Cancel

Open app

Search

The UPS Store

3.1 (134 reviews)
Closed 7:30 am - 6:00 pm
Updated a few days ago

Services - The UPS Store

Copymaking services

Mailbox centers

Printing

2 More Services

Scanning

Shipping centers

The UPS Store Photos

Recommended Reviews - The UPS Store

Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
Yelp app icon
Browse more easily on the app
Review Feed Illustration

Reviews With Photos

Very sweet employees at this location.
Courtney C.

Natalhie (manager?) was extremely helpful and working with Brayan - both very sweet. I arrived just a few minutes before closing and they were so helpful, patient, productive (focused on closing tasks and servicing me) efficient, etc. I know parcel services are slammed right now so please pass the kindness on and Thank You!!

My amazon package that's being held hostage :') Please just let me have my dish sponges and aji amarillo sauce for my lomo saltado!!!!

See all

5 months ago

Business owner information

Photo of Local

Local

Helpful 1
Thanks 0
Love this 1
Oh no 0

2 months ago

People are nice. Never had any issues. They try to hep everyone as soon as possible and it shows. The

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Elon B.
884
177
35

9 months ago

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 0
Oh no 0

1 year ago

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 1
Thanks 0
Love this 1
Oh no 0

3 years ago

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 6
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 3
Thanks 0
Love this 1
Oh no 0
Photo of J D.
0
20
0

3 years ago

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Victoria S.
171
400
74

3 years ago

Business owner information

Photo of Local

Local

Helpful 1
Thanks 0
Love this 1
Oh no 0

3 years ago

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 0
Oh no 0

3 years ago

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 1
Oh no 0
Photo of Sadig A.
1232
343
2956

3 years ago

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Business owner information

Photo of Local

Local

Helpful 1
Thanks 0
Love this 1
Oh no 0

2 years ago

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Chris D.
3
328
66

3 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0

6 years ago

Helpful 4
Thanks 0
Love this 0
Oh no 0
Photo of Alan D.
256
105
2675

6 years ago

Helpful 8
Thanks 2
Love this 5
Oh no 0

3 years ago

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 0
Oh no 0

2 years ago

UPS store deserves 5 stars they're super sweet and helpful. I was helped by Cinda and she was extremely nice.

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of D S.
0
5
11

2 years ago

The staff are so rude I pay for my mailbox and get my mail there and they are rude as if they do not want to help me.

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0
Photo of N A.
2
8
0

4 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 0
Thanks 0
Love this 0
Oh no 0
Photo of Brian D.
237
23
1

6 years ago

Helpful 2
Thanks 0
Love this 0
Oh no 0

3 years ago

Business owner information

Photo of Local

Local

Helpful 0
Thanks 0
Love this 0
Oh no 0

4 years ago

Helpful 0
Thanks 0
Love this 2
Oh no 0

7 years ago

Business owner information

Photo of Ben W.

Ben W.

Helpful 2
Thanks 0
Love this 0
Oh no 0

4 years ago

This UPS location is great! I've been to a few others around Concord/Pleasant Hill/Walnut Creek. This location has the best customer service

Helpful 0
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

5 years ago

Helpful 1
Thanks 0
Love this 0
Oh no 0

7 years ago

Business owner information

Photo of Ben W.

Ben W.

Helpful 3
Thanks 0
Love this 4
Oh no 0
Photo of Lia S.
0
24
1

3 years ago

Never recieved my refund for the Amazon package I returned through this store . Couldn't call to get an update . Save your time

Helpful 0
Thanks 0
Love this 0
Oh no 0

Page 1 of 4

Ask the Community - The UPS Store

Approximately how much does it cost to fax one sheet plus cover page?

Faxes are $1.50 per page. Cover page is free.

View All 2 Questions

Review Highlights - The UPS Store

Edna and Cinda were great helping me sort out qr codes for Amazon returns, never done it before and I am OLD SCHOOL lol.

Mentioned in 10 reviews

Read more highlights

The UPS Store

The UPS Store

(67 reviews)

