Thanks to the manager, MAY! First time EVER I had a very pleasant experience with a cell phone…read moreprovider in cleaning up our business account and creating a personal account. May is pleasant, kind, extremely efficient and a true professional to all of the customers who walked in/called as well as the team members who had questions for her. A number of frustrated customers came in venting and May took ALL OF THEM in stride and managed like a boss! I am SO impressed and thankful to have her.

I recently switched from AT&T to T- Mobile. I came to this…read moreparticular location to get the iPhone 17 for all 5 of our family member lines. The main reason being our AT&T bill became increasingly higher. We walked in and no customers except us and like 1 other group. The process took about 45 min. in store, the 5 phones came in 2 business days to our house. We took them to the store again and the data transfer we did at home with the E- SIMS. It didn't taken long to get back up and running with our new cell service provider T- Mobile. My phone took about 35 min . iPhone 17 be has better battery longer charges fast , a 6.3 inches screen ,256 gb memory and a little faster. The employees here were helpful and were not rude or anything . With money still owed from my old 16 pro max I was given the advice to put it up for sale on Facebook marketplace for $700-800 but it could fetch more if sold overseas once its data wiped. This location is close to SPROUTS and GameStop.

I was having some issues with my sim card and walked into the AT&T store in San Ramon. I was lucky…read moreenough to work with Chase. He was so terrific. He was very patience and was able to solve my issue in a matter of minutes. He updated what needed to be fixed. Chase is very knowledgable and knows his stuff. Chase is your person if you need help with your phone needs. He also reviewed my plan and was able to save me some money on my services. Thank you Chase!!!

I had never been to this store before. When I lost my phone and bought a new one there, I ran into…read morea problem with my SIM card. Fortunately, the store manager, Safi, and his helpful associate stayed with me until everything was sorted out. While I was talking to them, Safi also took care of changing my work DirectTV service and found me a much better deal. Thanks to them, I ended up saving hundreds of dollars! I truly believe that without Safi's help, it wouldn't have been possible. Five stars just isn't enough--I wish there were a seven-star option! I highly recommend this store.

Mustafa is amazing! He explains things so clearly. Gives you all the options. Doesn't try to upsell…read moreyou. Just the facts and knows his stuff! When you make an appointment at Verizon, ask for Mustafa and you'll leave a very happy customer.

Had to get a new iPhone and watch and these guys were the best!! Very helpful, knowledgeable and…read morethere was no wait times unless the Fremont location (2 hours and horrible attitudes) Definitely worth the extra miles to come here for your wireless needs.

ALEX WAS AMAZING!…read more he picked up my iPhone 12 Pro Max at Kaiser since I just into a car accident and my phone got smashed in it. And he somehow fixed it! It is amazing! And gave me a 1 year warranty and had my phone for maybe 3 hours and then drove it to my apartment and gave it to me. For 278! Amazing deal. Thank you He is super sweet personality! Such a lovely guy to interact with. If I ever need help again I would always choose Alex. Also for some reason. I feel like he made my screen look better even though I know it's not oem apple. It looks better than the 12 pro max screen I had before. Also I also appreciate the screen protector he gave me! The value is great! And service was amazing thank you Alex! I wish you the best

Had a rough experience at first, but they made it right and fixed the issue. Appreciate their help…read moreand good customer service.

I brought in my brother's iPhone believing the USB-C port was damaged and needed to be replaced…read more However, the staff member who assisted me inspected the device and discovered the port was simply dirty. He kindly cleaned out the buildup inside the port and fixed the issue free of charge. Thank you for your honesty, professionalism, and outstanding customer service. Greatly appreciated!

Brian is awesome! He's the engineer on site that I worked with. I just needed a resistor for an amp…read morerepair I'm doing and was happy to pay for them or trade other components, but he was happy to just give them to me. He's an expert in his field and is more than worth the respect and compensation for his time and effort.

I had a loose lightning port on my iPad 7 (hard to get it to charge)…read moreRyan quoted me $80 for a port replacement (which I think is a solid price). When he got into it he found that he just needed to tighten the screws, lowering the cost to $50. Good service, nice guy. Also he pivoted to be a card shop first with the electronics repair as a more of a side thing. So don't be surprised if you feel out of place at first.

I was having trouble charging my iPhone. He quickly diagnosed and fixed the problem for a minimal…read morefee. Works great!

Ordered a phone today. I called after I never received an email about my pickup. They informed me…read moreit was cancelled. They didn't have the stock. Told me it takes 24 hours to cancel. But they charged me already. Account still shows pending. They informed me they were not going to call about the cancellation. I was just going to get an email.... I asked about shipping it instead and he informed me I would have to reorder it online. Pointless. That's what I did the first time. That email never came. The guy on the phone just sounded like he hated life. I wish they had better customer service.

The store manager was extremely helpful in my conversion from T-Mobile. She helped me find the best…read moreplan and phone for my budget and was extremely nice to work with and knowledgeable.

I went into Verizon looking to replace my daughter's Apple Watch after she lost it, and Kasey was…read moreabsolutely fantastic. From the beginning, he was friendly, patient, knowledgeable, and really took the time to understand what I was looking for. Instead of simply replacing the watch, Kasey walked me through several different options and explained the pros and cons of each. Based on his expertise and recommendations, I ultimately decided that getting my daughter a smartphone made more sense for our needs. What I appreciated most was that I never felt pressured or rushed. Kasey genuinely seemed focused on helping me make the best decision rather than just making a sale. That type of customer service goes a long way. Thank you, Kasey, for making the entire process easy and enjoyable. Verizon is lucky to have you!

Nice and quick, got the job done! I went in to get a SIM…read morecard and it was made right away and works great

I got a quote through yelp around 10:30pm on a Wednesday. They answered my request within 15…read moreminutes. The price they charged was so much more reasonable than the other places I requested. I needed an iphone x battery replacement and all I did was make an appointment online and I was set. They have tons of appointments to select from. The day of my appointment, the mobile truck came during the timeframe I selected, called me to tell me they was here, and replaced my iphone x battery within 15 minutes. The truck was awesome, it had accessories on it. It was like an ice cream truck but for mobile items. I thought It was pretty nifty and of course, convenient. I would definitely use this service again. The guy who helped me out was also friendly. This was a service I never knew I needed.

I've tried calling several times and have yet to receive a call, as to fixing a cell phone…read moreThe first time I called, a technician called back ... I couldn't have the phone fixed on that day. He agreed I should call back when I could. Have yet to schedule a time for the repair ... question is - can he be trusted to set up an appointment, keep it, complete the work needed and charge a fair price for it ... after not getting a response, I definitely think not ... not good at all in customer service!