These people will cheat you on whatever you buy. If you pay cash for goods or services they will…read morepurposely not give you back correct change. They will give you a receipt for the correct amount but never ever give you back correct change owed. Ever. Avoid Avoid Avoid. Taking my business elsewhere. The owner should know better but he consistently short changes every time. Ridiculous to think he feels he can hold your money as he sees fit despite the amount you paid on the receipt. Done.

Very easy and smooth transaction would do business with them again . My box was to big for my item…read moreI was shipping the lady cut the box and helped me save $50 from the original quote thank you again

This is a fantastic location, and what truly makes it stand out is Ben. I remember coming in one…read moreday when the line was incredibly long, but Ben handled it with such professionalism and grace. He quickly organized customers based on what they were there for, acknowledged everyone who walked in, and made sure we all knew they were working hard to help everyone as efficiently as possible. His calm, friendly attitude made a stressful situation feel so much smoother. I also love that this location has the self-service Amazon return kiosk. It makes returns incredibly quick and convenient, so even if there's a line at the counter, you can usually be in and out in just a few minutes. I highly recommend this location. A huge shout-out to Ben, he's one of the hardest working associates I've encountered, and his excellent customer service does not go unnoticed!

Service is usually good enough, not the friendliest, but good enough for the purpose. My complaint…read moreis that my box needed 2 feet of tape. Two feet. A roll of tape costs $3.33 on Amazon. It has 56 yards. So my two feet of tape cost me $3.00 plus tax. That is a $29, 900% markup. Better said, 1 cent a foot. It's not the $3.00, it's the absurdity of it all. I feel duped. Note to self, carry tape in your car.

Quick and efficient. We have now used them twice for family needs. Weekends and evenings, right to…read moreyour door. Really makes it simple and worked around our schedule. Great service!

Nice, fast, and well priced! I requested a notary and only a few hours later Maya came.read more

My recent, very short visit to FedEx was highly disappointing, primarily due to the extremely poor…read morecustomer service provided by an employee named Katie. Katie's attitude was highly unprofessional. While she seemed friendly and engaged when greeting others she knew, her interaction with me was a stark contrast--she didn't appear friendly at all. If you have no choice - this place will satisfy your needs - just keep your head down and don't ask questions.

Easy place to drop Amazon returns. Service is always helpful. Sometimes there is a line but it…read moreusually moves quickly.

Arrived with a small issue I needed some tape at the end of a box as the item…read moreStuck out a bit. I come from Castro Valley to this UPS store because everyone has always been extremely friendly and helpful. The one in Castro Valley not so Much. You can see my Precious reviews as well. I came here last week and spoke to Maddie about doing an overnight shipping which cost close to $200. She was most helpful. I've always received great service until today. I noticed that this gentleman was present last week and was not very personable with other customers so I opted to wait for Maddie. Today when I walked in, Maddie was busy with another issue and the same gentleman who later told me his name was Jesus helped me and basically said it's five bucks to deal with this issue or you deal with it. I understand that a business needs to make money, but this literally would've only taken a few strips of tape and I've been coming here for well over a year because they are helpful with small situations and don't charge extra when it's something minor. Clearly things have changed with Jesus. It's not just the decision to charge me five dollars, but it was his attitude and manner in which he spoke with me which was unacceptable and I won't be returning, and I can't imagine I'm the only one with this opinion.

This was an interesting experience to say the very least. This is a very small UPS store in a…read morelittle plaza. When I initially walked in, there was literally one lady ahead of me. Next thing I knew a couple came in and this other staff member came out to help. He looks at me asks what I needed and then said that he can't do that. So I have to wait for the employee that's currently helping another individual. Unfortunately for me, the lady in front of me took a very long time. In that time, the line backed all the way out the door. I waited a good 30 minutes before I was helped. My process took probably about 5 minutes. The young lady that was helping me was friendly enough. I'm not sure what I was expecting, but this definitely wasn't it. I think because they are such a small store. They get very busy very quickly, and there really isn't any room for anyone to stand so the line backs up out the door. And unfortunately, when one customer brings in 30 packages to send back, it makes it difficult and a longer wait time for everyone else. Based on my service receivedand entire experience, I have to give this a 2.

