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    Pyramid Movers

    4.6 (139 reviews)
    Closed 9:00 am - 12:00 pm

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    Response time

    20 minutes

    Response rate

    100%

    Services - Pyramid Movers

    In-state moving

    Out-of-state moving

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    Reviews With Photos - Pyramid Movers

    Rusty and his team were amazing. We were moving out of a three bedroom 2400 square-foot home, and he got everything in two 16 foot PODS. We were amazed how they packed it and could get everything in. I would highly recommend them as movers or packers for a POD. They are very quick and efficient and we're able to load our pods in 3 hours each.

    rotting food hidden behind boxes

    Initially, we had a great experience working with Pyramid movers. They were responsive and professional. They asked for photos of the house, which we provided, and I also sent an inventory list I had uploaded to Unpakt.com for extra clarity. We were quoted $4320 total to pack and move our 3 bedroom house 29 miles, which felt reasonable. We were moving on short notice and were unsure how much we'd be able to pack ourselves, but they were flexible with our plans which was great. We ended up packing our garage and most of the bedroom, which is around 25% of our stuff. Things felt rushed on both days, like they were too small a crew for this job. We didn't think much of it. We were charged $3640 + left $600 in tips, so $4240 total. Unfortunately the crew was not able to fit everything. We had to pack, load and unload 2 more car loads ourselves in the following days. The crew was polite but didn't wear any shoe covers, which brought a lot of dirt into both houses that we had to clean up afterward. This was disappointing but not a big deal. Things really turned south when we started unpacking. We noticed our furniture was also very dirty. Cream colored sofa pieces were almost entirely unwrapped, seemingly left and even dragged across dirt in the truck or outside, we aren't sure. The packing was very inconsistent. Some items were packed with obvious care, and many were packed with what seemed like no consideration. We found multiple pieces of damaged furniture, loose knives, unwrapped glass, leaking cleaning liquids. Things like webcam lenses, our label maker, light bulbs and chef's knives were packed with no wrapping. Soap leaked onto an unsealed solid wood desktop, and one of the crew told us 'its just extra clean now'. We still haven't found the source of the leak. There was even a full sized wardrobe box packed to the brim with the contents of two of our utility closets. The box was so heavy we couldn't move it ourselves, and had to unpack it by cutting it open on the side. We did this urgently once we realized that liquids like hydrogen peroxide and isopropyl alcohol were packed sideways on top of a pile of paper items, electronics, and unwrapped glass jars. Our trash can was full of kitchen items, speakers were packed loosely into pieces of our couch. 2 broken lampshades, suits removed from hangers and squished into boxes. Many of our electronics were packed carelessly - cables cranked to the side, tons of stuff still plugged in and pressing against ports in boxes, even a PC with a glass side panel packed in to a box so small that the box flaps were folded over the top to close it. We also found that a non trivial number of boxes were in the wrong rooms, that many of the boxes packed by the crew were missing labels and in many cases did not cross out our old labels (reused boxes) so things were put in the wrong rooms based on the old labels. Most dissapointingly, we were never told about any of the furniture dirt or damage and some of it was impossible to have not noticed. After telling the team about issues we were seeing, they were very responsive and asked us for all the photos we could send them, and wanted to make things right. We initially asked for a 25% refund, after considering the days we spent cleaning, making trips back to our old house, moving boxes into the right rooms, and the cost of our damaged items. As we continued unpacking and finding more damage, we asked for 30% instead, which would be $1270. Unfortunately the owner wanted to apply this 30% to only the time the crew spent packing, which was $360. We were told they could do $400. This offer was insulting. The cost of our damaged items alone surpassed $400, and the packing was not the only problem. Our furniture and other belongings were damaged, dirtied and misplaced during this move. 8 days after we moved, behind and under 2 layers of boxes, we found a large cooler full of rotting food that we explicitly told the crew had food from our freezer in it. The owner bumped our reimbursement to $550. I have hired movers 5 other times in my life and never had such an awful experience. Seeing all these good reviews I do not know what happened. Do not recommend. Gave 2 stars instead of 1 because the crew were nice, and Tyler in the office was very nice and did his best to help us out.

    One of two trucks they used to move us from Martinez, CA to Genoa, NV

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    Page 1 of 4

    Ask the Community - Pyramid Movers

    Review Highlights - Pyramid Movers

    When it came time for moving day, I had a father/son team (both named Jimmy) there to help with my move.

    Mentioned in 24 reviews

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    Security Public Storage

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    Very happy with our experience so far! We've rented a storage unit for 8+ months now, and it's…read moresmooth sailing every time we need to drop by. It's a really secluded area with security features we really appreciate - 24/7 on-site manager, cameras, and the on-site team really does walk around checking things out. I once left my unit unlocked and they noticed that same day and called us. It was really awesome to feel that they're on it on the days we aren't.

    If I could give 10 stars, I would…read more I don't usually write reviews, but Security Public Storage deserves a full-on standing ovation. From the moment I arrived, this place felt clean, safe, organized, and genuinely well-run--not the sketchy, confusing storage experience you sometimes brace yourself for. And then there's Sue. Sue is not just an office manager--she is an absolute STAR. Kind, professional, patient, knowledgeable, and truly cares about people. She took the time to explain everything clearly, answered all my questions, and made the entire process smooth and stress-free. You can tell she loves what she does and takes pride in this facility. Honestly, Sue alone is reason enough to move your stuff here TODAY. The facility itself is spotless, well-lit, and feels incredibly secure. Easy access, great layout, and everything just works the way it should. No headaches, no runaround--just a solid, trustworthy storage experience. If you're even thinking about getting a storage unit in Martinez, stop looking. This is the place. And if you're lucky enough to work with Sue, you're in the best hands possible. Run--don't walk--to Security Public Storage. Your stuff (and your sanity) will thank you.

    Public Storage

    Public Storage

    2.9
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    Disappointing Experience Handling a Rat Infestation…read more I have been renting a unit at Public Storage on Pacheco Blvd in Martinez since January 2026. Unfortunately, in early June, I discovered evidence of a rat infestation affecting my storage unit. I found what appears to be rodent contamination on items stored inside my unit, despite the fact that I do not store food, pet food, or anything else that would reasonably attract rodents. As soon as I discovered the issue, I notified the property manager, Alex. To his credit, he agreed that pest remediation was needed. However, more than two weeks have passed since I reported the problem, and as of this review, no pest control company has been brought in to address the rat issue. The delay has been frustrating, especially considering the potential risk to customers' belongings. I also requested to be moved to a clean, unaffected unit at no additional cost. Alex relayed my request to the district manager, Billy, who ultimately denied the request. I was disappointed that no reasonable accommodation was offered, particularly given the circumstances and the ongoing concerns about contamination. What bothers me most is not that rodents were found at the facility. Unfortunately, pests can be a problem anywhere. What matters is how management responds when a customer discovers a problem. In my case, I reported the issue immediately, asked for help, and proposed reasonable solutions. Instead, I have been left waiting while the problem remains unresolved. Customers rent storage units because they expect a clean and secure environment for their belongings. If you are considering renting at this location, I recommend asking detailed questions about pest control procedures, response times, and available options if your unit is affected by rodents. I hope Public Storage takes this feedback seriously and improves how these situations are handled going forward. At a minimum, customers deserve timely action, clear communication, and practical solutions when problems like this arise.

    Quality of service was great Michelle was patient with me throughout the whole processread more

    Pyramid Movers - movers - Updated August 2026

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