Barbara was amazing! We had an emergency situation and needed a unit ASAP. She was able to get us in and out in less than 15mins and we had our unit! She made sure we had everything we need and calmed us down after our emergency! Thank you Barbara! Amazing Customer Service and care. read more

Barbara was fantastic to work with! She was straightforward, efficient, and made the entire process quick and easy, while still being incredibly kind and personable. I needed a storage unit the same day, and Barbara got everything taken care of without any hassle. Excellent customer service--I truly appreciate all of your help. Thank you, Barbara! read more

Price Self Storage - 10x15 - Self Storage Near Me - Walnut Creek, California

The people (Ethan and Barbara) there are so nice, professional and easy to work with. Facilities were very clean and appears to be very secure. I definitely recommend to others. read more

Price Self Storage at Saranap Ave / Walnut Creek is the best storage facility. It sure helps when the staff is just as helpful and efficient. Barbara and Alum assisted us in getting a 10 x 25 storage locker at the last minutes as we had a few hiccups with our move from Portland,OR to Walnut Creek. From our first phone call and meeting them at the facility, all went well. They were very professional, efficient and friendly as well as accommodating of our every request with no issues. If you're in need of a storage facility.....look no further, Price Self Storage at Saranap Ave / Walnut Creek is your best bet. read more

Such a great storage facility! Everything is super clean, the staff is kind and helpful, and the property looks amazing. The freeway access is a huge plus--easy in and out every time. Highly recommend if you're looking for stress-free storage! read more

Price Self Storage - Front entrance into the units is spotless! - Self Storage Near Me - Walnut Creek, California

This review is for the Saranap location in Walnut Creek. Booked my unit online late in the evening (their website made it super easy!) and Jose promptly followed up with me via phone the following morning. When I went onsite to get my security code and to provide my proof of insurance, I had the pleasure of meeting Barbara and Alan. Super friendly, extremely helpful, knowledgeable, and professional. Barbara helped me with the insurance, lock, and remaining paperwork. Alan is a new hire (it was his 5th day, but you'd never know it!)...so once Barbara and I had finished, Alan and I got on a cart and we toured the entire facility. He showed me how to use the gate access, elevator access, and even walked me to my actual unit. The entire facility is spotless, and Alan explained how important cleanliness is to he and his team...and it shows! He also pointed out - in detail - all of the different aspects of their security systems that they have implemented at the facility. Kudos to the on-site team at Price Self-Storage!! read more

very nice people, clean, convenient location. downside: hours of entry are 700am to 645p so hustle if you need to go after work.

Easy to use storage and the staff is friendly and helpful. I've never had an issue with them

I needed a storage unit for several months while I was moving from one house to another. The unit I rented fit my needs very well. The storage facility is very conveniently located. The staff are knowledgeable, personable, and very helpful. I recommend this place very highly, and will use it again myself, if the need arises. read more

Material price increases each and every year; read contract carefully! No refunds of already paid rent so terminate your contract BEFORE you have paid the rent; Won't do business with this establishment again. read more

This storage facility is clean and the facility and on-site staff make a good first impression. Tricia did a good job explaining how things work there and getting my account set up. The storage unit itself and the fine print is a different story. First, I was told by someone else there that the space would be available soon, and there would be a wait list. But the price the employee quoted over the phone was significantly less than the contract price when I got in to sign the contract just a month later. Then the unit. A 10x30. I walked up to see it after I'd signed the contract and had to ask the maintenance person if it really was 10x30. He said yes, and that it includes the space inside the walls. Oh. So I measured it. The usable inside width is 9 feet. From the door to the inside of the back, it's 28 feet 6 inches. Because of the low ceiling height and sprinkler heads, I can stack up to about 6' high without getting too close to the sprinkler. The actual size of a 300 square foot unit is about 257sf. With the admin fee, mandatory protection fee, It works out to $3.63/sf, well above current going rate for similar places. I get that size is nominal. It's in the fine print. I just did not expect it to be that far off. See attached pic of their counter display with measurements of units. Lastly, their rental agreement: It's very long, written basically completely in their favor, and you waive a number of important rights if something happens to your stuff. This is no perfect fit in my opinion. read more

