I am writing this to mention that the San Ramon USPS office went above and beyond to get back to…read moreme: a package their mail delivery agent had initially misplaced. I was to get a set of important documents last evening, the tracking site said it was delivered, but it was not in my mailbox. I went to the USPS office, supervisor Cook tracked the package down, it had been delivered to the wrong address, and waited back at the office post regular times and called me and waited till I came and picked up the package. Thank you, those were important documents.

I'm writing this review as I wait in line at this branch. There are two postal clerks behind the…read moredesk. One has been working with a customer since I entered fifteen minutes ago. The other has helped two customers in the same timeframe. Similar situations have occurred in the past at this branch. Seems like it's probably understaffed and the systems don't seem adequate to process things quickly enough. I'd steer clear of this branch if you can help it.

Long lines only three experienced postal workers- I try to…read moreavoid it as much as possible, but the rates of all increased to the point where he might as well use UPS or FedEx. My favorite place in Alamo is UPS they're friendly knowledgeable and it's always a pleasant experience.

We often hear about customers being rude to service workers, but what about when the customer…read moreservice workers are deliberately rude, dismissive and passive aggressive towards customers? I always try to be friendly and respectful to all workers. I have worked in customer service for years and owned a business and believe in treating others as you would like to be treated. I come in to the Alamo Post Office and I am in a very good mood and end up leaving feeling horrible due to what I believe as deliberate passive aggressive behavior towards me from Ali. I understand it can be very frustrating to work in this industry, but to take your anger out on customers is not right. I could tell he was frustrated because the tape in his register to print my label broke off in the machine and he was frustrated. I could feel he was angry and took his frustration out on me and was deliberately trying to provoke me by telling me to move aside, because he didn't want to deal with my package shipping to Canada because it takes longer to process, then he tells me to fill out a form which took less than 30 seconds so he could push me aside to wait on the next customer. I felt ignored and dismissed. He takes at least 10 minutes with this customer and is nice as pie to her and others who walk in and deliberately ignores me, snaps at me for not signing the form and prolongs my wait again. I feel it was done intentionally by his actions. After he is done with this customer he delays me again and says he has to go lock the front doors because it was 5pm closing time, and he didn't lock the doors actually because a customer walks in afterwards to ask about getting a passport. Again, he stops finishing my transaction and continues to chat with the postal worker next to him as if I am not in front of him. He was deliberately ignoring me to provoke a reaction out of me to justify his dismissive behavior. It was so obvious by his behavior. I told him I was frustrated because I was returning a damaged product and for me to have to spend over 30 minutes in the post office, to make a return and pushed aside disrespectfully when I was kind to him is wrong. Then, he tells me it is $43 to ship my very small box to Canada and the cheapest rate, he thinks, but says I can come back tomorrow because his computer is only showing $43 as the cheapest and he cannot or will not try and figure it out because obviously I am not worth his time, and after he has made me wait almost 30 minutes!! I could maybe understand his disrespectful behavior towards me if I was a rude customer, and I was NOT. The last 3 times I have gone into this post office it has been extremely long wait times, their computers aren't working online or the tape breaks in the register...and unreasonable wait times. They use very antiquated systems as well. I will NEVER go here again. UPS across the street is much more efficient.

The prettiest Post Office of them all. Small and quite a hidden gem - if you know, you know.read more

Post office passport appt on a Tues Done in under 10 mins !…read more The location of the usps is beautiful

Super friendly staff who will eventually learn your name and know all regular faces, but this…read morelocation is often understaffed and the line can trail to the entrance! Busy bees, take note: they open on Saturdays until 2pm.

Passport line & processing was pretty smooth at Alamo P.O. Waited about 45 min since their was a…read morefamily of three before me in the line. My baby son passport processing only took 15 min since I had all forms filled out, all my copies & original, photo already taken, & checkbook/ credit card in hand. And the gentleman helping us was super nice & informative, I think his name was Edward.

I wish they had more automated machines and staff to make things go a bit faster, but staff has…read morebeen polite and professional and the post office just generally works. Shipping packages has gotten more expensive, but then again everything has... Parking is easy and plenty available. Generally no wait if using the machine to print labels.

The self serve kiosk and PO Boxes are not accessible outside of business hours. Not sure if this…read morewas a mistake, but this morning when I tried to enter the building, the front door was locked. There were a bunch of people in the parking lot who also were trying to use the kiosk. Also of note, I know this is a USPS so my expectations shouldn't be super high, but the line moves pretty slowly. Like... very slowly. Ample parking

This is my favorite post office. It's in such a beautiful area. And the parking sign is hilarious .read more

Psst, over here. Wanna know a secret? There's a post office in the Bay Area that never, ever has…read morea line. Nope, not never, really. Set amid towering redwood trees, near a babbling brook, this rustic post office is like a dream. Just a ten minute drive from my house, with plentiful parking, a postal clerk that knows your name the second time you visit, and who always has a kind word. No. I. am. not. making. this. up. It's a one gal Post office that serves a community of about 200. They're closed for an hour every day (11:30-12:30 - a gal's gotta have lunch), so call ahead. Xmas packages? Need stamps? Registered? Overnight? Go here, it's worth the drive - the time you spend driving here would be spent fuming in a line at your local PO. Don't tell anyone, okay?

It's private. Workers are great!…read more Amazon locker and student PMBs are good and reliable. Hours are limited for service from a staff member. I've gotten many packages both in my PMB and in Amazon Locker Alana. Campus is open for a good part of the day but it's potentially only meant for students, staff, and faculty.

Went here April 14 to certify my tax forms. Small sign says out of certified mail slips. Then a a…read morevery slow employee told people in line in a soft voice that they haven't had certified mail slips for a week and that they're the only post office that don't have one. No certified mail slips for a week leading up to probably one of the busiest days for the post office!? Went to another post office and I'm keeping the location secret because there was no line, fast employees, and plenty of certified mail slips!

My mailbox has a lock and key, but suddenly the key would not turn. I was getting notified that…read moremail was getting delivered so I know the post office could open the master lock and deliver mail. I had a suspicion something was blocking the key from turning as we have never changed the locks. After calling many times with no answer, and filing two reports online and in person, I went to this post office location. The manager of this location in Walnut Creek had someone managing my route extract all of my mail for me and hand deliver it to me at an agreed upon meeting time. She was such a nice person she had completed her route in my area and drove back to help me, which I needed as it's tax time and my mailbox had been blocked for 2 weeks. It turned out to be a massive Restoration Hardware marketing magazine I never ordered or wanted that was taking up so much space it blocked my key from turning the lock to open it all the way. A big thanks to the manager and route driver for finally getting this solved for me! I'm not surprised the phone tree and main online report didn't work. USPS seems short staffed. But the people in our local community came through. Thanks a bunch. :)