I had been having issues with my Xfinity service for several weeks, and in spite of repeated attempts, their customer service was unable to resolve. I was about to schedule a service call for a technician to come out and have a crack at it, when I happened to be shopping near the San Ramon store Sunday afternoon and thought, why not see if they can help. I'm sure glad I did. I had the good fortune of meeting Alex, who worked miracles. He had me explain the issue in detail, and apparently listened. After I told him I wasn't expecting much, he dove right in. It took a little while, but damn if he didn't resolve the problem! I honestly thought I'd return home to the same issues, but it was amazing - my internet has never worked so well. So if you're reading this Xfinity, thanks for having associates the caliber of Alex. He not only remedied the issues, but was professional and had a great attitude while doing so. read more

Extremely disappointing and disturbing experience My husband stopped by this Xfinity store on Sunday around 5:00 PM for only 5-10 minutes. He wanted to ask about current promotions and check the price of adding a mobile line. An employee spoke with him, asked questions about our account, asked to see his phone, and looked at our account information. My husband did not like the numbers and He decided that promotion was not right for us, said thank you, and left. Then, around 7:30 PM, I checked my email and was shocked to find three emails from Xfinity thanking us for getting a new phone and a new line, along with documents showing transactions that my husband had supposedly "signed." This was extremely concerning because he did not authorize these transactions or agree to open a new line or get a new phone. We spent approximately two hours on the phone that night trying to understand what had happened and cancel everything. It was incredibly stressful and ruined our evening. Neither of us could sleep properly that night. The next day, I asked my husband to return to the store with me. I wanted the manager to know exactly what had happened and to make sure this kind of situation was taken seriously. Unfortunately, the customer service at the store was another disappointment. When we asked to speak with the manager, the first employee did not call the manager. Instead, he went to another employee who was already helping a customer. Another employee came over and asked us what happened. We again asked to speak with the manager, but instead of contacting the manager, he insisted on hearing our entire story. He spoke so loudly that everyone in the store could hear our private situation. Other customers and employees were looking at us because of how loudly he was talking. In the middle of our explanation, he told us to wait and went back to helping the customer he had been assisting before us. Then another employee came into the room, and I asked her to please call the manager. She did not call him. Instead, she told us that the manager was in a meeting and that the meeting would take a long time. There were approximately four employees and five groups of customers in the store, yet during the 30 minutes we were there, it felt like nobody was actually being helped. After everything we had already experienced the night before, this was simply unacceptable. We eventually turned around and walked out. We came to the store expecting a basic explanation and a manager who would take a serious account issue seriously. Instead, we left feeling completely ignored and disappointed. Xfinity should seriously review what happened during our original visit and how this store handled our complaint afterward. Customers should never have to spend two hours at night trying to undo transactions they did not authorize, and then receive this level of customer service when they come to the store for help. read more

I have made 5 visits in 2 weeks to this branch on San Ramon including multiple chats , phone conversations, corporate (Amber) involvement and a technician visit for no internet in spite of upgrading and paying for 2 Gygb and modem- all per this branch's reps input. Came back today to try and find a resolution including my request to downgrade since the upgrades were useless and if they could honor the promotional price for 1gygb which was $50/month x 5 years. Was told by Lukas and Michaela (? Name) that they could do that. They return and tell me that instead I would have to open a new account and close my current account. I expressed my concern that there were notes and waiving of already promised fees/credits associated with my current account and that those would disappear if my current account was closed so could they put in writing our discussion so I could refer to it when I spoke to the corporate office if needed or if I could speak to their supervisor. They said they could not contact the supervisor. Michaela so then writes up a letter and shows me the documentation which was not what they verbally offered me and was now missing facts which seemed odd given how they were fine with making this offer verbally but now when I ask for it in writing there seems to be a change? so I ask if I can write down the missing parts. Michaela hands me her notepad and they then disappear behind doors and it was evident that they were making fun of me and when they came out they had suddenly been able to contact their supervisor Paris and she was on speaker phone. Paris accused me of ripping something out of Michaela's hands which did not happen- I had asked for her notepad which she freely gave to me before she and Lukas disappeared behind the doors. That is not ripping anything out of hands- that is asking and being given. Paris then tells me she watched on the video camera and heard on the audio of everything that happened which 1) I was not given prior notification nor did I consent to be audiotaped or videotaped and 2) if she really was watching then she would have seen for herself that while I was upset, I also freely admitted to that and apologized to which Lukas et al to my face said they understood and agreed with my frustration and everything was fine...but behind my back says something else?! Paris and then Lukas and Michaela following Paris then proceeds to threaten me to call the police when I'm trying to get contact info for her supervisor. Mind you at no point was I a threat ... I'm 55, 5 ft and 95 pounds.... Lukas alone is twice, if not three times my size and half my age and at no time did either rep state they were uncomfortable or ask me to do anything differently and only said that they understood and agreed with me on my experience with their office. If anything I was made to feel uncomfortable when Lukas and Michaela has no issue goofing around and making explicit sexual jokes in response to another customers address and continues to do so even when i tell them I don't find it funny. I chalked it up to them being young but the level of unprofessionalism including misrepresentation, lying and threats to their customers, including from their supervisor Paris was appalling. And when I asked for Paris supervisor she says it's Michael Paris and given the coincidence of Paris on both their names says that they are related but he's head of California Xfinity services! Now that's pretty hard to believe which if untrue she has no problem lying to customers or at least misrepresenting as she already demonstrated by saying I ripped something out of Michaela's hands which was not truthful. But again her 2 employees also lied by saying there was no way to contact their supervisor but all of a sudden can? This experience was surreal and the smirking on their faces, talking about and making fun of customers behind their backs, saying one thing but doing something else, and lying goes beyond unprofessional. It's middle school shenanigans and I would hope Xfinity in spite of their corporate largeness would see such conduct of their employees as inexcusable. Period. read more

