Review is for Travis: He was so so helpful and amazing customer service. I definitely will be back because of him. He helped me carry my 50 pound box from my car in the store and then helped me measure it for shipping. He was smiling the whole time and helping multiple customers. 100/10 employee! read more

Excellent friendly quick service. Went for a quick notary. I was in and out in just a few minutes.

Oh my gosh, the fact that the two employees at a UPS store made SUCH a great impression on me that I immediately came to Yelp yo write a review should make a huge statement. The guys that were working when I came in to get a form notarized were SUCH a joy. They were friendly and helpful and funny and professional, and I genuinely enjoyed being in there - who says that about a visit to the UPS store?? Plus, I was in there for a little bit while we were getting a question answered about the notarizing, and it was so lovely to see how the employees were interacting with other customers who were coming in and out. It seemed like they had regulars who they knew and were familiar with, and there was so much friendly back-and-forth, it was really refreshing! I will definitely go back to this location anytime I need these services - the guys are so great! read more

very helpful staff! i had to make a couple returns for a sketchy business, and Colin walked me through the entire process while being very friendly through every step of the way. this place is a bit of a drive, but it's worth it for the wonderful service! read more

I love this location for the customer service, fast service and a couple of 15 minute parking spots right in the front. Everyone that works here is super helpful. I usually bring in returns and sometimes more than one. They always help make sure I have picked the right option on Amazon for my return and that I have the correct items with the given QR code. I have also had documents notarized here and the process was efficient and I had everything I needed when I left. I can depend on this place for all of my shipping and notarization needs. read more

Went to this location after a bad experience at a different location that I did not want to give my business to. I'm not sure who helped me but from other reviews I'm thinking it might've been Nick but nevertheless, whoever it was was waiting for something on another customer and while he was waiting, he showed me how to use the self check out station easy explanation made sure double checked on me , big thumbs up thank you very much young man you were great. read more

This location is always so fast and I'm always in and out quickly. Travis is amazing!! He's so kind and patient. Every-time I go in he always greets with a smile and goes above and beyond. Thank you for making my time in there so easy. read more

I use this UPS mainly for returns, but if I ever need to ship anything, I'm definitely coming to this location! Everyone who works here is extremely nice and helpful! I went on 10/30/25 on my lunch hour and I was in and out in less than 5 minutes. The place is always clean and organized. Travis helped me with the Amazon drop box when I accidentally mixed up some return labels. I always see the employees answering phones, greeting customers, and helping people with their shipping needs. read more

I just want to say that every time I come here I get the best service from the young men that work here. I know it's not always easy to deal with people who are doing Amazon returns. Sometimes our codes aren't working or sometimes you can't find the right one. The staff here are always so patient, never make me feel stupid for not being totally prepared as I think I am. I drive across town instead of going to the one closer to my house over off of Bernal because the customer service at this one is so much better and friendlier. Usually it seems most employees aren't very customer oriented, but this place has excellent customer service. read more

Absolutely terrible customer service! I will never come back again! I have to say this is the worst experience I have had since I came to the US! I just want to say that if you want to express your dissatisfaction with their service and dispute the inconvenience they have caused you, DON'T DO IT!!! Otherwise the manager will ask you to leave or he will call 911. read more

They are so unprofessional about taking pictures for the US Passport, we went there to take pictures and they did it very unprofessionally and the soft version of the pictures is corrupted and not working, never coming again! read more

Nice friendly staff quick service helpful! Every time I've use their services the wait time is just a matter of under a minute They have a good location in the parking and the staff is very attentive read more

They denied me a live scan. Seemed very racist. Said the live scan "specialist" was not available. Such a joke. His attitude and energy instantly switched as soon as I mentioned needing a live scan. I'll never come back here again. Horrible experience. read more

This store made every transaction a smooth ride. Esdras was extremely helpful with my big transaction and made everything a delightful experience!! read more

