Needed more notebooks. Ordered online and pickup was easy. I walked in and notebooks were ready. Customer service, once again, was very good. The young guy was very patient with me and looked for my notebooks. Also shopped around for a few more 5 subject notebooks in store: very good prices. I think the best price Monday the Tri Valley, even better than Target especially when Target was out of stock in store. Will come again. read more

This was my conversation today. Me: hello Staples employee: what do you need? Me: is there a TSA pre-check screener available today? Staples employee: they are not here Me: are they on a break or are they done for today? Staples employee I don't know when they will come back Me: should I come back next week? Staples employee: I don't know Me: should I look online for a phone number to call? Staples employee: yes After that interaction, I thanked her, turned around and left. I don't think I'll be going here again to get screened. I'd rather go all the way to the Oakland airport. read more

Some people just take their job for granted.. no more customer service experience service is offered at Staples. San Ramon location. The TSA precheck business hours should be changed from 9 to 4:54 pm instead of 5 pm close. read more

Very bad service. Staff disinterested in helping or even acknowledging customers. Hated the experience. Never coming back. No wonder Staples is going downhill. read more

Apparently party city will have a section in all staples stores. Walked in on a weekday morning and picked up some office supplies. They had a sale going on, so I was able to pick up some pretty fancy dancy notebooks, pens and tabs (for labeling). A great value, for quality. read more

Exceptional customer service! A big compliment goes to Brian, who helped me with my issue and went above and beyond to make sure everything was resolved. Thank you so much for caring and for providing such professional and attentive service. I truly appreciate it. This is definitely my favorite Staples store! read more

You will find what you need for office needs. Not a big staff but helpful enough. Prices are on par with Amazon. Nothing bad and nothing outstanding...I do like brick and mortar places. Surprisingly they have a good selection of gaming peripherals and needed one in a pinch. If you need office or light gaming supplies this is not a bad place to go. read more

Staples - Printing Services Near Me - San Ramon, California

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I had an extremely frustrating experience involving a purchased printer cartridge left behind at this Staples location on May 7th. Calling the store directly was my very first step after arriving home and realizing the cartridge was missing. I spoke with Store Manager Jason twice the day after my visit. He stated inventory was all in order and that nothing had been left behind on the counter. I pleaded with him to review the surveillance footage, but this was not done and thus the matter was not resolved and no meaningful assistance was provided at that time. After a call to Customer Service, escalation to the Office of the President and multiple calls over two weeks, I still received little more than generic responses and no indication that a real investigation had been conducted. Ironically, the issue was finally resolved only after I contacted the store again yesterday in the hope of speaking with another manager and was fortunate enough to reach Assistant Manager Brian W. He immediately reviewed the surveillance footage while on the phone with me and confirmed that the cartridge had indeed been left sitting on the counter after my transaction, unnoticed by the cashier after she became distracted by another employee. I visited the store yesterday, and was given a replacement cartridge by Brian. I do very much appreciate Brian's professionalism and prompt assistance in locating and returning the item. However, the broader customer service and escalation process was deeply disappointing and unnecessarily stressful for what should have been a straightforward matter to investigate. And I remain concerned that I was previously informed by Store Manager Jason that inventory was in order and that nothing had been left behind on the counter, whereas Assistant Manager Brian W. was later able to review the surveillance footage immediately and confirm that the cartridge had in fact remained on the counter after my transaction. I would appreciate understanding how these conflicting conclusions arose. I hope district leadership reviews how this matter was handled, because a simple surveillance review could have resolved the issue weeks earlier. read more

I recently needed a new printer and the store manager spent quite a bit of time explaining all the new aspects of inkjet printers - brands and functions. He also helped me get as many discounts as he could. I shop here many times a year and the staff has always been good, very good or great. I'm really glad to have Staples in the San Ramon, California area. Great store. read more

I had a major problem with my HP printer choking on the new batch of Staples brand paper. I was frozen, unable to print anything successfully. Today, I brought in the partially opened ream of paper and Brian at the front desk was more than accommodating. He allowed me to do a straight-exchange my old (non functional) paper for a new ream of HP brand paper and VOILA ! My printer is once-again running reports and printing everything perfectly. THANK YOU BRIAN !! Your commitment to client service is what keeps me coming back to your store despite it being a longer drive for me. Greg read more

