Since the new management, the service at this location has skyrocketed. I've come here probably a hundred times to return packages for amazon. The two main employees are delightful. It is a real pleasure to do business with this company. read more

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Usually I have great service doing my Amazon returns here and they were always processed promptly. But the last I was there, not so much. When I arrived, there was a person ahead of me that was being assisted by the female front associate. Which that same front associate directed me to use the self service station across the counter. Don't get me wrong, the self service was efficient. I just don't know how or when the rest of the return process goes once you drop the package in the basket in the station. I say that because in the Amazon return status, it kept saying to drop off my package to this UPS location. Normally if I did it at the front desk, return status would already be in process within a day or two. But this last time took about a week. read more

The management and the staff were very helpful and very friendly! I will definitely recommend this ups store

The new owner is incredibly helpful and made my visit such a pleasant experience. I came in with a large printing order, and he was so kind and patient with me every step of the way. You can tell he genuinely cares about his customers! read more

Trying to find this place was a journey. It was super hidden especially coming from the 680 South Alcosta exit and coming from the Dollar Tree side. It's literally tucked in a corner between H&R Block and Peking Delight. There's a super large parking lot so I easily found parking but trying to find it....goodness. I thought I was going crazy. It took less than 2 minutes to go in and out to drop off an Amazon package return. Folks there were quite focused and just did what they needed to do which is fine. I also just wanted to come in and out. I got my receipt and I was off on my merry way. Convenient when I'm in the area to do a drop off also I just lucked out as it was the afternoon and there was only like 2 other people in the store. read more

The UPS Store - Outside - Shipping Centers Near Me - San Ramon, California

This UPS is located in the Gateway Center. This is a big and busy plaza, so parking may be a bit hectic. I was able to snag a parking right out front, as someone was leaving at the exact time I was driving up, so it was convenient not having to lug multiple packages through the parking lot from my car to the store. They have a time-saving kiosk that is supposed to make returns and drop-offs easier. I had a few different Amazon returns, so I thought it would had been way easier to go through this way, instead of waiting in line to be helped by the employee. It was not and I was struggling, but I did not want to ask for help because they it looked like there only 1 person working at the time, so I did not want to be a bother, but the employee ended up coming over to help assist me anyway, which I did appreciate his help without me having to ask him. I tried to scan all 3 of my returns in one transaction, but it only let me do 2 together. I did the no box / no label option, so there were bags to pack my items in and a printer to print your return label(s). I had 1 return in a plastic bag to make it easier to keep everything in that particular return together and the employee insisted I was able to return my items in that bag by just putting the return label on the plastic bag - I was a bit hesitant, but did so anyway - hopefully there will not be any issues and I am able to get my refund with no problem. read more

you dont answer customers calls very poor service your notary service is very deceptive and not meeting customers requirements and their signed documents are useless and authoritties are not accepting the documents signed by your notaries in two locatioons i am going to report to secretary of state ca read more

Easy fast and customer service oriented staff. Yyyyyyyyyyyyeeeeeeeesssssssssssss thaaaaaaannnnkkkk yoooooooouuuuuui read more

Dev is extremely proficient, reliable, and resourceful. His incredible customer service does not go unnoticed and is very much appreciated. He is efficient, and is so knowledgeable about all matters Visa related as well as passport related. He is also kind, humble, and cares about his customers. Thank you so much Dev! read more

Been under new management for over a year now and service has gotten better over time. Friendly and timely service. When there is a line it's usually due to unique customer issues. No problem dropping off Amazon packages. Notary service is convenient and fairly priced. read more

Hours online said open Sunday until 3pm. Showed up in person. Signs all say open at 3pm. I come at 1pm and it's closed.

