I was in the store with only 20 mins or so to closing and was stuck with an issue returning my two ottomans to Amazon. Amazon only sent me one label for two boxes and I needed another unique label for the 2nd box in order to ship the ottoman back to Amazon. I got such great support, help and assistance from all three employees in the UPS store, they even talked to Amazon on my behalf to make sure Amazon understood that I was in the store and stuck. They made sure I wouldn't need to come the next day with the ottoman, and they made sure I was getting the full refund. They are a very patient, helpful and efficient team. THANK YOU! read more

Pretty mad about how much I was charged to send a T-shirt. $68 to mail it - fine I get it. It's going to AZ. I needed to buy a box - $12 for the box. Okay, fine. It's a new box. But he charged me a packaging fee FOUR times! So $32 for bubble wrap?!?! For a shirt. I told him I only needed a box. Unfortunately for me I didn't realize until I had paid and left the store. Totally my fault for tapping my card without reviewing the charges. Lesson learned for me. But what a scam - $32 for bubble wrap. I'll do all my own boxing and packing from now on. And a good reminder to use USPS as much as I can. They need more support than UPS anyway. read more

The UPS Store - $119 to mail a $10 shirt - Shipping Centers Near Me - Danville, California

Awesome and friendly service! The main lady who dealt with me was friendly, professional and helped me with all questions. Ill be coming here even though I live in San Ramon! read more

I went into the store last week, I'm not from the area and I just needed to quickly drop off an Amazon package. I went in and there was a line, no big deal. I decided to wait. Unfortunately, there was a woman behind the counter with glasses and long, dark hair, who was barking orders at the other young gentleman working there, had the most nasty attitude, and seemed like she did not wanna be there. She told customers in line say that if there was anyone with an Amazon return to use the machine to the left. I have never used such machines, and I've unfortunately had experiences where my item has been lost and I've had to deal with that headache of contacting the seller. So I just decided to wait in line so I could get a receipt and ensure that I wouldn't have any headache after. when it was my turn, she saw I had an Amazon return and snatched it out of my hand package did and said that the machines were there to be used! I killed you not this was the rudest thing I have ever heard, and the customer behind me was extremely off spun, that she seemed almost scared to ask for help after I asked her if I could get a receipt, and there was literally no answer from the clerk.!! I figured out how to print a receipt, grabbed it and left the store, and the person behind me just look beyond afraid to ask a question because she had seen the poor treatment I had just received. She was extremely discourteous, and I have no reason to believe she shouldn't be working here other than in the back ripping apart boxes perhaps to get some aggression out because clearly customer service is not her forte. While the owner did message me privately, I appreciate the gesture, and would appreciate a response here below my comment so that my fellow yelpers can see the transparent way businesses can help resolve. Customer experiences in a way that actually feels like there is a resolution versus behind closed doors. Feel free to comment below would I return here, NO NO NO. read more

Been here several times.... Elena and Ben are knowledgeable and helpful. They also collaborate to help customers simultaneously.

I am embarrassed at the number of times I am in the UPS store on a weekly basis. Because of kids carpool and school routes this UPS is the most convenient for me. I have been there when the line is near the door and I have been there when I was the only one in the store. I really like the staff, especially Ben. No matter what, that guy is cool as cucumber and always smiling. He takes even the most difficult customer in stride and I have never seen him NOT in a good mood. I don't mind taking my amazon returns there bc I really like the staff. read more

Had such a great experience at this UPS Store thanks to Elkan and Ben. I came in with a few packages to ship--some international, some with special instructions--and honestly had no idea what I was doing. Elkan was incredibly patient and walked me through each step without making me feel rushed or dumb (which I really appreciated). He took the time to explain the different shipping options, helped me repackage one of the boxes to make sure it was secure, and even caught a small address mistake I had made. Super friendly the whole time and just genuinely helpful. I went into the store expecting around $100 total based on what I saw online, but Elkan convinced me to get the faster shipping method to ensure my items were handled better. I ended up spending around $700 but it was totally worth it as my items arrived in perfect condition and quickly! He spent a lot of time ensuring my artwork was bubble wrapped so it was very safe and he walked me through how to ensure my items arrived on time by tracking them. I've never shipped before but it was such a streamlined experience and I felt very comfortable. It's rare to find customer service like that these days--Elkan really went out of his way to make the process easy and stress-free. Definitely my go-to UPS Store from now on. Thanks again! read more

