Great experience with Mo. I used print and go but needed a photograph printed on a high quality…read morepaper. He spent 15 minutes finding different options and printed it out for the price of $5.

What an awful experience. I should have went to the one I usually go to, and the one I went to…read moreafterward was just a night-and-day difference. This will be my first and last visit to the Pleasanton location. When I went in, said hi, and asked who I believed to be the manager if the workstations have Microsoft Word, she didn't even greet me and just said, "I don't know. You can just go to the workstation and see". How do you not know if Microsoft Word is on there? You work here and should know... I went to the workstation section and saw that one workstation was empty. But then I glanced at some folders that I could use to put my documents in. I decided to take a minute or so to take a look. But you know what? I shouldn't have done that and someone else took my spot, as there was another customer who was already using the workstation. I waited for either of them to finish, and even the alarm sounded for the other customer to finish their session and get off. No employee came to tell them to let me use the station. I went to that same manager and I asked her if that alarm was to let people know that the session was over. She said yes. I then asked her if you could tell the customer to let me use the workstation, and she didn't even want to make the customer accountable and stop using the workstation to give me a little bit of time to get my work done, so she said, "Unfortunately, you would have to wait until the customer to finish what they were doing for you to be next". After that, I waited a couple more minutes for that customer I initially waited on to finish, but that one still wasn't done. I left and will never come back. However, my visit at my usual FedEx Office location was a WHOLE lot better! Workstations were clear the whole time, and I got my document printed very quickly! Just don't go to the one in Pleasanton unless you want to wait 30+ minutes to get something quick done.

We needed a notary on short notice over a weekend, and our neighborhood Postal Annex was there to…read moreprovide the service that we needed. While their hours are reduced on a Saturday closing at 2:00 p.m., I was able to get a quick confirmation of their service and opening hours with a quick phone call, and when I arrived service was immediate and friendly. I even got to take advantage of their Yelp notary service coupon which made it a great deal with pleasant customer experience. I highly recommend this Postal Annex for notary service.

I was really disappointed. I'm new to the area. Never been to a Postal Annex before. I just wanted…read moreto make a copy. No problems getting the copy done. Things went downhill paying for it. I handed her a $5 dollar bill. She said, "I can't accept this. I can't give this to my customers". It was an old five dollar bill. Whatever!!! Then I gave her the $20. Now, she's complaining I'm taking all of her change. Well, that is your problem. I tried to give you a $5 first. By the way, Who charges $1 for a black & white copy. I only needed one but that is a ripoff all by itself. She could have easily made the copy charged me a dollar, give me change for the $5 or $20 without her complaining. Now, when I do have bigger business like needing a Notary or Passport pictures or shipping a package I will think of the positive experience I had going there. Instead, I will think of the $1 I spent on an overpriced black & white copy listening to all of her complaining & me thinking the whole time I'm there, "I never want to come to this place again".

RUDE!!!! What a cold icy woman. She's rude as hell. Gave me attitude over the littlest thing. Is…read moreshe the owner? Jesus Christ, go Home lady. Will NOT be returning. She turns her nose up to You like you're beneath her. Ugh.

Most importantly, this message isn't a reflection of the very nice older man working the counter…read morethis morning, but rather the business practices he's been subjected to (my guess is by the owner who's been mentioned in several other reviews in a less than favorable light). Here's what happened, I had a return, pre-paid label for a pair of Bose headphones going directly back to Bose, even brought my own box and packing materials in the hope of easing the return process. They emailed me the return label so when I asked to print it off he directed me towards the computer by the door. To use the computer it required a credit card, which was I thought was odd, but okay whatever. Swiped my card, printed off my label (in black and white) which cost $0.50. Okay fine, paying for the paper/ink, whatever. What I didn't see is they charge $3.50 for five minutes of use of the computer even though I was on it a grand total of less than 20 seconds. $3.50 for five minutes? Let alone ANY money to use the computer in the first place? Hey ownership, how much pleasure do you derive from reading reviews like this one about you seem to enjoy nothing more than squeezing every nickel you possibly can from each transaction? Wake up, you're in the customer service business, maybe take time away from counting your nickels and learn how to provide it. Maybe, just maybe, those nickels will turn into dollars. Given my experience however, to say I'm less than confident in your ability to do so is probably the understement of the millennium.

