This was my first time ever shipping out a package, so I was honestly a little nervous because I…read moredidn't know how the process worked. The experience ended up being so easy thanks to the woman who runs the store-- I believe her name is Chetna (I hope I spelled that correctly). She was incredibly kind, patient, and graceful while walking me through everything. She made the whole process simple and stress-free, and on top of that she was so personable that we ended up having a really nice conversation while I was there. It's rare to come across customer service that genuine. Because of this experience, I'll absolutely be coming back here for anything I need in the future-- whether it's mailing packages, notary services, or fingerprint scanning. Highly recommend this location!

This is my go-to spot for shipping and notary public services. Very accessible and convenient…read morelocation with very helpful and professional staff. Highly recommend!

I'm here all the time shipping out items for my business, and this spot is easily the best in the…read moreBay Area. The staff is always super quick, organized, and helpful. I also do Amazon returns here, which are very easy and fast to do. They have self-checkout, but the staff is easily as awesome. Ammara, Carlos, and Fausto are always willing to help and make the whole process smooth. Definitely my go-to shop!

Carlo and Amara were fantastic in helping me get some printing done. Not sure if they realized I…read morewas in a hurry because I tried to be quiet and patient. But they stayed on my project while politely but efficiently handling customers who came in. I thought of this as just a UPS store but was happily surprised by how efficient they were in dealing with my print project. Got out on time with a quality job done. Thank you guys. .

Great experience with Mo. I used print and go but needed a photograph printed on a high quality…read morepaper. He spent 15 minutes finding different options and printed it out for the price of $5.

What an awful experience. I should have went to the one I usually go to, and the one I went to…read moreafterward was just a night-and-day difference. This will be my first and last visit to the Pleasanton location. When I went in, said hi, and asked who I believed to be the manager if the workstations have Microsoft Word, she didn't even greet me and just said, "I don't know. You can just go to the workstation and see". I went to the workstation section and saw that one workstation was empty. But then I glanced at some folders that I could use to put my documents in. I decided to take a minute or so to take a look. But you know what? I shouldn't have done that and someone else took my spot, as there was another customer who was already using the workstation. I waited for either of them to finish, and even the alarm sounded for the other customer to finish their session and get off. No employee came to tell them to let me use the station. I went to that same manager and I asked her if that alarm was to let people know that the session was over. She said yes. I then asked her if you could tell the customer to let me use the workstation, and she didn't even want to make the customer accountable and stop using the workstation to give me a little bit of time to get my work done, so she said, "Unfortunately, you would have to wait until the customer to finish what they were doing for you to be next". After that, I waited a couple more minutes for that customer I initially waited on to finish, but that one still wasn't done. I left and will never come back. However, my visit at my usual FedEx Office location was a WHOLE lot better! Workstations were clear the whole time, and I got my document printed very quickly! Just don't go to the one in Pleasanton unless you want to wait 30+ minutes to get something quick done.

I have patronized this location countless times mostly for Amazon or temu returns. The staff here…read moreare excellent and professional and friendly. Honestly.I can't think of anything to criticize. Keep up the great work.

The employees at this UPS store are super friendly and took a great interest in my shipping of some…read moreof my collectibles and were enthusiastic about learning more. They have dolly's for you to use with high volume shipments to make it a smooth drop off

I used to live nearby and went to this UPS a lot. I love their hours (open 7 days a week) and…read morestaffs are so friendly. I normally don't leave comments for services (chain), but the UPS in San Jose that's near my house now is totally different that makes me miss the San Ramon Market Place UPS

I have been a customer of this store for over a decade. I have always received excellent customer…read moreservice except last week. The owner who is always very gracious was not present unfortunately. I was in a hurry and wanted to quickly drop a return package. There was no customer in front of me and I got the most horrible customer service from the two employees who were there. They were extremely rude to me. This is an unacceptable attitude towards a customer who will obviously not come back.

They helped me out with printing out labels for multiple returns. They were very helpful and…read moreservice was very quick and efficient.

I came here for fingerprints for the board, and this girl helped me so much! Everything was quick,…read moreeasy, and professional. Prety was very kind and made the whole process stress-free. Thank you so much, I really appreciate your help and highly recommend this place!

Dear ALL-STAR TEAM The UPS Store, I would like to Thank ERIC…read moreand LUCAS for being so very kind and helpful on my last visit. Thank You for helping me achieve my goals and for informing me on Your Amazing Poster Printing Machine. I look forward to visiting YOU again with upcoming Projects. Thank You, ERIC and LUCAS. :) With Love Always, Stephanie

Great service. Notary was $15. There was a place for notary for $5 close by but the convenience…read moreof the place suited its purpose.

Vik went above and beyond to help us navigate a few complicated challenges. We wouldn't have been…read moreable to make our deadlines without his help! Highly recommend this location.

Vix is amazing! This store does not overprice, friendly and quick. I recently went in to have my…read moreson's senior collage laminated. It turned out perfect.