I don't usually leave reviews, but I had to give my thanks to Elkan at this UPS Store. I came in totally stressed out trying to get some last-minute documents printed, signed, and shipped before a deadline. Elkan noticed I was flustered and immediately stepped in to help--calm, patient, and super knowledgeable. He walked me through everything, helped fix a formatting issue on my file, and even made sure the package went out on time in this fancy envelope. Honestly, he turned what could've been a disaster into a smooth process. You don't always get that kind of customer service these days. Big thanks to Elkan for going above and beyond--if I could give 6 stars, I would. read more

I normally don't write reviews but I had such a great experience I felt compelled to. I was struggling to carry my boxes in and Elkin noticed me outside, and came out to carry them in for me. Then there was an issue with one of the packages and Elkin did an amazing job troubleshooting with me. He was super friendly, kind, and went above and beyond in every aspect. He even kept my toddler entertained the entire time I was inside while providing exemplary service. The store overall was average for a UPS store but Elkin went above and beyond! read more

It's the last day of Amazon prime day. I walked in with an Amazon return and the place was filled with them. I met Zach. What a wonderful employee. He was super busy but took the time to explain to me that Amazons return policy is frequently wrong and confusing. I had done it wrong! Instead of telling me I was wrong, he offered me free packaging just that one time I wrote a + review about this location 7 years ago and it still stands Ps I had my passport photo taken here too without a problem read more

The postal workers were very helpful and kind. Helped kindly to help others. I had the wrong address and she still found my mail.

Great service: friendly, efficient, helpful. Employees made sure to check on people in the store to make sure they were being helped. Love seeing that and it's amazing more businesses don't understand that people do mind a wait, as long as they feel acknowledged. Obviously well managed. There are many nearby places that offer similar services, but I will go out of my way to come here. read more

The UPS Store - Interior - Shipping Centers Near Me - Danville, California

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I've never been to a UPS with such great customer service! Ben, the general manager, goes out of his way to help whenever I come in! The staff is professional and the store is very organized! read more

Always quick service, with a smile. Easiest place to ship packages in the area, recommend anyone local consider them

I would not recommend going to this location. I went into the store to get my son's passport picture taken and they charged $27 in total. When we went to turn in our application we were told that there was a shadow on the picture and that they might return it so I had to get it redone at the post office which BTW was only $15. When I went back to ask for a refund they told me that they don't refund on this type of service and the store employee called the owner and I heard her say that she would not give a refund even though it was her employee that did not check to see if the picture would be submittable. I go here all the time but because of this I will no longer go here. DO NOT GO TO THIS LOCATION FOR PASSPORT PICTURES. It's a rip off and they don't train their employees on how to take government required photos. read more

This was my usual Amazon UPS return and has always raved about the customer service here, with the exception of my latest experience. After my fathers recent sudden passing, I had several Amazon medical supplies still unopened to return, and not having the time or heart to go through everything, I brought the boxes to UPS for return. I was a mess and didn't have the boxes sorted. I just wanted everything out of my parents house so my mom didn't have to be reminded of the tragedy that took place. As soon as I arrived, Tamica was extremely rude. When I asked for the boxed to be opened so I can ensure the correct items are being returned I was told that I would be charge a tape fee, which wasn't the case I guess till recently. Another employee relayed that due to the size I was able to get the fee waived. Which made Tamika (sp) unhappy and she was rolling her eyes, while continuing to be rude in tone and attitude so I requested for another person to assist instead. Generally everyone at this store has been kind and extremely helpful, I shouldn't have to tell her what I am going through in-order for Tamika to be human and kind towards others. Human kindness doesn't cost you anything, I am thankful for the kind gentlemen that stepped in. read more

