I did live scan for a state requirement licensing. The process was quick, the equipment very clean and seemed new. The rep was polite and made the process easy. read more

Most importantly, this message isn't a reflection of the very nice older man working the counter this morning, but rather the business practices he's been subjected to (my guess is by the owner who's been mentioned in several other reviews in a less than favorable light). Here's what happened, I had a return, pre-paid label for a pair of Bose headphones going directly back to Bose, even brought my own box and packing materials in the hope of easing the return process. They emailed me the return label so when I asked to print it off he directed me towards the computer by the door. To use the computer it required a credit card, which was I thought was odd, but okay whatever. Swiped my card, printed off my label (in black and white) which cost $0.50. Okay fine, paying for the paper/ink, whatever. What I didn't see is they charge $3.50 for five minutes of use of the computer even though I was on it a grand total of less than 20 seconds. $3.50 for five minutes? Let alone ANY money to use the computer in the first place? Hey ownership, how much pleasure do you derive from reading reviews like this one about you seem to enjoy nothing more than squeezing every nickel you possibly can from each transaction? Wake up, you're in the customer service business, maybe take time away from counting your nickels and learn how to provide it. Maybe, just maybe, those nickels will turn into dollars. Given my experience however, to say I'm less than confident in your ability to do so is probably the understement of the millennium. read more

The owner who runs this place is pretty rude. She talks down to customers like they are a burden.

The live scan fingerprinting service was a smooth and simple process this past Thursday. Service was instant, with no other customers in sight, and the staff who assisted me was nice and provided helpful information, even offered to make me a duplicate receipt for reimbursement from my employer. The experience was stress free and easy, just had to bring the form and ID. read more

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Total bummer that we can't live without UPS. But there's service that was provided by the three individuals at this store today... well... sucked. I came in because I needed a live scan service for volunteering to be preformed. And, it was close by my office so I went there -- but one of the other reasons is that the live scan fee was published to be lower than most. I confirmed this by calling them. There is a recorded statement stating that the amount was $5 less than what was being charged to me. I even confirmed this on speaker. The response I got was, "we tried to change it and it didn't work." I asked if they would honor it. Response, "no this is our price. And it's been like this for a long time." Sounds to me that they have 1 a problem with their technology, 2 have a customer service problem, and 3 a false advertising problem. There's a lot of UPS stores, maybe you, certainly me -- should use a different one. Is there a way to see which ones the local owner owns? I would really like to not have to go to one this owner manages in the future read more

Great place to ship and easy return items from Amazon. Great customer service. The store is very clean. I would recommend. read more

I stopped by the UPS Store this morning to inquire about returning a couple of packages that were delivered to my apartment. The packages were not for me. They were addressed to the previous tenant. The UPS store directed me to the UPS Customer Service Center in San Ramon and said I should turn them in there and refuse delivery. This way I would not get charged for shipping. Bummer the UPS Store can't type of transaction. The associate who helped me was understanding and gave me directions to the UPS Customer Service Center in San Ramon. read more

The UPS Store - Outside view - Shipping Centers Near Me - Pleasanton, California

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Very poor customer service. I was treated like an inconvenience from the moment I walked in. Completely unacceptable and disappointing. Unwelcoming and unhelpful. read more

I'm not saying I won't drop my free returns here because it's convenient, but they were gonna charge me $2 for a strip of tape on a free return ups package. So I won't be using them for paid services anymore and I definitely won't be paying $2 for them to tape. read more

This is my local UPS store, and I have been going in for years. Thought it was time to write a review. Sean and his team go above and beyond in packing and shipping. They are friendly and help find the most cost efficient box and shipping method. I usually pay the few extra dollars for them to pack and tape items, and around the holidays I always go to UPS vs. USPS to skip the long lines and for better service. Whether big or small packages, single shipments or several, I apprecaite this team and they earn their fees. read more

Avoid this UPS store for Amazon return. Even Amazon says that you do not need to pack or box the return, this UPS store finds all kinds of excuse to sell envelopes, boxes and tape from them. Even it costs me more to drive to another UPS stores, I refused this kind of ripoff. read more

This is a horrible place. Never go here. You can goto the one at Pimlico drive or at Dublin . Service is horrible. They damaged a package and refused service once . Last place you want to go read more

Sean and his staff are friendly, helpful. It's great to have the store close by. It's very convenient and the store hours are helpful.

