I approached Victor with a request for shipment of sentimental artwork. They went above and beyond in making sure they took care of our priceless artwork and everything was received packaged well and came as expected. I will visit them again. Thank you! read more

Perfect service in processing my passport renewal. Victoria carefully inspected all of my documents for accuracy

I had to get several documents notarized before sending it off for apostille. Victor was extremely helpful and knowledgeable about the whole process. He definitely saved me some time of going back and forth getting the document packets exactly right for apostille. I wouldn't have got it right the first time since the Secretary of State online instructions were vague. Victor knew exactly what was needed to get the documents accepted on the first submission. read more

I love this place! Owners, Victor and Sonia are super helpful! They got my passport updated quickly and efficiently! They both are very friendly and welcoming! This is always my "go to" place; efficient and reliable service! I actually come from a different city to come here! read more

This Mail Center is amazing and super convenient! The best one stop shop for all your mailing/stationary/notary needs. The team is super helpful and friendly, and a breath of fresh air from dealing with big box companies. Shipping costs are super affordable and service is great. Also, family owned! read more

I asked the guy for a sheet of stamps (forever stamps) and out of curiosity, I asked how much does 1 stamp cost now and days. He said $0.65. The sheet he gave me had 20 stamps. If he said $0.65 a stamp and there's 20 of them, that's $13 but he charged me $15. I paid it because I didn't have time to go the post office as this place was close. I essentially paid for convenience. As of Jan 2022, stamps are actually $0.58 so a sheet (20 stamps) is $11.60, which is what you would pay at the post office. I won't be buying stamps here again and advise others not to do so either, or question why 20 stamps are sold for $15. read more

I recently made a purchase in the store and left an envelope with a $32,000 check on the counter. I was running to catch a plane when I realized the check was missing. I had no idea where it was and was planning to call the bank to cancel the check when I landed. As soon as my phone came back on I received a message from the owner that the check was left in the store. He looked up my name and number in his records since I ship all my gifts from his store each year. I am so appreciative of his service and honesty. This wouldn't have happened at other stores. read more

My boyfriend needed a passport renewal expedited, and the kind gentleman at the front helped us through the mailing/payment process, and let us know if we were missing anything. He took new passport photos as well! The whole process was smooth, and we were very grateful for the kind help, and would definitely return again. read more

Love this place & love supporting ! Victor is absolutely awesome and sooo helpful ! Was able to order a new passport and he took over everything to make sure everything was filled out correctly. He really took the time to help me and make sure I was good to go. He also let me know I could drop off any packages or mail that I had and ever since then I have been coming in especially for the customer service. Do your self a favor and support this store as much as you can ! read more

Very helpful and personable! Good service for shipping and also notary service. Including USPS, UPS, and FedEx.

This place was the best! I went in a little panicked due to a passport issue. The gentleman who helped me was able to problem solve with me and come up with a great plan to deal with my issue. He went above and beyond just taking my picture and mailing it. Highly highly recommend this store. True customer service which you don't always see these days! read more

Victor was very friendly and helpful with shipping my return back to Australia as they handle DHL packages. Very personalized experience and I will be back again. read more

The owner was wonderful, very helpful an accommodating. Totally understood my needs. Would use thus business again. Totally recommend

Most awesome mail Center in all of Livermore you can't go wrong going here the guy that runs it is helpful in every way possible. I can't say enough about the place very fair very honest and very pleasant to work with. read more

Super reliable service with a helpful staff. They actually called me to follow up on their service to make sure it went okay. Really? This never happens. Thank you to them. read more

Owner/Manager is always happy and helpful. I got locked out of my car today and he let me use my phone and went in his store while Uber came. Now that is service! Thank you thank you! read more

I cannot say enough good things about this place! Multiple times they have helped me in a bind. They have spent time to go over cheapest shipping options and TWICE they've discounted my shipping cost as im a regular customer. I was in just yesterday again, shipping a large order, and Victor waived all markup fees, basically shipped this for cost bc it was so expensive. I dont expect this everytime, but the kind heart and soul of this family owned business is so evident through each customer they help. Will never go anywhere else. Absoutley love giving them my business. read more

I needed to get a document notarized, I called ahead and the lady over the phone was very nice. Once I got there Victor helped me very promptly. I'm a young guy and I don't mail things often, I had plenty of questions and not only did Victor have answers but he maintained such a kind demeanor. On his own volition, he weighed an envelope I was about to mail out as he was curious if my stampage was sufficient - it was not. If victor hadn't cared to do this, my time-sensitive mail would've been returned to my house.. this is an example of an excellent service. I now know where I will go next time I need to mail anything or get something notarized again. Thank you! read more

Always friendly and helpful. Victor the owner is very accommodating. I ship and receive expensive and fragile guitars through him and have never had an issue. read more

Have been going here for years to ship UPS and FedEx packages. Recently shipped a large, canvas-wrapped piece of display material and was not sure if it would arrive undamaged. Owner took time to complete and attach a large FedEx tag - a type I had never seen before - and secured the wrapping. Really glad he could get this shipped. Thanks! read more

Super friendly and convenient. Always a pleasure to work with when I have things I need to send out.