Had a poor experience here for the first time since I started coming to this store 2 years ago due to the manager Sonia. Will bring avoiding this store - Livermore UPS has great customer service. Editing in reference to UPS Response: My review is in response to your stores customer service - not Amazon. If you'd like to read fine print and stick your policy to your customers, continue operating your store like Sonia has and continue to receive negative feedback. If you want to please your customers, handle issues like this one with good customer service and accommodation. The options provided by Sonia were to 1) leave and make a second trip to tape the small envelope and drive back to the store to try to return again or 2) be upcharged for a small strip of tape less than 6" long (Sonia mentioned that your tape costs have increased, but $2.00 for a small strip of tape is taking advantage). A simple warning and accommodation could have resolved the issue without creating an extremely poor experience. 1 star for being a greedy read more

This was the first time that I used the UPS store for both packaging and shipping. I had five pieces of framed artwork to ship. The management took their time in determining the best way to box them safely in the least amount of boxes. The recipient of the artwork said that everything was well protected when they received it. I am so happy that UPS did such a great job. It meant a lot for my friend to receive this artwork that had belonged to her deceased sister. read more

Went for I-9 verification and no one was interested in helping out. Stood there for 30 mins even though had an appointment and I was on time. read more

Great concept - these stores often get customers processed in under a minute - friendly knowledgeable staff.

Some of the employees of the nonprofit I am apart of, Kamp Love, had to get our Live Scans and we were very worried because we knew it would be a tedious process but Ben, Josh and Carmen were the most helpful! They helped us do everything and worked very well as a team! They are the best! read more

The UPS Store - Shipping Centers Near Me - Danville, California

Well, I should have known better NOT to come back to this store. My fault this time... I didn't know there's a fee to pick up a package at UPS stores. They charge $20 to pick up a package at their store. SERIOUSLY? I called other UPS stores around the area (after this mistake) and it's only $7. That's a HUGE difference. A young man who was helping me was friendly and nice but the young lady who seemed to run the store was rude and full with attitude. This store is a HELLA NO to me... So sad to experience such bad service in this area... read more

One of the worst customer service experiences I have ever had! I have had my small business box for 22 years, and have never paid a late payment once on my rental. Today I received a call from a collections agency saying how my box has been closed and I have to pay back rent to keep my box active. After calling the owner trying to get some help, I had one of the worst experiences dealing with a simple issue. I tried explaining how I had not received any paper renewal in my box, or late paper notices at any time. They have no interest in dealing with costumers, and only want to spew corporate policies, and certainly have no interest in dealing with a human. I also stated that I didn't want any emails, only the paper renewal, and they would not accommodate this. She said they would only notify by email, and good luck if that doesn't work. They will not me keep my box, WITHOUT AUTOMATIC CREDIT CARD RENEWAL. This is not what I want, or what I agreed to. I said I did not want this, I want to pay via check or credit card as I choose, NOT BE REQUIRED TO DO SO! To top it all off, she said I shouldn't even have a small business sized box, that I AM REQUIRED TO HAVE A MEDIUM SIZED BUSINESS BOX even though I only receive minimal mail or packages. I have had all my business marketing tied to this address for 22 years, and now the new owners only have interest regurgitating the corporate BS. read more

I dropped off 2 USPS packages and was charged $2 each. I have dropped off at numerous UPS locations between Dublin and Danville and no one else charges except Danville. They are nice but like everyone else says, there are things you shouldn't be charging for especially if it requires for you to not tape/package/label. read more

The UPS Store decided to pull one on my 76 yr old mother, by over charging her on USPS Forever stamps. A book of 20 Forever stamps costs $11.60/each * 5 books = $58. The UPS Store decided to charge her $15/each * 5 books = $75, for a total over charge of $17 for 5 books of stamps. To top it off they red ink stamped her receipt "Effective May 1, 2021 policy No refunds final sale on all items & shipments". Though it's not illegal. Who steals from senior citizens? Scrooge? read more

The UPS Store - Purchase of 5 books of Forever stamps. Each book should be $11.60 UPS Store Danville charged $15/each. Total over charge of $17. - Shipping Centers Near Me - Danville, California

Cheapskates wouldn't take my Amazon return because the top flap wasn't taped shut. Offered to tape it for me for a $4 charge, or sell me a roll of tape. I needed 6" tops... pain in the rear. read more

The UPS Store - Tried to charge me $4 to tape my Amazon return shut, or sell me a roll of tape... said thanks but no thanks. Cheapskates...... - Shipping Centers Near Me - Danville, California

