Great service and fixed up my iPhone screen quickly within a couple hours. Highly recommend!

Fixed a non-functioning MacBook Air in less than 3 hours for a very fair price. Wife spilled wine all over the MacBook keyboard and we quickly tried to clean it off and put it upside down. MacBook continued to function for a few hours, but eventually the screen, keyboard and trackpad failed to work. We still occasionally saw the apple logo on restart and heard the 'bong' when it started up. Plugged it into an external monitor and the remaining internals seemed OK. Brought it to Serviceware at 9am on a weekday, let them know the issues, and they gave me a couple scenarios and estimates. Nothing too surprising. [[HIGHLIGHT]]They called me only a couple hours later to let me know they ran full diagnostics, repaired it, and it was ready to go.[[ENDHIGHLIGHT]] A little remaining liquid that they cleaned out and replaced the screen angle sensor. Overall, these guys diagnosed the problem, charged me a very reasonable rate for labor and parts, and fixed the problem in record time. Had I taken this problem directly to Apple, I'm fairly certain they would have said it was totaled and wanted me to purchase a new one instead. [[HIGHLIGHT]]Very happy these guys are in business. Excellent service. I would happily use them again. Highly recommend.[[ENDHIGHLIGHT]] read more

I visited Serviceware this morning to have what I believed a "cracked" camera lens repaired after accidentally dropping my iPhone and noticing cracks on the back camera lens. After inspection, the gentleman (I forgot to ask his name) found that the cracks were only on the plastic protective cover, and my iPhone lens itself wasn't damaged. To make sure internal components of the phone were affected by the drop, he ran a diagnostic test to ensure everything was working properly. [[HIGHLIGHT]]When I offered to pay for his time, he kindly declined.[[ENDHIGHLIGHT]] This company has certainly earned my trust and future business. read more

I am so glad I brought my IPhone to these great people instead of going to an over-crowded and hectic Apple Store. [[HIGHLIGHT]]Most excellent customer service from friendly and competent staff.[[ENDHIGHLIGHT]] They are my one-stop for any future problems I might have with my IPhone at such affordable prices. Really folks, you can't go wrong here. read more

[[HIGHLIGHT]]This is at least my third encounter with Serviceware, and I'm happy to report that they're still the best authorized Apple repair shop in the area.[[ENDHIGHLIGHT]] This time, it was simply a replacement of the battery on my iPhone. From my initial inquiry to completion of service, the experience was seamless. [[HIGHLIGHT]]Why go to the Apple Store when Serviceware can take care of you with a lot less stress?[[ENDHIGHLIGHT]] (And you can't beat the parking situation!) read more

Excellent, high quality, professional and quick service for my Lenovo laptop. Solved my problem quickly, immediately let me know. Highly recommend them! read more

Wow- this is the place for any computer/tech services. I had an appt to have my "vintage" MacBook Pro evaluated for diagnostics, but as I arrived Justin told me right off the bat 'there's nothing we can do'. I was taken aback at first, but as he took the time to explain, trying to run a diagnostics just wouldn't work on my laptop. It's 12+ years old and even Apple called it vintage. Justin was very straightforward and informative- I was so appreciative of that, he could have just taken my money and tried to run a diagnostic check, but he didn't. Serviceware just earned a customer for life- I don't care where I'm at, I'm going here for my tech service- even if I have to ship from another state. read more

Found a random small crack in my display. Came here to get it fixed and was not disappointed! They looked at my laptop, were very transparent with timing and process, and kept me updated on how things were tracking (the part they needed took a few additional days to arrive). In terms of pick up, they were very flexible and held onto my laptop for a few extra days after the work was complete as it was hard for me to sneak away during their business hours. Overall, very happy with my experience and everyone is so friendly! Definitely have found my computer repair place! Side note, they are open till 4 pm! (Not 3 pm as it says in Info) read more

I came in right at opening after setting up an appointment the night previous. My iPhone's screen had begun to "pop out" for a lack of better terms and after doing some brief research online I summed it up to a bad battery. The woman working the front desk was very polite and got me checked in rather quickly before passing off the repair to her colleague. The man helping me was welcoming right off the bat and explained what exactly the issue was and steps they needed to take for the repair to commence. The whole time I had faith that they'd take good care of my iPhone. I cannot begin to thank them enough for their customer service and speed in fixing my phone. I 100% recommend this place and will be going here directly with any future issues! read more

[[HIGHLIGHT]]Amazing customer service![[ENDHIGHLIGHT]] Had an iPhone battery replaced and took less than 2 hours. Would highly recommend.