I haven't been here since high school or college maybe, but I am happy they are still around because I was in need of some printing services as I sometimes don't trust the printer I have at home to get the job done right when it comes to vibrant color / printing multiple copies (3 copies) of 24 sheets each... and I needed it done same day or pick-up for early next day. As I was short on time, I found the service and submitted my order online at home and paid for same day which was about $15 added to my pre-tax total. You're able to select your paper size, color vs. black and white, having it stapled or not and whether you pay online or at the store when you pick-up. I think the preview online was really slow because sometimes the pages didn't load for me to check, but I trusted that my PDF uploaded accurately (I had done it a couple times before submitting). It said my order would be ready by 5pm, I received a text and voice mail telling me my order was ready at around 3:10pm and I had placed my order at around I think 1:30pm. I didn't walk around the store because I didn't want to impulsively buy anything else as my prints were around $72 total. The store felt somber, sort of empty, but there were people there, clean, and appeared organized. I wanted to just do a quick pickup. There were a couple people ahead of me, but I didn't mind waiting as I stared at merch and services from afar. The girl who helped me was nice, told me she'd be right with me, showed me my order, had a pleasant conversation. I didn't flip through every page there, assumed it was good, but during my review at my interview I did notice some things were cut off (it was probably the bleed or whatever its called... luckily it wasn't super imperative info, but I kind of wish it had been perfect for the price). read more

Was a clean orderly stable, can't complain. I guess over time many things went up in prices including pens but it is your go to for office supplies in one spot. read more

I just need to tell you about an employee there named Mani. My friend and I needed help printing 150 programs for my friend's daughter's funeral. With everything else going on, I was anxious and I really didn't know how choose the paper, if I needed to fold it myself or not, etc. On this really sad occasion, Mani gave his full attention, presenting with us with choices for paper and his recommendation. He printed an example for us and it was beautiful... the type of paper really matters when you have a photo on the program and I did not know that. Not only that, the price was great because he found us a coupon that was useable on this very day. He was kind with his actions and his words as he realized what kind of program this was for. The way he spoke and presented everything to us, and the way he just took care of us, will be one of most memorable things about this week. It was a relief to have a good experience here. The last thing we needed was to have a bad experience or an unhelpful employee. I wish I could go on forever about the way Mani helped us and made us feel. He deserves to run that place! Thank you Mani. We won't forget how you helped us during this painful time. We will definitely be customers of this Stapes from here on out. read more

Been kicking tires on paper shredders - finally pulled the trigger - found one with a bulldog on the box so it must be good. I'm tired of wimpy paper shredders. They jam they clog - they overheat - you pull them apart and it makes a big mess. I already had a $120 paper shredder that I wasn't happy with so I knew I needed something a step up. Store is large and bright. I overheard one school teacher yapping about how she would torture her students with this or that. I think school teachers probably love this place... its full of items that can boost one's self esteem - and I think that's what most teachers go into teaching for - to feel good about themselves. Get this paper shredder monster home - haven't even plugged it in and I already feel a boost of ego. Staples also has large chairs with high backs I bet would make you look very important. This isn't my scene - I'm always next door at Home Depot - I think I fit in better with the type of person that you find there rather than the pushy ego teacher type. read more

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Many thanks to Brian and another employee for being quick, efficient and helpful! This morning my husband ran out of printer ink that he needed to print documents for a 10:00 meeting. I was at Staples at 9:00 and they found the ink cartridges and had me out of the store rrally quickly. I was home by 9:15 and my husband was able to print and be out the door at 9:30. What great employees! read more

went to Staples to have some posters mounted, and Erin went above and beyond to help me get my project completed quickly and cost-efficiently. Their customer service was outstanding -- Erin was patient, knowledgeable, and made sure everything turned out perfectly. I really appreciate the extra effort and will definitely return for future projects! read more

I forgot to bring in a takeout container from my car and decided to throw it out. Simple right?... Weird that there were no trash bins outside. I asked the employee if they had a trash bin. He was not friendly at all. He said "no, we don't accept trash", so I set the container outside while I shopped. As I was checking out, he didn't ask me about my shopping experience or anything relevant, instead he said, "you're going to pick up your trash outside, right?". Dude, of course. Strange thing to focus on. Would have went to somewhere else if I knew the experience was going to be so unwelcoming. The certificate covers I purchased seem to be decent quality. They were a bit pricey, next time I will order from Amazon. read more

