Seema was incredibly helpful with a difficult return I had. Friendly and knowledgeable. She made an unpleasant return process much easier for me!! read more

The UPS Store - Package Return - Shipping Centers Near Me - Danville, California

I thought it would be important to let others know how much I rely on this store and their services to run both my personal life with an elderly mother of 93 years and my business of 20 years. Each time I come into the store, I am treated exactly how I would expect to be treated as a valued customer and they just can't do enough to help! It's really nice having a secure mailbox in these times, access 24 seven to it and people who genuinely care for our well-being when it comes to anything to do with mail shipping and receiving!!! Thank you again for all your great service. Mark read more

I had a disappointing experience at this UPS Store location. An employee named Arman refused to help me with my Amazon return while standing there doing nothing. Instead, he directed me to use the self-service option. When I politely asked why he wouldn't assist, he responded by saying that I "could have said no" to him and that "people tell him no all the time." That response came across as unprofessional and dismissive. It's unfortunate because the owners of this location have always seemed very nice and professional. However, this interaction reflects poorly on the customer experience and suggests a bad hiring decision. read more

I had a great experience visiting the UPS Store in Danville to get a couple of documents notarized. Seema was clear, organized and professional and I was in and out in a few minutes. Glad to have this convenient store close to where I live. Thank you! read more

I never had an issue here with my Amazon returns, very smooth and seamless! The lines could get along but avoid lunchtime. The only issue I did have was with their fingerprinting service, which I needed for the school district in order to volunteer at my kids school. The fingerprints did not render properly so I had to come back twice, and eventually they were rejected by the vetting agency. I ended up going to Postal Annex across the street to get it done and it was accepted from there. Aside from this I did not have any other issues from this place! read more

Worst customer service ever, refused an Amazon return since it's customer boxed but it was in the box that it arrived from Amazon. Rude and condescending, do not recommend. Went to the Bollinger Canyon store and they accepted it without any issues. Will be filing a complaint with corporate. read more

Completely attentive, and welcoming. I have a box there which is so valuable to be able to have a secure place to have deliveries made

I've been here a few times and usually haven't had any issues. However, on a recent visit, I tried to do an Amazon return and the lady working at the front (whom I believe to be the owner) was rude, unhelpful and had a bad attitude for no reason (considering that I was polite and respectful to her). I went to another UPS store location in San Ramon and they provided prompt and courteous service. read more

Came in for a Certifix Livescan fingerprint scan. Armaan helped me throughout the whole proccess, took no longer than 10 minutes. Everyone was super friendly and patient, and made the whole process painless and seamless. read more

Since this business has changed ownership the customer service is terrible. I had an Amazon package to return. It didn't have the QR code. The young woman on Saturday Jan 24 couldn't even manage to allow me to send her the return label via e mail so she could print it out. This place does ZERO to accommodate customers. I would rather drive to Dublin where they are actual helpful read more

This location is my go-to. The folks that work here are very nice, helpful, and patient with my many Amazon returns. I've gotten live scan finger printing here. Service was immediate and the clearance went through very quickly. There's never much of a wait, even on weekends, and they are very welcoming. read more

This is the best UPS Store in the Bay Area! I've stopped by this location several times while in the area and have done a few Amazon / UPS drop-offs. I even had a few documents notarized here. The owner Seema and her staff here are friendly, welcoming, and efficient. Don't be discouraged if you see a long line, they are quick here. The store is clean, neat, and well-organized. If you're looking for a "PO Box", they also rent out mailboxes with a "street address" here. Their prices for shredding documents and copies are reasonable and competitive. This UPS Store is located at the corner of Crow Canyon Road and Camino Tassajara, diagonal from Blackhawk Plaza and across the street from the Safeway plaza. It shares the same parking lot as McDonalds and is on the same corner as Starbucks and Chevron. There's plenty of parking in the private lot shared with several restaurants and establishments. read more

I had a document notarized by Seema at this store. Very polite, professional efficient. Can't say enough nice things. Five stars