Please consider avoiding this location to save time and frustration. The customer service was disappointing, especially my experience with Luke. Staff were unhelpful and failed to communicate, leaving me waiting without updates. I had to ask multiple employees to check on my request. I also overheard staff discussing customers after they left, which felt unprofessional. I recommend visiting a different location. read more

Fantastic energy and a deep care to take care of customers. Thank you. I thought they did a fantastic job helping me.

Same things others have said. Came in to simply pick up a modem. The employees told me my entire account seemed to be messed up and was not salvageable. I was told I needed to create an entirely new account under a different name. Tried to get me to create an account under a false first and last name which I refused to do. I leave and then I get a text asking for a credit card number to add to the account. Then I start getting emails about my new mobile service for a phone I do not own. Still trying to handle it. Xfinity is telling me there is an additional name on the account now, but I'm unable to see it on my dashboard. This store is doing some illegal things. read more

This is the worst store you could possibly go to This is a franchise store and they do not know anything about the services they are selling Never go to this store for anything other than a phone case or plug Only go to the corporate store in Dublin They are knowledgeable and very helpful The San Ramon location screwed up a simple phone conversion to xfinity mobile and it took WEEKs to unwind all the problems It was so bad I lost my phone number in the chaos and it took over a week to get it back If you go into any xfinity store be sure to ask if it is a franchisee If it is, leave and find a real corporate xfinity corporate store. It will save you a lot of headaches read more

Needed a longer coax cable for our setup, and bingo!! They had one available.... Short wait, service with a smile

Bad service. People were laughing in the back. I saw many spiders in the corners. No respect for customers. One lady plugged her OWN phone in the show phone's charger. Rude and judging workers. Bad sensors. Never coming back here. read more

I wasn't treated well when I first walked in and told it was a long wait. I was in a hurry and just needed to drop off two modems. Marriano noticed that and was very helpful right away. Actually more than once. He helped me last week too with a new modem. You have to ask for him only. He's the face of the company wanting you to stay there. Give him a raise!! You're personable and friendly. Very helpful. read more

I just had such a nightmare of an experience at this store. Truly one of the worst customer service experiences I've had in years, so bad that it left both my partner and I shocked and unsettled by the unprofessionalism and misconduct--including lies, disrespect, insults, and crude sexual remarks. Since the employees refused to provide any contact information for their manager so as to escalate this issue, we have reached out to Comcast corporate, including regional VPs Marcos Vicente and Rodrigo Lopez, to help assist us with our problem with this store. In addition to the mistreatment, they attempted to enlist us in a fraudulent account opening in order to goose their sales metrics. I have no doubt that we are not the only customers to have been treated so insanely at this store, and look forward to corporate reigning in this rogue third-party location. read more

Had a rough experience at this location. Two out of three visits in less than a week were a hassle -- missing wire the first time, wrong modem the next. Ended up having to go to the Dublin store to finally get things sorted out. Dublin team was great, but I won't be coming back to the SR location. read more

