Bryan was really nice & helpful! I asked for my label to be printed & he kindly showed me the email…read moreso that he can get it done.

Customer service at this store has been excellent--Prity, in particular, stands out for her…read morehelpfulness. They offer a wide range of services that might go unnoticed, including printing banners for marketing and events, posters, and even custom T-shirts. The print quality is impressive, and the turnaround time is quick. I ordered a banner and had it ready for pickup within just three days. It was also surprisingly cheap, especially for the quality

Always excellent friendly and professional service. Been helped by various staff members and always…read moreimpressed by their fast and efficient service and helpfulnes. My Go To place for their selection of services..z

PROS: Convenient for FED EX & HAPPY RETURNS…read more CONS: UPS returns require a printed label (which they can print for you) but they can not scan QR code. Place is great, friendly, quick service, but this is just one detail that matters to frequent Amazon customers who need to return stuff. So, thought I'd share!

I had an outstanding experience at this location! From the moment we arrived, the customer service…read morewas exceptional. Carlo took amazing care of us and truly went above and beyond to make sure everything was perfect. He was friendly, attentive, professional, and made us feel genuinely valued as customers. It's rare to come across someone who is so dedicated to providing such a great experience. Carlo's attention to detail and willingness to help made our visit memorable. If you're visiting this location, I highly recommend asking for Carlo! you'll be in great hands. Thank you for making our experience such a positive one. We'll definitely be back!

I'm here all the time shipping out items for my business, and this spot is easily the best in the…read moreBay Area. The staff is always super quick, organized, and helpful. I also do Amazon returns here, which are very easy and fast to do. They have self-checkout, but the staff is easily as awesome. Ammara, Carlos, and Fausto are always willing to help and make the whole process smooth. Definitely my go-to shop!

I have patronized this location countless times mostly for Amazon or temu returns. The staff here…read moreare excellent and professional and friendly. Honestly.I can't think of anything to criticize. Keep up the great work.

The employees at this UPS store are super friendly and took a great interest in my shipping of some…read moreof my collectibles and were enthusiastic about learning more. They have dolly's for you to use with high volume shipments to make it a smooth drop off

EXCELLENT Customer Service! They did my passport photo. They're very customer focused…read more She took several pictures and we picked out the best one. And for $5.00 more you can have a digital photo emailed to you. I would rate this place a TEN!! They were very patient and showed me that they valued me as a customer! I'll be coming back to mail my passport papers

Wow! Anthony is AMAZING. What a great help he was in tracking down a missing mailpiece. He checked…read morein with me as we sought to resolve the issue and remained on top of it until it was sorted. I haven't had great experiences with the main P.O. downtown, so I had pretty low expectations, but they had me covered.

Just wanted to give credit where it is due! Ardu helped me out two days in a row. He understood…read moreall that was needed. Was done quickly and correct. I very much appreciated his knowledge and advice for my mail. Thank you again! Mrs. Hendrickson

Great service!. Arda and Dar took great care of my packages. Walked right in. The store was…read moreclean and organized.

Everyone at this location is so friendly and helpful. There is always a hello and a willingness to…read moreexplain your obtions and they are concious of saving their custotmers from paying for something that is not needed, true professionalism. The store is clean and well organized and they have ample shipping supplies plus extras. I will be using them as my primiary from now on. Treat the customers well and they will come. I highly recommend this UPS location for no stress no attitude personable and professional service.

Dear ALL-STAR TEAM The UPS Store, I would like to Thank ERIC…read moreand LUCAS for being so very kind and helpful on my last visit. Thank You for helping me achieve my goals and for informing me on Your Amazing Poster Printing Machine. I look forward to visiting YOU again with upcoming Projects. Thank You, ERIC and LUCAS. :) With Love Always, Stephanie

Arrived with a small issue I needed some tape at the end of a box as the item…read moreStuck out a bit. I come from Castro Valley to this UPS store because everyone has always been extremely friendly and helpful. The one in Castro Valley not so Much. You can see my Precious reviews as well. I came here last week and spoke to Maddie about doing an overnight shipping which cost close to $200. She was most helpful. I've always received great service until today. I noticed that this gentleman was present last week and was not very personable with other customers so I opted to wait for Maddie. Today when I walked in, Maddie was busy with another issue and the same gentleman who later told me his name was Jesus helped me and basically said it's five bucks to deal with this issue or you deal with it. I understand that a business needs to make money, but this literally would've only taken a few strips of tape and I've been coming here for well over a year because they are helpful with small situations and don't charge extra when it's something minor. Clearly things have changed with Jesus. It's not just the decision to charge me five dollars, but it was his attitude and manner in which he spoke with me which was unacceptable and I won't be returning, and I can't imagine I'm the only one with this opinion.

This was an interesting experience to say the very least. This is a very small UPS store in a…read morelittle plaza. When I initially walked in, there was literally one lady ahead of me. Next thing I knew a couple came in and this other staff member came out to help. He looks at me asks what I needed and then said that he can't do that. So I have to wait for the employee that's currently helping another individual. Unfortunately for me, the lady in front of me took a very long time. In that time, the line backed all the way out the door. I waited a good 30 minutes before I was helped. My process took probably about 5 minutes. The young lady that was helping me was friendly enough. I'm not sure what I was expecting, but this definitely wasn't it. I think because they are such a small store. They get very busy very quickly, and there really isn't any room for anyone to stand so the line backs up out the door. And unfortunately, when one customer brings in 30 packages to send back, it makes it difficult and a longer wait time for everyone else. Based on my service receivedand entire experience, I have to give this a 2.