I had a great experience visiting the UPS Store in Danville to get a couple of documents notarized…read more Seema was clear, organized and professional and I was in and out in a few minutes. Glad to have this convenient store close to where I live. Thank you!

I had an Amazon Package that I had to send back to Amazon…read more So I stopped by this UPS ship center!!u There was a Line , but it moved fast! The Counter Person scanned the Package in and printed a Label and a receipt for me!! I was gone with the Wind Fabulous!!! Service was Excellent and Friendly!!! This is a Baller On A Budget Approved Establishment!!! I keep my Pimp Hand Strong!!! Number 34 Out of the top 50 list of the Most Prolific Yelp Elites of 2025!!!!

We came here to apply for a new passport for our 5yo son. Yes, the first one is always in person…read moreand both parents need to show up. You can type in most of the paperwork ahead of time via Department of State's forms (complete and print). Schedule an appointment for a 30-min slot at this USPs and voila, all done. Dean was super friendly and especially helpful. Some tips: 1. You need to submit both the original birth certificate and photocopy. The US State Dept will mail the original back to you after the passport. 2. Both parents need to show drivers license, and you need to submit photocopies of both front and back. 3. Bring personal checks for the passport fee ($100). For the USPS fee ($35) they take cash, credit card, and check. 4. Lastly, and very important is that there is no onsite restroom. If your toddler really needs to go, they have super clean bathrooms in the lobby of Rock Church next door. We were extremely lucky it was open on a Saturday morning with lots of people.

Ample parking, great location but above all very courteous staff. The gentleman who served me was…read moreso respectful, was very clear in instructions to fill out my form and extremely quick to dispatch me and receive his next customer in line with cheer. Who said Government staff are rude, unhelpful and condescending :)

Wow, such a night-and-day difference between the Pleasanton store and the San Ramon location! I…read morewent to this one after my horrible experience at the Pleasanton FedEx Office store, and my experience here is consistent like the previous visits. Workstations are always available, and if I don't need them (which I didn't), the printers are also available. I decided to go home after my awful experience at the Pleasanton location and just work on my document there since the San Ramon location is pretty close. After getting that done, I saved a copy of my document on my phone, drove to the San Ramon location, and then went to the printer to retrieve my document with the retrieval code method. Once that was done, I got a folder to put my documents in, waited briefly for an employee to check me out, and the manager was quite friendly too, unlike the other manager at the Pleasanton location. Great service also came with great value, as the prints aren't expensive, and neither was the folder! I will keep coming back to this location; I should not have gone to the other one because it was closer at the time.

I am trying to figure out why this FedEx gets such poor reviews. I have never had an experience…read morethat wasn't great. Today I dropped off 2 items I had ordered from Amazon and it took less than 3 minutes to do my whole transaction. David helped me and he showed outstanding customer service!

The UPS Store at 23 Railroad Ave, Danville, CA 94526 has the worst customer service I have ever…read moreexperienced. I arrived at the store around 4:20 PM. There were no employees at the front, but I could clearly hear staff talking in the back. I repeatedly pressed the customer service bell, but no one responded. After waiting for about 15 minutes, I finally called out and asked if anyone was there and why no one was coming to the front to help customers. A female employee responded from the back and said that they close the doors at 4:30 PM. I explained that I had been there since 4:20 PM, continuously pressing the bell, and no one had come to assist me. This experience was extremely frustrating and unprofessional. I hope management is aware of how customers are being treated at this location. Very disappointing service, and I will not be returning.

I don't know why this post office has such bad reviews. I've been patronizing this location for…read moreyears and they are always so friendly and so knowledgeable. I love coming here. It's never a bad experience and I come at odd hours so it's different people that I get to work with.

Great customer service! At a UPS Pack and Ship, this is really all that matters. I'm not sure about…read morevalue (which depends more on service needs anyway), but the employees will definitely do their best to handle whatever business you have.

Quinn, a sales associate, is fantastic. Super helpful, friendly and great attitude. Was very nice…read moresending a returned item, for a change.