Worse company to deal with. Be aware elderly customers. This company will rip you off terribly. AT&T charges 20 cents a minute to Middle East. Airnex will charge you $2.00 a minute. You decide on your own. Don't be scammed by these crooks. read more

We used this company for many years and just discovered that customer loyalty is the last thing they take in consideration! Lately the company changes the international calling rates without notifying the customers, the posted rates on their website are low, where the rates they are charging is usually 3-4 times higher. Customer service, billing inquiries don't exist here! Please, don't even attempt to give them a try! You will be ripped off! After so many years we finally switched to Toolani - toolani.com. Airnex is a rip-off! read more

After having been a customer of Airnex Communication's long distance plans for five years, I realized they have been billing me incorrectly since 2005. They have been charging several dollars over the actual usage on the bill, coming up with a randomly generated number. When I discovered this error and told them I was cancelling my account and requesting a refund, I was told that there was a more "accurate" billing system the could use to bill me. However, that did not win me over, as I had just gone through many of my bills (thankfully, I had saved a bunch from previous years) and seen the errors they had made. It seemed pretty shady. Then, I went to the BBB and saw they had 20+ complaints about problems with billing, and I knew this was not just a one-time thing, but some kind of systematic problem. Therefore, if you are looking to make low-cost international calls, I would go with Google Voice and save your money. read more

I would stay away from these people, they first report the minutes wrong mostly they double the time and their taxes are %100. So, if your bill is $10.00 they will charge $10.00 taxes. I am realy surprised that they are still in business. Bad service read more

After the bill in full, my dial in number got disconnected. They are vanished from the face of Earth and not one of their CS numbers work.

They scammed my mother in law claiming she's calling herself from her house number to her mobile number and charged her $20 a month. When she called to complain the lady was rude saying she's mistaken and that nothing could be done. When my mother in law asked if they could look into it and hold the charges (usually auto debited on 20th) the lady said no and said they already charged her (on the 8th). She then hung up on my mother in law. My mother in law tried to email them to cancel because they said it has to be in writing and their email bounced. She had me look into their company and no surprise I see these awful revisits. Pls complain to BBB too if you've been scammed by them. read more

Omg. Don t trust these guys. They send you bills with bunch of nonsense expenses and they steal your money. Horrible service and rude employees! read more

No customer service. No respect to the customer. No nothing. Lowest of the low. One objective: take your money. To do that they lie, lie and lie. $54 initial bill ended $100 piled with fees, fees, fees and fees. Cant rate below sea level. If there is anybody who can start class-action suit, I am in. WE need to clean up our country from these bed bugs Let us know read more

This is the first time I am leaving a review on Yelps and that's because I just had a conversation with the customer service and the lady was so rude and impolite. Did not let me finish my sentence and did not respond properly. I will never use their service again. read more

I wish I could give a BIG 0. Worst customer service, stupidest people working, constant conection problems. DID I MISS ANYTING?

The worst type of scammers! They did not supply service, but instead engaged in predatory practices, threats and bogus accounting. To make it worse, this is all targeted at an elderly immigracnt lady. She tried to call the Ukraine from CA, and *never once made a connection* - but was charged dozens of minutes - sometimes as much as 15 minutes per call! But no service was provided - no call was completed. And then when we complained, they immediately resorted to calling late at night (after 9pm) and threatening to ruin her credit if she didn't pay immediately! I had spoken earlier in the day with a customer service rep who promised to waive the late fee and to lodge our complaint. Apparently the response was this threatening nightime call (and of course, they won't waive any fees - directly contradicting what we had been told a few hours earlier. Avoid this service like the plague! They are completely disreputable. Read the other reviews - it is quite a chorus of complaints. read more