Price Self Storage - Counter display - Self Storage Near Me - Walnut Creek, California

Carrie is the absolute best!!!! She has helped me with my moves, making the whole process effortless. She has always made an effort to get me the best value for my money. She is kind , patient, and makes renting from PSS a real joy! read more

We have had two storage units at Price self storage for several years and are extremely impressed on how safe and clean the facility is The staff and management go out of their way to help and keep you happy Mick and Tricia have been absolutely wonderful!! I hope to stay many more years read more

23.7% rate increase in 8 months 2/24/2022: Moved into a 5x10 unit for $156/mo 6/10/2022: Rates raised 9% to $170/mo 10/10/2022: Rates raised 13.5% to $193/mo The manager's response was that these raises are in order and within their twice-a-year rate raises, every 4-6 months in the contract. Your call if you want to deal with this business. read more

Very easy, smooth and convenient to get into a unit here at Price. The woman who helped me, I didn't catch her name, but she was very helpful and customer service oriented. I had stopped across the freeway at StorQuest and was immediately put off by a bad attitude of the person at their front counter who told me that they were busy and I would have to come back later. Just drove across the way to Price and I was in a new unit in under 20 minutes or so. read more

Price Self Storage Walnut Creek is the BEST! JFCS East Bay has been renting storage units from them for seven years and they have always been amazing community partners. The staff is super friendly and the grounds are always clean. We are so grateful for everything they do to make our work run smoothly. Highly recommend!! read more

Staff are fantastic and very helpful. I ended up renting a 5x5 which will work Perfectly for what I need. Clean storage buildings.

Very kind and easy going however not so laid back that they put aside all the things which are necessary ie; cleanliness, customer service and assistance, etc read more

Price Self Storage - Boxes - Self Storage Near Me - Walnut Creek, California

Very very clean and excellent customer service! I highly recommend this storage facility!

This place is very amazing. Every staff member I have had contact with has been very nice and professional. One thing that I can not stress enough; is their service. No matter what type of case, it has been a good experience. One thing I think that people may not know during the COVID crisis is that the prices have been amazing. What they charge versus a few other places was astonishing. I think that they came in under 160 a month, versus the 280 for the same 10 x 10 unit. Thank you all so much for a great stay. I will refer others to you! read more

This is a review for the Saranap, Walnut Creek location. I've been a customer here for several years. This storage facility is everything a customer needs in the storage world: accessibility (generous operating hours), security (pass coded gates and elevators, units locked with client's own lock/key + buildings and outdoor areas are patrolled by security guard), and cleanliness (interior elevators and hallway floors routinely cleaned and looks like it). The front office staff is professional, friendly, helpful and polite. 5 solid stars all around. Today I unexpectedly received a phone call from the office: one of my units appeared to be without it's lock. I had been there in the previous week to take some things out of the unit and apparently forgot to lock it up. I found the lock and key in my car, so I was definitely at fault here. Fortunately when I opened up the unit a few hours after the phone call, I could tell nothing was missing! Dodged a bullet. HUGE thanks to whoever the responsible party is there - someone was on their toes and responsibly reported the missing lock to the front office who then called me. Given the hundreds of units at this location, the staff here deserves a medal (and a bonus) for alerting me to this problem. Thanks for the exceptional service! Highly recommend this site. read more

This storage facility is spotless and safe. The Staff does a great job and is very thorough. I gave it 4 stars because they close at 7pm. If you finish work at 6pm and have to drive there it's nearly impossible to get a thing done. It closes too early. Even 1 hour later would make a difference. I know they put through automatic price increases so I negotiated BEFORE I signed for 4 months. It's criminal how storage facilities increase prices every couple months after 3 or 4 months. I would have think hard about the 7pm closing to rent there again. Otherwise it was perfect. read more

