"Fantastic Service, as Usual." We've been customers of Metro PCS for many years. We have three lines with the company, and am very happy with the service we have received. Whenever I have questions of any kind, they are quite helpful. They are very patient with me, and hardly ever make fun of me. They did not laugh too hard when when I brought in my five year old phone to upgrade. Today, I had some technical questions on the use of my new A21 Samsung Galaxy phone. For example, I did not know how to stop the phone from dimming whenever I made a call. The answer was so simple, I felt silly. There is a sensor on the phone, and when you hold it near your head, the dimming stops. It's a pleasure to patronize this store. Honestly, I don't know how you could do any better. When I went in, five separate employees jumped up to help me. This is absolutely true--I am not making this up. They were not trying to pressure me to buy anything--they just wanted to help. That's what I call great service The nice people answered my questions quite readily. Next time, I will come up with tougher questions to try to stump them. read more

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I've been with metro 15yrs now. Today I was having phone issues. And Laura and her co worker went above and beyond to help me! Not only were they so efficient, they both couldn't have been nicer! I'm so impressed with the service I received! Great job! I'm very appreciative for all you both did today to help. 2 huge assets to a good company!! read more

I just signed up for internet service with Metro by T-Mobile. The people in this store could not be more helpful, patient and knowledgeable. Special thank as to Iva for helping me. read more

They don't hire enough people you have to walk the store just to find out to unlock a cabinet for sawblades.

SCAMMERS! I bought a new iPhone and activated on a new plan with the promise of a $300 rebate. One of the requirements to receive the rebate was to keep the line active for at least 3 months on a certain plan. 3 months go by, no rebate, and now I get the run around when I go in store or speak with anyone over the phone. At first, there was supposedly no rebate program. And now I am told that the rebate was only for the $40 per month plan and not the $60 per month plan that I was told to sign up for. I'm not sure who benefited from scamming me, but I truly feel it was the salesperson in store. I am very disappointed as we have been loyal customers to this company. Do not recommend. read more

On July 31 I went in store to buy a phone with a friend. No one could answer any questions about the phones. I got a moto it seemed like a good phone for a budget. The sales man than asked, if I wanted to sell my old phone to him!? My friend & I were both confused. I said no. I bought a case , & screen protector. I was dizzy so I sat down. He put the screen protector on, & put the phone back in the box. I discovered when I got home the screen protector didn't fit. I went back to the store on 8/4. Nobody came, the signage & website both said open. Other customers were there also. I have ms & I'm immune compromised I took two buses & waited 3 hours. Nobody came & I ended up getting very sick. I tried to reach out for help. The response, somtimes they are not open certain days. Thats it, no sorry or we can replace your screen protector. Very frustrating, I still have the screen protector that doesn't fit. I can't afford to go out & buy a new one, & due to my ms, I at times lose feeling in my hands & drop things. I'm now out money, & don't have a proper screen protector/case. I was sick w/ the cold/flu not sure which. I just didn't feel well, & didn't want to chance getting someone else sick. If you can avoid this store, the employees are not helpful, & in my case sold me a faulty screen protector & case. Save yourself the stress & go anywhere eles read more

I called and spoke with Marisa, she was so helpful and ready for me when I came in. I appreciate her and the other associate who were patient with me and helped me recover my account and set up my new iPhone. As I waited in the store for a long time (due to my account locked out) I saw Marisa greet and help many customers and was kind and helpful. I'd recommend this store and location and anyone calling or visiting to speak with her. read more

Dublin has gone down. There are 4 Latino females at the front and it takes all 4 to do one thing. There is no urgency to help customers because were just ornaments standing here. This store didn't use to be like this. read more

The best Metro PCS store I've ever been to! I unfortunately broke my phone on Presidents' Day and none of the authorized dealer stores were open; however this corporate store was! It was a bit farther to drive to but it was nice that they were open. Samantha helped me and she was great! Very informative about my switch from android to iPhone and switching all my contacts over and such. They have a great team here :) definitely pay the extra money to buy a screen protector here because they do an AMAZING job putting it on with zero air bubbles on the screen. Plus excellent customer service :) Glad I got the opportunity to see this store because I never would have known there were awesome Metro PCS stores like this one! read more

My boyfriend was looking for a phone case so we decided to stop by here. Elliot was really helpful and nice. He helped my boyfriend find a phone case and screen protector. There was a sale where you buy a phone case and screen protector together you get 25% off. He recommended to get that. Elliot put the screen protector on the phone and case too. Overall, customer service was excellent. read more