My wife bought a new phone and needed the information transferred from the old to the new. We made an appointment and were warmly greeted by Patrick. He's awesome! The way he treated us was over the top. The patience and gentle way he dealt with us were greatly appreciated. I didn't feel pressured to buy anything even though I questioned him on some X-finity ongoing promotions. My wife was even offered a phone case at a good price which he didn't have to do. All in all, a GREAT experience. Patrick, you're going places! read more

I really can't leave a review on how great your store might be because I walked in to ask a very simple question about the new iPhone, "will the new IPhone be coming into your store". The young lady with the light brown may be blonde hair, pulled back in a low ponytail, looked me right in the eyes, rolled HER eyes, looked me up-and-down and said yeah maybe... and just walked away. I've never been treated so rude, as I'm the friendliest person. I will not be back. I'll order online like everyone should, I just thought I would support my local businesses, wrong. In case you'd like to speak to this wonderful fabulous young lady, today is September 6th 2025, your San Ramon store in the Diablo shopping center and that was at 1:30 PM. read more

I came here on a Thursday at 4:30 pm to get a new modem for my new internet service plan. I dealt with customer service agents over the phone to get a deal on my plan which was a nightmare (transferred from person to person; being misled, etc.) but eventually sorted it out and eventually found out I had to go get a new modem at an Xfinity store. I visited this store and I do think my visit could've easily been less than 5 stars but I happened to get there just in time. I was able to get assistance immediately upon entering. I explained what I needed to the worker who got me a new modem right away and I also had a couple follow-up questions from my phone conversations with Xfinity which he was able to understand and answer right away. The reason I say my experience could have easily been less than 5 stars is because as I was there for less than 10 minutes, a line started forming and there were 3 or 4 people in line, waiting for people to assist them as I was leaving - and it seemed like it might be quite a wait, as the 3 or so other workers were all helping others when I had arrived and didn't seem to be close to done when I left, so most cases probably take quite some time and I could've easily ended up waiting a long time for help if I arrived just a few minutes later. I would visit this location again if needed, but probably try to come earlier in the day, if possible. read more

Xfinity Store by Comcast - Exterior - Internet Service Providers Near Me - San Ramon, California

Picking up new equipments due to the move back from out of state. Ambience was very pleasant and the retail sales consultant Brianna was very pleasant and made sure I get the right equipment. Provided me guidance to where to get the directions for self installation. Needless to say the self install went smoothly and definitely recommend to check the store. My overall experience so far with Xfinity/Comcast - seems positive and staff I've dealt with were all courteous and knowledgeable of what they are doing. Process seems smooth and of course the personal interaction and patience so far seems great. read more

Xfinity Store by Comcast - Ambience - Internet Service Providers Near Me - San Ramon, California

Adrianna is an absolute Angel. I needed an iPad with cellular for my elderly mother and had no idea how to set it up. She helped with everything!!! Gold stars and a shout out to Mariono (sp?) for helping find a blue A16 iPad for me!!! I'm so happy read more

FAST AND EFFECTIVE SUPPORT FOR A BAD SIM CARD After working fine for years, my phone switched to only accessing the Internet while on WiFi. I wasted a couple of weeks going through multiple restarts and endless setting combinations before giving in and making a trip to the San Ramon Xfinity store where service was instant, and it took them just 15 minutes to diagnose the root cause, (bad SIM card), install a new SIM card (great price - FREE! :-) and verify operation. The tech gently pointed out that my Note 9 was getting a bit long in the tooth, to where some problems might be expected, but wasn't too pushy about selling me a newer one, making me much likelier to go back when I do decide to pull the trigger on something more capable, (which could be sooner rather than later); the Note 9 still works great EXCEPT for being locked out of high security apps, like banking, medical etc., as it no longer satisfies security requirements. read more

"Make my cable bill go down!" I had the good fortune to talk to Joshua, who is the store manager. He was very professional and courteous. My goal for the day: Make my cable bill go down! Joshua offered me a few options, and we were able to get my cable bill down a little bit. It wasn't as much as I hoped but it was okay. read more

Came here to drop off xfinity equipment since my family no longer has their service. I made sure to return all equipment so that they can't sit there and say we still using their services. It's sad after being with a company for so long you'd expect for them to care and give great deals to their existing customers. But the prices got to high and the quality was no there so definitely not work it! I don't think I'll ever go back to xfinity.. read more

Xfinity Store by Comcast - Outside - Internet Service Providers Near Me - San Ramon, California

