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    Verizon

    3.4 (134 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 1 month ago

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    come on Verizon stop letting these people do this to me. the better Business bureau says you keep reaching out but you can't get a hold of me, I done nothing but reached out on every platform possible. And yet I can't get a hold of anyone or gain access to my account?? Your representatives keep giving me the worst time of my life or is my phone that I just replaced also cloned ? Your loyalty representative has contacted me speaking untrue details and expected me to roll over and accept the lies that he was saying ? Now I have left numerous locations, drove 300 miles with these idiots constantly messing with my car and my life ?? Who is supposed to help me before I completely loose my mind !? This is exactly why this world has the issues that we all face. How many people have to get hurt before someone actually helps ? Let's not let your negligence end my life . You have already let me loose the things I cared most for. How much longer is this going to go on for ?? Let me post my actual number if that makes it easier. Why are you having your loyal customers go through such traumatic events? Iv went out side of safety lines trying to get this issue resolved . All I'm getting is another repeated day with no answers and one hell of a mental health concern !! What do you want from me !! This is unreal !! 530-433-8162 Danny Pierce !!!

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    27 days ago

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    25 days ago

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    29 days ago

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    2 months ago

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    2 months ago

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    9 months ago

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    2 months ago

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    5 months ago

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    4 months ago

    Such poor customer service. No one is empowered to make decisions. Might as well have a bunch of robots helping you. Empower your employees

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    8 months ago

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    10 months ago

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    11 months ago

    Patient online "live agent". I asked questions. I requested a refund. I needed a new phone. It took time but they made it happen

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    9 months ago

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    11 months ago

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    8 months ago

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    9 months ago

    Okay store. Some care, some don't. It's a phone store. Enjoy your time here by browsing the tabs or something idk

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    11 months ago

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    2 years ago

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    2 years ago

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    1 year ago

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    2 years ago

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    1 year ago

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    3 years ago

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    3 years ago

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    3 years ago

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    1 year ago

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    3 years ago

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    3 years ago

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    2 years ago

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    2 years ago

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    4 years ago

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    2 years ago

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    2 years ago

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    2 years ago

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    4 years ago

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    3 years ago

    The most expensive phone company around and there service doesn't even work at my home everywhere else it seems to work fine

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    4 years ago

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    Page 1 of 4

    Ask the Community - Verizon

    Review Highlights - Verizon

    . The other service pros in the store are probably just as good but I'm so spoiled that I go to Rick and Enrique

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    Sonic - Sonic is bringing fiber internet to Berkeley and beyond.

    Sonic

    (4k reviews)

    For starters this review would have been a 1-2 star review had it not been for the last tech that…read morewas sent out, Karina T. Another tech by the name of Kokob was also great. I was having issues my first 2weeks having consistent dropped connections and no service at times. I couldn't switch back to my previous provider because the line was cut! Three or 4 techs later Karina shows up. I explained all the trouble we were having and she assured me that she'd take care of it. Karina was very friendly and professional explaining everything she was doing. Two months later, my family and I are happy with the service. There is occasional buffering but for the most part solid service! Thank you again Karina, you did your thing! Give that lady a raise for going above and beyond! Raphael J Monrovia

    Let me start by saying I've been a Sonic customer in few diffrent locations. From Brisbane CA. to…read moreSF and Vallejo Ca. and so point in between. So what to tell you ,I have never been disappointed with Sonic from the office support to field techs its been amazing ride. Like a great many of you I want someone who I can speak with and not have repeat myself 5 times that's not going to happen at Sonic. And on the other hand I don't want the run around. And I have never had that with Sonic. Now let's be clear sadly Sonic is not in every locations but good news its they are growing thank God. Why do I say that ? you can't beat the cost. like I said I've been with them a good while and there has only been one raise and still there cost is low. I've gotten a few friends to jump on this with me and they are happy and why not, low cost great service people who are really nice when you call and ask about something no hanging on the line for 20 minutes. Okay I'm going to stop now. Remember this I always try to respect the person on the other side and in return we both win. Let shut this down by saying go on line and see when they are planing to come to your area. Trust me you will not be disappointed. No, I don't sales use cars I just like nice people and a company that take care of it's people that works for me. That a reason to support in my book.

    Sail Internet - We're thrilled to be voted a Neighborhood FAVE for another year. Discover how Sail does things differently than Big Cable.

    Sail Internet

    (197 reviews)

    North San Jose

    They took over a well-oiled machine from Paxio and turned it into a fickle jalopy of internet…read moreservice. I never had this much downtime and maintenance from Paxio. The disruptions are frequent and too many times have made my home server unreachable while traveling. Most of the time the service resumes, but on occasion I've had to have a neighbor or relative enter my home and reset the connection for me. Super effing inconvenient! Also, there is no roadmap for connections faster than 1 Gigabit, even while even more worthless competitors like Xfinity and AT&T offer 2.5 and even 5 Gigabit. And lastly, they increased their rates a few months ago. They offered a discount if you paid for a year in advance, but offered no way to do that online. It wasn't until I contacted customer service, that they gave me the details of how to do so: by writing a physical check and sending it to a physical address, no ACH or Credit Card options (which are available to those who pay monthly). Like, I'm boomer AF, so I still have a few checks laying around, but who else in 2025 still has a checkbook? When it works, I'm grateful, but internet service is binary. I just need it to work. Always. And it doesn't. End of story.