I've visited this store a few times for their lamination services and my experience was great. Noelle was friendly, professional and my posters were laminated quickly. I browsed the aisles while waiting and was impressed with how organized the store was and the variety of pens and pencils sold. The print center is great and I will definitely be back for school/office supplies! read more

Staples - Printing Services Near Me - San Ramon, California

Was was surprised how unorganized and dirty the store was as you entered when employees were just standing around. When finally received service it felt like I was putting them out. Customer service sure not what it used to be when I was younger you got paid and you served with a smile. Not sure how this store stays in business. Clearly a lack of good management read more

I mirror the other reviews re Debra. She was miserable, rude and completely unprofessional. I would suggest Staples consider some coaching if they care about customer service - she needs it. read more

Ever since the pandemic no one wants to work. Walked in to get something printed. There are two people behind the counter and I felt like I wasn't even seen. Then the man starts to walk over and from a distance asked if I can help you? I replied, I'd like something printed that is on the SD card. I explain to him what I need. And he's giving me a blank stare so I need to ask him why are you looking at me like that? He proceeds to ask me if it's set up right? I said sure. He prints out the copies and he said this is how you have it set up you'll need to correct that and bring it back. I asked him if he can do it. No we just print. WOW they used to go out of their way printing adjusting and making whatever necessary changes needed to make sure we had it all right for printing. But guess not anymore? Or did the guy just not want to work. Cause this is how I felt being that I've printed many times there. read more

2/5 stars for help looking for a product over the phone . Asked for a color laser printer and it was a definitely "no" nothing in stock from two individuals . They were nice and professional. However my guy feeling said to stop by anyways since I needed printer paper and I was only 5 minutes away after talking to associates. Bright bright easy to find items in every aisle. Love the pen aisle for sure. Cool election of furniture that I didn't know existed. Paper seems to be very expensive... but then again everything is ridiculously inflated these days. Walked down the printer aisle and guess what I found ?!!. One of the laser printers I was searching for . One of the associated even was shocked I brought it up to ring up and even remembered we had talked not so long ago ..lol . I just chuckled away and was just happy I got any type of color laser printer..... these things are scarce to find read more

Retail Store? That's open and not going out of biz must be a thing of the past. But Staples I got to say are doing it right. My main reason I like this place is all of the chairs they have. When it comes to buying an office chair you need to try it before you buy it. I have bought 7 chairs from online i have hated every one so far. So you get a great deal but you don't get the comfort you need. They have chairs in stock and you can try them before you buy. The customer service was very nice and helpful. The Store was very clean. It was not buy. I would stay Staples it's doing well and had some good prices compared to online. So if you need a real store to pick up real products I would stop by this location and check them out Thank you Staples boiz read more

Staples - Try your chair before you buy - Printing Services Near Me - San Ramon, California

This Staples is the closest office supply store to my home. Located in the shopping center shared with Home Depot on Crow Canyon Blvd, it's been here for over 20 years. Many a times, they have kept my business going by having printer ink, paper, cables and networking hardware readily available. Not always the best prices if you don't have coupons or other discounts. Lately, I have shopped with discounts on Staples.com for things like monitors and computer components and not wanting the expensive packages delivered and sitting on my porch, I've had the orders delivered to this store. The selection on Staples.com is more comprehensive and have national discounts. The staff is very friendly. Besides, the back to school rush the store is not that busy and parking is plentiful. If you sign up for the Staples rewards program, they send you discount coupons every week. read more

With this crappy COVID-19 causing my eating out to suffer, I turn my attention to my local Staples store in San Ramon. I like, but far from love. If you have an immediate need for a selection of office chairs, printers, or ink (then again, you got your Costco), or envelopes, pens, etc, this has been my place. But, with the novel invention of the so-called internet, I prefer now to shop on Amazon -- much better for pricing and referencing those handy-dandy product reviews (hey, who knew?). But, then again, instant satisfaction can't be outdone. Service here, for me, has been quite helpful. They may not know everything about everything, but they try with a smile. read more

Thank goodness for Staples! I went in this morning in a mild panic due to my office's printer being broken unexpectedly. I needed to print a document and get it over to a client ASAP so off to Staples I went! The greeter was super sweet, I didn't catch his name but he was blonde - he directed me to the self-service area and told me I could print documents from there! What a life-saver. It was easy enough, you send your PDF documents to an email taped on the printer and select your options on the touchscreen. I was done within 10 minutes. Really impressed, thanks Staples! read more