It's pretty odd for a shipping store to get a five star review but most shipping people are not like Sean. On a rainy evening, I stumbled into the store to submit an Amazon return one minute before closing. I failed to notice that I needed to supply my own packaging, what was I thinking? Sean had some packaging options he could sell me, but he went in the back and was able to locate some used. Recycle packaging and packaged up my return processed the receipt and completed my shipment, well staying late and after closing Great customer service and amazing personality and definitely our go to location for any of our shipping needs. read more

I have a UPS account. I go back about 53 years. I always order UPS Freight Collect to my UPS account. I've never had a problem. Until today. My vendor is sending me something. Greedy store says my UPS account must be "registered" (whatever that is). They refused my account. I call my UPS Preferred Team complaining. They said it is NOT UPS but that store. read more

Came in for live scan and was told that I needed to rent the computer to print out the form and that it would be $3. I was charged $8.35 for the less than 5 minutes it took me to login to my email and print the document. Do not come here unless you want to be taken advantage of. read more

First off I would like to say this experience needs to be shared. I do not leave reviews but this is necessary. I went in to simply do an Amazon return. I tried using self service to scan return label at Amazon return kiosk. This did not work as I did not have QR code so I was directed to use computer to print label. I then began l to use computer and had no success printing out label. After 8 min of non help and one suggestion. I logged off of computer and went to counter. I explained I had spent $8 with no success of printing label on a free return. The CSR then expressed I should have been able to and that it was obviously a user error. Then proceeded to give me an email to send the label for printing. She then printed label and was able to do all of this in less than 2min top. I would have understood if the store was busy or there was some reasoning to this that could make sense. Something that should have been free and could have easily been done in 2min was drawn out to 15min. I am beyond frustrated with the lack of customer service that was shown. read more

Poor service, Employees unfriendly. All of the other UPS stores in the area are for friendly with great Customer Service read more

Horrible PR! Today I went there to drop my Amazon package because I do not need it. I packed it on Amazon box with it thick white packing tape. I came there, I saw a guy whose name is Sean. He was helping a customer ahead of me. I do not know the story short but Sean was pissed on the customer. The customer gave him a passive aggressive response. Now it's my turn. I am patiently waiting. When I came I handed the box politely stating here is my only item. Sean, being pissed with the previous customer, he gave me an attitude blaming my clear tape for not reading on his bar code. Gladly I have patience and class, I did not stoop down on his pettiness. He was repeating what he was asking I never answered him. I said it was only a clear tape, nothing more nothing less. Now Sean's barcode read the code. No apologies from him being a mean sales associate. I quietly left the UPS. Sean, I know being a sales associate is hard but you don't deserve to treat every customer a shit response. You do not need to intimate people because of the clear packing tape used on boxes. You need to man up by working on your patience! read more

Unbelievable. This UPS location used to be a very friendly, efficient customer service oriented,. However; this morning at 8:31am The store's door was open; I walked in no one was in the store; lady steps out of the back room while music playing loud in the back. Without any greetings She asked me to step out of the store until she "fully" opens the store. Say What? The front door is open sign says open at 8:30am. It's passed 8:30am and I'm inside your store and you're asking me to step out until you' are fully open? This store never ran this way before I miss AJ and his crew. There is a UPS store less than 3 minutes away from this one do you think I'm going to return here? Whoever hired this lady please remind her this is a store and required customer service no one wants to see an unfriendly angry face disgruntled face, first thing in the morning nor throughout the day!!!!! read more

