We often hear about customers being rude to service workers, but what about when the customer…read moreservice workers are deliberately rude, dismissive and passive aggressive towards customers? I always try to be friendly and respectful to all workers. I have worked in customer service for years and owned a business and believe in treating others as you would like to be treated. I come in to the Alamo Post Office and I am in a very good mood and end up leaving feeling horrible due to what I believe as deliberate passive aggressive behavior towards me from Ali. I understand it can be very frustrating to work in this industry, but to take your anger out on customers is not right. I could tell he was frustrated because the tape in his register to print my label broke off in the machine and he was frustrated. I could feel he was angry and took his frustration out on me and was deliberately trying to provoke me by telling me to move aside, because he didn't want to deal with my package shipping to Canada because it takes longer to process, then he tells me to fill out a form which took less than 30 seconds so he could push me aside to wait on the next customer. I felt ignored and dismissed. He takes at least 10 minutes with this customer and is nice as pie to her and others who walk in and deliberately ignores me, snaps at me for not signing the form and prolongs my wait again. I feel it was done intentionally by his actions. After he is done with this customer he delays me again and says he has to go lock the front doors because it was 5pm closing time, and he didn't lock the doors actually because a customer walks in afterwards to ask about getting a passport. Again, he stops finishing my transaction and continues to chat with the postal worker next to him as if I am not in front of him. He was deliberately ignoring me to provoke a reaction out of me to justify his dismissive behavior. It was so obvious by his behavior. I told him I was frustrated because I was returning a damaged product and for me to have to spend over 30 minutes in the post office, to make a return and pushed aside disrespectfully when I was kind to him is wrong. Then, he tells me it is $43 to ship my very small box to Canada and the cheapest rate, he thinks, but says I can come back tomorrow because his computer is only showing $43 as the cheapest and he cannot or will not try and figure it out because obviously I am not worth his time, and after he has made me wait almost 30 minutes!! I could maybe understand his disrespectful behavior towards me if I was a rude customer, and I was NOT. The last 3 times I have gone into this post office it has been extremely long wait times, their computers aren't working online or the tape breaks in the register...and unreasonable wait times. They use very antiquated systems as well. I will NEVER go here again. UPS across the street is much more efficient.

Years ago, the service was great. But it has changed so much. Now the waits are very long. Mail and…read morepackages get "lost".

My mailbox has a lock and key, but suddenly the key would not turn. I was getting notified that…read moremail was getting delivered so I know the post office could open the master lock and deliver mail. I had a suspicion something was blocking the key from turning as we have never changed the locks. After calling many times with no answer, and filing two reports online and in person, I went to this post office location. The manager of this location in Walnut Creek had someone managing my route extract all of my mail for me and hand deliver it to me at an agreed upon meeting time. She was such a nice person she had completed her route in my area and drove back to help me, which I needed as it's tax time and my mailbox had been blocked for 2 weeks. It turned out to be a massive Restoration Hardware marketing magazine I never ordered or wanted that was taking up so much space it blocked my key from turning the lock to open it all the way. A big thanks to the manager and route driver for finally getting this solved for me! I'm not surprised the phone tree and main online report didn't work. USPS seems short staffed. But the people in our local community came through. Thanks a bunch. :)

Went here April 14 to certify my tax forms. Small sign says out of certified mail slips. Then a a…read morevery slow employee told people in line in a soft voice that they haven't had certified mail slips for a week and that they're the only post office that don't have one. No certified mail slips for a week leading up to probably one of the busiest days for the post office!? Went to another post office and I'm keeping the location secret because there was no line, fast employees, and plenty of certified mail slips!

It stinks in that store, literally and figuratively. The owners' attitude (both husband and wife)…read morestinks. One time I returned five small packages from Amazon and the rude wife asked me, "Don't you ever keep anything from Amazon?" When I asked her if there's any problem with me returning items from Amazon, she got quiet. Another time, I got there 15 minutes before closing and she denied me service saying they're done for the day. When questioned why since there's still 15 minutes left until closing, she nonchalantly told me to come back the next day. No apologies whatsoever. Seriously, these owners don't care about customer satisfaction. Never again.

This store is an absolute pigsty. It's a complete disaster inside work aren't really friendly when…read moreyou walk in the door last time I was there. The lady told me to finish my food and don't talk while I'm eating don't go here go to Whole Foods instead

Worked with Loren to get a camera shipped down to SoCal. He got me in and out of there within 7…read moreminutes which was great. Very confident they will pack my camera properly and get it out today.

DO NOT GO HERE. GO LITERALLY ANYWHERE ELSE!!!!!!!!!!!!!…read more When we started here we were really happy with this location and the service. But after new management the service has become almost repulsive. Julie has to be the most incompetent, rude and racist manager they could've possibly hired. My first interaction with her was so poor. She spoke with so much hate, the racism was LOUD. I let it go because I felt embarrassed with everyone watching the interaction. Then yesterday I walk in to pay our box and pick up my diabetic supplies only for her to tell me they closed our mailbox and sent ALL our mail back to the center. Mind you - NO notice nothing. I show up and find out we no longer have a mailbox there. I told her I was picking up medical supplies and I need them as a diabetic my life is on the line without them, she was incredibly rude and dismissive in her response. No empathy, no "I'm so sorry for the inconvenience this has caused". Just "ok well it's not my problem" basically. Then the owner called my husband and explained that our mail was actually still there and wasnt sent back. So she looked me dead in the eyes as I told her I could die without my supplies and still lied and said it wasn't there and smiled. No empathy, no humanity. She saw a brown girl and that just didn't seem to sit right with her. She almost looked joyous that I could possibly die without my supplies when I told her. The amount of hate and racism in her heart came before her duties as a manger. All because of the color of my skin. There was a white woman in line before me and she was so kind to her I actually thought last time she may have just had a bad day or something but no, she's just another racist woman in Walnut Creek. DO NOT GO HERE!!!!! This is beyond racism, it's just plain disgusting and she had absolutely no empathy on a human level for someone who's out of diabetic supplies and her life is on the line. We went in to the store after the owner called us and he gave us our packages and said he'd talk to her and write her up. So if you still send your mail here, be sure not to send ANY sensitive packages because the owner clearly has no intention of taking any real action to prevent her from harming anyone else in his store.