The BEST Customer Service EVVVER! Jacklyn Rivera helped me greatly, in my switch from A T and T (nightmare!!) to T Mobile and I am so pleased with this switch over, even though I have had the former phone service for over 15 plus years, I am so glad to be finished with them. A T and T was a horrible Company!!! Jacky helped me through the switch over and I am very pleased with my new phone, and she is very responsive to any questions I now have, and any emails I send her, I highly recommend T Mobile. read more

As long-time customers of Metro PCS, in November we had to upgrade our phones because our current phones were having problems with the changes made to the T-Mobile network. We upgraded both of our Samsung J7 Stars to Moto G Stylus 5G, after reading many good reviews on this model. In the first week we were intermittently unable to make or receive calls or texts, so we went in to the store and they tweaked some settings and sent us on our way. We continued to have the same problems, so after a couple more visits they agreed to do a warranty swap, so basically we got 2 used phones for the price of the 2 new phones we purchased (same model). The same issues persisted, and during several visits over the next several weeks several reps tried to help us but were never able to solve the problem. FINALLY, in February, we went back again, and we were helped by Efren Sanchez Lopez. My plan was to confirm that there was nothing we could do as far as returning the phones for credit and switching to another model, before giving up, taking the hit and going to another carrier and purchasing two more new phones. Efren spent at least 2 hours with us troubleshooting back and forth, and working over the phone with Tech to come up with a solution. He was extremely patient and resourceful and never gave up. In the end, he was able to come up with a solution. That was a few weeks ago, and we have had a much better experience with our Metro phones ever since. So the takeaways for you, dear reader, are: 1) If you live in the valley, there may be some models of Metro phones that do not work well with their network. I would definitely stay away from the Moto G Stylus 5G; 2) In the many times we have had to go in to the Metro PCS Dublin store to resolve issues, every one of the reps have been very professional and helpful and pleasant; and 3) Efren really stood out with his amazing customer service skills - he went above and beyond to find a solution, and I hope his supervisor knows how awesome he is. The 5 stars on this review is for the employees who work at this location, and their excellent customer service. read more

Well an example I've been a metro user for years and no upgrades nothing unless you open more lines. The problem I have is there hasn't been 1 upgrade since I've been with them just to get a crap j7 which gorilla glass is like fine China and You always need to switch to get a deal who gonna switch when they must pay early Termination fee read more

Needed a nano sim adapter to micro sim, and in a little rush. RYU (unsure if I spelled it right) was so accommodating and gave me his adapter for free. What an awesome guy. Also needed a pen and a paper coz I lost my friend who needed the sim adapter, and there's no way to be able to get a hold of him except the old school way of leaving notes and letters on his car. It was a crappy day but this guy from MetroPCS made it better. I'm also a MetroPCS user so I'm aware of how the network works. Keep it up RYU! read more

Metro by T-Mobile - Mobile Phones Near Me - Dublin, California

I've come here a fair amount of times (buy the phone, buy phone accessories, and to ask for help with phone issues etc) Every time I paid a visit to this place, a nice man named Taej would gladly answer my questions: "Why does my phone battery die so quick?!" "What phone would you suggest for a person like me?" "What phone are people getting??" "What's wrong with my camera?!?!!??" "WHY ARE MY CALLS CONSTANTLY DROPPING?!?!?!!" **interesting answer I'd like to share btw for that question, recently Taej has told me that reception has had an inconsistent performance due to them changing from a 3G to a 4G network.... can't be mad at that :) but yes, my list of naggy questions go on and on and on and onn... zZzzZzz.... I enjoy that he willingly and helpfully answers my questions, rather than brushing it all off. Not to mention, SOME of the other staffs are quite friendly & funny as well :) So, if you have a problem with your phone or you're interested in buying a new phone or you're signing up for the first time, come here at your convenience, service here has been good to me so far :) read more

Slow service. Ive had metro for a year and I lost my phone recently. I forgot it on a plane unfortunately...the person there didnt want to help me at all! He was very lazy, I left annoyed. I'm not gonna name names but he knows who he is. If he was haviong a bad day I can understand but I was in there needing help and got none. Im gonna switch to sprint....adding a line onto my dads account for $20. If you can add onto someones line do it, metro is just annoying. They just lost my account.. OH WELL. Thanks for not helping me I must note that not everyone there is lazy, some are quite nice. But this bad experience just sent me over the edge with all the other problems I've encountered with them. read more