    Been with Sail for 5+ years now. I'm getting the advertised speed and reliable service. They do…read morescheduled maintenance once in a while, but it's very late night and hasn't been a big deal. I kept hoping one of those updates would mean a speed bump, but not yet. I did see another review where someone mentioned almost 1 Gbps up and down -- guessing that's not residential. Would be nice if those speeds made it over here.

    MegaPath - Our excellent (not!) DSL speeds with Megapath.

    MegaPath

    (213 reviews)

    Our ISP was originally Speakeasy, since the days they were a cafe in Seattle, long before they…read morebought by Megapath. When we first signed up for a DSL account, we were far enough from the phone company's CO that we were limited to ADSL at 1.5/768. This worked fine for years, but the broadband speeds have degraded to the point that they recently had to downgrade our service to 604/384. Apparently, changes made by the phone company have increased our distance from the CO so that we are no longer able to receive decent DSL speeds. So we're paying $49.95 / month for broadband speeds that merit a grade of F from the Ookla speed test. It blows my mind that this is the best DSL service that a major national ISP can provide to customers living within the Seattle city limits. Both the tech who made a service call and a Megapath sales rep have suggested that we really should switch to another ISP. Yes, a fine idea. If we would have done that back during Speakeasy days, we could have continued with email-only service for a modest fee. Apparently, that's not an option with Megapath -- switching ISPs will require obtaining new email accounts. Besides notifying friends of the change, I'm not looking forward to updating my email address on every user account and software registration I have.

    Do not use them. Megapath switched there system over to Fusion without upgrading our side to…read morereceive. We have been out Internet and email for 2 days and had to have our IT department switch over to a comcast line we had to keep everything running. Called numerous times and asked for manger to call us back. Never called and still with out our T1 lines and limping along using a very slow comcast line. Megapath never notified us of this conversion and we are looking into legal action due to the impact this has had on our business I have directed our IT department to find another service no mater what the cost. ONLY USE THEM IF YOU CAN AFFORD TO BE WITH OUT SERVICE Mickey Merton Adrian L Merton, Inc

    Suntech - Cable Run

    Suntech

    (119 reviews)

    I can say without any reservation that Suntech is the best security company in the Bay Area, and…read moreI've consulted with nearly all of them. Mike and his team were absolutely incredible from start to finish while installing my full home NVR system. Suntech stands out above the rest with their unparalleled technical expertise and exceptional value for the quality delivered. When choosing a company for something as important as your family's safety, it's crucial to pick one that really understands the technology inside and out and how to optimally utilize it to secure your home. During my consultations with various security companies, I kept going back to Suntech because I just felt like Mike was the sharpest out of them all. He fully understood my situation and grasped the entire NVR ecosystem more fluently than all the others, and he has an excellent memory too! On top of that, I feel that Mike truly cares about his clients- he's not in the business only to make money, but rather to make a truly positive impact in his clients' lives. The actual installation went smoothly and it feels so much better knowing that my whole house is now covered both inside and out at every angle with 24/7 continuous surveillance. Having that peace of mind is priceless and I'm so thankful to Mike and the Suntech team for it!

    Excellent service. Completed the job quickly and were very careful not to be disruptive while…read moreworking at my home. Their pricing was fair and straightforward. Recommended.

    AT&T Internet - Is Fiber waterproof?

    AT&T Internet

    (1.7k reviews)

    SoMa

    Don't combine your internet account with a wireless account if you are not using an ATT phone, it…read morebreaks you're account login. We wanted to help my aging in-laws who were getting too old to keep track. We started paying their ATT fiber internet and DirecTV and when that worked, we added their phone bills to our Internet account, but it broke our log-in. After 1.5hrs of chating, first AI then finally a real person, he finally said the only way to get a verification number to log-in is through an ATT phone. They can't use email like they were doing before. They don't have a way to white-list me so I can get in. Now if I'm visiting I have to borrow one of their phones or if I'm not there, I have to call and talk them through how to read their message and to read the number so I can look at my account. When I'm overseas it gets harder. At least the guy was responsive through most of the very long chat. It just took a lot of probing different ways (for about an hour) before he finally said there was no way to fix it.

    If you want to start your day off the worst way possible try calling AT&T customer service. You…read morewill be greeted with a stupid AI message which will absolutely not let you talk to an Agent. How may I help you today? I want to speak to an agent. Well maybe I can assist you instead. Are you calling about your phone plan? No. Are you calling about the new AT&T Unlimited Your Way Plans? NO! Texting you the new AT&T Unlimited Your Way Plan. AGENT, AGENT! I'm sorry but all Agents are busy assisting other customers. How may I help you... I finally got this resolved after 2 hours and 20 minutes. I just wanted to them to refund me for insurance that I never asked for and some other Next UP service that I also never asked for. When I got an agent I wasn't sure if she really understood me or not. Many of them seem to be reading off scripts. I guess I will have to wait until next month to see.

    Verizon - mobilephones - Updated May 2026

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