Absolutely best quality service. I think the people here are what makes this place the best UPS. I m here regularly for Amazon returns and mailing some documents. One of the best UPS centre's I have visited. Will always visit here whenever I think of UPS read more

Great service and friendly staff. I had a big project that included notarization of mortgage closing documents and they were very patient and helpful. Highly recommend! read more

After some less pleasant visits to different locations I wasn't optimistic but needed to send a prepaid package. The manager at this location allayed all my fears. He was super friendly and made me feel welcome immediately. Definitely returning to this location in the future and may get a mailbox with them. read more

I was very nervous mailing a laptop to my son on the east coast. The UPS tracking site said the package would be delivered via UPS ground on Saturday. I shared with the owner/manager Dev that my son would be out of town and that it needed to be delivered on Monday. Dev said he would hold the package and assured me that he would do everything possible behind the scenes to have it delivered on Monday. Couldn't believe it when my son said he received it on Monday!! The UPS tracking email I received from the store was accurate and I received a confirmation email when it was delivered. Thank you Dev!! I will be returning to this location in the future. read more

Don't go here. Please go to the other UPS store near NOB HILL and the other one near CHIPOTLE. This ups branch is just money hungry with small fees. With all other UPS branches they seal up my box if needed. I needed mybox to seal, and she was going to charge me 99 cents for a TAPE FEE. I said "oh hell no". I said other branches doesn't feel just to seal the box. She said oh well, we do here. I said nah I'm cool and walke Date 5.12.18 Time: 1:15pm read more

This is the first UPS store I've regularly frequented with friendly, happy, prompt service. I would definitely recommend theirs location.

I rent a mailbox from here. They are so friendly and helpful. Conveniently located and lots of handy services. Would highly recommend.

I couldn't figure out how a UPS store could have so many low star reviews. Now I get it. The customer service is terrible. I believe part of it is that they have too many things they are offering. I was waiting for the lady in front of me to have her finger prints done. I finally asked how much longer I was going to have to wait. He said that I could go shop if I wanted. I told him no thank you. He finally stopped the finger printing (the lady had to keep making changes) and did what I came there for. Took 2 minutes or less. Another lady came in and said can I leave this here? The customer guy said yes. She said it's ok? He really did say-ma'am I've already answered you. My mouth dropped. Here's my suggestion-get William some custom service skills ASAP. If he had communicated to me or prioritized what he was doing then maybe my review would be different. My other suggestion-get more than one person to help in such a busy store or something like finger printing if it takes such a long time to do have set hours for it. I hope you guys get it together. Such a convenient location but I won't be back. ***6/18/17*** Since I can't reply to the comment made by the UPS store (obviously by Williams himself)....my wait was over 15 minutes which is why I asked how long it would be. The lady never gave up her spot. You helped me while she was reviewing the document on the computer for the 5th or more time. And you can try and justify whatever it is about the other lady but we both know it's not a long standing joke. I'm obviously not the only one that believes you need help with customer service if you read the other reviews. Talk it as a constructive criticism and improve your interaction with people. read more

Ive always had a good experience here. The guy who's always there is super helpful and nice. Ive been here for shipping, passport/visa pics and notary. They do it all! Always quick and efficient. read more

With new ownership and more services offered it feels great to be welcomed with smiling faces and having parcel services so close by without issue. Keep up the great service!! read more

I have revisited this location a few times after the change of ownership and have had a good experience every visit. Keep up the great work!

Friendly and helpful staff when I visited on a Saturday to return some Amazon packages. Not sure why there are so many negative reviews.

I got here and waited patiently while they were doing another livescan to be completed. Once that customer was done, I was next. The lady who was helping the previous person doing the live scan had asked her coworker Ben to switch with her to do my live scan. I didn't mind that she was helping others prior to me as I was waiting for Ben to finish up the customer he had who was sending a check. Once he became available, instead of taking my scan next, he decided to help the person that had just walked in the door to shred some items. I don't understand why you wouldn't take the next customer? Will never go to this location again! Terrible customer service! read more

