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Updated 1 month ago

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Response time

9 hours

Response rate

100%

Services - ScreenWorks

Data recovery

Device support or repair

Mobile phone body repair

5 More Services

Mobile phone support

Smart watch support

Tablet body repair

Tablet support

Video game console support

ScreenWorks Photos

Recommended Reviews - ScreenWorks

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7 months ago

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6 months ago

I was able to call and get excellent customer service right away. They understood the need and we're able to help us quickly.

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8 months ago

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11 months ago

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2 years ago

Screenworks was fast and competent. They fixed the camera on my Samsung S20 Ultra while I had lunch and only charged me $20.

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1 year ago

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1 year ago

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1 year ago

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9 months ago

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1 year ago

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2 years ago

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1 year ago

Austin helps me every time I come in with a problem. He is knowledgeable and friendly and gives a fair price. I highly recommend!

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2 years ago

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2 years ago

Austin was amazing! I came in with a dead laptop and Austin found the issue, cleaned it up and I'm back in business! Thank you!

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3 years ago

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3 years ago

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3 years ago

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3 years ago

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2 years ago

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2 years ago

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1 year ago

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1 year ago

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2 years ago

Very quick and informative service! It only took about twenty minutes from drop off! My screen is looking brand new

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1 year ago

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3 years ago

Had my iPhone XR battery replaced. Professional service. Very understanding and explained everything before.

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3 years ago

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5 years ago

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4 years ago

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5 years ago

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3 years ago

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2 years ago

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2 years ago

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3 years ago

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2 years ago

The young men at this shop were very helpful and professional. They did a great job helping me and fixing my problem!!!

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4 years ago

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4 years ago

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4 years ago

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4 years ago

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3 years ago

Incredible business for the locals of downtown Pleasanton. I'd really recommend them good prices fast service.

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3 years ago

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Ask the Community - ScreenWorks

Can u reset iwatch without password?

If it doesn't have an Apple ID or you know the Apple ID information, we can help with resetting an Apple Watch.

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Review Highlights - ScreenWorks

This review is long overdue (3 weeks) but I just want to say how great Austin and Jimmy are at ScreenWorks.

Mentioned in 20 reviews

Read more highlights

Mobile Kangaroo

Mobile Kangaroo

(197 reviews)

I had 2 separate issues with 2 MacBooks. My wife used Mobile Kangaroo in SF for service on work…read moreMacBooks, so, i selected Mobile Kangaroo in Pleasanton as a service provider. Appointments were quick and easy. I was able to make next-day appointments with Mobile Kangaroo online. Good follow up and reminders in email and text. Drop off of the MacBooks were easy. Staff was professional, asked good questions to understand the problem, and even knew about extended warranties due to manufacturers issues. One MacBook was ready in 3 days; the other in about a week. Got a text and email to pick them up. Pickup was just as easy as the drop off. Great Apple service provider. If I could give more than 5 stars, I would!

We needed to quickly change the password on my elderly father's Mac laptop ASAP. As a PC/Windows…read moreuser and didn't know how to navigate the Mac toolbar to do this. I tried to schedule an appointment at the Apple genius bar but they had no availability. The Apple website listed Mobile Kangaroo as an alternate source of support. I walked into the Pleasanton Mobile Kangaroo location with my father and his Mac laptop and asked the employee at the front counter if he could tell me how to change the password on a Mac computer. Rather than answering my simple question the employee rudely told me I needed to pay him $65 before he would tell me anything. I again asked if he could just point me to the right screen icon to navigate to the change password feature and he again rudely refused to tell me without a $65 payment. Then, another customer walked in and the employee dismissed me and began assisting the other customer. My father and I left the store and while sitting on a nearly sidewalk bench I figured it out on my own in just a few minutes by googling for the instructions. Had the employee been helpful we might have purchased a service agreement because the store location was convenient, but given the service they get this review instead. I do no recommend them because of the employee's attitude.

Pleasanton Computer Repair

Pleasanton Computer Repair

(197 reviews)

I am so happy I found Pleasanton Computer Repair! I have an Acer laptop, and it was not charging…read more The computer is only a year old, so of course I was disappointed. I went to another repair shop who mentioned they don't work on Acers and there are very few shops that do. They did tell me to check with Pleasanton Computer Repair though. Thank goodness I did! They were able to repair my computer for a lot less than I anticipated and finished the project quickly. My computer is working great, and Gabe even sent me a follow up email 2 weeks after he fixed my computer to check in and see if everything was working well. I highly recommend Pleasanton Computer Repair! They have great customer service, repaired my computer quickly, explained clearly what they were going to do, and provided a really great price.

Last November, my kid accidentally spilled water on his laptop. We wanted to know if it could be…read morefixed quickly because he takes many online classes. It is a high-end LG laptop. Pleasanton Computer Repair is close by, so we took the computer there after speaking with them briefly on the phone. They said they will let us know in a week's time whether the computer can be repaired or not, and there are fees for diagnosing the problem. Unfortunately, a week later, no one called back. We called after a week, and they said, "Sorry, it would take a little bit longer to know whether they can get those parts." Again, nothing happened until we called about 15 days later (in the meantime, I got a cheap laptop online for my son as a replacement). These days, the kids have to rely on technology for all their schoolwork. We continued to wait and call from our side. They apologized for the delay but never followed up proactively to determine the cause of the problem. Eventually, they found the source of all the trouble and said they would order the parts from LG. Meanwhile, we had a family emergency and left the country for 15 days. Came back and still there, we have no updates on whether parts were available or not. By this time, we had given up on the computer. Then we get a call from them saying that LG does not make the parts anymore. So, finally, this place informed us two months later that nothing could be done to save our laptop. Seriously guys? You charge upfront to diagnose the issues, and we paid -- at least you should feel the moral obligation to tell the truth at the end of the long wait. Then we called LG and felt like idiots for not doing that first--LG people were surprised and confirmed that they never stop making parts. Two days later, we shipped the laptop to LG, and it was returned in a week, fully restored. I look at all these reviews and think -- either nothing major was wrong with their computers, or I can't trust Yelp anymore!

ScreenWorks - mobilephonerepair - Updated May 2026

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