This review is mostly about the situation that I was in and how the employees didn't want to help me. Right before the holidays (Xmas) I needed to mail in my COVID tests via UPS pre labeled boxes, all we had to do was deposit the test and we're good and there was a UPS right up the street from where I was. So I head out to go to UPS at 2:55pm and get to the UPS about 3:02pm, they have a sign on the door that reads closed at 3pm due to the holidays, though when i checked online it said they were open till 7pm. I lightly knocked on the door and they ignored me, one of the guys saw me and I showed my boxes were already labeled and just need to be put in the bin, after about 5 minutes they come to the door and tell me they're closed. I try to explain the situation and the importance of the tests as well as the fact their website said they were open till 7pm and they slowly closed the door and locked it and walked away... in a frantic search for a UPS drop off location near another worker comes to the door and tells me that the distribution center in Walnut Creek is open... and walks away. In the end I get home around 4:45p and my inlaws are asking what happened. It was a frustrating day and in the end everything was fine because I was able to drop it off 10 miles up the road, but it was definitly an inconvenience and shows a flaw in the system between stores and online. Overall, of course if you have to go to UPS go here because it's convenient, but call ahead to check the hours and don't think that the manager will throw you a bone, maybe one of his CSR will, but you'll have to try and convince their softer sides. read more

Came to this store and the experience was overall good. The people that work there were great but one stood above the rest. His name is Esdras's, he gave me options and was very informative, a cool character. Been to other ups stores and in my opinion I don't think ups stores are worth leaving reviews but this one was different. read more

This employee's at this UPS has good customer service & knows how to move the lines quickly on a busy day.

Clean UPS store with friendly service. I often drop off packages here and the staff are friendly and courteous. I appreciate the two reserved UPS customer parking spots in front of the store once this area gets busy. read more

I usually do not go to this branch, but I stopped there yesterday to drop off my Amazon return (and it was a big item return) since it was on the way as I was running an errand nearby. When I walked in, there wasn't a line or anyone else needing service, and there were two young staff members hanging behind the counter. I walked in lugging this big box to return and said that I was doing an Amazon return. I handed one of them the return label and before anything else was done, the staff member flat out to me that he only accepts the return if the box was taped or I have to pay them $5 to tape it because Amazon only states the UPS store just scans and drops the box. Considering there are half a dozen other UPS Stores around this one and some of them are often busier around this time, never have I ever been told this rudely that I have to tape the outer box or get charged. So I told them forget it and said that I only stopped at your location because it was on the way and I will go to my local one. So I lugged the package back to my car and went to the San Ramon UPS Store where despite they were busy with other customers, that store just said to drop the big package, give them the label to scan and they will pack up gratis. So just avoid this location and go to another. Considering other UPS Stores will go above and beyond to provide good service and convenience, these folks just don't want to and hey with other UPS Stores also competing, I will just give my experiences to them. read more

My grandmother and I had to go in for a notary. Long story short the company sent us the wrong forms. Everyone working there were so nice and helpful. They allowed me to call the company and printed the new documents I needed. Very grateful for all there help and patience! I wanted to be sure they got the acknowledgement they deserved. read more

Great store with friendly staff. Always love giving them my business when I can. I like to come in around 1-2 pm or right after lunch when it's not too busy. read more

The notary there was rude and obnoxious. Didn't seem like he cared about the job. Had an attitude and was unfriendly and not pleasant at all. I think I could also smell some weed on him. Not against it, but probably not the best idea to be doing it at work or have the smell on you that I can smell it from across the counter. Bad service. read more

99% of my business here is Amazon returns. But in this day and age, those are very important, and this store does a great job of processing them! read more

Friendly staff and excellent customer service! Took in a package that was supposed to be sent by USPS and needed to print a label. Their computer wasn't working so they offered to print the label for me. They even ensured that my package made it onto the delivery truck in time. read more

Insisted that an Amazon return box had to be taped shut, even though it also required all of the items had to be scanned as per the Amazon directions. Wanted to charge $5 for a piece of tape. Seriously? Not even the first time this place has been ridiculous. read more

Terrible customer service, they make up rules up randomly on what packages they will accept or deny. I have never had any issues with other UPS store except this one. read more

I just went here to return my ATT equipment. I inly had it for a couple of months, so I packed it all up the way I received it from ATT. upon coming into the store and telling the male I had the att return, he replied with, "we don't take the boxes." We'll that's not my problem, UPS, a box store, can dispose of them the way they do all other boxes they received and dispose of. At this point, I'm not pleasant, and I'm not taking the boxes with me. He already scanned my account bar code, so I went to leave only to be told he wasn't done processing. I said you scanned the account upc, and you can finish without me. So he closes the box and kicks me out because I won't take the boxes that they can dispose of themselves. What's wrong with your employees' attitude??? If they dont like their jobs, dont work for a customer service position. This male is rude, has no customer service skills, is too busy on his phone to help his coworker or me, irritated he had to work instead of being on his phone!!!! The bottom line is that I have a problem with a company that makes the process difficult on their behalf. This is not the first time when having to return something that they have a problem with it, last time was an Amazon return, I put it in the box it was mailed to me in and attached the provided return lable only to be told they won't take it and I have to buy one of their boxes and rebox it for the return. I am aware how they scam charge their customers, so no way in hell will I do anything with this company anymore. I ended up going to the nearest FEDEX site and was able to pleasantly return my ATT equipment IN THE BOXES THEY CAME IN!!!!! I told her the experience I just had with this pos manager at UPS, too. I told her AFTER THE RETURN WAS COMPLETE. THEY LITERALLY DIDN'T EVEN QUESTION THE BOXES, SHE JUST PROCESSED AND GAVE ME MY RECEIPT!!!!! Call/email was sent to corporate as well. read more