There's an old white-haired man at this UPS store who is extremely pretentious and is definitely a racist. The first time, he said I needed to tape up my Amazon return myself and tried to get me to buy a $15 roll of tape from the store. The second time, he made me process the return myself at the machine and stood beside me pointing and commenting. The third time, after I had taped up the package, he forcibly opened it again and insisted that I repeat what was inside. Can't you see it's a lamp? The fourth time, he said the stamp on my USPS letter wasn't acceptable. Overall, I feel like no matter what I do, it's wrong. This UPS store should be shut down. But this white-haired old man is extremely friendly and patient towards, especially, elderly white women. How should I put it? Other UPS stores in the Pleasanton area are all very friendly. In this store, aside from this white-haired old man, the other staff members are very friendly. read more

I was recently at the UPS store on Santa Rita in Pleasanton, Ca. I waited for three previous customers to finish their transactions for my turn. When it became my turn, one of the male employees called me over for assistance. I explained I needed a poster board created for a charitable function, all materials together, just needed to be blown up larger onto a poster board. I was then asked to step aside, wait for 6 other customers in line to be helped prior to actually assisting me as it might take a while. I had waited patiently for my turn and now was told to wait while six others were assisted first. I also had no promise that if more customers arrived that I would not have to continue to wait for those new customers to be assisted. I understand that my project could have taken some time. However, I waited my turn and there was no way of knowing if the other customers had projects that would have taken just as long. Very poor customer service with little to no respect or interest in maintaining customer satisfaction. I will absolutely never return or give UPS my business. read more

Be prepared to be insulted by the lady working in there. Perhaps because I usually return Amazon order at Whole Foods, I didn't know I have to seal the return box for "Amazon UPS" drop off" option. She asked me to read the Amazon policy poster. I did so quickly. I turned to her and explained I usually return at Whole Foods, and before I even finished my sentence, she scolded me, "No, you didn't read it (the policy). Please read it!" Before I left the store, she said at one point, "well, you learned a few things about UPS today." Overall I didn't feel respected as a customer, even though she did help me with two tasks I was there for. I will not go back to this location if she is there next time. You can educate customers but the way you do it makes a huge difference in the quality of your service. - May 23, 2023. read more

Calling out the excellent customer service I received while at this UPS location. I came in to get a LiveScan completed and unfortunately only have part of the things completed due to a communication issue. Kierra and Maria stepped up to guide me through, helping me get the correct form, and then rapidly worked to get the LiveScan completed. They could have sent me away and left me go figure out where the gap was on my own, which would have caused a massive delay. Instead, they both went above and beyond, which ensured that this was completed quickly, resulting in the clearance I needed. Highly recommend this location because of the excellence of the staff. read more

Everything is better on shiny paper! Thank you Santa Rita UPS Store! I've been coming here since I studied to be a nutritionist. I received help copying and binding copious notes! Now I'm getting support with my small local business! ALWAYS reliable. I'm ALWAYS satisfied. read more

Always helpful and quick service at this store. The best part of this place is the really cute Labradoodle. Seriously though, I am always in and out quickly at this location and I appreciate the drop off ability for Amazon returns. read more

Laptop was lost by the Store. Terrible service and not willing to own the mistake. I had to ship my work laptop to the Corporate office for upgrade so dropped off the laptop with the label provided. After 5 days I got a call from my Office stating that the box which should contain the Laptop was switched with Shoes. I went to the store and asked Sean how the package was switched, first he was not ready to accept this can happen, and was very rude. After I received shoes back from my office I went with those shoes and showed him. He was so mad as if I was the one who made this mistake. He did not cooperate, upon asking what should be the next steps he kept saying I don't know. It's been 3 weeks still my laptop is missing and he is now saying consider it's gone. Is he kidding me, this store should be closed. If we trust you, how can you make this kind of mistake and still have courage to say "consider it lost" and not cooperate but on the other hand be angry and mad as if I am the one who lost his laptop. This is not acceptable at all. Never met such a rude, negligent and careless person who also happens to be the owner of this store. People please please be careful while making returns as you never know what happens to your valuable items. read more

