If I could give negative stars I would…read more I contacted this U-Haul location today because our refrigerator broke unexpectedly and I needed quick, basic guidance on which vehicle in their fleet would be suitable to move it. The employee who answered the phone demonstrated zero knowledge of the services or vehicles this business provides. Even more concerning, he abruptly hung up on me mid-conversation. When I attempted to call back to clarify or resolve the issue, my calls were repeatedly answered and immediately disconnected. This was not a dropped call--it was intentional. This level of unprofessionalism is unacceptable, especially for a business that people rely on during stressful, time-sensitive situations like unexpected appliance failures or moves. If you work for a company, you should at minimum understand what it offers and how to treat customers with basic respect. Hanging up on customers is not a mistake--it's a choice. Management should be aware that this location reflects poorly on the U-Haul brand. The lack of professionalism, accountability, and basic customer service here is astounding. I will not be returning, and I strongly caution others to think twice before relying on this location for anything time-sensitive or important.

Josh is friendly and highly knowledgeable about getting your package where it needs to go pronto!…read moreHe'll give you the best quote based on your needs and even pack your items professionally for a very reasonable price. And there are no long lines! In & out in a jiffy.

My visits to this store have just been to do quick returns that require a physical UPS location…read more(Happy Returns). They are located off of 242, between Concord and Willow Pass, and have decent hours (7:30am-6:00pm) making it super convenient to stop by pre/post work. On the Cheese E. Cheese end of Park 'n Shop, I've always been able to park right in front, greeted promptly, and in and out in mere minutes.

People are nice. Never had any issues. They try to hep everyone as soon as possible and it shows…read more The

The staff is incredibly knowledgeable and all those services at a competitive price. It's close to…read moremy house. It's next to a grocery store. It's better than duck soup.

They are always calm and fast here! A great team down to business so thank you for being so…read morereliable

I'm thrilled with my experience at U haul on monument today. I had a hitch and trailer light wiring…read moreinstalled. It was easy to set up online, the staff was friendly and organized when i arrived. the installation took a bit longer than expected do the store manager came out and explained to me what was taking longer. He and the staff checked in with me multiple times while i waited. i really appreciate Brodee and his team. They made the process so simple and i love my new hitch. I'm also renting a trailer in a week and I know I'm in good hands already! Thanks guys!!

If you need a uhaul truck or trailer and want it to go smoothly, do yourself a favor and ask for…read moreBrody. Seriously--great customer service is rare these days, but Brody delivers it effortlessly. From the moment I walked in, he was friendly, professional, and genuinely helpful. He took the time to explain all my options, made sure I had the right equipment, and even shared a few tips that made my move way easier than expected. You can tell he actually cares about doing a good job and helping people, not just rushing through transactions. Everything was quick, stress-free, and organized--exactly what you want when you're already dealing with the chaos of moving. If you want someone reliable, knowledgeable, and easy to work with, Brody is your guy. I highly recommend asking for him specifically--you won't regret it.

Courtney was very helpful explaining my options, made the process very simple…read more Came in to ask questions Ended up renting two units. Competitive pricing & great service. Also very chill area.

terrible business ethics, no customer service & all they want is more money. They offer no help &…read morewon't fix any issues you have.

Everything went perfect! No problems whatsoever. They were available last minute…read more Put all my items where they needed to be and packed things up professionally

AK and his crew did amazing job moving us from northern CA to Salt Lake…read more Original communication and estimating was easy and fast (pricing was very competitive!!!). When a week before our move we needed to change a date by two weeks because of construction delays, that was not a problem. When at the last minute we asked if we can add a piano to the list of moved items, that was fine as well. But most importantly was the care the guys took with our items! They wrapped every piece in the soft blanket and added plastic wrapping outside to keep in place. They stacked items in the way that nothing would get damaged. On delivery, they were on time and moved everything to designated rooms and assembled everything we needed! No scratches or damages in the house when moved out or moved in! All the horror stories I heard from friends who have moved before and I was so worried about - not the case with this team! Highly recommend!

