay away! read more

I was hesitant to put my antiques in storage but after visiting a few storage facilities and seeing how they're kept and the folks that manage the sites. I'm happy to say I'll be moving my collection of old things to Shadelands. Not only was the property clean, they had pest abatement boxes around the facility and in the hallways. The manager was very helpful and answered all my questions, she even took me through the facility to let me decide what I thought of their place. I was pleased to see they offer drive up units but they also have indoor climate controlled units and they're actually affordable. I never thought I'd be excited to store my antiques and vintage collection away from home but I need my space back and I'm confident I've selected the best facility around. I can't wait to park my car in my garage again and not hear my husband talk about how much stuff I have. Maybe now I'll finally get that she shed we've been taking about. read more

Nice clean secure place to keep my stuff. Reaaonably priced and nice friendly staff. I have been uaing them for my storage needs for a few years now. read more

I have rented from Shadelands Self Storage, off and on, for over 10yrs. I just picked up a 3rd storage unit this past weekend. In all these years since moving to the area, I have toured other storage properties but I always come back to Shadelands. The property is clean and I feel my property is secure. The staff is professional and friendly. Barbara in particular has always been a pleasure to deal with. read more

I highly recommend them. Friendly staff, clean units and well secured. So it's well worth it!