Went looking all over town to find someone to take a passport photo of my toddler, most places wouldn't do it. The man who was on shift was very patient with my baby, eventually we got the photo! Thank you read more

Love this mail center! Just went for passport photos and found out they have full service to submit my renewal application! Sonia and her staff were so helpful, and my photo came out fabulous too!! Will be going here for all my mail services!! read more

Wow, how does this business have so many good reviews? I'm giving two stars only because of the convenience of the mail bin by the door. I've used it many times but have had to get assistance for UPS packages twice and both times were negative experiences. The first time I came in I had a labeled UPS package I just wanted to drop off. The woman behind the counter seemed annoyed when she helped me. The next few times I took my UPS stuff to the place by Nob Hill because they are always helpful and friendly. Today I had a UPS package to drop off and decided to try this place again because it was closer. I walked in and the woman behind the counter (different than the other woman I previously irritated) just stared at her computer complaining about her password. I waited for over a minute and she didn't say anything to me or even acknowledge I was there. I had other things to do, so I just turned away and walked out with my package. I get it, you have bad days. I worked customer service for years. But you can't be annoyed with people for coming in. That's the only reason you're in business. read more

I used AIM to renew my passport. They make the process so easy. Victor took my passport photo and then took my completed forms, attached the photo and prepared for mailing. Very helpful. I appreciated that Victor reviewed my paperwork to make certain everything was complete and correct. Highly recommend this location for passports. read more

The stuff at the mail center are very friendly and helpful. I recently had a few damaged packages due to transportation. They helped me contact the UPS and got me refund for those damages. Definitely wonderful people! read more

Dropped off a US Postal Office flat rate small box to ship. I was charged $16.25. The rate at the post office is about $9.00. I realize it is convenient to go the neighborhood mail center versus the post office but an 80% mark-up is a bit much. I have used this store for many years. I doubt we will be back given this level of mark-up when all you are doing is dropping off a package that is all ready to go for US Postal Office pick-up. read more

Use them all the time and I've never had a problem. FEDEX, UPS, faxing, mailboxes...all the usual stuff. They take great care in packing items. I recently sent back my son's xbox to the hardware wizards at Microsoft (note the sarcasm) for it's weekly repair and was pleased with the job they did as well as the price. read more

NEGATIVE STARS! Douche bag attempted to charge me $5.00 to tape a package! When I refused he then suggested $3.00. I refused to pay anything! Who knows how many people he has ripped off making up fees as he chooses. DO NOT TRUST THIS PLACE! read more

Had to renew my passport and didn't want to deal with the post office. They did everything all in one place and made sure my paperwork was in order and shipped it off! Make sure you bring a check with you and print your paperwork and they will take care of the rest! read more

Quick stop shop for your mail related items. We need a quick notary. I called at closing the the man said he'd wait for us, which was awesome! read more

Victor is great! Our business has rented a private mailbox for the last 3+ years. We have always received outstanding personalized service. If we skipped a couple of days of checking our mailbox, Victor reached out to us with reminders if we had mail in our box. He was always friendly and knew who we were when we came into the store. The store has an organized system of dropping off outgoing mail and/or shipments and incoming shipments too large to fit into our box or creating an overflow. The store is clean and has a lot of supplies available for purchase. We never had to wait very long for counter service. Even if there was only 1 person working, they were great at multi-tasking whenever possible. Now that we have moved out of the area, Victor has been wonderful in accumulating and shipping our residual mail to us at our new address. read more

They just charged me $6.25 for a $3.75 stamp. That's $2.50 for a stamp. A stamp. Yes, just a stamp. Franchise fee she said. Now I know.

Victor and Sonia are always super helpful, I have shipped many care packages to college with them. Today, they really helped me with eBay items I shipped recently. I came in with an assortment of challenges and they patiently helped me sort it all out for the most reasonable prices. I later called them to get more information on the size boxes they carry and they ran through most sizes to help me avoid future shipping challenges. They whole family is always happy to help customers. read more

I had to ship a large picture to Portland, OR. I had no idea how to properly pack it. Victor totally took care of it. He was very helpful and personable. He texted me pictures of the package and the shipping label afterward. It was an excellent experience. read more

Will be coming here again! The owners took their time in helping me find the easiest and cheapest way to ship my items. I am in the process of moving states and can certainly use all the help I can get in finding ways to save money. Thank you! read more

Good place. Victor the owner is very helpful. Much easier than going to the Post Office.

This place is a rip off!!!! A book of stamps is $10 yet they charge $14.50. That's basically a 50% mark up from EVERYONE ELSE! Wish I would have walked over to Lucky's instead of buying 5 books of stamps from here! I ended up paying an extra $25. That's absolutely ridiculous and the owner is extremely rude and disrespectful towards customers. When I questioned the price he yelled and belittled me for not reading the sign posted about the cost. I will no longer be giving them my business for anything and I advise you to as well unless you enjoy throwing money out the window. Go somewhere else that has decent prices and friendly customer service! read more

Fast, friendly and professional service! Great place to go for all your shipping needs! Highly recommend!

I love this place! I recently had some very important forms that needed faxing to New York. Due to weather conditions there, the fax kept failing to go through.Victor committed to continue attempting to fax until the forms were successfully transmitted. He kept me informed of the situation and after several atttempts across two days, the forms went through!!! Such commitment to high quality work!! Thank you, Victor, and everyone at AIM Mail Center. read more