Update after moving out of two units, after storing here for 6+ years! This was a huge upgrade in…read moreexperience, location, and value over another large (orange) storage chain I'd used in the past. Justin and his family were always great to work with, and very helpful at answering any questions via email. I was a little sad to be moving out actually - we finally have more of our own space to store things, which is the only reason we're doing so. If we ever had a need to store anything in the future, we would for sure return to Monument Court for as long as we're in the area!

A solid family owned or small business almost always outperforms a chain or mega-corporation…read morebranch. These folks helped us in a pinch and were so amazing and honest! I had even last minute booked an additional spot as I was panicking that the space I had initially booked was not big enough, but it ended up being fine, and he refunded the cost and didn't charge anything. I highly recommend them!!!

I have been using this "OUTFIT" multiple storage units at the Concord facility for over (25) years…read moreand they are "extremely poor communicators" and very rude female personalities!!! They were charging me monthly on an old discontinued AMEX credit card which was never updated and allowed by AMEX, until I called and questioned the old card vs my new card! AMEX discontinued old card use and A-1 let payments accrue delinquently without written or phone call notices to me? A "FINAL NOTICE" (ONLY NOTICE) was mailed to me after (3) months stating all items in storage would be sold if not paid within a narrow time period? I CANNOT RECOMMEND THEM AT ALL!!!!!!!

I have been using this storage facility for a little over 2 years and im very upset at all the…read morerecent rent increases one of my units was increased by $100 in a year!!!! Every few months i receive an email they are raising the prices. This location was convenient as i live 3miles away but i will be ending my contract with A-1 storage and not be returning.

I've had a unit at this facility for about 3 years now without any issues. Tim has always been very…read morehelpful to me.

Always fell welcomed by the young lady at the desk. Also always very clean. I think she said her…read morename was Rachel? So very helpful and attentive. I highly recommend this place.

I've used this location a few times since it's been in business. It's safe, convenient and customer…read moreservice has always been excellent. Guillermo is very polite and helpful.

Shadelands Self Storage was a very well maintained facility while I rented a unit for 5 months or…read moreso. The manager, Guillermo was very accommodating and easy to work with. Next time I'm needing storage space, Shadelands will be my go to!

UPDATE: as of may 14, 3:50pm absolutely no one from ABBA has contacted us to follow up, apolgize,…read moreoffer any consolation- NOTHING. Now while I fully understand that this CAN happen, it SHOULDNT and their lack of accountability and overwhelmingly POOR response to our beloved trailer being stolen from THEIR PROPERTY, is disgusting. TRAILER WAS STOLEN FROM PROPERTY MAY 12, around 8am. ABBA STORAGE DID NOT CALL OR NOTIFY US UNTIL 12pm on may 13, today. The day I'm writing this review. I am just now getting home after an absolutely unacceptable experience with this facility and its employees. My family and I have been renting a space at Abba storage in Concord for approximately eight years we have stored our Coleman travel trailer there for the entirety of this time yesterday morning somebody came in behind another customer with a U-Haul truck and hitched it up to our trailer and stole it in broad daylight, then on top of it, ABBA Storage, did not call and notify us about our trailer being stolen from their property until approximately 12 PM the following day May 13, the employee at the front desk, lied to me and said that she called me and left me a message after going through my phone records At length she never once called me nor did she leave me a message, hence our shock and surprise finding out the day after that our property had been stolen. When we arrived on Abba Storage's property to discuss this with them. They also told us that they have not filed the police report or called the police. They did not notify anybody about what happened or about our trailer being stolen from their property. ******** EDIT the police officer confirmed that when asked WHY they didn't notify us sooner regarding our stolen property they said they were " too busy" .......! Woman at the front desk also said they know and have known that people have been renting storages to steal peoples property! So that was nice to know and find out! Supposedly the manager does hourly checks on the property to ensure that all trailers and property looks like it's undisturbed and nothing looks out of place, clearly they are not doing that because my trailer was taken so boldly , at 8:22 AM. When asked direct questions from the police officers about the maintenance of the facility and their protocol and procedures. Those were pretty much unanswered and a lot of "uhhh" and we "didn't see it!" Those were the responses. They have been absolutely unhelpful. They have been unapologetic. They did not once offer any sort of consolation or apology for what it happened. "24/7 camera monitoring" should provide you little to no comfort here-- Their cameras are antiquated and are somewhat fuzzy and blurry. When we were going through the footage to review what we could find and what we could see on the footage in order to persecute this thief-- we could barely make out anything. The cameras on the facility are not monitoring every single angle that you think that they are and they certainly don't have high quality footage in order to successfully obtain evidence. I'm not even sure there are enough cameras to make sure that they're capturing everything on ABBA's property. The response from ABBA was extremely disappointing. They have been rude dismissive and frankly, they haven't taken any responsibility for this happening at all. Do not store your personal belongings or property here they do not care about their customers or their personal belongings, and that is a fact.. Their gate is open literally all morning we witnessed tens of cars, simply following each other in back to back to back --and while I DO understand that at a storage facility tailgating, and that kind of stuff is of the nature, it is ALSO the responsibility the storage facility to maintain safe environment for their clients and for their clients property!!!!! If you have property stored here I would recommend you relocate it, expeditiously.