I've honestly waited until I had a few visits here before leaving my honest feedback. There is no…read moreother way to put this, this is truly a miserable location with miserable employees. When you walk in, you can never expect to get a smile, usually not even a greeting, even when you're standing in line for a while. Always only one employee. Nothing moving quickly or efficiently. This morning I was in line behind someone who looks like they were getting a passport. I waited for what seems like forever before the employee even turned around to say he would be right with me, as his back was to me (and all the customers) the entire time. He had the customer behind the counter, trying to take fingerprints....and apparently she couldn't understand the simple concept of laying her finger flat on the scanner. No surprise here, this idiot customer parked her car right in front of the store taking up one and a half parking spots. Behind the employee was a poor UPS driver with a dolly full of packages just simply waiting to get past him to his truck. Trapped behind the counter with the employee blocking the walk way. He stood there for what seems like forever because this employee couldn't even be courteous enough to take five steps to the right let him pass by. Before this, the employee is having a conversation with this passport customer about how this is his girlfriend's neighbor and what cars are in the driveways and what color houses they are for identifying markers. All while I sat there waiting patiently, a line collecting a line behind me. The woman behind me left her letter and left. I finally took my packages and walked out, super pissed as I write this. Probably should wait until I cool off, but an angry toy he speaks a truthful heart. I waited foreverrrrrrrrrrrr for nothing. This morning was a complete display of lack of consideration, respect and urgency for other people's time. I can't stand this location. But at the end of the day, I know better than to come here.

One star for the pure fact that there was someone there to take my package…read more I definitely do not recommend going to this location until they get their pipes fixed or carpets replaced. I walked in and the immediate stench of mildew soaked carpets and a public bathroom just wafted up my nose. It was disgusting. I DO NOT RECOMMEND this location. Yikes!

Pak Mail Center Martinez - Choppa the mascot

Pak Mail Center Martinez

(28 reviews)

My family of four went to get the TSA precheck done. My wife and two teens had an appointment for…read morethis time slot, I had made one for another day. I asked if he could process me too and he simply and straightforwardly asked if I had filled and submitted my info online and I said yes I had. He said okay then you'll be last. Great! I was a little worried about his demeanor but through simple friendly engagement he seemed to loosen up a bit and then a lot! He's got people coming for this service just about every 10-15 minutes so I can understand his need to be efficient and accurate in order to serve all of us. And he was all of that, we just were trying to make all of our time there more light and enjoyable and he responded well. He provided exactly the service that was advertised and expected and the pricing was a bit lower than other nearby locations so a good value too. Simply submit your info at the TSA website https://tsaenrollmentbyidemia.tsa.dhs.gov/ and book your appointment and you'll be in and out of there in less than 15 minutes! Easy peasy.

Have had issue with this person just being rude to certain people especially African Americans. Now…read morethis is a black owned business which is why it's disturbing to me. I've witnessed the different treatment with my own eyes. So I go in with an appointment mind you it "says come in early at least 10 minutes" on line I'm coming to get a twic card. He sees me and say do you have an appointment? I said yes and told him the time. I was 20 minutes early he says well there two ahead of you and need to wait outside I will see you then. I said ok but I just sat in a chair I was not about to go outside and sit in the hot sun in my car. So next the two people come and they are together but they have wrong day it's the following day so I go and give my information everything is set until it is time to pay for the card. The card is $124 but if you have a hazmat endorsement it's only $93 I explained which he saw on my valid real I'd drivers license I have he would not give me my discount which is illegal come to find out. He tells me oh you have to do it online when you made your appointment for the discount. Lie. You can unless you are renewing and I was not I was getting a new twic card so they have to give discount where your getting card from on computer. So all he had to do was click a button on computer. In these days and time are we that desperate for $30? It's ok because karma is real. I say all that to say this do not go to this scam artist go get your twic from the other place on Arnold drive in Martinez. Oh yes and complaints will be filed with TSA this cat don't need to be working with people's documents playing these type of games.

FedEx Ship Center

FedEx Ship Center

(95 reviews)

A little hesitant to go here seeing the reviews. I had a very simple dropoff where I wanted to get…read morea receipt. Went in Monday morning, no line. The employee working the counter was very friendly and nice. In and out in less than a minute.

2day delivery service paid for. After 8 days package still not delivered. For 4 consecutive days in…read morethe early morning the FedEx status as on the FedEx vehicle for delivery. Only to be updated each afternoon as back at the FedEx facility in Pacheco. FedEx delivery is a sham. It's impossible to talk with anyone it the FedEx ship center in Pacheco. It must be managed by a bunch of incompetents. UPDATE: After multiple calls and complaints my package was delivered. I talked with the delivery driver who was very nice. He explained that there is a glitch in the FedEx system that doesn't recognize my specific location. The package is loaded onto a vehicle daily but the glitch doesn't show the driver the location to deliver it. He ends up with a surplus package at the end of his delivery. He takes it back to the Pacheco ship center. My package had five 500-0 code stickers on it that indicated what the driver explained. This continued for six days until the driver took the initiative to deliver it to the ADDRESS on the package, not relying on a location on their delivery map. It appears that this glitch/problem has existed for a long time with no attempted resolution. I hope my next deliveries are not via FedEx!

The UPS Store - shipping_centers - Updated May 2026

Loading...
Loading...
Loading...