Safe and secure way to receive packages and mail. Also good for people who live with housemates and want more privacy. read more

I used their service to send a passport to my son, and UPS placed it in the correct location, but we still couldn't find it at first. I contacted the store and Haresh immediately stepped in to help. He traced the driver and identified exactly where the package had been left. Haresh followed up with me every day for several days, keeping me updated on the progress with the UPS hub. After verifying the details with the driver, we were finally able to locate the package. Haresh and the entire store team did an outstanding job. Without his persistence and support, I would have been lost. I strongly recommend their service! read more

My husband and I are in here almost everyday picking up mail and packages from our po box. The entire staff is amazing, helpful, and friendly. Coming in to pick up our stuff and see everyone is one of our favorite times of day. Best UPS store ever! read more

Misogynistic UPS store. I, a woman, showed up to return an item and was told by the employees that they were closed and couldn't help me because their systems were down; they closed at 3pm and I got there at 3pm. The employees were still inside the store. While sitting on my vehicle looking for another UPS store, a man shows up to the store with 2 boxes to return. One employee unlocked the door for the man and allowed him in. The employee saw me watching, and she came to my vehicle and told me that since they are helping the man and turning on the system for him they would help me read more

I never thought I'd ever write a review on yelp for ups. Typically, I only write yelp reviews for restaurants and they're typically very positive. But today was odd.. I have never countered a rude employee at this location - until today. Now, I'm not writing this just to get a response having you defend this worker. I was there and saw how she spoke to me. I walk in carrying a massive box to drop off half of my USPS items and UPS items to be scanned in. Neema gave me a snarly look and with a very rude tone in her voice said "OH ARE THOSE ALL FOR USPS?" I said no just a few and normally leave them here in this corner. She then rolled her eyes and gave me a glare. It's actually hard to describe exactly how she acted but I would never come on yelp to write a negative review if I didn't feel affected by it. I then decided it wasn't worth it to leave my items there because I did not trust her anymore. I ended up picking up them up and dropping them off at USPS. (Such a waste otherwise my time) I am appalled at the service I received. Mind you, there was 2 people working and not one offered to help carry in the box or out the box when they saw how large it was. Idk. All I know, is I'll NEVER go in the afternoon again. The morning employees are SO NICE. There's one woman who's always there in the mornings and is SO friendly. That is why I left 3 stars because of HER. I wish I knew her name because she deserves a raise. read more

Seema was so patient, I had made a mistake and had to reprint documents as a large line was gathering behind me. She was unbelievably patient and efficient and saved my day. read more

Seema, the Notary, was very professional, courteous, precise, accommodating, patient and thorough. She made sure that our notarized document will have no issue while recording. I am very pleased with the highest level that myself and my wife got during today's visit. read more

As you can see from my other reviews, I'm not a big fan of UPS shipping. However, this store is fabulous! The customer service goes above and beyond. Recently had to ship a return package to Lululemon. The store manager found the right envelope and took the package even though it was prepaid US mail not UPS. They have also provided last minute notary service and have shipped numerous prior returns. A+ read more

Been coming here for years to drop off packages. Sometimes I buy the box there etc. Today I went in meeting a box for my items into my surprise. They charge me $5.50 for tape and five dollars for packing it for me, which really was only her putting it inside the box and taking it was nothing else that was needed. So in total they overcharge me and $11. I will never come back to this establishment again, so be aware on who's there and when I asked a question of the person helping me, the gentlemen older gentleman, they're stepped into answer, and his tone was much to be desired. SMH. read more

I needed a 2 x 2 picture for an overseas requirement but needed a red background. All the places I go to would not accommodate my request. Seema in this UPS suggested if I could bring a red background with me that they would make it work. That is service. read more

This location really needs to get an award from UPS Headoffice, as well as train all the other branches staff. The staff here are super nice, courteous, and will go above and beyond to help you. If this location is open I will never go to other locations. Thankful they are my local UPS store. read more

Thank you, Kallie for awesome customer service! So grateful for your patient and efficient help!

