If I could give negative stars I would…read more I contacted this U-Haul location today because our refrigerator broke unexpectedly and I needed quick, basic guidance on which vehicle in their fleet would be suitable to move it. The employee who answered the phone demonstrated zero knowledge of the services or vehicles this business provides. Even more concerning, he abruptly hung up on me mid-conversation. When I attempted to call back to clarify or resolve the issue, my calls were repeatedly answered and immediately disconnected. This was not a dropped call--it was intentional. This level of unprofessionalism is unacceptable, especially for a business that people rely on during stressful, time-sensitive situations like unexpected appliance failures or moves. If you work for a company, you should at minimum understand what it offers and how to treat customers with basic respect. Hanging up on customers is not a mistake--it's a choice. Management should be aware that this location reflects poorly on the U-Haul brand. The lack of professionalism, accountability, and basic customer service here is astounding. I will not be returning, and I strongly caution others to think twice before relying on this location for anything time-sensitive or important.

Josh is friendly and highly knowledgeable about getting your package where it needs to go pronto!…read moreHe'll give you the best quote based on your needs and even pack your items professionally for a very reasonable price. And there are no long lines! In & out in a jiffy.

Great store always have supplies available and owner is very helpful when I needed supplies to move…read moreout my apt .

Needed two over-sized, odd-shaped boxes for items I ship from my small business. I tried USPS,…read moreonline, Lowes, Office Depot, Home Depot - even checked out availability and pricing on ebay and Amazon. No one had the right dimension box or I would be forced to spend $50-$200 for a pack of multiple boxes. I was at my wit's end, trying to figure out how to ship two important orders without spending more than I wanted to on a shipping box. I finally called UPS to ask if they had the right size for me to purchase - although I did not want to use UPS as a carrier, preferring USPS - they told me they did not even carry the size box I needed, but referred me to this establishment. From my first inquiry phone call to the next day purchase of the boxes, I had a courteous man immediately help me with my shipping needs. The pricing was very reasonable. The shop is fairly small, but they carry a large assortment and range of box sizes. I went in sort of end of day, an hour before closing. and I was served with courtesy and care. This will now be my "Go To" shop for shipping supplies.

I'm thrilled with my experience at U haul on monument today. I had a hitch and trailer light wiring…read moreinstalled. It was easy to set up online, the staff was friendly and organized when i arrived. the installation took a bit longer than expected do the store manager came out and explained to me what was taking longer. He and the staff checked in with me multiple times while i waited. i really appreciate Brodee and his team. They made the process so simple and i love my new hitch. I'm also renting a trailer in a week and I know I'm in good hands already! Thanks guys!!

Fantastic! Great customer service! The person who runs it is very kind. It was easy to check in,get…read morethe keys and be on the way! No hassle!

Everything went perfect! No problems whatsoever. They were available last minute…read more Put all my items where they needed to be and packed things up professionally

AK and his crew did amazing job moving us from northern CA to Salt Lake…read more Original communication and estimating was easy and fast (pricing was very competitive!!!). When a week before our move we needed to change a date by two weeks because of construction delays, that was not a problem. When at the last minute we asked if we can add a piano to the list of moved items, that was fine as well. But most importantly was the care the guys took with our items! They wrapped every piece in the soft blanket and added plastic wrapping outside to keep in place. They stacked items in the way that nothing would get damaged. On delivery, they were on time and moved everything to designated rooms and assembled everything we needed! No scratches or damages in the house when moved out or moved in! All the horror stories I heard from friends who have moved before and I was so worried about - not the case with this team! Highly recommend!

The staff is helpful, the store gets busy and they handle it well. I'm a regular there.read more

My visits to this store have just been to do quick returns that require a physical UPS location…read more(Happy Returns). They are located off of 242, between Concord and Willow Pass, and have decent hours (7:30am-6:00pm) making it super convenient to stop by pre/post work. On the Cheese E. Cheese end of Park 'n Shop, I've always been able to park right in front, greeted promptly, and in and out in mere minutes.

This is a review for Public Storage Concord. We have moved…read morea lot and often end up using a local Public Storage facility. They do differ greatly. The Concord site is ideally located , kept clean , dry and at an even temperature- now those of you you have you storage know how important that is. The staff are super efficient , polite and straight forward to deal with. Pricing is clear and transparent. Not the cheapest but I would not got for cheapest as far as storing goes.

