Long lines only three experienced postal workers- I try to…read moreavoid it as much as possible, but the rates of all increased to the point where he might as well use UPS or FedEx. My favorite place in Alamo is UPS they're friendly knowledgeable and it's always a pleasant experience.

We often hear about customers being rude to service workers, but what about when the customer…read moreservice workers are deliberately rude, dismissive and passive aggressive towards customers? I always try to be friendly and respectful to all workers. I have worked in customer service for years and owned a business and believe in treating others as you would like to be treated. I come in to the Alamo Post Office and I am in a very good mood and end up leaving feeling horrible due to what I believe as deliberate passive aggressive behavior towards me from Ali. I understand it can be very frustrating to work in this industry, but to take your anger out on customers is not right. I could tell he was frustrated because the tape in his register to print my label broke off in the machine and he was frustrated. I could feel he was angry and took his frustration out on me and was deliberately trying to provoke me by telling me to move aside, because he didn't want to deal with my package shipping to Canada because it takes longer to process, then he tells me to fill out a form which took less than 30 seconds so he could push me aside to wait on the next customer. I felt ignored and dismissed. He takes at least 10 minutes with this customer and is nice as pie to her and others who walk in and deliberately ignores me, snaps at me for not signing the form and prolongs my wait again. I feel it was done intentionally by his actions. After he is done with this customer he delays me again and says he has to go lock the front doors because it was 5pm closing time, and he didn't lock the doors actually because a customer walks in afterwards to ask about getting a passport. Again, he stops finishing my transaction and continues to chat with the postal worker next to him as if I am not in front of him. He was deliberately ignoring me to provoke a reaction out of me to justify his dismissive behavior. It was so obvious by his behavior. I told him I was frustrated because I was returning a damaged product and for me to have to spend over 30 minutes in the post office, to make a return and pushed aside disrespectfully when I was kind to him is wrong. Then, he tells me it is $43 to ship my very small box to Canada and the cheapest rate, he thinks, but says I can come back tomorrow because his computer is only showing $43 as the cheapest and he cannot or will not try and figure it out because obviously I am not worth his time, and after he has made me wait almost 30 minutes!! I could maybe understand his disrespectful behavior towards me if I was a rude customer, and I was NOT. The last 3 times I have gone into this post office it has been extremely long wait times, their computers aren't working online or the tape breaks in the register...and unreasonable wait times. They use very antiquated systems as well. I will NEVER go here again. UPS across the street is much more efficient.

It's been a while so I thought I would update…read more I've primarily going to this post office for many years now and I've never had a problem here. Can it get busy and be a long wait at times? Yes but the workers are efficient so the line moves. Are the workers super friendly all the time? No but I still get a "hi" and a smile and I've never experienced any flat out rudeness or overtly bad customer service like I have at other locations. I've sent packages across the country and even internationally and they were able to help me with decent efficiency. I even made a passport appointment for my toddler a year ago and the employee was super patient with us dealing with a toddler and getting photos. And they were very on time with the appointment I scheduled. So honestly I don't have any complaints. I've been to other local post offices where I've experienced flat out rudeness or blatantly bad customer service but never at this Walnut Creek location. It's the one I go to if I happened to go to another location where workers flat out didn't want to help me. This is a post office that has workers that know how to do their job.

Went here April 14 to certify my tax forms. Small sign says out of certified mail slips. Then a a…read morevery slow employee told people in line in a soft voice that they haven't had certified mail slips for a week and that they're the only post office that don't have one. No certified mail slips for a week leading up to probably one of the busiest days for the post office!? Went to another post office and I'm keeping the location secret because there was no line, fast employees, and plenty of certified mail slips!

Great! Very helpful new owners. Will come again next time I need help xxxx cxxx. Inread more

Finally, I found my Go-To UPS Store close to home! Under new management, the owners are very warm…read moreand welcoming. The staff is very knowledgeable and helpful. And best of all, they are open on Sundays! I highly recommend this UPS Store for your needs.

Worked with Loren to get a camera shipped down to SoCal. He got me in and out of there within 7…read moreminutes which was great. Very confident they will pack my camera properly and get it out today.

The service is not prompt but kind. There was no one in line or in store but the employee still had…read moreme wait two minutes before coming to the register so I could send an Amazon return which is fine if it weren't for their embarrassing problem... The issue with this UPS is it is the mustiest smelling store location I've ever been to (and I've lived in 7 different cities)! From the moment you walk in, the stench of sweat, dirty carpet, and human *gases* hits you so hard. I scrunched up my nose and held my breath the whole time I was waiting for this man to come to the register. I wanted to run out of there the whole time. It's also dimly lit and kind of narrow space which combined with the musty smell feels claustrophobic. I will not be returning to this UPS store and will be choosing a different form of return for Amazon such as FedEx or if it must be UPS, another UPS store location but definitely not this one.

Super friendly staff who will eventually learn your name and know all regular faces, but this…read morelocation is often understaffed and the line can trail to the entrance! Busy bees, take note: they open on Saturdays until 2pm.