Seema is excellent with customer service. She is always helpful and pleasant to work with.

Love this UPS store! Seema is always there to help. She is so knowledgeable and efficient. She saves me a lot of time and always has a smile too. Thank you!! read more

went here before visiting a client to see if they did notary service. When I walked in someone was on the phone and I had to wait for them to get off the phone to ask my question which was do you do notary service? Walked in with the client and they said the next notary person comes in at 4:30 What an inconvenience! now on our way to another UPS location that has an all day notary. You would expect from a UPS store to have a person scheduled all day to do notary. I'm glad that I have a client that knows that area well to think of other options on on the spot. read more

I love this UPS store, it's conveniently located and easy to get on and out of. The service is always friendly, and quick. Although I usually go there to ship items, at times I use their notary service or get copies made. It's a one stop shop, and handles all my postal and office needs. Kudos to the staff and management at this store for making it such a pleasant place to handle all mu business needs! read more

Great job with passport pic. Serena was professional, kind & courteous. Super fast in and out!

I have been to this UPS store MANY times over the years. There was a lady who worked there that was always friendly and nice, but I wonder if it is possibly under new ownership because I had a terrible experience there today. I went to mail a small lightweight padded envelope and they told me it would be $55! I laughed and said that I was in no rush to get it there, but they told me that was the price for regular shipping because the package was "irregular." It was a 6inch by 9 inch padded envelope with candy inside it?? I have since consulted other UPS employees who told me my envelope is not considered irregular. The manager also told me $55 was the only price and he was rude and condescending. I felt as if they were trying to rip me off and I just walked back out with my package. I'm going to have to find another location to visit as I don't think I'll be going back any time soon! The whole experience left me feeling like something was really off. read more

Seema is always so helpful and patient. Use this store all the time...would recommend....

We had an unexpected complication with Amazon during a return, and Seema took the time during the busy holiday season to help us. She guided us step by step on how to handle the situation, which lead to the issue being resolved by Amazon. We highly recommend this UPS store, and will definitely go back there from now on. Thank you Seema. read more

Return item shipping was processed vey effective and cost effective. Staff was courteous.

Went in for a live scan, Seema helped me out. I have to do live scans every so often for my job. Seema helped me out and it was the quickest and easiest one I've done so far! Thank you. read more

Sema went above and beyond to complete my printing order on time. She stayed late to ensure I had the documents for my conference before my vacation. read more

Great customer service is hard to come by nowadays. Jacob and Juanita really helped in a pinch.

Seema the Owner rocks ! She gives her employees Sunday off which has her working by herself at this busy location. Just witnessed a Jerk who was bullying her because she could not return the Amazon package with missing label information.... I almost stepped in - I Hate Bullies. Dude got lucky--- Seema handled this Jerk with patience and grace. A Hard working small business owner who treats everyone with respect and provides excellent service - read more

I went in yesterday to get over 200 copies made of a flyer that I need to distribute at my school. I was promptly greeted by Seema as she finished up with another customer. They were quite busy at the time, but she did so well, bouncing the current task at hand, along with the task to follow being pleasant to all of us. It seems as though she was running the show as she was also assisting her coworker whenever they had questions or needs. The process was seamless, I emailed them the flyer and she printed out a sample for me to approve before pursuing the whole project. the price was fair for the amount of copies in colors that I needed. I work locally in Danville, and I love supporting the businesses in close proximity. This hits all the markers of a place that I will continue to give my business. Thank you Seema for such amazing service! read more

Don't do business with this store. They charged me $180 for 2-day air. The package took 7 days ro arrive. When I went back to the store to complain they said it wasn't guaranteed nor their problem. They told me to complain to UPS. The manager is who I spoke to and he was a complete jerk. I've lived in Danville for 23 years and used this store often. No more and I would encourage others to boycott such a rude and deceitful business. When I shipped the item I wasn't told there was no guarantee, I wasn't told anything, just that it was $180. Now I'm told it was all in what I signed and it's my problem, not theirs. What a horrible place! read more