EXCELLENT Customer Service! They did my passport photo. They're very customer focused. She took several pictures and we picked out the best one. And for $5.00 more you can have a digital photo emailed to you. I would rate this place a TEN!! They were very patient and showed me that they valued me as a customer! I'll be coming back to mail my passport papers read more

Wow! Anthony is AMAZING. What a great help he was in tracking down a missing mailpiece. He checked in with me as we sought to resolve the issue and remained on top of it until it was sorted. I haven't had great experiences with the main P.O. downtown, so I had pretty low expectations, but they had me covered. read more

I cannot say enough good things about this place! I went to three different places because I needed a rush job with slightly complicated printing. Fail after fail until I called this Postal Annex and they gave 5 star service! They were so patient and customer oriented as we worked together to make the print job perfect. Prices were reasonable if not the lowest from the three other places in town. We need to support small businesses like theirs because they understand the true value of going the extra mile for their customers! read more

What a great store,friendly staff,fast service all your shipping needs and services really impressed will definitely return!!!

Tried to mail out an international package but the woman watching the store seems disinterested as soon as I walk in, did not even say hello and unwelcoming face. I said I will mail a package internationally, and she immediately said: "Are you sure you want to start the process? It's a lot of work and expensive because you have to pay tariff. I said I was willing to pay whatever amount, however she said it is not worth it and her attitude turned me off so I just left. Will just mail directly to USPS or FedEx or UPS. The store was empty and no other customers are present. read more

I have been going to this Postal Annex for years, always very nice and professional.They are the best!!

Total rip off. My husband mailed a medium priority mail package- which should have cost $21.05 according to the usps website. He was charged $38! I called, the lady was very rude and told me they can charge whatever markup they want, and if I don't like it to use the post office! Great idea. We never had issues in the past few years. They just lost our business. Rip off! Don't go here! read more

I usually just send letters or packages here, so it didn't occur to me Postal Annex provides other handy services as well! My husband and I came in on a Saturday, no appointment, and Kama helped us with our passport renewal. She took the photos, cut them to size, made sure we had a check for the fees, and packaged them off for mailing. She was efficient and very knowledgeable about what form needs to be completed, what to send, and where to send it. She even has the zip code memorized for the address! We felt confident we'd done everything correctly and it was great having an experienced person confirm we weren't missing anything. The whole process took less than 15 minutes. Cost for passport photos was $14.95 per person. Another great thing about Postal Annex-- they will gladly take your used shipping boxes (from Amazon etc) and packaging materials (air pillows, etc) for re-use with other customers. How awesome is that?! Saves you the hassle of breaking them down and disposing of them yourself, saves money for someone else (I'm assuming they don't charge people when re-using materials), helps the environment-- win win win! read more

Awesome service by the employee who: 1. Answered phone quickly, kindly,and intelligently. 2. Helped me on the self service machine when I had a question. 3. Was professional and personable in every respect. 4. Welcomed me when I came in the store and thanked me as I left the store. 5. Also held the door open for me as I left. The employees name I didn't catch. It is a male, about 6ft tall, short hair, low voice. I was in the store at 5: 55pm on 3/14/2024. read more

The service provided by this store is great. They care that your package arrives on time and safely regardless of what you wish to ship. I recently had to ship some fragile keepsakes to NC and was provided all the shipping options & costs. In the end I asked for their best recommendation which I received and the shipment got to NC with no damage. The store is very neat and stocked. The hours to me are extremely reasonable. I will always use the Postal Annex for any shipping now. Vimal the owner is professional, friendly and eager to please his clients. A go to place for shipping. The shop follows COVID 19 safeguards which is great. read more

My new go to for any shipping services. Went in today and needed some help renewing my passport. The gentleman that helped me was so kind, so patient and so helpful. Top notch service, I will definitely be back and recommend them to anyone! read more

Highly recommended. Best notary service I have ever had. Vimal helped me with a number of foreign legal documents needed for court filings and estate/trust processing. After some other notaries were reluctant to handle legal documents from outside the USA, I took them to PostalAnnex in Livermore where Vimal processed them with such precision and care that the law firm commented that his work was perfect. read more

Every time I come in here they are always helpful and informative, great customer service!