So my MacBook Pro's screen just went out on me, how it happened was a long story that I wish to not relive (my kids pulled the chord and it dropped.) Anyway, I needed a new screen and not only are they Apple Authorized, they were friendly, able to get me a quote and an appointment amid the pandemic and chaos of busyness of people I guess dropping and breaking their MacBook too and my computer was ready within about a week of dropping off. Simple transaction and I was very pleased to have my life line back. Definitely worth the drive to Pleasanton for me. read more

I'm really happy I found Serviceware. I appreciate that they tried multiple times to fix my phone before giving up. I'm super thankful because some vendors would stop trying after the initial time. This saved me from needing a new iPhone or going a super expensive repair route. Bonus Point: They are also incredibly nice :) read more

I thought I had already posted a review of this place, but when I went to find them again today I realized I hadn't. In summary: they are fantastic. First of all, both the receptionist and the two technicians I met treated me like a human being. I loved the way they spoke to me, the advice they gave, and how quickly they handled my repair. I also loved the location (slightly out of the way, but easily accessed right from the lot--maybe ten feet away from where you park). There were no crowds. They contract through Apple but they feel more like a Mom-and-Pop (or Brother-and-Sister?) operation. They are superior to the mall in every way. Serviceware for the win! read more

Thanks for the great service, I will remember you next time I or anyone I know needs help with their IPhone or computer...

Absolutely amazing! I had a power issue with my MacBook that Apple Customer Care through chat were not able to diagnose. They referred me to 3 or 4 different service locations. I am really glad I selected Serviceware!! I walked in and they were polite and eager to help. They looked at my issue, started to diagnose and had it resolved in 15 minutes. From there they did some additional health checks of my system and I was complete. They explained that they are a small business and take a lot of pride in their work and business. You can definitely tell. I will not be going anywhere else with any of my Apple issues. read more

Just got back my Macbook Pro (2016) after having an unexpected display issue, the device was able to repaired in about 5 days (including the weekend). The front desk assistant Jenn and the tech repair advisor Justin were very professional and quickly assisted my laptop concerns. Justin informed me of a backlight recall I had on my laptop, that I was unaware of, and was able guide me through the several processes of repairing my device. Both workers were very responsive and supportive to several of my questions and concerns, and Justin even assisted me with a question I had regarding some assistance I needed for data recovery from a previous Macbook device I own. I have had a very wild and negative journey with my previous Macbook repairs, as I have not had a good experiences with Apple and other Apple Certified repair businesses and I can easily say that Serviceware is a trustworthy and efficient business for your technological needs. I will most definitely be recommending this business to friends and family. read more

My many, self-inflicted Mac laptop disasters have brought me to Serviceware several times over the past few years. At each and every visit I am greeted by a super positive team of professionals who are able to quickly determine the most efficient and effective process to get me and my laptop back and running. And they never make me feel ignorant (though I am!) Hats off to this little gem of a shop and team! read more

No fuss accurate service. Nice people to work with. Nice to have a local Apple service center instead of going to the Apple store at Stoneridge which is always a zoo with long wait and appointment times. These are my "go to people" from now on. read more

This shop does excellent work repairing and explaining what's needed for your item(s). I left feeling assured my product would be repaired and returned to me in a reasonable timeframe. I needed some repairs done to my Apple products, and they were able to repair or replace them quickly. If I have any other issues, their shop is the first place I will contact. Finally, both employees with whom I interacted were courteous and professional. read more

Efficient, thorough, easy to work with. They repaired an issue with my Lenovo laptop.

The people working were very nice. I get a lot of anxiety but they were so cool, and made easy conversation while they checked out my phone. (I had a broken screen). They fixed it very quickly, and I didn't have to worry about having a broken screen for more than one day. I don't know any of their names but the blonde girl with gauges was very cool. read more

I rarely write reviews, but my experience w/ Justin and Jen needs to be heard. I originally went to see them for an issue w/ my iPhone. Within a few minutes, it was fixed. I mentioned an ongoing issue I'd been having w/ my 2 yr. old iMac - in my mind a 'lemon'. I had spent hours/days w/ Apple tech support... to no avail. Justin asked me to send in the serial # of my device. He thought he knew what the issue might be. Sure enough, after years of total frustration it now runs so fast I can hardly keep up! I am thrilled and highly recommend Serviceware. Thank you!! Lori B. read more

The folks are top-notch! I needed to upgrade the RAM and disk on my iMac and the whole process was smooth, start to finish.

I called Serviceware at 1:50 needing a replacement screen by the end of the day. The team assured me that they'd be able to take care of me as long as I got there quickly. They are extremely polite and professional. When I came back before closing to pick it up, they had it ready and I was out the door quickly. When I got it to the car, I realized that they took the time to clean all the lint out of my charger port and my speakers. My phone looked like it just came out of the box. I just felt like it was a really nice touch on an already great experience. I can't wait to be a customer again! I'd much rather give this family owned company my business than pay the same at the Apple store. I'll definitely be taking my whole Apple ecosystem to them for service in the future. read more

Brought macbook pro in because the battery wasn't holding the charge long enough. I decided to book an appointment here before going to the Apple Store. They replaced my battery and keyboard for free. This is my first time getting my laptop fixed and if it breaks again I'd come back here. read more

Fixed my laptop fan for free, very friendly and efficient. Dog owners as well, good ppls.