See all

First of all, I'm so glad that this store is closer than the Concord store. For the two times that I visited the San Ramon store, I felt truly taken care of by the staff. Earlier this week, I had to come in to request new equipment. Anthony greeted me with a beaming smile. Unbeknownst to me, I arrived right before his lunch hour and he didn't know that I would have 5 million questions for him. I felt so bad when I knew that he missed his lunch to help me. However, I didn't feel rushed, and I felt like he went the extra mile to help me understand my options. Anthony was super informative and really cared about the questions that I asked. He is the epitome of an engaged employee who truly cares about customer service! He provided me with the new equipment and provided easy to follow instructions for setup. Today, I brought back the equipment, Anthony, Angel and Tony were busy helping another customer. I didn't have an appointment today, so I walked in and waited like 30 to 60 seconds- not long at all. I was pleasantly greeted by Darden. He was so super nice, helpful and informative. He , also, didn't seem to mind my questions to gain understanding. Can anyone say that they love working with their ISP? I can!! Anthony and Darden are the best! read more

Xfinity Store by Comcast - Xfinity - Internet Service Providers Near Me - San Ramon, California

See all

The customer service here is AMAZING. Had some trouble adding a second cell line because my room mate was out of town. Anthony stayed with us for hours until we were able to transfer the phone to Xfinity service. Also, while I was in the store, the guys were fantastic. I could have stayed in there longer just to talk to them. They are excellent!!!! read more

Omar Actually Helped When No One Else Would I came into the San Ramon Xfinity store a bit frustrated after trying to activate my unlocked 2023 Motorola Razr+ that I bought from Best Buy. Even though it's the same phone Xfinity sells on their site, the IMEI checker said it wasn't compatible. I called support, tried online chat, even went to another store (Emeryville, DO NOT GO THERE) no one could help or was willing to even try. That changed when I met Omar. He actually listened and went out of his way to get it figured out. He ended up getting approval for the phone and gave me a physical SIM card so I could activate it. It worked. I really appreciated that he didn't brush me off like everyone else had. If you're in the market for a new phone, internet, or anything that a store like this sells, ask for Omar and give him some business, he deserves it. read more

Xfinity Store by Comcast - Activated BYOD 2023 Motorola Razr+ for free unlimited mobile line with internet - Internet Service Providers Near Me - San Ramon, California

Terrible Experience with Xfinity - Stay Away I've been a loyal Xfinity customer for years, paying around $45/month for internet service. I had a known dead spot in my house--far from the router and blocked by walls. When I asked for help improving coverage, I was told the only solution was to switch to their top-tier plan at $125/month. Reluctantly, I agreed. Big mistake. The service was exactly the same. No speed or coverage improvement--just a significantly higher bill. When I complained, they offered to send a WiFi extender for free--but only after I waited 30 days. I waited. Nothing came. I called again and was told I didn't qualify for the extender and would now need to pay for it. So much for that promise. When I asked to switch back to my previous plan, they claimed that plan only supports up to 8 WiFi devices, and since I have more than that, the $125/month plan is the only option. Basically, I'm trapped. No real solutions. Just a constant runaround. It feels like they say whatever they want to lock you in and keep charging more. Beware. There are no real options, just upsells, broken promises, and poor support. read more

As soon as i tried to stop the plan the nightmare began- multiple calls, no action taken, customer service hopelessly clueless of what action to take, then promising me that its solved while doing nothing I am billed multiple times not given refund - the list goes on and on read more

They promise you something over the phone and then won't stand by it. You go to the store and they can't do anything to help you.

Xfinity store on San Ramon Valley took care of replacing a remote for me and made it totally effortless. I was in and out of there and no more than 15 minutes. The service representative Anthony did a great job. He also gave me instructions on how to install it myself when I got home. In ess than five minutes I hooked it up and is now in full operation. So nice to have an Xfinity San Ramon. read more

I walked in to return my old modem, but walked out saving over $140 each month and doubling my internet speed! I was very lucky to run into Davian. He really got out his way to set me up with a much better bundle. He was very patient and professional. I highly recommend him to take care of all your Xfinity needs. read more

Good experience here when we were switching ownership of our account. The person helping us was nice and helped step by step what to do and what to expect. Wait time wasn't too bad, however the process kind of felt like it took longer than expected, however, in these types of situations I wouldn't assume it's a quick in and out service - plus, we want to make sure things are done right. I did ask a lot of questions and she was able to assist and provide reassurance. Nice that they had that huge screen in the back of the store to play things to entertain guests as a little distraction during wait times. Best to step into the store with an appointment. We were pleased with our service and the level at which their customer service was handled. Thank you! read more