It looks like I caught Angie (different from this Livermore MetroPCS store) and Amanda, CSR's at the MetroPCS Dublin corporate office (http://www.yelp.com/biz/metropcs-dublin-2), in a lie or instance of blatant incompetence. Perhaps MetroPCS the company should discipline them, or at least discuss this experience as a learning opportunity? Angie told me 1) she did not know why the old SIM card was working, and 2) that I needed to buy a new nano-SIM card AND activate it in the store ($26 charge with tax). Amanda said that I would need to buy a new nano-SIM card, because each SIM is irrevocably tied to a specific phone -- new phone, new SIM. For reference, this interaction occurred on Saturday, 5 December 2015 at ~430-500 PM PST. By contrast, Irving and Angela, CSRs at the MetroPCS authorized retailer (http://www.yelp.com/biz/metro-pcs-livermore-2) were amazing. MetroPCS should do everything in their power to hire and retain people like them, and if they do not, employees like Angela and Irving should go to better places. Irving was extremely helpful and honest with me. He mentioned that we did not need to buy a new nano-SIM card, that the MetroPCS CSR's should have been able to activate the old SIM with the new iPhone. read more

Selection is limited, the guy working there was very nice. We didn't buy but it was a-ok for looking around.

Service here sucks! All the metro pcs stores are either ghetto, crowded or employed w/ robotic high school drop out employees. The floor mgr, Taej in Dublin sits all day yawning barely blinks and does nothg other than skip off to lunch. Chris, asst. Store mgr is not sure what his job title consist of...he's despicable! The warranties on the phone come with a copay don't be fooled this is not technically a warranty they have insurance which does not cover your battery. All the employees know how to do is quote the metro policy and can not answer any questions that is not scripted. Question?: is metro pcs worth doing business w/ if they lack so terribly in service? Over price their phones, late w/phone models and options, horrible customer, limited area coverage, and unlimited amount of dropped calls???? I challenge you to dump this carrier they suck! Make them change their policies read more

Came in and a young lady named Deissy helped us and she was AMAZING. She helped us solve so many problems. Come in and see her. She's a gem!! read more

Dwayne is AMAZING and kind each and every time I have been in for some phone issues.He has patience and is so understanding and listens.The whole staff has always been so good to me read more

Hi there so I went to Metro PCS yesterday to get a new phone. I found that a gal named Jessica was very helpful towards all of my questions and concerns. She really took the time to help me out and was very knowledgable and kind. Will be going back! Thanks and God bless, Samantha read more

Talk all you want and all I have to pay a month with taxes is $43.66.... Metro has drastically improved over the years. I don't even know how long I have had a metro, and I don't even care. No surprise in my bill. I can pay online. When you need a new phone just buy a new phone and change your number and get a free month. They have a current promotion going on; four phones unlimited calls unlimted text messages and voicemail for $100 a month... That is around $30 a phone when the taxes are done being computed.... I commute and my phone drops only in Castro Valley at Strobridge exit. It does not cut off on the altamont.... I give half a star because when I bought a new phone, I changed my mind and wanted to upgrade to a better phone and had to go through corporate and it took a long time to get someone to understand what was going on. But I got a credit and an upgrade... It was all about lack of knowledgable CSR~ I ended up getting a free month last month tooo.... I don't know why and I was not about to ask why... did'nt get a text about my monthly bill and my due date passed to the next month..... Just figured it is because I have had a metro for a few years consistantly. They are upgrading on there phones too..... read more

Totally deceptive business practices. Activated a couple phones and a tablet they had on special was told it would be 90 for the phones and 10 for the tablet - I was like ok cool. I confirmed with Tareque that I didn't want insurance. Then he gives me the total and tells me I'll get $50 back in a week because of the tablet- I'm was like great. When I get home I look closely at the receipt and what do you know there's a "service payment" for $55 per phone not the $45 I was quoted. I create my account online and lo and behold it's insurance he added on my account even though I said I didn't want it. Then I look at the cost of the tablet plan and it's 50% more than Tareque quoted. I'm gonna wait a week for the $50 "credit" to show miraculously show up- but I think at this point I was scammed... this is pretty horrible business practices and they should just come out with more transparent business practices and charges. I did call their customer service after Tareque was at lunch and they were apologetic for these practices. Honestly their corporate office should look into this and correct the behavior- I'm done with Metro read more

Went to pay my bill yesterday the GPS on Google maps had it in the wrong place so I called the store, I believe Angie picked up and helped me out in a awesome customer service fashion. As I arrived Angie helped me out with my questions and product knowledge AND put the screen protection on with detail and care. I would say that's the best treatment I have ever had from metro PCS at any store I been to in the bay area. In closing would hope Angie's supervisors see her hard work and the effort she put into customer service. Angie ***** stars Google maps * star its next to target 11/3/2015 Metro PCs **** star I have been using metro PCs for around 6 years or more I forget :-P read more

