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    US Post Office

    2.6 (80 reviews)
    Closed 8:30 am - 5:00 pm

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    18 days ago

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    23 days ago

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    8 months ago

    Love the 24hr self service lobby area, it's always great to be able to post a small package or envelope without them being open.

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    9 months ago

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    4 years ago

    Danville Post Office has the worst customer service. Time and time again I've found them unhelpful. The worst PO!

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    5 years ago

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    14 years ago

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    8 years ago

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    13 years ago

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    18 years ago

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    Page 1 of 2

    Ask the Community - US Post Office

    Review Highlights - US Post Office

    Dean was incredibly polite, informative, and patient, and went out of his way to make my appointment a breeze.

    Mentioned in 6 reviews

    Read more highlights

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    US Post Office

    US Post Office

    (11 reviews)

    I don't know why this post office has such bad reviews. I've been patronizing this location for…read moreyears and they are always so friendly and so knowledgeable. I love coming here. It's never a bad experience and I come at odd hours so it's different people that I get to work with.

    I'm giving 2 Stars for the convenience of having a post office I can walk to from Trader Joe's or…read moreStarbucks. I've had a few really bad experiences at this post office that I won't go into, but they were probably the most outrageous experiences I've ever had at a post office anywhere. I'm writing this Review because of what happened yesterday, the cherry on top of my overall experience with them... I walked in at literally 4:30 on the dot and already they had everything shut and no one in sight. My box was too big to fit into the slots at thhis post office, a situation that needs to be remedied. In case you're wondering why I waited until 4:30, I was combining errands in a logical order based on location and appointment times, and the UPS Store would not take my package even though it was a Sure Post Package (a Return to Merchant.) They would accept it if I paid them $2! No way. So I would have been there at 4:15 had I known the UPS Store wouldn't accept a Return Package that was Sure Post! I rang the bell of the window hoping to just hand the prepaid, labeled package to someone since I couldn't get it into their slots, but no one responded. So after trying 3 times and 5 minutes passing, I spoke up because I could hear people working back there and I knew they could hear me. I explained that I got there at 4:30 on the dot & they had obviously closed up early, and all I wanted to do was hand them a package that wouldn't fit through their tiny slots. I don't have the luxury of wasting gas to drive back there, or at that point, driving up to Alamo even. I was at the end of my route and I only venture out 2-3 days per week, if that. No one replied, they simply started making less noise as if I wouldn't know they were back there. C'mon! Then I said ok, I'll wait for the 5 pm pick up, but I just need to know where to take it. Does a truck come to the front of the building, do I need to go out back? Nothing! Crickets. Then I heard someone was rolling a cart towards the back of the post office and I remembered there was a corridor between the post office & Ike's Sandwich Shop. So I ran even though it wasn't even 4:45, and there was a postal enployee putting packages in the back of a USPS truck, so I was able to give him my package. PLEASE PUT UP A SIGN LETTING PEOPLE KNOW WHAT TO DO IF THEY MISS THE 4:30 CLOSING in case their packages can't fit through those ridiculous, tiny slots! The pick up is at 5 o'clock, so the least you can do is provide a very large sign or two, letting people know so they don't waste a trip! Please let me know who I have to complain to in order for you to put in a reasonable sized package collection bin! It has been this way for years, and it's a HUGE inconvenience for those of us who sell items occasionally on eBay (95% of the time losing money in them.) It's also an inconvenience for those of us who need to return packages to many merchants. Items sold on eBay are often misrepresented, and lately it's so often I'm reluctant to buy anymore. I ask the Seller questions but they don't respond. Maybe I need to write a review about eBay! I have respect for USPS as an institution, but I don't understand why you can't do a better job serving the public in some of these ways I mentioned. Also, please get rid of Louis de Joy!

    US Post Office

    US Post Office

    (281 reviews)

    **America is still alive!!!**…read more I had the absolute best customer service experience in at least the past 5 years at the San Ramon USPS Post Office - hands down the most outstanding and stupendous service I've ever received from any business. During the chaotic Christmas week, a delivery attempt was made to my closed office on Christmas Eve (Wednesday). With Thursday being Christmas Day, I waited until the next business days - Friday the 26th and Saturday the 27th - but there was no sign of my package. After calling USPS customer service, I was told it should be at the San Ramon location. I went in and explained the situation to an older African-American clerk (I regrettably forgot her name). She was incredibly patient and helpful from the start. When the package couldn't be found initially and I mentioned how important it was - a discontinued, very expensive product - she went completely above and beyond. She searched multiple areas thoroughly and even escalated it to the supervisor. It turned out there was a scanning issue after the Christmas Eve attempt; the package hadn't been properly logged back into the facility or was still on a truck. They took my contact info and promised to call. Just 10-15 minutes later, while I was driving home, I got a call from Supervisor Will - he had the package in hand! Even though the post office was closing, they invited me to come right back so I could pick it up that day. This level of dedication and genuine care simply doesn't exist much anymore. They turned a stressful holiday mishap into a complete turnaround, saving my Christmas week entirely. I can't express enough gratitude to the wonderful clerk and Supervisor Will - you restored my faith in people. In places like this San Ramon USPS, the real America I grew up in is still very much alive. Thank you from the bottom of my heart!

