1. T-Mobile Authorized Retailer

    0

    San Ramon, CA

    Cancel

    Open app

    Search

    T-Mobile Authorized Retailer

    3.7 (99 reviews)
    ModerateMobile Phones
    Closed • 10:00 am - 8:00 pm

    T-Mobile Authorized Retailer Photos

    From this Business

    Recommended Reviews - T-Mobile Authorized Retailer

    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
    Yelp app icon
    Browse more easily on the app
    Review Feed Illustration

    Reviews With Photos

    This store is actually run by MobileOne, so there will be no support from T-Mobile when they try and pull one over on you.
    Jeff O.

    First off, this is a franchise operated by a company called MobileOne. You want to deal with an actual corporate run T-Mobile that has an entire network of customer service resources available, there is no such network of assistance at this location. When upgrading to a new model iPhone I was told I had to add an additional line in order be able to upgrade to a new phone with credit for the phone I was turning in. After talking with the Dublin T-Mobile location and T-Mobile corporate, I was informed that not only was it unnecessary for me to add an additional line, but the San Ramon location had added TWO extra lines. These two lines would have ended up costing me an extra $40/mo. The San Ramon location said the additional line was going to be free, that was a flat out lie. On top of all that, BOTH of the phone lines they added were not going to be free, all this was confirmed by T-Mobile corporate who I was able to get in contact with via the Dublin location. In my opinion, this is fraud. There is no access to corporate help through the franchise here in San Ramon, because it's actually operated by MobileOne. Avoid this place at all costs. And if you don't, the Dublin location will be able to get you pointed in the right direction, according to them (Dublin) they are constantly trying to fix the fraud that occurs at the San Ramon location.

    See all

    26 days ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 months ago

    Helpful 5
    Thanks 3
    Love this 5
    Oh no 0
    Photo of T K.
    0
    11
    6

    4 months ago

    Helpful 1
    Thanks 0
    Love this 1
    Oh no 0

    1 year ago

    Helpful 0
    Thanks 0
    Love this 1
    Oh no 1
    Photo of Denise L.
    82
    224
    135

    8 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 months ago

    Helpful 2
    Thanks 1
    Love this 1
    Oh no 1

    10 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    9 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Lalita G.
    60
    23
    15

    1 year ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    8 months ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Allie P.
    1427
    1258
    4314

    3 years ago

    Helpful 1
    Thanks 0
    Love this 2
    Oh no 0

    1 year ago

    Everything went well everybody that works there and helped. Good people friendly respectful, Thank you for all your help god bless

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    10 months ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jeff O.
    13
    139
    16

    3 years ago

    Helpful 2
    Thanks 0
    Love this 1
    Oh no 0
    Photo of Gaston E.
    133
    142
    644

    3 years ago

    Helpful 2
    Thanks 1
    Love this 2
    Oh no 1

    2 years ago

    Helpful 2
    Thanks 1
    Love this 1
    Oh no 1

    4 years ago

    Had a problem so stopped in the store. Jay was so nice and fixed my problem so quickly! Great customer service !

    Helpful 2
    Thanks 0
    Love this 2
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Monica M.
    421
    49
    5

    1 year ago

    Helpful 1
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    My name is Vasanta Raghavan and a T Mobile customer. I went to the store yesterday and Omar helped me to fix my problem. Very good!!!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    1 year ago

    Austin was Very helpful. It was a very smooth transition and he guided all the way through.

    Helpful 0
    Thanks 1
    Love this 0
    Oh no 0

    4 years ago

    Helpful 3
    Thanks 1
    Love this 3
    Oh no 0
    Photo of M K.
    0
    2
    0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Jill P.
    26
    20
    4

    1 year ago

    Helpful 2
    Thanks 1
    Love this 1
    Oh no 1

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of Angela Z.
    20
    42
    93

    4 years ago

    Helpful 5
    Thanks 1
    Love this 1
    Oh no 1

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0
    Photo of helen m.
    46
    13
    20

    3 years ago

    Helpful 2
    Thanks 1
    Love this 1
    Oh no 1
    Photo of Sarah K.
    13
    91
    131

    3 years ago

    Helpful 7
    Thanks 3
    Love this 3
    Oh no 2

    3 years ago

    Customer service was great. Austin helped me straighten out my plan by giving great advice on saving money and maximizing my benefits.

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    5 years ago

    Helpful 2
    Thanks 0
    Love this 0
    Oh no 0

    2 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    3 years ago

    Just received great customer service from Kayla the store manager. She was quick and efficient and i was out the door in no time! Thanks!

    Helpful 0
    Thanks 0
    Love this 0
    Oh no 0

    Page 1 of 3

    Ask the Community - T-Mobile Authorized Retailer

    Do you do screen repairs in the store?

    No, we do not :(

    Don’t See Your Question? Ask Away!

    Review Highlights - T-Mobile Authorized Retailer

    “Wanted to thank Preet so much for taking her time and helping me open up my account with T-Mobile.”

    Mentioned in 4 reviews

    Read more highlights

    T-Mobile Authorized Retailer - mobilephones - Updated October 2026

    Loading...
    Loading...
    Loading...