We came here to apply for a new passport for our 5yo son. Yes, the first one is always in person…read moreand both parents need to show up. You can type in most of the paperwork ahead of time via Department of State's forms (complete and print). Schedule an appointment for a 30-min slot at this USPs and voila, all done. Dean was super friendly and especially helpful. Some tips: 1. You need to submit both the original birth certificate and photocopy. The US State Dept will mail the original back to you after the passport. 2. Both parents need to show drivers license, and you need to submit photocopies of both front and back. 3. Bring personal checks for the passport fee ($100). For the USPS fee ($35) they take cash, credit card, and check. 4. Lastly, and very important is that there is no onsite restroom. If your toddler really needs to go, they have super clean bathrooms in the lobby of Rock Church next door. We were extremely lucky it was open on a Saturday morning with lots of people.

Love the 24hr self service lobby area, it's always great to be able to post a small package or…read moreenvelope without them being open.

I want to recognize Mei at the San Ramon Post Office for her consistently excellent customer…read moreservice. Every time I've had a question or an issue, she's been friendly, patient, and quick to offer practical solutions rather than just pointing me elsewhere. It's clear she genuinely cares about helping customers, and that kind of service makes a real difference. San Ramon USPS is lucky to have her.

I'm writing this review as I wait in line at this branch. There are two postal clerks behind the…read moredesk. One has been working with a customer since I entered fifteen minutes ago. The other has helped two customers in the same timeframe. Similar situations have occurred in the past at this branch. Seems like it's probably understaffed and the systems don't seem adequate to process things quickly enough. I'd steer clear of this branch if you can help it.

Long lines only three experienced postal workers- I try to…read moreavoid it as much as possible, but the rates of all increased to the point where he might as well use UPS or FedEx. My favorite place in Alamo is UPS they're friendly knowledgeable and it's always a pleasant experience.

We often hear about customers being rude to service workers, but what about when the customer…read moreservice workers are deliberately rude, dismissive and passive aggressive towards customers? I always try to be friendly and respectful to all workers. I have worked in customer service for years and owned a business and believe in treating others as you would like to be treated. I come in to the Alamo Post Office and I am in a very good mood and end up leaving feeling horrible due to what I believe as deliberate passive aggressive behavior towards me from Ali. I understand it can be very frustrating to work in this industry, but to take your anger out on customers is not right. I could tell he was frustrated because the tape in his register to print my label broke off in the machine and he was frustrated. I could feel he was angry and took his frustration out on me and was deliberately trying to provoke me by telling me to move aside, because he didn't want to deal with my package shipping to Canada because it takes longer to process, then he tells me to fill out a form which took less than 30 seconds so he could push me aside to wait on the next customer. I felt ignored and dismissed. He takes at least 10 minutes with this customer and is nice as pie to her and others who walk in and deliberately ignores me, snaps at me for not signing the form and prolongs my wait again. I feel it was done intentionally by his actions. After he is done with this customer he delays me again and says he has to go lock the front doors because it was 5pm closing time, and he didn't lock the doors actually because a customer walks in afterwards to ask about getting a passport. Again, he stops finishing my transaction and continues to chat with the postal worker next to him as if I am not in front of him. He was deliberately ignoring me to provoke a reaction out of me to justify his dismissive behavior. It was so obvious by his behavior. I told him I was frustrated because I was returning a damaged product and for me to have to spend over 30 minutes in the post office, to make a return and pushed aside disrespectfully when I was kind to him is wrong. Then, he tells me it is $43 to ship my very small box to Canada and the cheapest rate, he thinks, but says I can come back tomorrow because his computer is only showing $43 as the cheapest and he cannot or will not try and figure it out because obviously I am not worth his time, and after he has made me wait almost 30 minutes!! I could maybe understand his disrespectful behavior towards me if I was a rude customer, and I was NOT. The last 3 times I have gone into this post office it has been extremely long wait times, their computers aren't working online or the tape breaks in the register...and unreasonable wait times. They use very antiquated systems as well. I will NEVER go here again. UPS across the street is much more efficient.