ZippGo moving boxes provided a wonderful service for our move. After seeing some neighbors using a…read morereusable box service, I decided to look into using something similar. ZippGo rents you a certain amount of boxes based on how many rooms/square feet you are moving, and they deliver the boxes to your address, you use them for a move, and they pick them up at the new address. It was easy to schedule and make sure the drop off and pickup worked at an appropriate time. The boxes themselves are sturdy plastic, and the top interlocks so you don't need any packing tape. The boxes fit on top of each other which makes them easy to stack and move. You can also pick box inserts that are designed for plates and glassware which made it so easy to move these items. I would recommend ZippGo in a heartbeat- it made our move faster, easier, and more eco friendly too!

I am so incredibly grateful for ZippGo! I tried going back to regular cardboard boxes that I picked…read moreup for free for a small move--big mistake! The difference in packing efficiency was so noticeable compared to my last few moves using their system, that I reached out to ZippGo this morning with a last-minute request to switch over. Even though their driver was already on the road, Sarah was incredibly responsive and quickly worked out solutions to get me what I needed in record time. Sarah and her driver, Javier's, dedication to customer service was truly impressive. That said, I'd recommend planning ahead rather than making last-minute requests like I did! Note that their drivers don't work on Sundays and Mondays, so be sure to schedule your box deliveries in advance. ZippGo's reusable box system is a genuine time-saver that makes moving so much easier and more streamlined. 10/10 would recommend to anyone moving!

They had a move in special although their rates are very reasonable. The place is clean and well…read morelit. The security measures look effective. Billie the manager is friendly, knowledgeable and very helpful, giving a warm face to the facility.

Billie was so helpful. The facility is so clean and safe. It is very easy to access. They also have…read moregood moving carts

Updated: The customer service rep (Michael) was really great…read moreto work with. Great communication, worked hard to drive towards resolving the issue to my satisfaction. Therefore I'm updating my review to 4 stars based on his service alone.

Thank you Tim and Team from Excellent and prompt service. Very impressed with your reliability…read more Highly recommended. Moving from the Bay Area to Texas not easy but your company makes it light for my daughter. Best, Arthur Lagasca

When I first got there, I was in a hurry and only did the "drive by" of the unit they were going to…read moregive me. All I knew to care about was the size. I did not realize there are other things to care about when renting a storage unit. So I pay the fees for the "free month" (administrative $25, insurance $8, a lock $12.99---now 15.99). I am ok with this for it would cost me more in gas to go to my other storage unit. I thought I would be there for three months total. I got to my storage unit and started to unload. It did not smell good, like someone left something to die in there. I started become suspicious of the rat traps that were along side the building so I looked a bit more carefully at my unit. Good choice because there were dead rat stains (you know, like an outline of the victim) on the floor. Not just one, nor two but three! YUCK! Complete with body juices and hair on one!!! Even if it was cleaned up, I would be afraid of what my clothes could smell like after a vacation in storage. So why three stars and not one? The way they handled the move. They get a 5-star for customer service. I walked in the office and the guy was horrified to hear of this. He said obviously someone did not do their job. He moved me to another unit and because I was in a rush, he told me he would do all the paperwork without me there. I came back later to grab the key, move my clothes and move my stuff to the other unit. I insisted on one not in that building. My next unit was perfect, complete with a light in it. I guess someone stored food items in one of the units and rats came. There must have been another dead rat someone close in the building. Unfortunately they have to wait until people move out to find said rat. Luckily, I know eventually dead rats mummify and stop smelling. Good cause that one building smelled really badly. The options in Martinez are few...and I would have given 5 stars had it not been for the above issue. Kudos to the staff who was always friendly and helpful. Also, a good place to buy boxes.

I've been there less then a year an my space increased 3 times there no one available ever in…read moreoffice an lights don't work in my unit an my doors Broken I started out paying 700 I'm at 1000 now it's outrageous I can't wait to get my belongings an get out this place is bad business do not store here it's not in the ( public's) interest