Came here for live-scanning- walked right up, staff was very efficient and friendly. My favorite…read morepart was all of the trinkets to look at during the wait. Fair prices and they offer all kinds of shipping.

For more than 10 years, I've trusted this location and they've never let me down. The staff is…read morefriendly, efficient, and always professional. Couldn't ask for better service. 2x notary + shipping.

I was in the store with only 20 mins or so to closing and was stuck with an issue returning my two…read moreottomans to Amazon. Amazon only sent me one label for two boxes and I needed another unique label for the 2nd box in order to ship the ottoman back to Amazon. I got such great support, help and assistance from all three employees in the UPS store, they even talked to Amazon on my behalf to make sure Amazon understood that I was in the store and stuck. They made sure I wouldn't need to come the next day with the ottoman, and they made sure I was getting the full refund. They are a very patient, helpful and efficient team. THANK YOU!

Pretty mad about how much I was charged to send a T-shirt. $68 to mail it - fine I get it. It's…read moregoing to AZ. I needed to buy a box - $12 for the box. Okay, fine. It's a new box. But he charged me a packaging fee FOUR times! So $32 for bubble wrap?!?! For a shirt. I told him I only needed a box. Unfortunately for me I didn't realize until I had paid and left the store. Totally my fault for tapping my card without reviewing the charges. Lesson learned for me. But what a scam - $32 for bubble wrap. I'll do all my own boxing and packing from now on. And a good reminder to use USPS as much as I can. They need more support than UPS anyway.

Great service, convenient and great value! Scheduled online and notary showed up at the door as…read morepromised :)

Nice, fast, and well priced! I requested a notary and only a few hours later Maya came.read more

My recent, very short visit to FedEx was highly disappointing, primarily due to the extremely poor…read morecustomer service provided by an employee named Katie. Katie's attitude was highly unprofessional. While she seemed friendly and engaged when greeting others she knew, her interaction with me was a stark contrast--she didn't appear friendly at all. If you have no choice - this place will satisfy your needs - just keep your head down and don't ask questions.

Easy place to drop Amazon returns. Service is always helpful. Sometimes there is a line but it…read moreusually moves quickly.

I went to notarized a document I need. I had a little bit of time and the service was great and…read morefast. No line. The staff were very helpful and nice.

This was an interesting experience to say the very least. This is a very small UPS store in a…read morelittle plaza. When I initially walked in, there was literally one lady ahead of me. Next thing I knew a couple came in and this other staff member came out to help. He looks at me asks what I needed and then said that he can't do that. So I have to wait for the employee that's currently helping another individual. Unfortunately for me, the lady in front of me took a very long time. In that time, the line backed all the way out the door. I waited a good 30 minutes before I was helped. My process took probably about 5 minutes. The young lady that was helping me was friendly enough. I'm not sure what I was expecting, but this definitely wasn't it. I think because they are such a small store. They get very busy very quickly, and there really isn't any room for anyone to stand so the line backs up out the door. And unfortunately, when one customer brings in 30 packages to send back, it makes it difficult and a longer wait time for everyone else. Based on my service receivedand entire experience, I have to give this a 2.

I thought it would be important to let others know how much I rely on this store and their services…read moreto run both my personal life with an elderly mother of 93 years and my business of 20 years. Each time I come into the store, I am treated exactly how I would expect to be treated as a valued customer and they just can't do enough to help! It's really nice having a secure mailbox in these times, access 24 seven to it and people who genuinely care for our well-being when it comes to anything to do with mail shipping and receiving!!! Thank you again for all your great service. Mark

I've been here a few times and usually haven't had any issues. However, on a recent visit, I tried…read moreto do an Amazon return and the lady working at the front (whom I believe to be the owner) was rude, unhelpful and had a bad attitude for no reason (considering that I was polite and respectful to her). I went to another UPS store location in San Ramon and they provided prompt and courteous service.

We came here to apply for a new passport for our 5yo son. Yes, the first one is always in person…read moreand both parents need to show up. You can type in most of the paperwork ahead of time via Department of State's forms (complete and print). Schedule an appointment for a 30-min slot at this USPs and voila, all done. Dean was super friendly and especially helpful. Some tips: 1. You need to submit both the original birth certificate and photocopy. The US State Dept will mail the original back to you after the passport. 2. Both parents need to show drivers license, and you need to submit photocopies of both front and back. 3. Bring personal checks for the passport fee ($100). For the USPS fee ($35) they take cash, credit card, and check. 4. Lastly, and very important is that there is no onsite restroom. If your toddler really needs to go, they have super clean bathrooms in the lobby of Rock Church next door. We were extremely lucky it was open on a Saturday morning with lots of people.