Such a bad service! The rudest customer service ever!!! Don't ever come here is you are Asian or Indian. They are very racist! Very unfriendly owner (Sean) and the old lady who works there. Don't ever come to this store. I just came to print for school fliers and there wasn't even people there but the owner was very unfriendly and said cannot do it today. Why is so hard to do printing? I went to Fallon USPS instead and they did it for me right away in 5 mins. Very nice person there. read more

I had a huge list of things I had to get done here and they were so helpful with everything. I was worried to hold up the line but they were so quick and responsive that I was in and out in 10 min and 5 things check off my to-do list. They were so friendly while helping me and I really wish them the best read more

Please update store hours to 6:00. I came today at 6:10 thinking the UPS store closes at 6:30.

Passport photo service was excellent. Aaron did a great job dealing with me and the kids, and was very polite. The resultant photo was about as decent as could be expected with a face like mine :-) read more

Went for notarizing a life insurance policy. They were fast, knowledgeable and great to work with!

Closing shop before business hours even if it's few mins difference is not acceptable. I drove specially to drop packages and saw show is closed. There are couple of more customers like me. read more

I had an issue with a fragile item that broke in shipping. Sean was great about making it right. Much appreciated

So Sean the manager is abrupt but knows his stuff. He runs a tight ship and he is border line polite with his (very young ) male staff right in front of customers with whom he can be abrupt too. Nonetheless, together they can the job done and well done for that matter. read more

The ladies here were really nice! I waited in line, but the wait was very short. Parking was super easy, I just pulled up right in front. I dropped off 2 modems for shipping to 2 different companies. I've never done a transaction like this for returns but Maria walked me through it and printed the proof of all items. That worked perfect for me. Happy to come back for my next batch of shipping needs:) read more

Shawn the owner can be very friendly yet sometimes have bad attitude, needs to be professional consistently. His son, nice kid, but gave wrong information, causing me to mail the form separately afterwards, when I reviewed on own else live scan would be incomplete. Frustrating. But I have returned as they he is overall good read more

There's some shadiness going on at this store and this isn't the first time! I dropped off some Amazon returns the other day, got the dropoff receipt and to date still no details on UPS delivery status online whatsoever. Amazon states this store most likely didn't provide the returns to the UPS pickup carrier and holding them!!! read more

I've been here multiple times to drop off packages but this past week was my first time buying a shipping label here. There was two other customers in line and the wait time was no more than 2 minutes. That's a breeze compared to the Black Friday lines over at the post office. The other perk is the 10% off coupon you receive when you check-in on the Yelp app. Now you can't say I didn't look out for you. It's not much but it saves you some tax money. The staff was quick and made the transaction easy. I was in and out within 5 minutes. That's the way it should be. read more

I had to ship a package to India and paid an [exorbitant] shipping fee to ensure that it arrived within a few days. It took almost 6 weeks for the package to arrive because it was held up in customs and the owner of the UPS store basically forced me to pay another ridiculous fee that customs was asking for to release the package. He kept asking me to advocate with my cousin in India and ask her to reach out to UPS there instead of admitting that he had mistakenly categorized my package as an item to be sold (customs and UPS India kept asking for my cousin's business tax ID number). She is not a business but these were apparently billed as good for sale. In the end, i paid all of the fees and it was all for nothing as the items were my personal use at a wedding in India that I was going to fly there to attend and I could not use them because they arrived so late. DO NOT GO TO THIS STORE! I challenge them to dispute anything because I have kept my records and will be posting negative reviews everywhere. I eventually disputed some of the charges with my credit card company. read more