Just want to give Nicholas recognition for his knowledge and outstanding customer service ! He fixed my phone really fast and found out what the cause was . He was very knowledgeable and professional. Verizon is lucky to have such an outstanding employee! read more

Customer service was very disappointing. I came in today intending to purchase a phone, but the employee repeatedly pushed a promotional plan I clearly stated I wasn't interested in. Despite saying no multiple times, he continued insisting, even saying, "I don't understand why you wouldn't want this ,I'm trying to save you money." After hearing this several times, I got a tad heated and ultimately decided to walk out. This has been the most disappointing visit to a Verizon store. read more

Watch out!!! Lost my phone in a sailing mishap. Went in to the Verizon Official store on Martinelli Way in Dublin to see about a replacement. Salesman was nice enough and steered me toward one of the more highest priced Samsung models. He indicated a promotion that would bring the price of the phone from $1,299.00 to $399.00 which would simply be added to my monthly Verizon bill as a small increase. All looked fantastic, so I paid the tax on the phone as requested in advance as requested and let them program my new phone. I never got a receipt for anything being told that their printer was down, but that I would get and email showing the transaction details. That email never materialized. The next morning I opened an email from Verizon showing the new estimated bill to come. It showed added payments for full retail price of $1,299.00 instead of the $399.00 payments that I agreed to. Verizon also tacked on phone insurance that I intentionally declined and a Youtube premium subscription that I had not agreed to. I had the two added extras removed after a long time on the phone with Verizon, but they indicated that they couldn't help me with the phone cost discrepancy. I returned to confront the salesman about the price issue. He spent quite a bit of time on his tablet only to conclude the he had made a mistake, but there was nothing he could do about it. I've been a Verizon customer for over 17 years with good standing. If I pulled this kind of scam in my business, I wouldn't last long in my industry. This really has me furious and I am going to share my experience with Verizon with sources that I hope might make Verizon uncomfortable. read more

They take forever, poor customer service. There is only one dude you was awesome ( I forgot his name ) all the others suck !! They can't answer even basic questions and have to call the central team . read more

come on Verizon stop letting these people do this to me. the better Business bureau says you keep reaching out but you can't get a hold of me, I done nothing but reached out on every platform possible. And yet I can't get a hold of anyone or gain access to my account?? Your representatives keep giving me the worst time of my life or is my phone that I just replaced also cloned ? Your loyalty representative has contacted me speaking untrue details and expected me to roll over and accept the lies that he was saying ? Now I have left numerous locations, drove 300 miles with these idiots constantly messing with my car and my life ?? Who is supposed to help me before I completely loose my mind !? This is exactly why this world has the issues that we all face. How many people have to get hurt before someone actually helps ? Let's not let your negligence end my life . You have already let me loose the things I cared most for. How much longer is this going to go on for ?? Let me post my actual number if that makes it easier. Why are you having your loyal customers go through such traumatic events? Iv went out side of safety lines trying to get this issue resolved . All I'm getting is another repeated day with no answers and one hell of a mental health concern !! What do you want from me !! This is unreal !! 530-433-8162 Danny Pierce !!! read more

Verizon - Mobile Phones Near Me - Dublin, California

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I walked into Verizon just to buy a phone for my existing line. After being told I could add a new line and get an iPhone, iPad, and watch for "the same cost" I'm paying now, I asked for everything in writing -- including the quote, contract, and my new monthly total. After wasting 1 hour and 40 minutes in the store, they sent me a quote showing an extra ~$90/month and could not provide the contract or even confirm my total new monthly cost. Their explanation? I'd "find out in three weeks" -- after signing. They expected me to agree blindly without transparency. I missed picking up my kids because of this, left empty-handed, and will be going to Best Buy to purchase my phone instead. Absolutely unacceptable customer experience. read more

Do NOT go to the Dublin Verizon store. Rude and dismissive. Salesperson actually said, "well you should have bought it 2 weeks ago when this promo was going on. I cannot help you with that!" I drove all the way there specifically to buy a new iPhone. Both guys were so rude I just went and had a great lunch Instead. I will purchase my new phone elsewhere. read more

This Verizon store was a complete waste of time. I came in to return a phone from a canceled order, exactly as Verizon customer support instructed me. The staff couldn't care less. No greeting, no smile, no effort. They clearly only care about selling. Instead of helping, they literally dialed Verizon customer service on my phone and made me deal with it myself. That's not customer service - that's avoiding work. Cold, dismissive, and frustrating. I won't be coming back. read more

Such poor customer service. No one is empowered to make decisions. Might as well have a bunch of robots helping you. Empower your employees

Avoid this store. Poor service, hard sell for add-ons. No management. It took over an hour for a simple phone upgrade. Find some other store nearby instead. read more

We went to solve an issue that the phone company said was solved but didn't solve. The worker supporting us was Samarfateh Singh and he was AMAZING. Cool calm and collected, ensured we had detailed support and stuck with us the whole time. Best experience I've had at a Verizon store. read more