This is 2nd time to get a new phone due to bad connection and dropping calls . I had to deal with again poor explanation and kindness. Hopefully that is my last visit. read more

Hello there, Just wanna say I love this store, the costumer service is impeccable and this guy Christian is so knowledgeable and helpful!! I come From San Jose and it is definitely worth the drive for me!! Peggy. read more

Buyer beware for deceptive business practices at this Dublin location that go way beyond mere up-selling. I came in to port some numbers over from ATT on a 4 for 100 special deal they had going on and which a few friends have taken advantage of. Everyone I knew who used a different store got the plan for $100 out the door all included, but here the employee added a 25% "Activation Fee" I questioned the 25% additional charge, he called it an Activation fee, and said it wouldn't be on the bill ongoing, which was strange because I knew this not to be typical from others experiences at other stores. I asked (politely) if they could take off the fee because I knew from others that the cost should be a flat $100 out the door. I had a bad feeling about this charge and left the store to verify with another corporate store to see if this fee was legitimate. The Pleasant Hill MetroPCS corporate store confirmed there should be no activation fee and the cost is $100 out the door for the four lines with phones. After returning to the store to find out why this store is different, the employee admitted they were adding phone insurance and calling it an activation fee. I asked why they don't just call it insurance not a required activation fee and he said the management requires them to call it activation. While having a heated discussion with this employee about how phone customers can reasonably expect an activation fee to be in actuality just optional insurance I finally asked to speak to the manager and found that she was hiding behind a computer just an arms length away, not with another customer, and not chiming in to ask if there was anything she could help with as would be expected because she heard my heated conversation with the employee. It seemed the manager was clearly crouching in the shadows hoping that I would just leave and let them get back to taking advantage of the other marks, er, customers they had in the store. She defended her employee saying he never called it a "setup" fee but the manager utterly failed to convey how she could justify billing phone insurance a required activation fee. She also never volunteered to let me opt out of the insurance (which makes little sense for them to require since its not a phone on contract the phones would be owned by me outright, and I should be free to carelessly flush it down the toilet at my own discretion, its a free country is it not?). I also have my doubts that this "fee" (what everyday laypersons would more reasonably view in actuality as phone insurance/commission/store kickbacks) would magically fall away after the first month like the employee claimed, certainly not without me calling to find out why I would have a continuous recurring "activation fee" adding 25% to my bill every month. Very shady! Use any other store than this one for your business if you value honest business practices and your hard earned dollar. The corruption is from the top down. While having pushy up-sells to add on unnecessary options would be perhaps forgivable, denying that these fees are actually optional even after confronting them, and also trying to pass phone insurance as a one time "activation" goes way over the line of fair practices. If I could leave negative stars I would. Certainly for the love of all you hold sacred don't send your grandparents to this Dublin location to get fleeced, at least not without their attorney present to triple check the fine print. read more

Great service from this store phenomenal work, you can get the friendly environment as soon as you walk in. All the workers here greet you and are very friendly. Special shoutout to Jacqueline, shes the best in this store, she made sure I'm very well taken care of, and goes above and beyond with her service. I will be coming back to her for everything from now on, i will be recommending everyone to this store, other Metros they be rude but not here. If i can give jacky 100000 stars i would! I love Dublins Metro read more

A follow up letter to Metro Corporate will be made. Called the store at 417pm was placed on hold and was disconnected. Called back at 419pm spoke to a gentleman about the Moto gen phone. Called back at 507pm in regards to the SE and 6s iPhone for 149. I explained my mother had cracked her phone and was on my way. He said the phone would be here. Upon arrival there were 3 male employees and one female hispanic with an attitude I assume is the manager based on the chip on her shoulder. They did not greet us or even acknowledge our presence. They seemed so focused on on a banner being placed and how if metro wanted it perfect they could come in and do it themselves. Lovely staff I must say. When I finally asked they acted like the conversation had never occurred however I have the phone log. In the future let's not waste the customers time and don't shine them off and be rude. If zero stars were available I would opt for it. As we head home, I am typing this! 707pm read more

Metro by T-Mobile - Mobile Phones Near Me - Dublin, California

There should be negative ratings, one star is too nice. Liars, and cheats, their 7 day return is a lie. I decided to sign up for my family last night and from the start I had issues. The employees have no clue about their products and services from newest to the manager. They told me 7 day guarantee and all lies today I couldn't make calls, lost a full day of work because of metro. Then when I went back to the store to get refunded because I had enough in under 24 hrs, they don't want to give me my full refund. The two managers didn't even know how to do the half of the refund. It's a joke a scam. The unlimited calls is a lie, you have to pay extra for certain numbers. read more