Ample parking, great location but above all very courteous staff. The gentleman who served me was…read moreso respectful, was very clear in instructions to fill out my form and extremely quick to dispatch me and receive his next customer in line with cheer. Who said Government staff are rude, unhelpful and condescending :)

I am trying to figure out why this FedEx gets such poor reviews. I have never had an experience…read morethat wasn't great. Today I dropped off 2 items I had ordered from Amazon and it took less than 3 minutes to do my whole transaction. David helped me and he showed outstanding customer service!

I came in today to have some wedding film rolls packaged and shipped. Last time I was here, one of…read morethe employees didn't seal the envelope at all, which resulted in my package being lost. Today, I made sure to emphasize that this package contained important wedding film photos and needed to be handled carefully. The employee assured me, saying "I got you," but then simply placed the rolls on the metal table next to the box. Even after 25 minutes, while I was shopping for office supplies, the rolls were STILL left out in the open. When I brought it up to another employee and explained the previous incident, my concerns were ignored. It's absolutely unacceptable given how many times I've emphasized how important these items are.

I don't know why this post office has such bad reviews. I've been patronizing this location for…read moreyears and they are always so friendly and so knowledgeable. I love coming here. It's never a bad experience and I come at odd hours so it's different people that I get to work with.

I'm giving 2 Stars for the convenience of having a post office I can walk to from Trader Joe's or…read moreStarbucks. I've had a few really bad experiences at this post office that I won't go into, but they were probably the most outrageous experiences I've ever had at a post office anywhere. I'm writing this Review because of what happened yesterday, the cherry on top of my overall experience with them... I walked in at literally 4:30 on the dot and already they had everything shut and no one in sight. My box was too big to fit into the slots at thhis post office, a situation that needs to be remedied. In case you're wondering why I waited until 4:30, I was combining errands in a logical order based on location and appointment times, and the UPS Store would not take my package even though it was a Sure Post Package (a Return to Merchant.) They would accept it if I paid them $2! No way. So I would have been there at 4:15 had I known the UPS Store wouldn't accept a Return Package that was Sure Post! I rang the bell of the window hoping to just hand the prepaid, labeled package to someone since I couldn't get it into their slots, but no one responded. So after trying 3 times and 5 minutes passing, I spoke up because I could hear people working back there and I knew they could hear me. I explained that I got there at 4:30 on the dot & they had obviously closed up early, and all I wanted to do was hand them a package that wouldn't fit through their tiny slots. I don't have the luxury of wasting gas to drive back there, or at that point, driving up to Alamo even. I was at the end of my route and I only venture out 2-3 days per week, if that. No one replied, they simply started making less noise as if I wouldn't know they were back there. C'mon! Then I said ok, I'll wait for the 5 pm pick up, but I just need to know where to take it. Does a truck come to the front of the building, do I need to go out back? Nothing! Crickets. Then I heard someone was rolling a cart towards the back of the post office and I remembered there was a corridor between the post office & Ike's Sandwich Shop. So I ran even though it wasn't even 4:45, and there was a postal enployee putting packages in the back of a USPS truck, so I was able to give him my package. PLEASE PUT UP A SIGN LETTING PEOPLE KNOW WHAT TO DO IF THEY MISS THE 4:30 CLOSING in case their packages can't fit through those ridiculous, tiny slots! The pick up is at 5 o'clock, so the least you can do is provide a very large sign or two, letting people know so they don't waste a trip! Please let me know who I have to complain to in order for you to put in a reasonable sized package collection bin! It has been this way for years, and it's a HUGE inconvenience for those of us who sell items occasionally on eBay (95% of the time losing money in them.) It's also an inconvenience for those of us who need to return packages to many merchants. Items sold on eBay are often misrepresented, and lately it's so often I'm reluctant to buy anymore. I ask the Seller questions but they don't respond. Maybe I need to write a review about eBay! I have respect for USPS as an institution, but I don't understand why you can't do a better job serving the public in some of these ways I mentioned. Also, please get rid of Louis de Joy!

My favorite errand to run is always Lafayette Pack & Ship. Sue and Ian are such a pleasure to visit…read moreand they do a great job with whatever I need them to do. Ian has notarized all kinds of things for our small business. He has taken passport pictures. He has packed and shipped many, many packages to send all over the country. Sue does a beautiful job printing my company newsletter every month. The pictures are bright and clear and all the colors pop. I really like the paper also. It has such a great feel. I am always getting compliments. The printing is always so quick too! I email Sue a pdf and she always calls me within an hour or two. A few times I have been one of those difficult customers with some thorny problem and both Sue and Ian are irrepressibly cheerful and innovative with their problem solving. I feel lucky to have them in my neighborhood.

Great people and great service; I had the need for extensive notary services and secure shipping of…read moredocuments to Zimbabwe....quality assistance and service support...5 star all the way.