Patient online "live agent". I asked questions. I requested a refund. I needed a new phone. It took time but they made it happen

Verizon Store - A Complete Disappointment in Leadership and Service... Date & Time of Visit: Friday, August 8, 2:50 PM PT. We rarely write reviews, but our experience at this Verizon store was so unpleasant that we feel other customers should be warned. From the moment we walked in, the associates showed zero interest in helping us with our Verizon issue. Instead, their focus was entirely on upselling products and services we did not ask for. When we asked to speak with the manager, his response was even more disappointing. He told us, "I'm only responsible for this store," despite the fact that the sign clearly says Verizon. This dismissive attitude made it clear that they had no intention of taking ownership of my problem or providing any real assistance. We left the store with no help, no resolution, and the impression that this location is run by leadership that values sales numbers over customer satisfaction. Unfortunately, the leadership here is just as bad as the service and both are non-existent when it comes to solving Verizon-related problems. We will be taking my concerns directly to Verizon corporate and to California consumer protection agencies. Customers and the American people deserve better. best regard, read more

Verizon - Mobile Phones Near Me - Dublin, California

I had a great experience with Ryan at Verizon! He helped me sort through some frustrating billing issues and even pointed out a few services I was unknowingly paying for but not using--then took the time to remove them. He also walked me through upgrade options for my daughter's phone and was incredibly patient and informative the whole time. I really appreciated his help--super professional, knowledgeable, and easy to work with. Thanks, Ryan! read more

Again Verizon doesn't fail to disappoint ..... after weeks of phone calls and promises not kept, they sent me a survey about my phone replacement experience that never happened ... they tried to replace my new phone that continues to freeze with a "like new" phone .... I would give minus 5 stars if I could .... Gary S read more

Okay store. Some care, some don't. It's a phone store. Enjoy your time here by browsing the tabs or something idk

I wish I'd caught the name of the manager there, but he was super helpful! I went in to add a new line and purchase a phone. He jumped right in and helped me by answering all of my questions. Great service! read more

I don't know what it is about the service at the Verizon store but I'm always so furious leaving it. My recommendation for management on staff is to train their employees or at least train Christopher. I've had to deal with him two times in the last months and it's not a great staff. I will definitely avoid him next time. read more

Been to this store a handful of times and I can't say enough about the pleasant experience and great service I received from them recently. Joshua was the first rep I worked with and he was extremely patient and knowledgeable. He helped me resolve a very frustrating issue I had with my upgrades and porting new lines in. Then I worked with I believe his name was Jeramie and he helped me with my trade ins and was super pleasant to work with as well. Nice to see that this store has some really great people working for them. Glad it's my local store too. read more

Came in here earlier today, the customer service here is lackluster. Felt rushed and unimportant. Felt like a car sales man trying to hurry us up and sign. No chairs offered to sit, they check you in and the whole environment is unwelcoming. I would definitely avoid going here if you are older and want to have a sit down conversation. Went to San Ramon and got the new iPhone 16 pro max. read more

Josh was incredibly helpful and patient with me! My phone was destroyed and needed for 6:00 gym class the next morning. He helped get me a new phone, an excellent phone case, and sat with me to set everything up. I was so nervous to go in last minute but he solved all the problems. Thank you so much for a painless process and going above and beyond!! read more

I just had a very bad customer experience at Verizon. I have been a customer for over 20 years and never did I ever feel the representative at the store is unprofessional with an attitude when he cannot help solving my problem. He is young and unexperienced then he should be trained and shadowed others until he can handle cases by himself. He said his name is Joseph. I asked to speak to the manager and his first response is my manager won't be able to help then he said the manager is not in today. Anyhow, he shouldn't work as customer service if he doesn't expect to be a bubbly person or have a positive attitude towards any human being. On the other hand, Ryan who helped me the first time was able to help and tell me nicely to contact Verizon customer service on the phone as they cannot help at the store. read more

I came to Verizon looking to switch from AT&T and initially there were some complications but they were handled beautifully by Ryan! Great customer service and I had 0 wait. Highly recommend this shop. read more

I left this store furious. I came to this location a month ago to see if I can transfer account owners from my dad to me. I said I can't loggin to the account because my dad doesn't know any of his account information (immigrant dad here). This man said that I needed my dad here in order to do anything with the account because he's the account owner, and they need to verify his identity. I coordinate with my dad to come a few weeks later and the same man is there to tell me that I need to do this all over the phone?! That they can't do anything with accounts in store. Like what? Why didn't you say this in the first place. I told him I can't call and talk to a representative because it directs me to my account that I don't have access to. (Like what I mentioned the first time). FINALLY he gives me a sheet of paper with all the numbers that directs me to a representative that can help.... What a waste of time for me and my dad when he could have given the list of numbers to me the first time and he should have told me we couldn't do this in store. I wish I got his name because everyone else in the store was fine. read more

Verizon coverage map in Pleasanton and Dublin is not true. From my home in Dublin Ranch and now in Pleasanton I rarely have more than 1 bar. Don't believe the LIE !!! read more