When you go with a printed label to a UPS store, the least you expect is for the employee to greet you with a smile, and take the shipment, put the label into the plastic envelope and give you a receipt. Sounds simple and straightforward, doesn't it? Alas, it isn't so much at this UPS store. I have visited over 50 UPS stores and have generally found extremely pleasing people; this guy wouldn't even put his phone down. Instead, he has the phone on speaker and continues to talk to his friend (who BTW kept saying - I think you are busy, and this guy kept saying ... No, I can talk) with a customer in front of you!!! So, without uttering a word, he hands in the plastic pouch, and asks me to put the label in the pouch. When you don't have the courtesy to greet a customer and use your hands to direct him what to do - that's RUDE (I read the reviews here, and that's a word used before) I generally don't give a low rating if it's a one off. Everyone has bad days, but this happened to me more than once. Last time, the guy was sitting inside his room, wouldn't come out or tell me that he will be attending to me in X minutes; no acknowledgement of customer at all. Goes without saying, I ain't going to this UPS store anytime soon. Unsurprisingly, all UPS stores in San Ramon area have a better rating (and from personal experience, they are waaayyyy better). I have visited the customer service location on Norris Canyon, that's a bigger location but the employees there are so friendly. The FedEx location on Camino Ramon even packed the box for me, even though it was a UPS label (I went there by mistake). Wow, that's customer service from Fedex! read more

I really hate to write this. I always support family owned businesses when I can, as I grew up with family owned businesses. I went into your location by Lucky's today for a passport photo. We are in the middle of a very strong variant of COVID with another Omicron surge. I knew I would have to take my mask off (I have been diligent and masks DO work and I have not had Covid nor do I intend to get it) however, your son was not masked. He talks to hundreds of people every day, has already had Covid twice and said "It wasn't fun" and now I'm supposed to be unmasked while he is unmasked in my airspace to take my picture. He was kind enough to offer to put a mask on, but didn't even have one in the store. He then said I could go to your other location (which I am well aware of as a 32 year resident of this community) because you will probably have a mask. I find this abhorrently ridiculous that you serve customers and do not require masks out of respect of not spreading Covid-19 to your customers. Your son was polite but polite doesn't keep me from being hospitalized with Covid. I opted to go to USPS in Dublin instead, and guess what? Both of their employees were appropriately masked. I got my passport photo and felt safe taking my mask off to get it. The reality is, masks do work, but you have to actually wear them to have them work. I am sad, I had so much hope for your new business...but I won't ever go to either location again as this is a blatant disregard for the health of your customers. p.s. Two people wearing masks is proven to work better than one wearing one and the other not... read more

Williams was late to open the store along with all services on 8/9/18, thus making me late for work. I would've gone to another location should I had known this would've been an issue. I had called this morning to track my package I sent on 8:9/18 and was greeted without any sort of phone etiquette, and was abruptly hung up on. Maybe I'm just salty being from the hospitality industry but that's not how I learned to treat a customer... I won't be coming back to this location--maybe not UPS for that matter. read more

UPS Store 2930 in San Ramon is the BEST small business support in the Tri Valley. The entire staff is outstanding, especially DJ. Service A+. Friendly atmosphere. Family owned. Open Sundays! Don't hesitate to stop by to make copies, mail holiday packages, shred docs, live scan finger printing, return Amazon orders, or use the Notary. Check out the box xmas tree + star, handmade by the staff. Happy Holidays 2021 to UPS Store 2930! read more

Pretty awful customer service. I've been here several times and every time I go here the one thing that always stands out is the terrible customer service. A couple examples: I came to drop off a package and the man working the counter didn't even acknowledge me, just gave me a look to come to the counter and continued a full on personal conversation on the phone. Other customers came in and he didn't care, just continued a very personal conversation in a tiny office where everyone could hear everything. Another time I came to drop off a pre-labeled package that just needed a scan. (As best practice, when I drop off these pre-labeled packages I have them scan it and print me out a tracking #) Scanning the package + printing out a tracking # usually takes less then 20 sec. I told the lady at the counter that I just wanted a scan and a label but she decided to just make me wait for her to up wrap up w/ the customer in front of me who was doing a Notary. Instead of just quickly scanning my pkg and letting me be on my way, she had me wait a full 20 min for her to finish w that notary customer. Like really? You couldn't just quickly scan me in and get me out? Nope rather make the customer wait. If you don't mind bad customer service and unprofessional service reps then come here! read more