In late December 2018, we ported over 3 lines and established a brand new line on the $100 for 4, unlimited, promotional plan. We also purchased 4 brand new Moto E5 Plus smartphones (effectively $35 each after sales tax/activation fees, 6" screen & 36-hour battery life). After one month, the smartphones work great and we have had no coverage issues, so far in Lake Tahoe and Baja California (added 2 North American calling plans for the phones being used in Mexico = $5/MO each) Unfortunately leading up to the buying decision there were a couple of miscommunications regarding the network usage in Mexico and a misunderstanding of some of the phones features like Visual Voicemail and 6-month locked restriction period. Philip one of the store managers in Dublin (Alex is the other, both excellent), professionally understood our issues and adequately resolved them with startup credits acknowledging some Metro by T-Mobile responsibilities for our inconveniences and "surprise" minor added charges moving forward. Bottom Line: By eliminating our landline primarily for home security monitoring and a price gouging Century Link plan we could renegotiate with Xfinity for a new 24-month triple bundle rate. Collectively we save $1,300 per year while boosting our internet from 70Mbps to 200Mbps, enhancing our home security system with touchscreen controls/ smartphone alerts and adding a brand new smartphone for a previous non-user......a very good financial and telecom services upgrade transaction! All Metro by T-Mobile employees were extremely nice and focused on delivering very good customer service. There is room to improve the point of sales systems (support operations, not store personnel) and better communicate plan features/restrictions (like costs of "value bundles") read more

Deceptive business practices AGAIN!!!! people need to stop goin to this store a guy Grayson ripped off my uncle on tuesday,just found out a friend of mine got ripped off on Monday by a guy named Duane,he got a new line and was suppose to get the phone for free and just pay the 1st month fee and the activation fee,but he was told that the phone is $59 plus the 1st month and activation fees plus tax,going over his receipt he was given a wall charger l,headphones and a memory card and was told it was included with the phone,if you add those items together they add up to what the phone would be without the promotional free phone,what kind of crap is happening in this place,a bunch of scam artists,all of them read more

So I was having problems with my phone I went in to this location because it was local. An associate name Alex was really rude complete attitude. Angie was helpful at first but her attitude change to rude too. Will not be patronizing this store anymore. read more

John was super helpful today when i needed to switch over phones ..my sister needed help with her phone and he was really professional and showed compassion for our issue..he helped us very quickly and made sure phone was up and running and working properly before charging us ..super good dude and thanks for the help! Cheers! read more

Unprofessional employees, not knowledgeable, bad customer service. Bought phone from Best Buy instead because this store would not sell the phone at price marked without accessory purchase. False advertising as phone price tag label did not state that requirement. read more

MetroPCS engages in false advertising on their website by stating you will receive an "instant rebate" when you purchase a new phone in store. This store will not sell the phone to you without requiring an upgrade fee and activation fee. The website says nothing about all the extra fees. So go into the store to buy a $130 phone and it turns out to be 40% more than advertised? really nice way to treat your customers, Metro.. read more

Jessica is the best! Every Single time I walk into this store I wait for her to help me, even if I have to wait for some time. Her customer service skills are above and beyond. She is the reason I keep coming back to this store. I have seen a line waiting for her specifically many times, so just that says it all! Thank you Jessica! read more

this is the best corporate metro in the east bay. "Authorized dealers" creep me out. Ive been to others that are so busy you need to take a number. Maybe thats why when i approach the counter they talk to me and not at me like the busy stores. I went in and was helped by Chris. My 4G wasn't working and he fixed it in less than 10 minutes. I felt pretty bad for him though. He was getting berated by this woman who said he was rude and didn't tell her everything last time. He told her that the manual told her how to use all the functions. Her reply was that he should know that not everyone reads the manual....how about people take some personal responsability. If you make an expensive purchase don't you owe it to yourself and the product to learn and explore. Plus how can you lecture someone the whole time they are helping you. I doubt he was rude last time since he heald his toungue the whole time she lectured him this time. I guess its rude when your cashier doesn't read you the owners manual! All that money in dublin/pleasanton, some residents are a little to entitled! read more

I think she was the manager name Alice or Alex her and Samantha were great got me a new phone on my lunch break they worked together as a team to get me the service I required and I left with a smile on my face. thx again ladies read more