I come in to UPS at least once a week and when I do I'm always greeted with a smile, and Acknowledgment that I have entered. They're always on top of it and never make me feel like a pest when I have Amazon returns. The whole team seems to care and never makes me feel like a nuisance if I don't have my code saved for a return and have to look it up. They work very promptly never have to wait more than 10 minutes even when there's a line out the door. I have another UPS by my work but I choose to go to this location because they are the best read more

I had a UPS delivery to my home while out of the country, so I payed $6 to divert the package to the local UPS Store. I figured Monday after I get home I can reject the package because the shipper sent the wrong item. Well, I get to the UPS Store asked to return to shipper, wrong item, I'm assured "It will be handled!". I go home and email the shipper letting them know the return is on it's way. Tuesday afternoon I call the UPS Store asking if the package was returned, I'm told "the owner said we can't return it until Friday", It was suggested to me to pick up the package, pay to have it shipped back at $12! What the!!! I was furious. This "UPS Store" is holding my package hostage because they're not getting any revenue from "returning" it back to the sender. I call the UPS Hub in San Ramon and spoke to a supervisor who said the UPS Store cannot hold my package hostage and that they'll send a driver over to pick it up. That seemed to be the only way for me to get it released back to my control. How dare Sonja, that UPS Store Owner, for holding my package hostage because her franchised "UPS Store" isn't getting any revenue from it. Well everyone, if you have your packages routed to the UPS Hub in San Ramon you won't have any delays with shipments. I used to work for UPS many moons ago and I know how efficient they are. UPS Customer Center UPS CC - SAN RAMON 4500 NORRIS CANYON RD, SAN RAMON, CA, 94583-1369 Tel:  8007425877 Their hours are very specific so call for times to drop off. It's worth the extra professionalism. Latest Drop off Times Mon-Fri 5:30 PM read more

First of all, give Ben a raise or some kind of bonus. Every time I go in there he is working so hard, trying to meet everyones postal needs and is so kind to each and every person. I go to this store at least a few times a month for Amazon returns and random things. This week I went in to get my daughters birth certificate form notarized. Ben was so nice and immediately helped me out and notarized the form. He was quick and professional, it was a painless process and I have had bad notary experiences in the past at other places. I will definitely be coming back here if I need more things notarized. I wanted to write a review because Ben was the poster child for customer service and he deserves to be seen! read more

I never thought I'd write a Yelp review for a UPS Store, yet here I am, doing so... and happy about it! I've been to this UPS Store location many times in the last two months and I will NOT go anywhere else to ship packages or to drop off outgoing first class mail. Why??? Simply because the customer service is out of this world AWESOME! I am always greeted with a smile by their attentive and welcoming staff, and I've never had to wait in line. EVER! In fact, I've never seen a line during the times I was in the store meaning they are never, ever short staffed. You can ship packages via UPS and US Mail, AND they also sell a variety of first class stamps... even the cute ones! So long post offices.... Hello UPS Store! =) read more

This location is within walking distance of my home and at this point I will no longer utilize this location. Instead I have decided to drive out of my way to go elsewhere due to the continued lack of customer service. Last straw was when I went in to use their flat rate shipping service as advertised online. They said they can't honor that price and proceeded to quote me $60 something. They said I could go home and print out the label for $10 and come back to drop it off though. Instead I went to the next closest UPS location where they printed my label for free and shipped my package for $10. Ridiculous read more

The associates at this store have always been super helpful and friendly. I've gone in a few times with issues I thought would be complicated, but they've always helped me quickly and smoothly. They know what they are doing for sure! Great work! read more

Brittney & Ben- Greet you with a kind demeanor. I live closer to another UPS but come here because they are swift and understand me under the mask. This store can print items and scan them as well as take care of shipping needs. All supplies for packing down to cards are sold here also. Need a mailbox? They have that too! One. Stop. Shop! read more

They are very helpful and efficient. I had Benny, an employee there help me with copier services and he was great. He knew what he was doing and was very nice. I have been going in there for years and have always had a good experience. read more

Worst store, charged me labor to tape and package box that I packed. $55 for a cardboard box 3 strips of tape. Never be back here again.... read more