    I am writing this to mention that the San Ramon USPS office went above and beyond to get back to…read moreme: a package their mail delivery agent had initially misplaced. I was to get a set of important documents last evening, the tracking site said it was delivered, but it was not in my mailbox. I went to the USPS office, supervisor Cook tracked the package down, it had been delivered to the wrong address, and waited back at the office post regular times and called me and waited till I came and picked up the package. Thank you, those were important documents.

    US Post Office

    US Post Office

    (65 reviews)

    We often hear about customers being rude to service workers, but what about when the customer…read moreservice workers are deliberately rude, dismissive and passive aggressive towards customers? I always try to be friendly and respectful to all workers. I have worked in customer service for years and owned a business and believe in treating others as you would like to be treated. I come in to the Alamo Post Office and I am in a very good mood and end up leaving feeling horrible due to what I believe as deliberate passive aggressive behavior towards me from Ali. I understand it can be very frustrating to work in this industry, but to take your anger out on customers is not right. I could tell he was frustrated because the tape in his register to print my label broke off in the machine and he was frustrated. I could feel he was angry and took his frustration out on me and was deliberately trying to provoke me by telling me to move aside, because he didn't want to deal with my package shipping to Canada because it takes longer to process, then he tells me to fill out a form which took less than 30 seconds so he could push me aside to wait on the next customer. I felt ignored and dismissed. He takes at least 10 minutes with this customer and is nice as pie to her and others who walk in and deliberately ignores me, snaps at me for not signing the form and prolongs my wait again. I feel it was done intentionally by his actions. After he is done with this customer he delays me again and says he has to go lock the front doors because it was 5pm closing time, and he didn't lock the doors actually because a customer walks in afterwards to ask about getting a passport. Again, he stops finishing my transaction and continues to chat with the postal worker next to him as if I am not in front of him. He was deliberately ignoring me to provoke a reaction out of me to justify his dismissive behavior. It was so obvious by his behavior. I told him I was frustrated because I was returning a damaged product and for me to have to spend over 30 minutes in the post office, to make a return and pushed aside disrespectfully when I was kind to him is wrong. Then, he tells me it is $43 to ship my very small box to Canada and the cheapest rate, he thinks, but says I can come back tomorrow because his computer is only showing $43 as the cheapest and he cannot or will not try and figure it out because obviously I am not worth his time, and after he has made me wait almost 30 minutes!! I could maybe understand his disrespectful behavior towards me if I was a rude customer, and I was NOT. The last 3 times I have gone into this post office it has been extremely long wait times, their computers aren't working online or the tape breaks in the register...and unreasonable wait times. They use very antiquated systems as well. I will NEVER go here again. UPS across the street is much more efficient.

    Years ago, the service was great. But it has changed so much. Now the waits are very long. Mail and…read morepackages get "lost".

    US Post Office - They don't have tapes

    US Post Office

    (225 reviews)

    My mailbox has a lock and key, but suddenly the key would not turn. I was getting notified that…read moremail was getting delivered so I know the post office could open the master lock and deliver mail. I had a suspicion something was blocking the key from turning as we have never changed the locks. After calling many times with no answer, and filing two reports online and in person, I went to this post office location. The manager of this location in Walnut Creek had someone managing my route extract all of my mail for me and hand deliver it to me at an agreed upon meeting time. She was such a nice person she had completed her route in my area and drove back to help me, which I needed as it's tax time and my mailbox had been blocked for 2 weeks. It turned out to be a massive Restoration Hardware marketing magazine I never ordered or wanted that was taking up so much space it blocked my key from turning the lock to open it all the way. A big thanks to the manager and route driver for finally getting this solved for me! I'm not surprised the phone tree and main online report didn't work. USPS seems short staffed. But the people in our local community came through. Thanks a bunch. :)

    Went here April 14 to certify my tax forms. Small sign says out of certified mail slips. Then a a…read morevery slow employee told people in line in a soft voice that they haven't had certified mail slips for a week and that they're the only post office that don't have one. No certified mail slips for a week leading up to probably one of the busiest days for the post office!? Went to another post office and I'm keeping the location secret because there was no line, fast employees, and plenty of certified mail slips!

    US Post Office - postoffices - Updated May 2026

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