Quick and easy. I was happy to find the items that I came in for and more. The store was clean and well-organized. This store site cares very much about physical distancing. It offers dedicated parking space for the curbside pickup, hand sanitizing station, large visible signage indicating the store's complying with the mask requirement at the store's entrance, and that all staff wore masks. Staff members were kind to greet me when I came in, and quickly helped me find and locate the specific products I was looking for. The price matching was easy since the price listed on staples.com for the item I was looking for was different from the in-store price. The product stock was exactly as stated online. I was impressed since this is not always the case with the online-to-in-store shopping experience. Lots of stationery and office/school supplies were on sale. Because the store was quiet, I browsed and bought more than I intended. read more

I went to Staples on Crow Canyon to print out some documents. The print department was really busy so I used the self-serve machine. Getting the job printed was easy and quick, good quality and the best price per page of all the places I researched. I took off 1 star only because none of the machines would read my USB key. So I had to go sit in the parking lot and email the documents to the store. That was a bit frustrating. However - I have to give thanks to the young man in the print department who took my USB key to try in his computer, to confirm the problem wasn't with the key itself. He also helped me figure out how to find the print option I needed. All in all, I will definitely return when I need more printing done. read more

I went in to get a color photocopy of a photo I have. The guy behind the copy desk was doing something, but came to help me when he saw me and was so helpful answering my questions and making the copy for me. I actually went to the Fed Ex Copy Center first by habit, but for some reason they were closed on the weekend. Often there I have to wait for help, and even then it's minimal help. After this past trip, I'll be heading to Staples when I do need copying done. read more

Working from home during Covid-19 requires me to frequent Staples to fetch offices supplies. Fortunately this location is walking distance from my home and it also happens to be my favorite office supply store. The second you enter the store you are greeted by an associate who welcomes you and he/she asks if they can help you locate your items. Now that's customer service! The store layout is clean and organized which makes it easy for you to grab what's on your shopping list and hit the road! read more

Staples - Exterior - Printing Services Near Me - San Ramon, California

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Have you ever been to this location and rushed out ? That's exactly how Desmond treats the customers there . He said maybe "5 times, we close in 10 minutes." I called prior to heading in, and the i spoke to Brian, he said i can come in and print as long as i was there before closing ... I hear in, and Desmond, says "just to let you know we close in 10 minutes." Cool . Noted. I say "i just need to print something" and Desmond responds, printer area closed at 5. Followed by, We are out of paper ..... What a fun waste of time.. either way, definitely felt like hr just wanted customers our the store to close and leave. I'll make sure to avoid this store going forward. Thanks . read more

I really just want to give Melissa at this location a shout out!!! I went in there to get some items printed. The first lady that attended to me was cold and non receptive. She mentioned to me that there was a lot of work that she needed to attend to and she didn't try to help me. While I understood that there was a lot of work, my goal was to explain what I needed, place an order and then pick it up the next day (tomorrow). She then asked Melissa who had just walked in to assist me. Melissa was very patient. She listened to me, understood what I needed and helped me with my order. But the best thing is that she went above and beyond to have my order ready today (same day)! She sensed my desperation, although I didn't say a word, and she helped me out despite all the work she had. She doesn't know how much joy she put in my heart today. THANK YOU SO MUCH, MELISSA! read more

I came in here this morning and was being helped by a women named Dana. She was incredibly rude, kinda embarrassed me when I asked for help and was talking to me from yards away. She refused to come up and show me how to print something. I just moved here so I told her I go to the one in Clayton and don't know where anything is. She goes "Really I run the one in Clayton.". She pointed far away where to go. I asked if she could come over for a second. she just kinda embarrassed me and said "like I said it was right over there". While pointing far away... do not suggest this one. Dana is very unhelpful and publically embarrasses you for asking twice. I bought a lot of things from other branch. I won't be returning... I don't know how humans act like that at work. It was kinda mean and there was only 2 people in the whole building at 10am on a Tuesday... they need more of a kinder helpful manager in this location. If she talks to buying guest, I can only image how she talks to employees... I came back 30min after because I left my card at home. As soon as she seen me again she said "I'm going on my break." She used her phone on the floor then 10 minutes later started helping another guy. I didn't say much to her. Just asked for help and she was so rude and hatred towards me... this is the first and only bad yelp review I've wrote in my life... I didn't know the lady and I just said two sentences to her. I'm a pregnant women. It's not like im scary looking or a huge threat. read more