Sima at this store os AMAZING. She went above and beyond. I went to ship on Sat at 3:38. I realized just after 4 pm that I had given the wrong address for one of my shipments. The store was closed, so called them FIRST thing Sun morning at 10 am. She went and found the packages, did a void, returning the shipment and then set it all up again to ship on Monday, all over the phone. I am soooo grateful she went out of her way to support me on this. THANK YOU, Tamara read more

This was the worst UPS experience ever! I use UPS frequently and my encounter at this location was very unpleasant from the aggressive bullying behavior of the customer service woman to the excessive charges, I recommend to go to a different location! I had a QR code for "free" shipping but needed to purchase a box for $14.14. I was then charged $10.33 to put 2 small boxes in the purchased box (labor) and another $10.33 for packing material (paper). By the time they were done I was charged $34! Mind you I didn't want packing and would have left with the box but I was traveling so I didn't have tape handy. So basically all I needed was tape and instead was treated badly and ripped off. Steer clear of this location! read more

Wanted to charge $4 for two pieces of tape. I suggest you change this policy. Upsells you a lot. I know times are tough but used to have better customer service. Edit: Gave an extra star because the manager/owner took time to write a thoughtful response to my concern seen below - maybe we can work it up to 4 in time. Less upselling though... read more

I've been here three times and each time has been a colossal disappointment. My first experience, I had a very friendly gentleman help me with my Amazon return, but informed me the packaging I was using (original packaging sent to me and what was stated to return it in per Amazon) was not sufficient and instructed me to buy packaging material. I told him that was very odd because this is how it was sent to me and I did not damage the packaging. Amazon's instructions were to pre-package it in the same packaging and drop off at UPS. I got forced to buy packaging there to return my item. I've never had this at any other UPS Store. Second visit, same ordeal, different person. Third and final visit, same thing. Long line behind me, 4 visible people working, I was first in line waiting. Amazon did not provide instructions stating I needed to package my own items. The instructions, which I screenshot, showed to drop the item off at a UPS store and they will package it up for me. 2 women told me I am wrong and my return QR code is "new" and they cannot pack my item for me. I showed the instructions and email I got from Amazon. Their statement contradicts everything I have from Amazon. They refused to return my item and told me to buy their packaging material. This time, I refused. I believe these people are just trying to make money on packaging and do not want to participate in Amazon returns. As it is, there's a sign on the door stating they won't accept USPS mail from the public, yet every store I've been to either has a postage box or the ability to accept mail since UPS sells postal box spaces for mail delivery. Mind you, I don't need this service, but I think it's rather odd that this one location is refusing services and spewing incorrect information. I've just taken the same Amazon return to a different UPS store and it was accepted in the same condition it was in yesterday. That's all the proof I need that this place solely wants to sell UPS services. read more

stopped by at 4:50PM on 9/2/23, I was second person inside while other person was at the counter explaining to UPS employee what she was requesting/needing (something about moving into her new address coming up).The UPS worker replied "if you let me get a word in I could respond, but you haven't let me get a word in to explain we cannot forward your mail". The customer seemed to understand the point of not forwarding the mail and she was still trying to explain what she was requesting from UPS. The UPS employee told the customer she needs to calm down because clearly she upset because he could see it in her face, she said your embarrassing me in front of your customer (me) and he was not listening. The UPS employee continued to insult the older female as he stood behind the counter two young daughters that were standing along him on the right side and the left side. I witnessed another UPS employee walking by looking but not coming out to deescalate the unnecessary insults from the UPS employee. Then a female came out looked like possibly the mother of the two young girls and she went to the UPS employee who then explained that this customer is completely out of control, he's trying to explain to her that her mail cannot be forwarded and this elderly women stood there and said loudly "excuse me, I'm the customer here, your speaking about me, I'm right here". The UPS female did not try to help the customer either , just listened the the "story from the UPS employee that basically continued to insult this elderly women. The customer left and said she's done with them. I'm sharing what I witnessed as this was completely unfair on the customers behalf, unnecessary insults towards this older lady. As far as my own transaction, the young girl possibly 10yrs or 12 yrs old used the scanner and the register and completed my transaction at 04:53PM. Did not look of age to be legally working, did not look the age of having a work permit. There are many laws in the state of California. This UPS store needs to be evaluated immediately. read more