We've had a single storage unit with Public Storage for over a year. They lure you in with a low…read morerate, then hike the price by 30% once you're fully moved in. Recently, I was a few days late on a payment and was hit with a $40 late fee. I deducted that amount from my payment. Two days later, Public Storage charged my debit card without authorization to collect the fee. I've since instructed Wells Fargo to block all future charges from them. Going forward, I'll pay by check only--and I recommend others avoid using cards. I've also filed a complaint with the California Attorney General's Office. Public Storage is a publicly traded company--are they really this desperate? Between the surprise rate increases, $15/month insurance fees, and excessive $40 late charges, it's clear they're driven by greed. Avoid this company. They profit heavily while providing little in return--you do all the work.

Logan was awesome today. Went the extra mile for customer service, and did so with grace…read more Every single time I've had a challenge (which happens a lot when moving), security public storage has been there for me.

Desiree was absolutely amazing. From calling on the phone to actually making a site visit to check…read moreout the property, everything was effortless. I did see pest control on the property and this made me feel good. I was told they are scheduled regularly to ensure quality. Desiree spent almost an hour with me making sure I had the correct size unit. Professional, courteous, and knowledgeable. Thanks, Desiree!

Do not use Two Men & a Truck!…read more I only needed just less than 15 items moved; a wardrobe, a treadmill, 2 dressers, 2 night stands, 3 tv stands, 3 tvs, a mirror and a refrigerator. I was asked if I had the original boxes for the tvs, which I replied yes. I was told that they would pack them and wrap all the furniture. I was also told that they would unpack everything at the new house. When we arrived at the new house, they took the mirror off their truck and it was cracked. When they were putting the refrigerator in the kitchen, they smashed the corner of the baseboard. I went to file a claim, and was pretty much told that I declined supplies when I scheduled the move. I only remember stating that I didn't need cardboard boxes or paper wrap and requested floor protection. I wasn't asked about needing a crate for the mirror, or specific supplies for a tv. I plugged in the tvs the following day and found they'd mishandled the 85in tv. See pics below. I just emailed Jon to file a claim. Jon's reply: "We will always move these items as requested by our customers, but we will not take liability for these items when customers decline the supplies to move them properly and safely. The supplies were offered at the time of booking as well as during the move to which they were declined. We will not take lability for damages in these instances where the proper protection for these items is declined by the customer. For the mirror, I am showing that you declined supplies, which we offered at the time of booking. For any pictures, glass, artwork and mirrors, we would only take liability for damages to those items had they been properly packed with bubble wrap and box. Same as when you buy it from a store, it's going to be packed for safe transport. Unfortunately, I have to deny the claim for this item. For the baseboard, it does look like it can be repaired fairly easily. Magic eraser for the scuffs, paint and maybe some light sanding would repair that. I don't think the supplies would be more than $20 (usually a house will already have some paint left over that matches the walls too), but I will offer $50 for this to cover the supplies and more for your time and effort. " How long did it take to pack and move 14 items, then drive them 25 minutes? 6 hours!! I'm not stressing the time they took - just think they should have taken better care of the handling, then accepted responsibilty / liability when they mishandle and break things.

I contacted this company via their website through an internet search and they responded to me…read morewithin 24 hours by phone to get information about what I needed. They were able to provide the local moving services (moving boxes and materials from storage container to garage) on the day I wanted (within 48 hours) at the price quoted. The service was good; the movers were professional and polite and very personable, turning a drudgery for me into a decent experience overall. I would recommend them--they saved me a lot of trouble and potential injury from lifting and the price was reasonable.

My favorite errand to run is always Lafayette Pack & Ship. Sue and Ian are such a pleasure to visit…read moreand they do a great job with whatever I need them to do. Ian has notarized all kinds of things for our small business. He has taken passport pictures. He has packed and shipped many, many packages to send all over the country. Sue does a beautiful job printing my company newsletter every month. The pictures are bright and clear and all the colors pop. I really like the paper also. It has such a great feel. I am always getting compliments. The printing is always so quick too! I email Sue a pdf and she always calls me within an hour or two. A few times I have been one of those difficult customers with some thorny problem and both Sue and Ian are irrepressibly cheerful and innovative with their problem solving. I feel lucky to have them in my neighborhood.

Great people and great service; I had the need for extensive notary services and secure shipping of…read moredocuments to Zimbabwe....quality assistance and service support...5 star all the way.

Updated: The customer service rep (Michael) was really great…read moreto work with. Great communication, worked hard to drive towards resolving the issue to my satisfaction. Therefore I'm updating my review to 4 stars based on his service alone.

Thank you Tim and Team from Excellent and prompt service. Very impressed with your reliability…read more Highly recommended. Moving from the Bay Area to Texas not easy but your company makes it light for my daughter. Best, Arthur Lagasca