The prettiest Post Office of them all. Small and quite a hidden gem - if you know, you know.read more

Post office passport appt on a Tues Done in under 10 mins !…read more The location of the usps is beautiful

Super friendly staff who will eventually learn your name and know all regular faces, but this…read morelocation is often understaffed and the line can trail to the entrance! Busy bees, take note: they open on Saturdays until 2pm.

Passport line & processing was pretty smooth at Alamo P.O. Waited about 45 min since their was a…read morefamily of three before me in the line. My baby son passport processing only took 15 min since I had all forms filled out, all my copies & original, photo already taken, & checkbook/ credit card in hand. And the gentleman helping us was super nice & informative, I think his name was Edward.

I wish they had more automated machines and staff to make things go a bit faster, but staff has…read morebeen polite and professional and the post office just generally works. Shipping packages has gotten more expensive, but then again everything has... Parking is easy and plenty available. Generally no wait if using the machine to print labels.

The self serve kiosk and PO Boxes are not accessible outside of business hours. Not sure if this…read morewas a mistake, but this morning when I tried to enter the building, the front door was locked. There were a bunch of people in the parking lot who also were trying to use the kiosk. Also of note, I know this is a USPS so my expectations shouldn't be super high, but the line moves pretty slowly. Like... very slowly. Ample parking

This is my favorite post office. It's in such a beautiful area. And the parking sign is hilarious .read more

Psst, over here. Wanna know a secret? There's a post office in the Bay Area that never, ever has…read morea line. Nope, not never, really. Set amid towering redwood trees, near a babbling brook, this rustic post office is like a dream. Just a ten minute drive from my house, with plentiful parking, a postal clerk that knows your name the second time you visit, and who always has a kind word. No. I. am. not. making. this. up. It's a one gal Post office that serves a community of about 200. They're closed for an hour every day (11:30-12:30 - a gal's gotta have lunch), so call ahead. Xmas packages? Need stamps? Registered? Overnight? Go here, it's worth the drive - the time you spend driving here would be spent fuming in a line at your local PO. Don't tell anyone, okay?

It's private. Workers are great!…read more Amazon locker and student PMBs are good and reliable. Hours are limited for service from a staff member. I've gotten many packages both in my PMB and in Amazon Locker Alana. Campus is open for a good part of the day but it's potentially only meant for students, staff, and faculty.

It's been a while so I thought I would update…read more I've primarily going to this post office for many years now and I've never had a problem here. Can it get busy and be a long wait at times? Yes but the workers are efficient so the line moves. Are the workers super friendly all the time? No but I still get a "hi" and a smile and I've never experienced any flat out rudeness or overtly bad customer service like I have at other locations. I've sent packages across the country and even internationally and they were able to help me with decent efficiency. I even made a passport appointment for my toddler a year ago and the employee was super patient with us dealing with a toddler and getting photos. And they were very on time with the appointment I scheduled. So honestly I don't have any complaints. I've been to other local post offices where I've experienced flat out rudeness or blatantly bad customer service but never at this Walnut Creek location. It's the one I go to if I happened to go to another location where workers flat out didn't want to help me. This is a post office that has workers that know how to do their job.

Went here April 14 to certify my tax forms. Small sign says out of certified mail slips. Then a a…read morevery slow employee told people in line in a soft voice that they haven't had certified mail slips for a week and that they're the only post office that don't have one. No certified mail slips for a week leading up to probably one of the busiest days for the post office!? Went to another post office and I'm keeping the location secret because there was no line, fast employees, and plenty of certified mail slips!

One of the better FedEx you can run into!…read more I found the staff here are more sufficient and knowledge with printing products. TOM is kind, helpful, and knowledge in helping with guidance on different types of printing jobs. Tom is patient and he is very efficient with the job you submit here.

The AI customer support is genuinely the worst thing in the world. I wish I could give negative…read morestars for the amount of time that robot stole from my life. The customer support is genuinely abysmal and disgustingly absurd. I don't understand why anyone would support a company that doesn't care for its customers, only its bottom line, wasting the time of so many people to save a few pennies. Use USPS if you have one near you, this is ridiculous.