I must say I am somewhat surprised by all the positive reviews. Vimal was thorough and I do understand that there is a need to up charge so that they can pay their bills as a business. However, they were charging me for 40 pounds of freight when in reality it was actually 20. They said the shipping alone was $130 but it was $80 at FexEx. I was buying insurance and was told that without the manufacturer packaging FedEx would not honor the insurance I purchased even though the item that was 90% of the cost (MacBook Air) was in the original packaging. I truly felt like they were using fear tactics and essentially hustling me into making a quick decision. They kept pushing the blame to FedEx (not a great look) And when I finally mentioned to him it sounds like I'm at a disadvantage using you over just driving to FedEx they disagreed. The interaction made me so uneasy that I decided to go directly to FedEx. I was charged somewhere in the realm of $175 including packaging, shipping, and the insurance they said FedEx would not honor. I just walked out of FedEx with a higher level of insurance, a smaller box, and confirmation that the policy mentioned regarding original packaging is thrown out the window when FedEx is compensated for packaging. I was also told that I would be paying $40-$50 at FedEx for packaging. I was only charged $13. I walked out a FedEx having received a much better customer service and spending $103 compared to $175. I won't be giving them my business at any point and I'm sorry I even walked in there to begin with. read more

This is the best postal service store I've ever encountered- and that's down to Vimal who offers exceptional customer service. During Covid he's been scrupulously careful and the service has been outstanding. He's been diligent to notify all his customers about his hours- and possible changes. He has always- even before Covid- been extremely prompt to let a customer know they had a package waiting. If you need any postal services- THIS is the place to go. We have a post office box here and we have used other services as well- highly recommend everything. read more

Fantastic establishment. The employees are knowledgeable and are super helpful as well as friendly. I've come here several times to get live scans, notary signatures, and returns. The employees seem eager to help out and can handle random rush hours well. You will not feel ignored when you come here during heavy traffic. A trustworthy place to handle whatever related needs you have. The live scans can take a bit to finish but it looks like they have members with over ten years of experience doing them pursuant to the hanged license/certificate. read more

Outstanding customer service! They always remember who I am, mention me by name, are extremely helpful and their personal touch makes me feel like I have my very own shipping and receiving office close to home! I've used them for my own PO Box, notary, FedEx, UPS, DHL and all postal services! read more

At my old spot in Modesto, I had a great mail place in the shopping center across the street. This time around they're right next door to my complex. Had to ship something out and was greeted warmly by Vimal who was working that day. He welcomed me back to Livermore and asked me some questions to get to know me a little better then we got to the business of shipping out a return I got for Christmas. Instead of having me purchase a new padded envelope, he found one that the owner brought in that I could use (recycle, reuse, renew!). This saved me some money and he was even conscientious to provide to me the shipping options that were the most cost effective! I can't say I've gotten service as on-point as the service Vimal provided to me that day in a long time. He's the type of person that will keep me coming back for many years to come! read more

They were very helpful with my passport renewal. They took my passport photos without hassle and mailed my completed renewal application (with passport photo) without any issues. read more

Outstanding postal service ever! Thank you PostalAnnex+! I either walk over or ride my bike. Happy that I live very close by. read more

Best service by Vimal. I had to mail a very high ticket item, and I was extremely nervous to go to FedEx. He reassured me that it is safe in his hands and the process was quick and effcient. He is very knowledgeable at his job! I'm so glad this postal annex is by my house! read more

Best mail/shipping/mailbox service in Livermore! I have been a patron since 2010. Vimal is so professional and knows ALL of his customers by name. He recently assisted me with a large project for work, shipping out 42 parcels for me. He and his team gladly took it on without a thought. Won't use anyone else. Thanks Vimal read more

Whenever I walk into this store, Vimal is always there and so kind and welcoming. Very helpful too!

I used their notary services. The owner, Vimal, is an experienced notary, patient and very polite. I highly recommend this place for your notarizations and shipping needs. read more

I can see why they get great reviews, they are awesome. Getting my passport photos and they gave so much helpful advice. Great customer service, helpful and informative. Excellence in business, customer service. I wish every business was run like this, what a great world that would be! 5 stars! read more

Love coming here for our mailing needs, Vimal is always so helpful, pleasant, and provides excellent customer service.