I wish you had a zero star rating. This company cooks the books. I tried to fax two pages to two numbers. The calls were never completed due to the fact that my old fax machine did not work on the digital network. How long could it take to fax two pages that did not go through even though multiple attempts were made? Well, according to Airnex's invoice, each failed call ranges from 1 to 12 minutes. Not only that, its invoice also lists non-existing calls, supposedly made by my disconnected fax machine when I was in another state. The multiple failed calls took no more than twenty minutes, but they became more than two hundred minutes on Airnex's invoice. When told that the customer was never informed of the almost sevenfold rate hike (from 5 cents per minute to 33 cents per minute), the customer service rep claimed that customers were informed by email. I told her that I had never received it in my email. Her response was that I might have deleted the email, which is not true, because I have never deleted my email. This company obviously is engaged in fraudulent criminal activities. read more

I just got my second bill from Airnex communications. It was $41.72. When I double checked it, it was $5 less. And I'm not just paying for the minutes I talked. They also have Federal Taxes & FEES, State and Local Taxes & CHARGES, OTHER TAXES & SURCHARGES. And they never explain what are those other taxes, fees, and surcharges. My advise: DO NOT BECOME THEIR CUSTOMER!!!!!!!!!!!!!!!!! read more

ZERO stars. Who can recommend a lawyer? Airnex Communication is a scammer! They sent me a bill for about 30 calls last month. They are all FALSE calls! I have downloaded my Verizon talk activity file and found that I made only 7 calls. My real short calls are not listed, but replaced by 10 - 30 min fiction calls! Also, a horrible quality of service! I was not able to make any call during few days, when it was a real family emergency. No way to contact their customer support. When they call you back next day, they only promise that it should start working during the next 24 hours. Telecommunication company??? How they could still be on the market? read more

Don't use this service !!! As most of the other users I also noticed that they were overcharging me - I compared my calls' duration from my wireless provider and airnex bills - airnex was charging 50% more minutes. read more

I happened to check my balance on line. It showed an overdue unpaid balance of $0.59 and late charges may apply. I emailed Airnex and they responded that they do not send statements if the balance is below $2.00. How will I know that I have a balance if they do not send the statements and yet the nerve to state that they will charge late fees!!!! Secondly, they billed me incorrectly! I checked the rates on two statements and they are all higher than what it should be. I called them and they adjusted it to the correct amount. I AM CANCELLING MY ACCOUNT. read more

Im with this Company for years, and recently found out WOW..they charge me when I was out of US for some calls I never made, they always charge me 5-8 minutes more than real length on my calls (i use stop watch to record the length of talking), they Charged me for calling 1-800, their taxes are TOO MUCH and many non scene service charges, you must leave them message on their 1-800 number and after couple days a rude Lady call you back and has no idea what she is talking about, this is like couple of dudes make business in Garage and never know what they are doing BUT how to rip you off, I am going to call Local TV called "7 on your side" handle by Michael Finney to investigate these thieves, and need all you who have same problem so please be accessible for witness, here is my email "neeken16@gmail.com" and for sure will try small claim court, because I was with them more than 10 years and didnt notice they charged me so much during these years and yours too, please email me in case I need you for your experience with this Fraud piece of garbage company, check their web they offer so many big thing which they never ever capable of doing it and they left a Big nice Building Photo on the bottom of Page which is NOT their building at all, see this guys are all scam fraud, and BS. so contact me to take care of them they way they deserve. hope to hear from you by emailing me. Thank you read more

Do not use Airnex Communications for your Long distance or International calls. I have been using them for over two years and we have been billed incorrectly and been charged for the calls we never made. Very inconsistent billing system and they will charge you a lot of fees. When I canceled my service I was told that my balance due was $4.20, so we sent them a check and canceled that damn service. got a call a week later stating that we need to pay $5 more because there was a billing problem..... I told them I wont pay. now after a month, I just got a call from their offshore call center, and they were asking me to pay $18 fees.... the whole business is a scam. I am not sure who runs this business but they need to pull their acts together and try to run a honest business instead. stay away from them! Their BBB rating is F. they have close to 30 reported complaints. read more

