This was my first time ever shipping out a package, so I was honestly a little nervous because I…read moredidn't know how the process worked. The experience ended up being so easy thanks to the woman who runs the store-- I believe her name is Chetna (I hope I spelled that correctly). She was incredibly kind, patient, and graceful while walking me through everything. She made the whole process simple and stress-free, and on top of that she was so personable that we ended up having a really nice conversation while I was there. It's rare to come across customer service that genuine. Because of this experience, I'll absolutely be coming back here for anything I need in the future-- whether it's mailing packages, notary services, or fingerprint scanning. Highly recommend this location!

This is my go-to spot for shipping and notary public services. Very accessible and convenient…read morelocation with very helpful and professional staff. Highly recommend!

Customer service at this store has been excellent--Prity, in particular, stands out for her…read morehelpfulness. They offer a wide range of services that might go unnoticed, including printing banners for marketing and events, posters, and even custom T-shirts. The print quality is impressive, and the turnaround time is quick. I ordered a banner and had it ready for pickup within just three days. It was also surprisingly cheap, especially for the quality

Yes - consistent good customer service. Easy drop off and close to home. I haven't tried their…read moreprinting business yet - but it seems convenient.

2/16/25 - This is my 13th year as a Tri-Valley resident. As part of the Pleasanton experience, the…read moreJelly Donut in this plaza is a must for any sweet lovers. As I walked by, I saw Pleasanton Postal. I was curious of its offerings since I'm looking for either a private or virtual mailbox for my postcard and card exchange hobby. I sent Pleasanton Postal a message on Yelp requesting if there were any promotions for new customers. I received an instant response even though they're listed as closed! Jay promptly answered my question and encouraged me to visit in person tomorrow to discuss my options. Stay tuned!

Amazing customer service! The guy was super sweet. I went in to ship a large package and they were…read moreable to do it no problem! Excellent prices as well.

Carlo and Amara were fantastic in helping me get some printing done. Not sure if they realized I…read morewas in a hurry because I tried to be quiet and patient. But they stayed on my project while politely but efficiently handling customers who came in. I thought of this as just a UPS store but was happily surprised by how efficient they were in dealing with my print project. Got out on time with a quality job done. Thank you guys. .

For the most part, this location is fine -- I prefer Hopyard or Alcosta as they're more friendly…read more But unusually in and out so it's not a huge deal if the employees just scans and takes my package without saying anything. TIP: KEEP YOUR RECEIPT. I've dropped off a few items here and when tracking it, it either shows waiting for sending (AKA me) to drop off, or it'll say "customer has dropped off at UPS store" but it doesn't move so it ends up being loss. Good thing I have kept the receipts and initiated an investigation/claim so UPS can look into it.

Since the new management, the service at this location has skyrocketed. I've come here probably a…read morehundred times to return packages for amazon. The two main employees are delightful. It is a real pleasure to do business with this company.

Usually I have great service doing my Amazon returns here and they were always processed promptly…read more But the last I was there, not so much. When I arrived, there was a person ahead of me that was being assisted by the female front associate. Which that same front associate directed me to use the self service station across the counter. Don't get me wrong, the self service was efficient. I just don't know how or when the rest of the return process goes once you drop the package in the basket in the station. I say that because in the Amazon return status, it kept saying to drop off my package to this UPS location. Normally if I did it at the front desk, return status would already be in process within a day or two. But this last time took about a week.

What a great store,friendly staff,fast service all your shipping needs and services really…read moreimpressed will definitely return!!!

Tried to mail out an international package but the woman watching the store seems disinterested as…read moresoon as I walk in, did not even say hello and unwelcoming face. I said I will mail a package internationally, and she immediately said: "Are you sure you want to start the process? It's a lot of work and expensive because you have to pay tariff. I said I was willing to pay whatever amount, however she said it is not worth it and her attitude turned me off so I just left. Will just mail directly to USPS or FedEx or UPS. The store was empty and no other customers are present.

I used to live nearby and went to this UPS a lot. I love their hours (open 7 days a week) and…read morestaffs are so friendly. I normally don't leave comments for services (chain), but the UPS in San Jose that's near my house now is totally different that makes me miss the San Ramon Market Place UPS

I have never had issues with drop offs or mail. They were a Godsend because the USPS camera broke…read moreand I was scrambling to get my passport application in. I checked with two other sites whose cameras were down. They were so accommodating, even in a cramped space!

Review is for Travis:…read more He was so so helpful and amazing customer service. I definitely will be back because of him. He helped me carry my 50 pound box from my car in the store and then helped me measure it for shipping. He was smiling the whole time and helping multiple customers. 100/10 employee!

Excellent friendly quick service. Went for a quick notary. I was in and out in just a few minutes.read more

I went to notarized a document I need. I had a little bit of time and the service was great and…read morefast. No line. The staff were very helpful and nice.

This was an interesting experience to say the very least. This is a very small UPS store in a…read morelittle plaza. When I initially walked in, there was literally one lady ahead of me. Next thing I knew a couple came in and this other staff member came out to help. He looks at me asks what I needed and then said that he can't do that. So I have to wait for the employee that's currently helping another individual. Unfortunately for me, the lady in front of me took a very long time. In that time, the line backed all the way out the door. I waited a good 30 minutes before I was helped. My process took probably about 5 minutes. The young lady that was helping me was friendly enough. I'm not sure what I was expecting, but this definitely wasn't it. I think because they are such a small store. They get very busy very quickly, and there really isn't any room for anyone to stand so the line backs up out the door. And unfortunately, when one customer brings in 30 packages to send back, it makes it difficult and a longer wait time for everyone else. Based on my service receivedand entire experience, I have to give this a 2.

I wanted to ship a set of glass dishes and matching coffee mugs to Hawaii. Maria, at Box World,…read morepacked all into a cozy box with lots of padding. Six days later, niece received all glasswear without one chip! Not my first visit to this business. Highly recommend using Box World for cardboard needs.

They did an excellent job for me!…read more They boxed and shipped my large Trip Tych picture, with a deluxe Koa wood frame. My daughter wanted this Lahaina land and sea seriograph in her island home. They double boxed it with special protection and sent me a picture of their work. This Trip Tych was to big for me to handle so they arranged a pick up. After boxing it they shipped it via UPS. It arrived in great shape. Their communications were above and beyond any business I've dealt with. I knew my art work was being taken care of. R. Brown