Clean, safe, easy access and there's a dump station. Close off and on to the freeway.read more

Unresponsive and verify unprofessional after Public Storage took over. Do not rent from this…read morelocation. My issue was never resolved and there is no real manger onsite.

Ah, the American phenomenon that is storage. Interestingly enough, you cannot find this in the far…read moreeast. It just doesn't exist. Americans are pack rats! Including yours truly (getting better about it though.) It was really easy to work with Lauren, the manager at this location. I do dislike the phone process of Central Self Storage overall. Everything is routed through a call center. You can never directly call your location to speak with on-site staff. I guess if you have a large portfolio of storage units, this economy of scale makes sense for the owner, but not the customer since the overseas call center doesn't know anything, can't make meaningful changes to your account and is only taking a message basically and you will get a "call back." That said, if it wasn't for solid operational teams at the street level like with Lauren, this chain of storage units would be in trouble. Other than that, can't complain. Everything was secure, nothing caught on fire (one storage place in the past had that problem) and I always felt like my belongings were very secure at this facility. I'm a bit fascinated with the facility's box truck which is hardly used. It's for rent, it's not included. There's a discount during your first two weeks...but U-Haul is cheaper still. That's a six figure prop basically. Odd way to spend money. How about not do crazy capex projects like that and just pass on the savings to the customers? Sorry, my business manager brain just won't shut up.

I accidentally rolled up to the wrong storage facility and met Layla! I was so excited to greet her…read moreas she had extremely kind energy! She explained I had the wrong location, but allowed me to ask pricing and availability, which was indeed cheaper, larger and better access hours than my original reservation at a different facility. I was signed up, and given keys within minutes as the application was on an iPad with very few steps. They also have a $1 first month special right now! Easiest transaction ever! This place is super lucky to have her!

Had my stuff here for 4 months. Somehow water got in and damage almost everything. Built up…read moreterrible mold. The orange door Insurance they make you get it's basically useless and super non user friendly. I highly recommend going somewhere else. Oh ya, they tried to raise my price by $80 and the manager was just worried about me switching units.

It's been a long time since I needed storage. I am impressed with this place as far as the setup…read morevia app. I feel confident about the security of this place. It is new so it is very clean. We are very happy and impressed with how Chris walked us through the process. Highly recommend this place for your next storage.

Dropped in without an appointment and there was a sign on the door that staff was out to lunch. The…read morewoman opened the door and let us wait inside where the AC was and helped us anyway! Very impressive. Felt a warm welcome. Was shown different locations based on our needs. Glad this new build is finally open and wish it much success.

Logan was awesome today. Went the extra mile for customer service, and did so with grace…read more Every single time I've had a challenge (which happens a lot when moving), security public storage has been there for me.

Desiree was absolutely amazing. From calling on the phone to actually making a site visit to check…read moreout the property, everything was effortless. I did see pest control on the property and this made me feel good. I was told they are scheduled regularly to ensure quality. Desiree spent almost an hour with me making sure I had the correct size unit. Professional, courteous, and knowledgeable. Thanks, Desiree!

This is a review for Public Storage Concord. We have moved…read morea lot and often end up using a local Public Storage facility. They do differ greatly. The Concord site is ideally located , kept clean , dry and at an even temperature- now those of you you have you storage know how important that is. The staff are super efficient , polite and straight forward to deal with. Pricing is clear and transparent. Not the cheapest but I would not got for cheapest as far as storing goes.

We've had a single storage unit with Public Storage for over a year. They lure you in with a low…read morerate, then hike the price by 30% once you're fully moved in. Recently, I was a few days late on a payment and was hit with a $40 late fee. I deducted that amount from my payment. Two days later, Public Storage charged my debit card without authorization to collect the fee. I've since instructed Wells Fargo to block all future charges from them. Going forward, I'll pay by check only--and I recommend others avoid using cards. I've also filed a complaint with the California Attorney General's Office. Public Storage is a publicly traded company--are they really this desperate? Between the surprise rate increases, $15/month insurance fees, and excessive $40 late charges, it's clear they're driven by greed. Avoid this company. They profit heavily while providing little in return--you do all the work.