I've been a customer for years, for myself and helping family members. Jessica, Tricia and Drew have been so helpful, reliable and nice to work with - I recommend Price Storage Walnut Creek 100%... absolutely no reservations. read more

Great service with very helpful employees. The price is fair with room for negotiation. 3 Free boxes when you check-in on Yelp! read more

In my search for a storage facility my requirements were rather common. I wanted it to be conveniently located, reasonably priced and very secure. To my surprise this company delivered the above and more! The provided something that some might view as small for it wasn't on my initial radar of requirements for a storage facility and that is "superior customer service" with a smile. I was thoroughly impressed with the level of service and follow up they provided during my initial contact with them. So much so, I had appointments to visit with 2 other facilities both whom were a few dollars cheaper and had extended gate access hours that i cancelled after meeting with Drew and Tricia (facility managers). They are simply amazing! My interaction with their staff (which is a direct reflection of their leadership) is always professional and pleasurable. The facility is impeccably clean and well maintained. I would highly recommend Price Self Storage to anyone who is in need of short or long term storage services ... you will not be disappointment. read more

BEWARE OF THEIR SHADY TACTICS!!! I have spent 10 minutes talking to a few of the employees and this place is as sketch as they come! The initial conversation started with them aggressively asking for my last name, phone number and email... I declined since I did not want to be contacted and just had a few questions. The next couple days they blew up my phone, which they must have taken from the caller ID. READ all the 1 and 2 star reviews on their unethical bait and switch strategy - advertise low rates and hike up the rent two or more times per year. They need to STOP taking advantage of people and be transparent. What's worse is all the FAKE 5-star reviews that are the same at other locations. Don't just look at the average score of businesses, look at the distribution. In this case tons of fake 5-star reviews, no 4-star reviews and way too many 1 and 2-star reviews. SHAME ON YOU PRICE SELF STORAGE!!! read more

Price Self Storage - Look at all the FAKE 5-star reviews!!! How can there be so many 5-stars and so little 1 and 2-stars??? Suspicious!!! - Self Storage Near Me - Walnut Creek, California

I am so happy to have found this place!! It's really close to my place of work and the cost is VERY reasonable! The people that work here are also very helpful and assist you in choosing the best size for your treasures ;) My favorite feature is the basement lol!!! While my unit is not temperature controlled the wine cellar I'm next to is!!! So all of my makeup stays nice and cool!! read more

This is the cleanest, safest-feeling, best organized self storage place I've ever seen. Tricia (who lives on-site) was super helpful and I was done with paperwork in under 10 minutes - which was nice since I had movers waiting. I won't bore you with the details of how they went to the trouble of properly installing the fire sprinkler system (with each unit on it's own valve so your stuff isn't ruined if there's a fire down the hall), requiring insurance from all customers, and multiple layers of security and guest tracking - but I was impressed (and I'm usually not). I looked into several other self-storage businesses in the area and while I can say that Price isn't the cheapest, the service they're offering is on a different level than the other places I researched. If you want a cheap-o place to throw your crap, look elsewhere. If you want to protect your property, consider these guys. read more

This place is great. Great friendly customer service.very secure with gate and cameras, very clean and tidy. They are strict but for good reason, no break in's, i would say the only downer is the hours for accessibility, which are 7am to 7pm, so many timea have i needed something after 7pm. But like most slef storages they aren't open late. Not sure if they still have the incentive but you get a driver and a moving truxk wheb you first move in here with first month free rent, for select storages im sure. read more

Price Self Storage - Great customer service here, very good security, the only downer i think are the hours to access, 7am to 7pm. - Self Storage Near Me - Walnut Creek, California

I am extremely impressed with the team working there. Let me disclose that I own a 67 year old company and we are VERY customer service focused, so it takes exceptional service for me to be impressed. I must say, the team led by Kat did a great job throughout the whole process, I was very impressed by Kat, she is very professional and solution focused in a sincere manner. They were proactive to earn my business when I had many options. They made me feel the way a client should always feel....Appreciated!! The location is also clean and convenient. Highly recommend them! read more