I switched to Verizon a few months back at this store and here is what happened: - purchased a new phone and plan. As part of signing up and trading in device, I was offered the rebate for switching providers. I was never given a promo code that is needed to receive this rebate. - second day I come back and bring my old phone as part of trade in. People were not helpful and I ended up waiting 30 min just to drop off the phone. Months later, I find out that the rebate was never coming because I never got the code to sign up. Now I'm just SOL. Not coming back to this store read more

The crew here are amazing. They advocated for me to resolve an issue I had with my new service, treated me very kindly, and managed to resolve the problem. Great people! read more

Great Verizon store! The employees were so friendly and Elias went over and above to help my friend Sarah whose phone wasn't working. He's awesome and so is this store! read more

Went to the store with an intention to purchase 2 Samsung Galaxy S23 ultra for I and my wife. My old phone stopped working and I urgently needed a phone for my on call hospital job. I asked the sales associate if the phone would be operable after my purchase, and he responded yes. After he charged my credit card for the phones and got the phones from the storage drawer I asked him to activate the phones. He responded that would take 2 to 3 days for activation. I then asked him to cancel my order since I needed a phone very same they. He canceled the order and claimed that my credit card will be fully refunded. Surprisingly I noticed that they charged my credit card for the amount of $59.85 for re-stocking fee. Few days later I went to the store and the manager refused to provide refund. read more

Came here after switching from AT&T. I got a new phone and they refused to help me set up my watch since it wouldn't connect to the new phone. Wanted to charge me another $30! So much for a welcome! I've made a complaint with customer service. Don't join Verizon! Or go to another location! read more

Ryan was great. I prefer flip phones & mine was working properly. He suggested I purchase a new one, which I did. I'm happy I went to this Verizon. I'd had issues with one nearer my apartment. read more

Elias and Nadia!!! The dynamic duo...my brother and I were "those people"...we came in with 5 min to spare with a question about my account. Long story short, we went to Apple to add him to my account and they were trying to tell me he needed his own account and not add to my family plan. Within 10 min we had him added and he got his iPhone 14 pro. Thank you for your help and patience while we sorted this out. read more

in response with Thanh N. from 11/17... yes the customer service sucks! is there a worse work that suck, well it seems that the customer service at this store is the embodiment of what is worse than suck. Joseph is a perfect example. Dude just did not want to engage, did not want to talk, was disinterested, did not want to work that day. all i got was 'we don't do that here,' and 'your sim card is safe even though threw it in the garbage,' 'I've done this for eight years.' He kept walking away, was interested in telling jokes with his coworkers, did not even attempt to de-escalate. For a rep that worked there for 8 years, needs more training. Joseph's customer service sucks fertilizer. Retrain your representatives... I think Lea G's comments is BS read more

This is my second visit in two weeks and I'm thrilled with the customer service I received here at the Dublin location, especially from Joseph. I came in with a cracked screen on my new iPhone 15 pro. Joseph went above and beyond to help out - submitting the insurance claim on my behalf and handling everything while I waited with my son who wasn't feeling well. Thank you again! read more

Every time I walk into the store looking to upgrade they just brush me off and tell me it's not in stock. That's not the issue though. I understand the new phones are hard to come by the first few months. My issue is that they never offer to look at other stores or offer any other options to get the phone. They all look like they don't want to do their job. It's so frustrating read more

This review is for Christopher: Recently got a new phone and had trouble activating it. Was on the phone with customer service for almost 2 hours and no luck so decided to head to the store for help. Came in and Christopher was the person to help me. I want to give him 5 stars for his quick and efficient assistance, he was able to activate my new phone with just a few quick steps and then showed me how to do it for future reference. Very chill guy and super helpful. Anytime I plan on going back into the store in the future i'll be asking for Christopher. Thanks again dude! read more

Oh my gosh, Aaron is THE BEST!! Not only did he set me up, he went above and beyond by providing tips on how to manage things moving forward. Aaron, if you're reading this...BIG BIG THANKS!! I'm never going to another Verizon store again! read more

My family have been loyal customers of this Verizon store for well over 5 years. This is just a comprehensive review to cover the dozens of times we've visited the store. Kudos to Enrique and the rest of the Verizon team over the years there. They are attentive, professional, and efficient. They flat out get the job done! Whether it's upgrades, repair suggestions, plan reviews, or just finding ways to save on my family bill. They're all experts! Whenever we show up, we always feel welcomed. When the store is cramped w customers, they find a way to make everyone accounted for in a timely manner. We can't say enough good things about Enrique and the rest of the team at Martinelli branch!! Keep up the great work! read more

The most expensive phone company around and there service doesn't even work at my home everywhere else it seems to work fine

Chan and Enrique were beyond helpful today! They gave me the best customer service possible and helped me make the right choice today! I will definitely recommend this store and those gentlemen to my friends and family. Thanks for having patience with me and walking me through everything today guys! You guys are knowledgeable, nice and patient! Thanks again! Happy holidays fellas. 10/10 experience! read more