For your International and long distance calls I will say Airnex is the best. I have been using Airnex service for more than 9 months and I have no problem at all. I have checked the old posts and complaints regarding the bills and charges which make me worried I looked to all my invoices but I have not seen any wrong charges. Their rates are great and the quality of the line is acceptable. So far I have referred to Airnex 7 of my friends and all are using the service and happy. As long as they will keep this kind of service and rates I will keep recommending my family members and friends to sign up with them. Thank you Airnex read more

They dont have people to answer calls. This is fake company. Always sending 3-4 times more bill than its suppose to be. Never notification regarding price increase. Always super extra charges. read more

Check your statement every months for ridiculous fees and over charge taxes plus fees that you didn't agreed to, don't sign up for auto pay or they won't refund your money even if you get them to do so, report them to FCC like I did, this company should go to where they belong because every one them are rude and have such an attitude that you never seen before, no company in USA will be treating there customers like that, I'm an Iranian and I'm telling you these people that working for them whether they are Iranian or Asian, they all need to trained how to handle customers but I guess the CEO of this company doesn't care, even there employees left negative reviews on the company after they quit there job. read more

They charged me twice for the same calls. They would not credit the overcharge back to credit card. They only offered a credit on the account for the future use, but I do not want to use them, as they became very expensive. They doubled the rates without a single warning. They do not show the rates on their website, so to know the rates you have to call them. read more

I have been with them for years. In my opinion, the customer service has always been awful, but the low 6 cents per minute rate with no monthly fee made it a good deal. Now, for my in state toll calls, the rate is now almost 19 cents per minute. And here is something else I did not like and, in my opinion, is rather shady. Their billing department called me and asked for payment of a bill that had not even reached me yet. They admitted that they had just mailed the bill out. I am cancelling just as soon as I post this review. read more

Can rate Airnex below zero. The costumer service has always been awful. Airnex is engaged in fraudulent activities. To many fake calls repeating calls non-existing calls. Bills are not sent on at timely basis only 3-4 days before due date and late fee $20.00. Time to start criminal investigation of Airnex activity read more

If I could I would give a negative -100 to this company. I agree with Ms. Helen and they did the same to me as they did to her. This company rips you off and their customer service lie to you and is terrible and that is if you ever get someone to answer your phone or talk to you. They are the worst! read more

Very disappointed with this company !! Been with them for 10 years , sad to see them always raising the prices with pour excuses every time I call.. I am in the process of switching international carrier .. Thumbs down seriously !!! read more

$20.00 late fee ??? Seriously ? Why ? Well I've been trying to get hold of them but always voicemail, I decided won't pay them until I figure out why ? 22.53 if I used it for $12.64 . That is 9.89 difference when you talk you pay no monthly fee . Now I need to pay them 20.00 more for late fee . Never ever will use their service again, well unless they give me credit but then it will pay their tax and........... Fee read more

Do not use this company. Airnex communications has no service and no respect for their consumers. They add to your bill newer existing calls and over charge every month. They don't deserve even one star. read more

This company is a scam. They add fake charges to your bill (phone calls you never made) and their customer service cannot be reached. They send you bills with payment deadlines in 3 days and if you miss they add huge late fees. This is company is a shameless fraud. read more

This is the worst communication company I have ever seen. They charged overcharged me minutes on all of my call. For example, if I spoke for ten minutes on the phone they charged me 20 minutes. This occurred every time I used there service. When I found out and called them, they told me that is my responsibility to check the bill every months. And they not willing to return my money on the extra charges. They told me we do not have your previous bills to check because our system does not work. They are scammers. If I had option I would give them negative 10 star they do not deserve one star. read more

Cheat all the time with calling time. Cheat with invoices: apply every time late fee - when I pay instantly after receiving invoice.