Here's a fuller version: I had a wonderful experience at Xfinity, all thanks to their staff and Eli.He was incredibly kind and really took the time to help me find the perfect Apple Watch. As someone who isn't super tech-savvy, I appreciated how patient and understanding he was. He didn't rush me or make me feel pressured, and his friendly attitude made the whole experience enjoyable. I left feeling confident about my purchase, and it's rare to find that level of customer service these days.Thanks again, Eli! read more

As a result of a visit to this so-called "authorized" dealer for Xfinity, I filed a Consumer Complaint with the California Attorney General. At least one employee in this branch is engaging in deceptive business practices and I'm quite confident that my wife and I were not their first victims. read more

I found out I was deceptively oversold the services I don't need by one of the employees here who did not provide name. My husband and I went there Saturday to make owner change on our account and payment method from his to mine. We only need Internet service and the existing service included phone and TV streaming. The male employee told us that for the change we wanted to make, only bundled package deal was available since we are making changes on the same account and same address. It means we would pay $70 more per month for the streaming and phone services that we don't want. Since he said we were limited by this option, we reluctantly agreed assuming the changes were made on the same account. He even offered to upgrade our router. Somehow both of us felt doubtful about this limited option choice. We did some research online afterwards and I went to the Dublin corporate store today. I found out the rep in the San Ramon deceptively lied to us. First of all, he did not make changes on the existing account. He actually closed the account under my husband's name and opened a new account under my name. Second, with the new account under my name, we could have the option to choose Internet only services. He lied to us about our limited option of bundled deal. Third, after I questioned TV and phone services that we don't need in the store, the rep lied that we can cancel those after a full month of staying on the bundled package. As a matter of fact, I found out from the Dublin store we can cancel anytime. I ended up canceling this new account set up under deceptive sale practice completely and set up another new account with Internet only service under my name for half of the price. I feel so angry with that employee at this San Ramon store. I have never experienced such blatant lies from any service providers. Dublin store employee told me the San Ramon store is only an authorized dealer store so he cannot file a complaint for me in Xfinity system. I will have to go to the San Ramon store to file a complaint. I don't have the employee's name but he provided his number 510-565-2489 if the store owner wants to investigate. For now, I do not trust this business and would not recommend it to anyone. read more

We had excellent service with Eli this morning. He was very personable, knowledgeable, and patient as he helped us set up our watches and a new package for our Xfinity service. We couldn't have been more pleased and will certainly pass this information on to others. read more

After many attempts to reach a knowledgeable representative over the phone, I gave up very frustrated. It was a breath of fresh air to go the Xfinity store and meet Anthony who gave us clear answers to our many questions and figured out how to save us a considerable amount of money. He took the time to explain in detail how to set up our new equipment and offered his assistance if we had questions when at home. I highly recommend Anthony and the San Ramon store! read more

Awful customer service - rude and not knowledgeable, zero customer service skills. Lazy x 100 - save yourself time and go to Dublin. read more

I came in to pick up new equipment since my fiancé and I just moved to San Ramon yesterday. We were helped by manager in training Anthony. He went above and beyond helping us. He was able to bring our bill down while also giving us faster internet speed. He also gave us great information about possibly switching our mobile devices to Verizon which we are now strongly considering. He was very knowledgeable and the treatment and overall experience was 10/10. We appreciate the fast and easy help and would recommend anyone who lives in the area to needs assistance with xfinity services to come by and ask for Anthony! read more

I am a new customer and in less than 2 weeks I have problems with my internet that the answering service cannot help me so I requested an technician to come. I was not informed that a technician will cost me $100.00 because I have AT&T and they NEVER charged me for the technician to change the modem or troubleshoot my internet service issue. They charged me when the problem was their fault. The issue came from Xfinity coz their internet service was down in the area. Even the technician could not help me and doesn't even know what was happening. Now they are charging me $100.00 a BIG SCAM. read more

People are just standing there and doing nothing. If there is a way to do it online, don't go.

Darian the assistant manager and Brianna are the best. I came in with a technical phone problem affecting my business. They solved it immediately and then proceeded to reduce my bill by over $200. THANK YOU THANK YO THANK YOU. 5 Stars x 10 read more

Amazing experience highly recommend this. A young man named Eli helped my whole family transfer from verizon to xfinity. Now I'm saving 200$ more on my bill. The crazy part was how he was able to get us 3 watches for absolutely free. I truly love this young mans service and he even gave me his number just in case I needed extra help. Overall 10/10 experience and left the store with 3 Iphone 16s and 3 watches. Bravo Eli! Keep up the good work! read more