Vimal is amazing! His customer service and attention to detail is how everyone who works with customers/clients should emulate. He greets you as soon as you walk in through the store, kindly reminds you that he hasn't forgotten about you while you're waiting in line, and he always makes it a point to remember who you are for the next time you come in. The services provided here typical for a post office; P.O. Boxes, UPS, FEDEx shippings, Passport photos, live scan fingerprint, copying and scanning, as well as notary service. read more

I went there for a Notary and was pleasantly surprised at the services offered by Postal Annex. And what was better was they weren't that busy. read more

I had a great experience recently. I had to renew a passport and visited this Postal Annex. Vimal was extremely knowledgeable conscientious, and provided great customer service in taking care of me. I would definitely recommend his store for any shipping, notary and of course passport needs. read more

Thanks so much, Vimal! I went in to renew my passport and get some photos to mail in with my renewal. He was extremely helpful with that process and luckily the mail woman was dropping items off so we were able to get my package into her hands quickly. He also assisted me with mailing out another package and even offered to get me a cheaper box than the one I had grabbed off the shelf. I appreciate your help and I will definitely be back for another passport renewal when I get around to changing my name to my married one :) read more

They can handle any mail related needs as well as notary services. Very efficient, friendly service, good pricing.

I like coming to this location. The people are helpful and are pretty fast with helping their customers. I used them for shipping, making xerox copies and duplicating some keys. Support them, they're great! read more

The staff is really friendly as soon as you walk in and they offered to help me carry my boxes in. It was also a very quick transaction for me to ship out 3 items and one was very large. I asked for receipt and they have me one right away. Definitely would go here again to ship items. read more

Not cheap, but very nice people running the store. Good local place to mail IPS or post office stuff , friendly courteous service.

I have used this Postal Annex on a few occasions now. Each and every time I found them to be friendly, knowledgeable, and professional. They are the definition of what customer service should be. read more

I needed to ship my personal items to my new location. I had already boxed them and I thought I was ready to go. I brought them in to the Postal Annex on Portola and there Vimal helped me re-package them to utilize every inch of the box and saved me money. I came in the next day with more to ship and he helped carry the large box into the store for me. Great customer service! read more

I was a first time customer who needed to be fingerprinted and was warmly greeted when I walked in and the employee, Vimal, finished his phone call let me know he would be right with me and apologized for the delay, multiple times. While I was there a customer walked in to buy stamps, he greeted her by name and offered her multiple stamp design options. Vimal really cares about his customers and goes the extra mile. I would come here again for shipping, passport, fingerprinting, etc needs. read more

PostalAnnex is SUCH a great business. I have a book blog so I am ALWAYS receiving advance reader copies of books to review. Some of those authors can be le cray-cray so having a P.O. box is a must! The boxes here are a great deal, and Vimal (I think he's the owner) calls personally to let you know when a package has come. It's really helpful, because then you don't have to keep checking back and can incorporate the trip to PostalAnnex in your list of errands for the day. Postal is very efficient, cost-effective, clean, and just over all one of the best package delivery places around. Highly recommend this to people who do a lot of shipping and handling, or who need P.O. boxes! read more

This place is great! After waiting in line for 15 minutes in the awful Post Office up the road to get a passport photo taken, it's finally my turn and I am told they don't start taking passport pictures for 20 more minutes. Really? So weird. I looked for a better place to get my passport picture taken and send in my passport renewal forms, because I couldn't stand to be in that dungeon of a Post Office for another minute. Thanks to Yelp I found this PostalAnnex+ just a few blocks up the road! Such a better experience! No line, got my passport photo taken right away, and everything mailed in. Got everything done in less than 5 minutes. Wonderful customer service. Parking is very convenient. Highly recommend! read more

I drive sometimes a few extra miles to give my business to these place. Why? Because the owner is such a nice guy and he always give you all the attention you deserve. It's always nice to support local business. read more