When this guys called me about a year ago, they initially gave me pretty good international rates. But in three months when I decided to check my bills as they seemed pretty high I realized they were charging me much higher rates then promised over the phone. The first time I called them and talked to the customer service person they apologized and gave me the credit for the overpaid amount. When the exactly same situation happened again, they told me this was their current rate and they were not giving any credits. I've been planning to disconnect my service but got so busy that I never got a change to do it. I just checked my last bill again and realized that they increased the rate even more. I'm cancelling my account right now. I would not recommend anybody to deal with this cheaters. read more

trouble company, check your bills every month for accuracy otherwise you pay lot more than you should.

After reading all the negative reviews I realized that I can't really add much to that except that I am another extremely dissatisfied customer who currently is looking for another carrier. The amount of time I spent trying to reason with them is unbelievable, and the effect is 0. The companies like this set a new low in the business conduct standards. If you are looking for a communications carrier, please look elsewhere. read more

This company does beyond shady business and the interesting thing is that when I told the customer service people that, on two different occasions, neither of them denied it or defended the company. I've been with them for a few years, but i don't make too many international and long distance calls, so my bill is usually pretty low so i haven't been checking my bill. the other reason for my ignorance is that my bills are via electronic delievery and usually their website has issues and i cant open my bill to view (now i know that's probably on purpose too). their customer service phone numbers have long wait times, so it hasn't been worth it for me. so i let it go. the reason i started checking was because for some reason they sent me a paper bill acouple of months ago and then i noticed they had charged me for a few phone calls i hadn't made. when i called them they said they would not charge me and would actually refund me for some past mistakes as well. to my surprsie my credit card was chaged again and there was no credit on my account. after this i checked my parents bills who use them too and make a lot more calls and they were always chaged a few cents above the rates and on one of the bils, the actual numbers didn't add up to the total number. when i pointed it out to airnex, they said it was a computer glitch. that never happens with such a simple calculation, unless the computer is from 50 years ago!! what amazes me is that even though i point blank told them they were cheating me, they didn't even try to fix it, they think they are invincible and they can get away with what ever they do. which is sadly true. it doesn't seem anybody is stopping them. i jsut checked on BBB and they have so many complaints but the government or anybody else hasn't done anything about it. I just think a business like this should not get away so easily for cheating people for god knowns how long. they should pay if not for anything but for their arrogance. read more

I just realized today that they added up 10 dollars more to my bill for this month. An extra charge they claim that is in the terms and conditions of the contract that does NOT appear on the billing statement. Supposedly one pays that for the good quality of the service. I have been a loyal customer to them for more than 8 years. The voice quality is great and the phone service has been great. But this has really upset me. Otherwise I would have given them 4 stars and probably never written this comment at all. I will stop using them from now and on. Be careful with the statements and read them carefully. They have always charged me when I call a number even there is no answer. That hasn't bothered me over the years, but an extra secret charge that was 1/5 of my total charge for the month that was not even officially stated in the billing statement, now that is extremely shady! A business must be trustworthy..... read more

I would like to begin by stating that I am an 89 year old veteran of the Second World War and I can honestly say that in my twenty years living in this country I have never felt more disrespected than during the conversation that me and my wife had with Airnex manager Nicholas. I had tried several times to contact the company's customer service department after discovering that the monthly bills which I was receiving were not accurate; I was being overcharged by a few dollars each month, dollars that I must factor into our monthly budget. After finally getting the company's manager Nicholas on the phone I tried to explain my situation and was overwhelmed by the level of disrespect and contempt that he showed to me and my wife. He began by accusing us of being penny pinchers who should know by now that prices in America are on the rise; "don't you walk into a store", he asked. He then told me to "go to hell" and after my wife picked up the phone to ask him where he got the nerve to talk to an elderly customer in such a manner, Nicholas proceeded to shout that he already had two morons like them at home. Finally he proceeded to call my wife a moron and hung up the phone. This is customer service? Naturally I will be finding a new telephone service provider and will never use Airnex again; however I earnestly don't want businesses like Airnex to flourish in this country. read more