I have been a customer of this store for over a decade. I have always received excellent customer service except last week. The owner who is always very gracious was not present unfortunately. I was in a hurry and wanted to quickly drop a return package. There was no customer in front of me and I got the most horrible customer service from the two employees who were there. They were extremely rude to me. This is an unacceptable attitude towards a customer who will obviously not come back. read more

Great service!. Arda and Dar took great care of my packages. Walked right in. The store was clean and organized.

Just wanted to give credit where it is due! Ardu helped me out two days in a row. He understood all that was needed. Was done quickly and correct. I very much appreciated his knowledge and advice for my mail. Thank you again! Mrs. Hendrickson read more

I have never had issues with drop offs or mail. They were a Godsend because the USPS camera broke and I was scrambling to get my passport application in. I checked with two other sites whose cameras were down. They were so accommodating, even in a cramped space! read more

You have to pay for them to print a prepaid UPS label using the UPS label printer provided to them by UPS. I will make extra effort to ensure that no merchant I deal with ships anything to me via UPS. read more

I used to live nearby and went to this UPS a lot. I love their hours (open 7 days a week) and staffs are so friendly. I normally don't leave comments for services (chain), but the UPS in San Jose that's near my house now is totally different that makes me miss the San Ramon Market Place UPS read more

The person who claimed to be the store manager was absolutely unreasonable. I was trying to return three items to Shopbop (which is part of Amazon). As I've done many times before, I packed all the items into one box with a single shipping label on the outside and included the remaining labels inside the box to save packaging. However, the manager refused to accept it without offering any explanation or willingness to discuss. I tried to explain that I've shipped this exact way many times before without any issues, but he simply said, "there is no discussion and It's not happening in this store." Omg!! I successfully retuned them at a different UPs store. At other UPS locations, they simply told me they couldn't control the shipping status if I chose that way, which I fully understood and still processed it as long as I sealed the box myself. (I always brought my own tape) Here, the attitude was rude, inflexible, and dismissive. Very disappointing experience. Please follow the merchant's return process instead of making up your own rules. To respond the comment below, I did offer to let him use just one barcode on the box, which was totally fine with me since it consolidates all returns under one shipment. Also, please train your employees to communicate properly and show basic courtesy. It's not too much to expect a simple explanation instead of an "it is what it is" attitude. That's the minimum standard for customer service, right? read more

Night & day difference - THIS is how you do customer service! I brought the same return item here after the UPS Store on Bollinger in Gale Ranch gave me the 'not my problem' routine. The staff member here also said it couldn't ship as-is, but instead of shutting me down, he offered a solution - an oversized shipping bag for $4. Quick, courteous, problem solved. This is exactly the type of person you want handling your shipments: calm, helpful, and not allergic to customer service. From now on, all my UPS business goes here. Marketplace UPS: 5 stars Gale Ranch Bollinger UPS: -5 stars read more

UPS store provides extreme convenience services when it comes to Amazon package returns. I always go to the one on Regional. This one on Marketplace in San Ramon is my least favorite. 1. It refuses to accept Amazon return during holidays season. 2. It refuses to accept packages in clear plastic packaging. That's what Amazon sent! Or pay $2 for an envelope. Note to the owner: I was there between 9:05 to 9:20am April 5th, 2024. The staff in store told me that clear bag package isn't allowed by UPS policy although he knows Amazon sent as it. There's no miscommunication. He made it very clearly to me. For the holidays incident, it was back in the season of 2023. read more

My first time here at this location and a very positive experience. Friendly and efficient would be the key words to describe it. I needed passport photos. After calling around for pricing, decided this location was the one to go. Walked in asked for passport photo help and walked out 5 mins later with my photos in hand. There were several other people that came after me for photos as well, the photographer/associate was quick and got all of our orders completed within a few mins. During the pic taking, the associate even asked if I was happy with the pic first before proceeding thru rest of transaction, I thought that was extremely considerate. Nothing to complain about only to commend the efficiency of the team members. Plenty of parking in a private lot. Thank you for your assistance! read more

They have a wonderful new kiosk for when I'm doing my Amazon's. I just have to read the directions that Amazon is asking me to do either customer packed which mean I provide a box or a bag to return or no box no label and that kiosk has plastic bags that I put my product in and seal it with the label that is provided from the label maker from the QR code read more

The gentleman working here helped me close my box and add the address slip even after I realized it was FedEx. Very courteous.

