Do not use Two Men & a Truck!
I only needed just less than 15 items moved; a wardrobe, a treadmill, 2 dressers, 2 night stands, 3 tv stands, 3 tvs, a mirror and a refrigerator. I was asked if I had the original boxes for the tvs, which I replied yes. I was told that they would pack them and wrap all the furniture. I was also told that they would unpack everything at the new house.
When we arrived at the new house, they took the mirror off their truck and it was cracked. When they were putting the refrigerator in the kitchen, they smashed the corner of the baseboard.
I went to file a claim, and was pretty much told that I declined supplies when I scheduled the move. I only remember stating that I didn't need cardboard boxes or paper wrap and requested floor protection. I wasn't asked about needing a crate for the mirror, or specific supplies for a tv.
I plugged in the tvs the following day and found they'd mishandled the 85in tv. See pics below.
I just emailed Jon to file a claim.
Jon's reply:
"We will always move these items as requested by our customers, but we will not take liability for these items when customers decline the supplies to move them properly and safely.
The supplies were offered at the time of booking as well as during the move to which they were declined. We will not take lability for damages in these instances where the proper protection for these items is declined by the customer.
For the mirror, I am showing that you declined supplies, which we offered at the time of booking. For any pictures, glass, artwork and mirrors, we would only take liability for damages to those items had they been properly packed with bubble wrap and box. Same as when you buy it from a store, it's going to be packed for safe transport. Unfortunately, I have to deny the claim for this item.
For the baseboard, it does look like it can be repaired fairly easily. Magic eraser for the scuffs, paint and maybe some light sanding would repair that. I don't think the supplies would be more than $20 (usually a house will already have some paint left over that matches the walls too), but I will offer $50 for this to cover the supplies and more for your time and effort. "
How long did it take to pack and move 14 items, then drive them 25 minutes? 6 hours!!
I'm not stressing the time they took - just think they should have taken better care of the handling, then accepted responsibilty / liability when they mishandle and break things. read more