After nearly 5 years of using Price Self Storage for my corporate storage unit... I sadly would never recommend or go back to using them. I am in the business of pharmaceutical sales where when you move on to a new position or leave a company, that company closes out the account. To my surprise when trying to open a new account under my new company name, I was told my last unit was not properly closed out. I explained this must be a misunderstanding as I no longer work there and paid my final payments before leaving. Drew, the "manager" insisted they have given several notices sent to the email that I NO LONGER HAVE ACCESS TO since I didn't work there and I needed to pay over $800 or I would be sent to collections. I explained that I professionally cleaned out the unit at the end of March and even paid for the month of April and would still be using their storage facility with my new company. Apparently my company forgot to take the lock off before leaving which meant I was still liable to pay. I asked if they could cut the lock and understand I've never missed a payment in 5 years and I would STILL be giving them business with my new company. I guess 2 months of payment was more important than years and years to come of business from me. Drew was not understanding although he said "he understood", didn't show any sense of empathy or compassion over the miscommunication, was completely rude and just kept threatening to send me to collections and that it was my responsibility to make sure the email on my old account with them was updated to an email where I would have received those notices. He said that wasn't his problem... Save yourself the frustration from doing business with people who rather get fast money than your long term investment and store your goods anywhere but here! read more

This is the type of storage place I'd been looking for. Tricia took the extra effort to make me comfortable with the property, easy paperwork processing, and easy access to the storage unit best for me. The property is new and clean. They had a variety of rental options at affordable prices. Tricia certainly provides great customer service but more importantly she listens well to meet her client's individual needs. Can't say enough good about her. read more

Moving in is easy, moving out is archaic and impossible to do without personally standing in their office with a pen and credit card multiple times. They don't take CCs by phone or website, they can't extend the auto pay CC to cover the move out, they don't use Docusign or similar products. I didn't expect a storage facility to be cutting edge, but they are suspiciously inept when it comes to exiting the agreement. And don't expect an understanding ear from the onsite management. The friendly nature from move in fades when recommending consumer friendly upgrades upon move out. read more

This was my first time renting a storage unit, and I couldn't have been happier with the service so far. The staff was really patient in showing me the available spaces, and they didn't give me trouble when I went to move in a few days later and realized I had gone too small - the manager Kelly upgraded me to a larger unit without any hassle. The units are clean and well maintained and the security measures are very reassuring since I'm storing some expensive equipment for my business. Convenient location, friendly staff, nice units - can't go wrong with that. read more

Very nice, clean facility and conveniently located. But they lure you in with low rates, and then - once you've gone through the extremely difficult process of moving everything in - they start hitting you with rent increases twice a year. And not trivial increases, either. They can literally double the rates on you within a few years. I finally demanded they not only reverse an increase, but actually give me a refund; they refused, and I moved out. They obviously know they can get more suckers so didn't do anything to try to keep me. Call around and ask specifically about any storage facility's increase policy, and get it in writing. They also accompany their frequent increase notices with a letter explaining that they have recently surveyed other local storage facilities and are adjusting their rents to be 'market rate' - but these guys charge a lot more. read more

BEWARE!! EXTREMELY POOR MANAGEMENT AND INCOMPETENT STAFF. Don't fall for how nice they are when you 1st call. My experience was too long and too draining to write in detail but go to Public Storage and save yourself a migraine!! read more

I just set up a new account with them and Tricia did a wonderful job of explaining everything and showing me how everything works. Couldn't ask for a better experience. read more

Trisha and Drew are so great to work with. They are always so helpful, they always make themselves available to our crew when we have packages delivered. We own a construction company and use their facility to store our materials. Without their great customer service it would cause a lot of added stress on our part but they go above and beyond and make running our business much easier. Tim Toupin Toupin Construction read more

Brandie was well-versed and thorough during our initial visit. The price we were quoted over the phone was honored on location and we are happy with the organization, cleanliness, and perceived security of the property. read more

Removing my five stars simply due to an employee. Not a reflection on the storage facility itself.