Excellent customer service! Went above and beyond to help me with a problem I was having with a ATT equipment return. I highly recommend this location. I was very impressed and satisfied. read more

I live walking distance from another UPS store, but I prefer to drive the extra few minutes to come to this location because of the friendly Customer Service. The staff here is very patient, especially during busy hours and very helpful when needed (helping carry heavy boxes in) and it's very much appreciated. read more

DO NOT SHIP ANYTHING YOU DONT WANT TO LOSE HERE. I would give this location a 0/5 rating if I could. I dropped off my package, and 5 days later it was reported that the box was damaged and the contents were "missing". Obviously, one of the employees here stole the contents of the package and left the box because it never left this location after I had dropped it off. I've never had a UPS store steal my items until now. They don't even inform you that your delivery had issues, and I had to check the tracking number to find out what happened. Shady employees work here and I'll never bring my business back. Edit: It's not very professional how this business is responding to me. They sounds very condescending. As you can see, the damage was reported at the same place as where I dropped the package off. So it obviously didn't make it anywhere before it was stolen. That explains my "thinking process". Instead of worrying first about public reputation and firing back at a customer, how about reaching out to me to try to figure this out? That's what good customer service would look and sound like. I'll reach out to the business or corporate to figure this out. I'll edit this review IF this gets resolved. read more

The UPS Store - DON'T SHIP ITEMS YOU DONT WANT TO LOSE. One of their employees stole the contents of my package. - Shipping Centers Near Me - San Ramon, California

Very kind people! Only place I go to in San Ramon :) would definitely recommend visiting them!

Fast and friendly they take the time to tape your boxes closed if you didn't yourself very courteous every time I go in. Phenomenal customer service. read more

This location is not as obvious as I thought it would be - it is next to Vitality Bowl, somewhat "behind" Raleys/Trader Joes. I thought it would be in the same complex as Raleys/Trader Joes but it is NOT. Don't make the same mistake as me. Once I walked in the place, the service was quick and efficient. It's pretty small but that's what I expect of a UPS location. So if you're looking for another UPS location in San Ramon, there's one near the marketplace but location is not as apparent as I thought it would be. read more

JP was super efficient while working with me this morning. He knew how to use his time well and was able to get two of my packages going all across the country - one international - all ready within 15min. My previous experiences in this store have all also been great! I'll be requesting their expertise here for all my shipping needs. read more

Staff was very professional, courteous and even too the initiative to change the music when the song had a couple f*bombs. What a kind courtesy. David and the other gentleman on duty, he changed the music, are top notch professionals. David told me my options to get my items shipped across the US safely and economically. I will stop here again for my shipping needs when I'm in the area. read more

The UPS Store - Voilà! One securely packed box containing my items. - Shipping Centers Near Me - San Ramon, California

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Called on Saturday to be sure they were open Sunday (Mothers Day). They said they were, made a trip there to find sign in window... closed for Mothers Day. =^( read more

I've used this location for many services beyond shipping, like passport photos and printing, and it has always been a great experience. The customer service is top notch! read more

Friendly staff and franchise ownership at this location. I am always content with service provided here

I just tried to drop off an Amazon order for return per Amazon website all you do is show up with item in the bag it was shipped to you and UPS does the rest, FOR FREE. unfortunately even after showing this kid the website and word for word what it says he STILL ARGUED WITH ME ABOUT CHARGING ME FOR A BAG/BOX TO SHIP IT BACK!! Train your employees better and get some that can read because this kid is lacking big tome!!!time!!!! FYI Amazon provides the return labels and I provided that as well even when the site said you don't need to provide that!! Never again UPS. read more

The UPS Store - Shipping Centers Near Me - San Ramon, California

I never wrote reviews. This is my first time for a negative review. My wife and I did our best today to pick up packages from this store and the staff who claimed himself as the manager refused to release the package per his "protocol". We called UPS customer support and clarified with the agency that we have sufficient document to pick up the package and we brought the phone into store while the support was still on and hoped customer support could get the store staff on the same page. Unfortunately they could not agree with each other about the so called "protocol". I hope UPS as a company has the same rule but it doesn't seem so. We felt so frustrated and complained, but then we were treated so disrespectfully by the staff yelling at us to "leave and get out" pointing us to the door after he thought he could not resolve this with me. This is so horrible. I doubt even if this staff is actually the manager. When I say manager I mean the business owner. I hope the owner could respond to me on this matter in that case through a phone call and I can update the review afterwards. But if he is actually the owner then I don't expect anything respectful from his potential responses knowing how my wife and I were treated today. read more