This was my first time ever shipping out a package, so I was honestly a little nervous because I…read moredidn't know how the process worked. The experience ended up being so easy thanks to the woman who runs the store-- I believe her name is Chetna (I hope I spelled that correctly). She was incredibly kind, patient, and graceful while walking me through everything. She made the whole process simple and stress-free, and on top of that she was so personable that we ended up having a really nice conversation while I was there. It's rare to come across customer service that genuine. Because of this experience, I'll absolutely be coming back here for anything I need in the future-- whether it's mailing packages, notary services, or fingerprint scanning. Highly recommend this location!

This is my go-to spot for shipping and notary public services. Very accessible and convenient…read morelocation with very helpful and professional staff. Highly recommend!

We use this mail and notary service regularly for several years and they have been very helpful…read moreever since. Reza is always ready to assist whenever we need something expedited even with our passports. I recommend this mail service highly!

I have been renting a mailbox at Pak mail on Sunol Blvd Pleasanton for 5 years. I have Amazon…read morebusiness and thanks to the services provided by Reza at Pak Mail that I am able to run my business smooth. He arranges pickup and delivery of all my bulky Amazon shipments and even stores my return packages in a seperate bin for me. Best community support and professional services.

I had a 40" x 50" framed picture that I needed shipped. Maria and Rommel were great, They had all…read moreof the special packing materials in stock to correctly prepare the item for shipment. Included was protection of the glass. It arrived in perfect condition at the destination. I was very happy with their customer service and their competence at what they do.

Great service. Prices are good and they have a huge selection of boxes. I will ship large items…read moresold on EBay and they always have what I need. Thank you Team Box World!!!!!

This is my most favorite ups location to visit! They always…read morerun my Amazon returns so smoothly no matter the quantity! (I always return in bulk!) Recently I needed a passport photo taken for my newborn baby (5 months old) and I originally stopped by the nearby cvs thinking the photo center could take it but they actually didn't have the system to take an infants photo. I happened to check ups and the entire staff of 4 were all delighted to help me! Neeraj helped by taking the photo and the rest of the staff entertained the baby. It was truly a customer care experience and highly recommend anyone to stop by here for passport photos!!

I've had great experiences with Amazon returns. Staff is always helpful courteous and attentive. I…read morewent to send a package to San Diego and they priced it at $174 overnight, $134 two day and $37 ground- 7 days. USPS did 2 days for $13. Why would anyone send packages from this store.

Everyone at this location is so friendly and helpful. There is always a hello and a willingness to…read moreexplain your obtions and they are concious of saving their custotmers from paying for something that is not needed, true professionalism. The store is clean and well organized and they have ample shipping supplies plus extras. I will be using them as my primiary from now on. Treat the customers well and they will come. I highly recommend this UPS location for no stress no attitude personable and professional service.

Dear ALL-STAR TEAM The UPS Store, I would like to Thank ERIC…read moreand LUCAS for being so very kind and helpful on my last visit. Thank You for helping me achieve my goals and for informing me on Your Amazing Poster Printing Machine. I look forward to visiting YOU again with upcoming Projects. Thank You, ERIC and LUCAS. :) With Love Always, Stephanie

Horrible customer service by one particular employee. I…read moreshipped a very important doc here thinking UPS would be better and more secure than USPS . . . NOT! Long story short is UPS could not find the address and shipped the doc package back to this store claiming insufficient address information. I showed the clerk a Google street photo showing the address was clearly visible but she refused to help. Wanted payment for a reshipment. I told her kindly FU and went to USPS and mailed the doc package which was delivered in two days with no problems and at 1/3 the cost. Exact same address. So yes a UPS FUBAR but no help at this store. I will never do business here again.

Amazing service by Jasmin! Efficient, smart and very helpful! This is not go to shipping store for…read morefuture. Thank you,

Always super helpful and goes above and beyond what I need. A life saver. I have used for Notary…read moreservice, shipping and more!

I had a very unpleasant experience here today when I came in for fingerprinting…read more The female employee assisting me was extremely rude and impatient. While taking my fingerprints, I had some difficulty fully turning one of my fingers. Instead of calmly explaining what I needed to do or helping me, she clicked her tongue and became visibly irritated. I understand that fingerprinting may be a routine procedure for employees, but it may not be easy for every customer. There is no reason to make someone feel uncomfortable or embarrassed because they are having difficulty positioning their finger correctly. Her attitude was very unprofessional and completely unnecessary. I left feeling upset and disappointed over what should have been a simple and routine visit. I hope management addresses this kind of behavior and reminds staff that every customer deserves to be treated with patience, courtesy, and respect.