If you look in the dictionary for the definition of customer service there you will (or should!) find Serviceware. I can not say enough good things about Justin, Jen and the team in Pleasanton. I had an issue with my MacBook Pro, whereas it would not boot up properly and was just generally being uncooperative. I was in danger of loosing a ton of important data. I entered their shop, was greeted by Justin who actually took my computer and immediately began troubleshooting. He listened to my description of the problem I was having without a single hint of condescension. After diagnostics returned no obvious problems, he took another avenue, then another, until he hit on a resolution. All of this while I waited there! You just don't find businesses that will do that, especially repair businesses! If there were a 6th they would get one from me. Highly recommended! Thank you Justin! read more

My display broke randomly so I brought my Macbook Pro in for service. The team was very knowledgeable, responsive, and timely! I was so shocked at how quick the turn around was. For sure recommend this company especially being certified by apple for repairs and COVID has limited the number of people in the Apple store for fixes. read more

I'm a former Apple Store Genius, now I work for another Silicon Valley software company where my scope of service limits me to only do the initial triage of hardware Mac issues so we contract with the folks here. I can say with confidence that if Justin was my Backroom Genius Technician and Jenn was my Genius Admin, I'm able to give equal, if not better hardware service than if I was still at my Flagship store. They are an Apple Authorized Service Provider, and with that being said, realize they are audited a bit more harder than a retail store so you can have confidence in having them help you with your Mac hardware needs. read more

Recently dropped off my New MacBook Pro as the screen was damaged. Jenn was great at answering all my questions and letting me know about what the outcome would be. Travis had my laptop fixed in no time and they even stayed opened late for me to be able to pick up my laptop! That to me was what did it, great customer service. I would definitely entrust my laptop to then in the future. read more

These guys are incredible! Daughter's Macbook Pro crapped out two days before online school started. Apple had appointments for the following week. Contacted Serviceware and they were able to get me in on a Tuesday. Laptop was repaired and ready for pickup Thursday morning. read more

I had a recommendation from Apple, to reduce wait times, to call their certified Apple dealers. They could replace the battery in my MacBook Pro... battery price I expected...$165, but...the labor was $95/hr. When I insisted why they needed to take an hour...for a 5 min job, he says, "we charge hr minimum, but will do you a favor by only charging 1/2hr." ... for a FIVE min job. After quoting gouging labor costs, he exclaims, "That's What we can do, and if you don't like it, go somewhere else!...click*" I'm not sure whether he needed a hug or a knock-out hulk smash AKA attitude adjustment. REGARDLESS... find your manners, cherub, or find something that fits your lack of personal skills that can cater to a feckless attitude toward potential clientele. *Oh-side note Mobil Kangaroo's labor is $20 and the battery is a touch less! That's a win, folks! Cheers! read more

I wish I could give 10 stars because Serviceware is that amazing. Great communication, fast and efficient service, and super professional. I rely on my laptop for work and school and can't be without it for more than a day. Serviceware was super accommodating with that and told me they would order parts and let me know when to bring my laptop in. They constantly kept me updated and were always quick to respond when I emailed them. Once I brought it in, they told me it would be ready in an hour and it was ready in less than that! Drop off and pick up were both super easy and seamless as well. I will be going here from now on instead of the Apple store for all my repairs. Serviceware really knows what they're doing, I can't recommend them enough! read more

Big shoutout to ServiceWare in Pleasanton who fixed my computer in record time, actually faster than the minimum time they thought it would take. Apple was booked solid for several days, and person on phone recommended Serviceware. Now my MacBook Pro is "better than new" after the motherboard replacement and the recall repair for keyboard, trackpad, and battery. Great job! And their staff Justin, Travis, and Jenn kept me informed the whole process. read more

I went on the Apple website to scheduled an appointment, but they didn't have any until next week. I was directed to this business and schedule an appointment the next day. My phone was not working and I spent hours trying to fix it. This place took less than 5 minutes. Extremely helpful and friendly highly recommend. read more

I was visiting from out of town was referred to Serviceware where I received the most amazing help. Within a short space of time they were able to help me with my iPhone, and my iPad - and taking the time to assist me with lots of adjustments on my devices. I was very grateful to the people at Serviceware for their time, expertise and patience, and as I mentioned, the over the top amazing service assisting me and taking the time to explain so many invaluable details that I did not know about my devices. What a find! You should know about this place for repair and troubleshooting for all of your devices. read more

5 stars for the service done for my iMac! My iMac was experiencing shut down issues that needed hardware servicing, but I am a tiny person unable to carry this machine to any repair store. So, Apple Support set up an onsite service to be done by Serviceware. I was very impressed by the technician, Justin, assigned to fix my iMac. He was friendly, punctual, knowledgeable, and communicative of every step of the process. He was also very respectful of my property when he came on-site. I'd recommend Serviceware to anyone in the Bay Area for any technical issues. Thanks again to Justin and team for the on-site support! read more

If I can rate them zero star, I would. The lady took my call and did not wait for me to finish my words. She cut me off. My experience was not good. read more

Justin was absolutely amazing and so helpful. I would recommend Serviceware for all your needs. Very friendly staff and they know what they are doing. They were able to resolve an issue with my laptop on an emergency basis! Thank you Justin! read more

I brought my computer in for repair and when I went to pick it up on the day I was told it would be ready nobody was there. Once I finally got my computer, the issue they were supposed to solve was still a problem and my trackpad was also broken. When I reached out over email they were very rude and said they couldn't do anything. read more