I typically order office items online, but was looking for an quality office chair. I wanted to test some out before committing and so I visited this store. When I got to the back where the chairs located, a sales person named Brian approached and asked if I needed anything. I was about to wave him off but then asked him a question about assembling one of the chairs, I'm so glad I did. He then asked some questions that made choosing a chair so much easier. Brian went above and beyond to help me not just find a chair, but some of the other items needed (chair mat, mouse pad, etc.), which I planned to purchase through Amazon. He's very knowledgeable and was able to address all of my additional questions. Brian pointed me out to some pairing sales I didn't know about. Overall is he was super helpful. He even helped take everything to my car. I plan on returning to the store due to this interaction alone. read more

Staples - Easy to assemble and high quality office chair - Printing Services Near Me - San Ramon, California

Went to Staples today after seeing their on-line ad for a price of an in-store purchase of an item. When I visited the store, they would not honor the online product price even though I showed them proof of the price on the internet. The store representative did not apologize and was very matter of fact. Let's not patronize or encourage our local stores, if they practice this type of business. I will never go back!!! read more

I spent about 30 minutes in the store browsing and buying school supplies. I felt like I was being followed by several employees. They kept asking me if I needed help, and each time I said "no thank you." There were many other shoppers in the store...so why would I need a personal assistant??? read more

This is the second time I ordered business cards from them. The first time they had issues with the coloring coming out per specifications but Eric was able to resolve the issue. This time around the same thing happened. Purple must be a difficult color to get right. Eric once again was able to help solve the problem. His knowledge of how ink comes through and interacts with the paper and ability to modify the printers settings remarkable. If it wasn't for him, I would have walked out without my business cards and unhappy. That was not the case though. I got the quality print on my business cards that I expected. Thank you! read more

The shelves were stocked and people were available to check for additional supplies. This is extremely helpful for teachers buying large quantities! Also, appreciate the teacher discount read more

Manager was very nice but went to return something at the designated Amazon drop off and was directed to the shipping center - employee Deborah was extra rude non helpful and unable to return what I intended to due to her inability to make a new shipping box. Our conversation lasted less than 30 seconds - Ended up rerouting my return to another location. Deborah is lazy and rude employee she should be fired for her lack of and find a job that is non customer service driven. read more

My experience procuring business cards from this particular establishment was amazing. I came from a horrible experience from Fedex store. Originally, I went to Fedex hindered by the sluggish pace of the online ordering process and charges to get the cards at home really fast ( more than 100 dollars). I wanted the cards fast (conference) so, I resorted to in-store procurement. Regrettably, what transpired was an appalling outcome: 350 diminutive cards, starkly deviating from the specifications I had provided, and marred by printing of such abysmal quality that disbelief was an understatement. Upon bringing these glaring deficiencies to the attention of the personnel at the shop, their response was incredulous. They brazenly insisted that the cards were of the "standard size," until a comparison with a card from FedEx revealed the glaring disparity. Only then did they begrudgingly concede that a significant error had indeed occurred. Despite their begrudging admission of fault, the proposed remedy was nothing short of exasperating - a suggestion to reorder the same woefully inadequate cards, compounding the frustration of an already wasted effort. This subpar batch of cards exacted a hefty toll of $55 for a mere 350 units. Exasperated and disenchanted, I sought refuge in an alternative solution. I found solace at Staples, where for a mere $17, I acquired 500 cards of impeccable quality. Notably, these cards adhered to the standard size I originally stipulated, and were printed on superior-grade paper - a commendable feat accomplished in less than 24 hours. Remarkably, I was promptly notified within eight hours of the transaction, despite encountering a minor impediment due to a banking issue with the original card, for which Staples promptly corresponded via email to rectify. I was able to catch that before I went to the workshop. I had another issue online and inmediately, they resolve the issue and they charge the credit card. The customer experience was amuzing overall! This is what you need to do to keep a customer. I definitely will order business cards from Stapples and bring more business from my company! good job! he dichotomy between these two experiences could not have been more stark, underscoring the sheer disparity in quality and service standards. read more