Passport line & processing was pretty smooth at Alamo P.O. Waited about 45 min since their was a…read morefamily of three before me in the line. My baby son passport processing only took 15 min since I had all forms filled out, all my copies & original, photo already taken, & checkbook/ credit card in hand. And the gentleman helping us was super nice & informative, I think his name was Edward.

Super friendly staff who will eventually learn your name and know all regular faces, but this…read morelocation is often understaffed and the line can trail to the entrance! Busy bees, take note: they open on Saturdays until 2pm.

Laura was fantastic. Set up a new P.O. Box, I was in and out in ten minutes. Super professional, on…read moretop of the paperwork. So glad this is my new UPS Store! (This was my first day in my new hometown btw...nice way to start it!)

Dear UPS of Walnut Creek::…read more You guys have the most amazing employees. I want to put the spotlight on Laura and the gentleman whose name I can't remember! Every time I come in to mail or return clothes, they're so helpful. So kind. Willing to do anything to make the process more efficient and pleasant. Not every UPS location is like this. I go out of my way to frequent this specific location, because of your staff. Thank so much Laura for all that you do. Thank you for smiling at everyone that walks through your doors. You have no idea how much of a difference you make in my day.

I have always received such incredible Customerservice when I bring my packages to this location…read morethe ladies are very kind and reliable.

The gentleman on site who took care of my business this morning was courteous, professional,…read moreno-nonsense personable, and above all, knew EXACTLY what he was doing. I am most thankfully impressed!

I went to notarized a document I need. I had a little bit of time and the service was great and…read morefast. No line. The staff were very helpful and nice.

This was an interesting experience to say the very least. This is a very small UPS store in a…read morelittle plaza. When I initially walked in, there was literally one lady ahead of me. Next thing I knew a couple came in and this other staff member came out to help. He looks at me asks what I needed and then said that he can't do that. So I have to wait for the employee that's currently helping another individual. Unfortunately for me, the lady in front of me took a very long time. In that time, the line backed all the way out the door. I waited a good 30 minutes before I was helped. My process took probably about 5 minutes. The young lady that was helping me was friendly enough. I'm not sure what I was expecting, but this definitely wasn't it. I think because they are such a small store. They get very busy very quickly, and there really isn't any room for anyone to stand so the line backs up out the door. And unfortunately, when one customer brings in 30 packages to send back, it makes it difficult and a longer wait time for everyone else. Based on my service receivedand entire experience, I have to give this a 2.

I previously shared a frustrating experience at the store but have had since had multiple pleasant…read morevisits. Last night, Elena helped me streamline the print and go process and helped me figure out how to use multiple payment methods to pay for a print job.... yes I was the customer trying to split payment across a card, cash&change, and a FedEx print card (I'm sorry!). This would've been impossible for me to figure out how to do at the station in less than 20 minutes but Elena had everything printed and rung up for me in less than five. The other staff here are kind and thoughtful and have helped me numerous times by suggesting strategies that have saved me time and money. I also appreciate that this store is obviously well attended by management and employees. In a retail setting it is important for staff to notice who comes in and out of the store and at this store this is executed consistently and in a way that feels customer service oriented rather than hostile

Had a shipping label provided by a seller for FedEx so I came here to have the item boxed and…read morepacked. Store is very clean and the rep was nice, but when I looked at the total, it was $38 and had two boxes. I asked why there were two boxes when my item was already in its own box and only needed to be bubble wrapped and put into one box. He stated that it needs to be in a box within a box and they always do this. I told him that it's ridiculous especially when they are charging $17 a box. No offer to take off a box and pack it how I requested. Will do my best to avoid using FedEx moving forward.

This place sucks for one reason...well, maybe two reasons only: They charge you 5 dollars to send…read morethem an email to them to print out your label if you accidentally forget to print it out. That should be a crime. That should be a courtesy service, not a chargeable offense. Secondly, the customer service is sub-par due to the limited knowledge base of some of the employees. I asked a couple of basic questions and I got the thousand yard stare. Do better...PLEASE!

I have been remiss is posting a review of this business. I have been coming here for the last few…read moreyears - a regular jaunt, often times to return something my wife purchased from Amazon. I have gotten to know the great people who work here, especially Nary who always greets me with a smile. In reading some of the prior reviews, something didn't seem right - in my opinion (having been to this business hundreds of times over the past 5 years), the negative reviews are not at all representative of this business or the people who work there. The team at the UPS Store in Alamo is simply outstanding. Nary, Jennifer, Vishwa, and Kianna always go above and beyond to make every visit smooth and pleasant. They handle everything with professionalism and genuine friendliness, whether it's shipping, printing, or problem-solving, or dropping off that Amazon return. It's refreshing to work with a group that takes pride in great service and remembers their customers by name. A huge thanks to this hardworking team for consistently making the experience quick, reliable, and enjoyable!