Omg. How rude is the guy working inside?! It's my second time visiting with the same customer service. Last time I waited forever. This time was worse. No greeting no customer service. Bye UPS store at San Ramon valley. read more

I recently needed some notary services and went to the UPS store. It has been bought by a new family. The person serving there was very knowledgeable about the process for which I had come. He asked me if its passport renewal and gave me tips on what to make sure to submit my application succesfully. I had completely missed some of the things he said. When I came back home and checked the site again, I found out he was right. We had done this process in the past for my family at some store and it had taken 3 hours. But here I was done in just a few minutes. I so appreciate that he bothered to give me tips to ensure my money and time is not wasted and also notarized my documents pretty fast. read more

Great service! The owner and wife and son are always very helpful in everything we need to do when we go there. Today we had to get notary Done and we went we were greeted with warmness as always. They helped us through the whole process. I always come and continue to come for help. Thank You read more

The UPS Store - Shipping Centers Near Me - San Ramon, California

Incredibly rude and unprofessional! I am not in the habit of posting one star reviews, but my experience today was shocking: I brought in an Amazon return. I had the label but no tape to seal the pouch. The owner was there alone and on his cell, there were no other customers. He remained in the back and said just to leave it on the scale. I said I needed a tracking slip. While still on the phone he came over and scanned it. I pointed out that it needed to be taped. He said "I'll get to it later, just leave it" and walked away. I didn't feel comfortable so I stood there a moment not saying anything at which point he said "If you don't trust us, then don't come here." I couldn't believe it! I will NEVER go to that location again even if I have to drive farther. read more

If I could I would give this place a 0 star for the guy picking up the phone and just hanging up because he's too lazy to go look it up and straight up said not here and hung up right away read more

If you hesitate to move quick enough on shipping a box or loading an app, they'll walk away without a word to take multiple other customers before they even check back in with you or try to help with your shipping label issue. read more

I've been using this store for my holiday shipping to the east coast the last 3-5 years. I like the convenience of the location and if you time it right, you dont have to wait long at all. William has always been nice and helpful, but this time I seriously wonder if I got overcharged. CHECK YOUR RECEIPT PRIOR TO LEAVING! I should've checked my receipt before I left but I was rushing back to work. I had a 10% off shipping AND packaging and on my receipt I only see the 10% applied to one shipping, the 'cheapest' one of the 2 even. And the charges for packing up my boxes and bubble wrap arent exactly clear either on the receipt. But..he did do a great job packing up my stuff as usual, as I didnt have the time myself to hunt down boxes and bubble wrap myself (I will for sure make the effort going forward though). So I will let it go this time in the spirit of the holidays and because I'm going to assume William did charge me correctly (minus the discount part but I'm not going to go back and argue over $10 extra). Merry Christmas. read more

This is the best UPS you will find around the area, customer service is top notch. Every single employees have made me feel like a family member or close friend. Always willing to help and always willing to go the extra mile. You can tell this place really cares about it's customers read more

Update: Thank you for offering to assist but you sent the package back a long time ago...and Apple had to resend back to me.

The 5 stars are for Christine, I walked in today after work stressing out because I have to get my passport renewal. This is the first time I've had to do it myself (my parents did it for me when I was younger. This is my first time as an adult). I walked in and Christine was nice and welcoming. She took my passport photo & when I mentioned that I was stressed since it was my first time, she went over everything with me, assisted me with whatever questions I had and helped calm my nerves. She didn't have to go out of her way to do anything for me but take my photo, which was the only reason I went in. My passport will be going out today and hopefully I'll be receiving it soon. Thank you so much Christine! You were amazing :) read more

Extremely poor service. Came here few times and being treated with same level of service. The male clerk dropped my package on the ground right in front of me. read more