Passport line & processing was pretty smooth at Alamo P.O. Waited about 45 min since their was a…read morefamily of three before me in the line. My baby son passport processing only took 15 min since I had all forms filled out, all my copies & original, photo already taken, & checkbook/ credit card in hand. And the gentleman helping us was super nice & informative, I think his name was Edward.

Online hours say till 6:30pm, this sign says 5:30.. also would it kill you guys to give better…read moredirections of the new store address. "Across the street from Kaiser parking", write the actual address on there. I drove around for 20 mins just to get here at 5:38 and the store to be closed. Complete waste of time and gas.

Dear UPS of Walnut Creek::…read more You guys have the most amazing employees. I want to put the spotlight on Laura and the gentleman whose name I can't remember! Every time I come in to mail or return clothes, they're so helpful. So kind. Willing to do anything to make the process more efficient and pleasant. Not every UPS location is like this. I go out of my way to frequent this specific location, because of your staff. Thank so much Laura for all that you do. Thank you for smiling at everyone that walks through your doors. You have no idea how much of a difference you make in my day.

I have always received such incredible Customerservice when I bring my packages to this location…read morethe ladies are very kind and reliable.

Less than stellar first impression. Had I known from the first impression I would have went out of…read moremy way to find a REAL ups store instead. The amazon package I was returning was nit taped and the return label was also not attached. The comment I got was, next time be sure the labei is attached and the box is properly taped. We normally charge to have that done. Really!!! I just replied, this must be a california thing because ups stores do this as well courtesy and in Nevada I've never encountered this situation. Just to be sure I will look for a real ups outlet in the future.

Arrived with a small issue I needed some tape at the end of a box as the item…read moreStuck out a bit. I come from Castro Valley to this UPS store because everyone has always been extremely friendly and helpful. The one in Castro Valley not so Much. You can see my Precious reviews as well. I came here last week and spoke to Maddie about doing an overnight shipping which cost close to $200. She was most helpful. I've always received great service until today. I noticed that this gentleman was present last week and was not very personable with other customers so I opted to wait for Maddie. Today when I walked in, Maddie was busy with another issue and the same gentleman who later told me his name was Jesus helped me and basically said it's five bucks to deal with this issue or you deal with it. I understand that a business needs to make money, but this literally would've only taken a few strips of tape and I've been coming here for well over a year because they are helpful with small situations and don't charge extra when it's something minor. Clearly things have changed with Jesus. It's not just the decision to charge me five dollars, but it was his attitude and manner in which he spoke with me which was unacceptable and I won't be returning, and I can't imagine I'm the only one with this opinion.

This was an interesting experience to say the very least. This is a very small UPS store in a…read morelittle plaza. When I initially walked in, there was literally one lady ahead of me. Next thing I knew a couple came in and this other staff member came out to help. He looks at me asks what I needed and then said that he can't do that. So I have to wait for the employee that's currently helping another individual. Unfortunately for me, the lady in front of me took a very long time. In that time, the line backed all the way out the door. I waited a good 30 minutes before I was helped. My process took probably about 5 minutes. The young lady that was helping me was friendly enough. I'm not sure what I was expecting, but this definitely wasn't it. I think because they are such a small store. They get very busy very quickly, and there really isn't any room for anyone to stand so the line backs up out the door. And unfortunately, when one customer brings in 30 packages to send back, it makes it difficult and a longer wait time for everyone else. Based on my service receivedand entire experience, I have to give this a 2.

I cannot say enough wonderful things about Elena at the Mt. Diablo FedEx Office! We came in…read morestruggling with the sizing and printing for a DIY wedding project, and she immediately went above and beyond to help us. She figured out the correct sizing, helped us choose the perfect paper, made sure everything printed correctly, and then even helped us cut everything out! She also showed us how to use the cutter so we could work alongside her. We genuinely could not have completed this project without her. Elena was incredibly patient, knowledgeable, friendly, and kind. I honestly can't remember ever receiving customer service this exceptional. FedEx is so lucky to have her, and I truly hope management recognizes what an amazing employee she is. Thank you, Elena, for making our wedding project come together perfectly!

I don't know why people complain or rate this location poorly. They've been nothing but helpful…read moreevery time I've been there for any reason. Shipping. Drop off. Print jobs. Rush printing. Questions. I am literally sitting here right now listening them handle all kinds of customers in person and on the phone and in each case they're professional, helpful, and efficient. When I have the time on a printing project I'll use another locally owned printer who's great, but these folks are great in a pinch and I've never had an issue with them, even if I'm the one that screwed up something.

We came into Alamo UPS Store for a Live Scan Fingerprint Service. Easy Breezy. So much better than…read morethe other Scan Store. The woman was quick, efficient and very nice. I also use them to return items to Amazon. Quick and Easy and always nice. Thanks, I will be back.

Very rude women working there. Went in for live scan. Will not return. Thankfully other options…read morearound town.