All of the workers at this location are absolutely awesome!! Always helpful, professional, courteous and just all around great! They go above and beyond to make your transaction easy! I will never go to any other UPS store. read more

They lost me as a customer. I paid up front for Two years 24 hour access key to my PO Box. But when they got broken into they said "you need a new key and pay $4 a month". That's not how America does business. You don't change the contract during the life of a contract and say "Pay me". I'm taking my business to Santa Rita UPS. read more

I have a box at my local UPS store for 7 years and have always received 5 star service . The owner and staff of this store came to my rescue and were willing to provide a same day service for something that can take up to 6 ays. They did not hesitate to honor my request. Once again thank you very much for your amazing service !! Definitely would recommend their services read more

I took a package for return and the Asian person at the counter wanted 5 dollars to stick a tape on my envelope

Went in last night with my daughter who needed a Live Scan for her work. She did not have the paperwork ready but the man behind the counter was extremely helpful in getting her the correct form for Alameda county and helping ensure it was properly filled out. Customer service here is outstanding. read more

Wanted to ship something out reusing a box I had... The older Indian gentleman started to give a speech about how it was unethical. And asked me, "do you know the difference between unethical and illegal?" Using a box I already have isn't even unethical. He just wanted me purchase one of his over priced boxes. also- his tape is overpriced. $6.99 for a super small roll that is $2.99 at other stores. Will not be supporting this UPS any longer. read more

The UPS Store - Shipping Centers Near Me - Pleasanton, California

Jazmine was extremely helpful and accommodating. Her service was fast and efficient. The store was clean and well organized. read more

Do not come to this location if you want your items missing!!!! JASMINE is the worst employee I've ever met in my life during any customer service exchange. They LOST my att return equipment so now att is trying to charge me. I went to the store to ask them to check their system and Jasmine claimed she was the manager and that there was nothing she could look up and everything was sent out. I asked to speak to her boss and she told me there's no one above her I can speak to. So I asked who pays her, she replied "my boss" OK so give me your bosses email! She proceeded to ask me to leave the store because she couldn't help me and gave me the email to a sales associate at her store, not her boss. I need the owner of this business to contact me immediately. read more

I made my second trip to this store on Friday. As the first time the staff was very helpful and friendly. I needed several items notarized and shipped. They were very quick and thorough with my documents and helpful. Mallory and Baktash helped me today and were very friendly. I will go back again for read more

Rude and gets over on customers!!!! I have never been to a UPS store that tried to change me money to send them a document to print plus pay for the copies and to tape a UPS label to a shipment! I've only been here twice but was treated rudely both times! No customer service skills whats so ever. I might have paid if they weren't such ***** about it. read more

Stopped by my "Go-to" UPS store last week and again I was reminded why I continue going their for all my shipping, copying and many other needs. I met Mallory who is a new employee, but was very customer service oriented and helped with forwarding emails to UPS and printing labels for shipping. Thank you Mallory!! read more

I came in to do a live scan to provide care services and always greeted by a nice young gentlemen who knew exactly how to handle my live scan for a this particular company I'm employed with. He grabbed his boss bc I asked how much it cost to have the scan done. His boss was just as nice. He told me that since they have an account with my company I wouldn't have to pay anything. I reached out to my client to make sure the same account holder was the same one employing me, and it was! I was in and out with ease and I appreciated that they went above and beyond the minimal to provide such good service! Great place to handle your business. It's clean and the pace from in to our was awesome! Thank you for your help today! read more

Ayyy glad i got this location for my mail to be sent to now. At first my experience was not the greatest with this one guy named mozztof or something lol i know im surely butchering it and ill ask him how to say it prolly next time when i see him. Bt ya it turned out to be a dope relationship. Manager here is chill too! Ya very thankful to have this team here handling my goods read more