All the staff from youngest to oldest are amazing here. They are very professional and great at customer service. I've tried to recruit some of this staff because they do very well at this location. The young people that work here are a great example for the Bay Area and what we offer in personality. I am very proud of these young people for working hard and putting effort into their job. They clearly take their jobs seriously. This is very appreciated. Great diversity in the hiring that they have here. I see all races here, which is how it should be. Love it. I bring send here for work all the time. Great store manager. Very smart in his hiring. read more

The service here is amazing, the employees are so friendly and efficient and they're so good about notary services as well. They also make amazon drop off returns super easy. I come here over other stores because I'm consistently impressed with their service! read more

I love this UPS store. The staff are very knowledgeable and helpful. This is our go-to for all shipping needs and have also used them recently for notary services, which I didn't even realize was offered. I appreciate their efficiency and professionalism. read more

They were very helpful, friendly, and patient while we got our toddler and infant passport photos done here.

I wish I could explain how difficult it can be to do a Live Scan as I have to do many for workplaces. I have now found one where I feel it will get done right and no issues after. Same with notary service. Astika does a great job. Glad to have a shop I can just go and get it taken care of professionally read more

The UPS Store - Store front - Shipping Centers Near Me - San Ramon, California

This review is for AJ at this UPS location. I came in on Christmas Eve for a passport photo and was super impressed by AJ's patience, professionalism, and great customer service. Getting passport photos taken can be stressful, given that it's a photo that will follow you around for a decade. However AJ made the process extremely easy and stress-free. I think we tried 5 or 6 retakes, and he was kind and understanding during each one, letting me try again until I got a take I was happy with. Definitely will be back here when in the area for any UPS-adjacent needs. read more

I love this Store and everyone who works there. They are always so friendly, knowledgeable and helpful. I live close to another UPS store that I could walk to, but I always drive to this one because of their great Customer Care and Service. I highly recommend them for all your needs and have always felt welcomed with a smile and a Willingness to Help Me with Any and Every Need I have. I would give them 10 Stars, if I could! Great Service read more

I always get great service here! Great employees that know their job! Very convenient location. read more

These guys are so professional in every way it's always pleasant they take their time to explain every situation. I highly recommend this store. They should be getting too pay especially dealing with the customers who feel entitled and try to belittle them. They brush it off and there ready for the next client smiling. Again thanks guys. read more

I do not feel safe at this store. I have been in a few times when a customer walked in without a mask, when they asked them to put it on the customer refused and they continued business as usual...uh...so what's the point of asking!? Common courtesy to the general public is to offer alternative services (assist them at their car or by the phone), or ask them to leave. Well it bit them in the butt because sure enough a week or so later One of the employees wouldn't let me in because their boss had been diagnosed with covid. Not that that seemed to stop anyone because the store was open within a couple days. I'll be heading further up Bollinger or crow canyon thank you very much. read more

Excellent customer service. Friendly and helpful. Efficient and offer many services. Clean, organized, welcoming store. Has a notary on staff most days. (Every store is different on their notary hours). read more

Walked into this UPS store today to return three Comcast T.V. controller boxes. The gentlemen at the counter wanted to place all three in the same box. I asked if he could document that there was three controller boxes. He said he could not. I then asked if he could do three separate returns so I had a record that I was returning THREE controller boxes. He said no, we can't do that either. I said fine, send one back, and I will go to another UPS store and return the other two boxes, AND write a review for POOR CUSTOMER service. At this point the manager, an Indian woman, steps in and says "YOU NEED A MASK." I advised her I had a medical reason for not wearing it. She says then you need to bring in the medical reason! I advised her that I did not need to show proof of my medial reason. She then accused me of being difficult to deal with. I advised her my request was not unreasonable. At this point I took all three controller boxes out of the store. The very next UPS store I went to polity scanned the SERIAL numbers on ALL three controllers and gave me a receipt with the serial numbers of each controller box. The first store, with the poor customer service, only scanned the serial number for ONE controller. -Lame! The customer service at this store is not up to UPS standards. I will never go back to this store! The customer service at the second store was outstanding! read more

People are very helpful and very professional. Use fir returning online orders from Amazon and the like. read more

The UPS Store - Shipping Centers Near Me - San Ramon, California

I had a few different returns on separate emails and I rarely return so I found myself fumbling at the counter, luckily there wasn't a line. I was greeted immediately by Niche, nicest guy ever!! Niche was patient, efficient, friendly and a fellow Chihuahua Lover!! read more

I can't imagine anyone giving this UPS store a bad rating. Yes it is small and yes it is dark but the people that work there are so kind and helpful. I really appreciate the careful service that they give so if there is a line, I know it is for a good reason. During covid-19, I have felt pretty safe there. I encourage you to go to this store because they have two parking spots directly in front of the store that are dedicated to UPS customers. read more