Long overdue review! This is my go-to store for iphone needs. On my most recent visit, I elected…read moreto upgrade from an iphone 5s to an iphone 6s+ 64GB. I got big hands so a phablet seems perfect! I've had this new phone for a month and so far I'm very happy with it. Customer service was great! I had to wait a few days for the phone but once it arrived the staff helped me setup and transfer my stuff from the old phone. They also offered a promotion for me: a free puregear case, screen protector, and best of all, a cordless Samsung U bluetooth headphone. Very sleek and excellent sound quality! Great for music, workouts, and streaming movies on tablets. Note Verizon no longer uses contracts. You wind up paying for the new phone spread-out through many months, and whatever increment if you decide to up the data plans.

PATHETIC! I placed an online order for pick up. Choose this store because it said it was in stock…read more Nothing by the end of the day for pick up. Cool. Monday I go to this store. He tells me he sees the order but they haven't received the phone. Told me to wait until Wednesday or Thursday. Now Tuesday night I get an email saying they canceled my order for non pick up. How can I pick it up if the guy in the store said they haven't received it. Very PATHETIC & TRASH

I recently switched from AT&T to T- Mobile. I came to this…read moreparticular location to get the iPhone 17 for all 5 of our family member lines. The main reason being our AT&T bill became increasingly higher. We walked in and no customers except us and like 1 other group. The process took about 45 min. in store, the 5 phones came in 2 business days to our house. We took them to the store again and the data transfer we did at home with the E- SIMS. It didn't taken long to get back up and running with our new cell service provider T- Mobile. My phone took about 35 min . iPhone 17 be has better battery longer charges fast , a 6.3 inches screen ,256 gb memory and a little faster. The employees here were helpful and were not rude or anything . With money still owed from my old 16 pro max I was given the advice to put it up for sale on Facebook marketplace for $700-800 but it could fetch more if sold overseas once its data wiped. This location is close to SPROUTS and GameStop.

Ew, walked in to transfer my husbands line to my family plan, the rep just told us to call 611 to…read moredo it ourselves. There was no one in the store. We walked in and it's like he didn't even want to help us. I should've read the reviews before heading over. I didn't know this wasn't the real flagship store but just an authorized dealer. I also wanted to upgrade my phone but he was no help, whatsoever. I'm so worried that we messed something up in the account. So annoying. Quick update, we went to another store which is a standing flagship store. We let them know our experience and they gave us a look and was like, yup. That's how they are. It's because we aren't new customers and are just trading in our phone so that's why he didn't really want to help us. But I mean, he literally was just standing there doing nothing with his coworker. Please don't go here and make a drive to an actual T-Mobile flagship store. SO much better in customer service.

Manager Oscar was amazing and resolved my issue. I was on the phone, in a different store, and in a…read morechat with another AT&T agent trying to cancel my remote hotspot service (didn't use it enough; service and device worked well). No one was able to assist me. A franchise store in a different town had set up my account incorrectly, resulting in me being completely locked out of my account, and failing authentication with everyone else. Manager Oscar was able to verify me and help me with the cancellation quickly. If you have a complicated issue and no one seems to be able to resolve it, go to Oscar. The wait time was really short, and he was able to take care of my problem so quickly.

Dear AT&T Customer Relations,…read more I am writing to formally complain about a misleading and undocumented promotional offer made to me at the Bollinger, San Ramon Ca AT&T retail store. I went into the store to sign up for the advertised senior mobile and internet bundle for $99. I was assisted by an employee named Angel, who told me there was a $150 Visa credit offer and no installation fees for 300 Mbps internet service. After stepping away to speak with his manager, Jesus, he returned and stated that the promotion only applied to 1000 Mbps internet, but that I would instead receive a $250 Visa gift card, with no installation or connection fees. Based on this assurance, I agreed to proceed, even though the new billing was approximately $60 higher a month than the original offer. I asked how the $250 Visa card would be delivered, since no written documentation was provided, and I was told it would be emailed to me. After installation, I contacted AT&T customer service because I had received no email or confirmation of any Visa credit. Customer service informed me that there was no promotional credit or gift card listed on my account. I then returned to the store, where I was told this was an in store manager offer and that I would not receive the gift card until the store "was confident I would not cancel my service". I requested written confirmation of the offer and a clear timeline, and was told the offer was confidential and could not be documented, with an estimated wait of 4 to 8 weeks. At this point, I am extremely concerned. There is no written proof of the offer, AT&T customer service has no record of it, and I was explicitly told documentation could not be provided. This is unacceptable and misleading, particularly for a senior customer. I am requesting immediate written confirmation of the promised $250 Visa gift card and the terms under which it will be issued, or appropriate corrective action to resolve this matter. If this issue is not resolved promptly, I will pursue further complaints through the Better Business Bureau and relevant consumer protection agencies. Thank you for your attention to this matter. I look forward to your prompt response. Yvette Clupny

I've been going to Jason for the last 5 years for any problems I have had with my phone and he is…read morealways given me the best price, fast service, AND gives a replacement phone in the meantime. His business has grown exponentially due to his honest work and I could not be more happy with the way he has treated me. I recommend friends to him, and at&t stores in the area recommend him as the best third party service. 5 stars for Jason.

Horrible experience with this company trying to fix some audio equipment. Absolute flakes when it…read morecomes to communicating and giving correct information. Not sure how this company is still in business.

Avoid This Store -- Especially the Opening Sales Agent…read more I came in for a simple phone upgrade and left with one of the most frustrating customer service experiences I've ever had. The opening sales agent charged me both a service fee and an activation fee, then told me to call Verizon and have them remove the charges -- but not to mention his name because he would "get in trouble." Of course, when I called Verizon, they said there was nothing they could do. A few days later, I went back to the same store to return the phone. I arrived right at opening and was second in line. The same agent told me I would need to call customer service to start the return, even though customer service had specifically told me to go back to the store. He also claimed the customer in front of me would take over two hours to process, and that the next available employee wouldn't arrive until 12:30 PM. Thankfully, I didn't leave. Another agent actually came in around 11 AM, and she was fantastic. She helped me right away and processed the return smoothly. She did have to charge a $50 restocking fee, but I called Verizon and they refunded it without issue. To make things worse, the opening agent originally told me my monthly bill would go down after the upgrade -- but it actually went up by $12. I highly recommend avoiding this store, and especially avoiding the agent who opens in the morning. Dishonest, unhelpful, and misleading. The one helpful agent isn't enough to make up for the terrible experience.

Do not go to an authorized Verizon retail store! Instead go to a Verizon corporate company. I had…read moreplaced an ordered for my new phone for pick up at this location. When I arrived the employee claimed they were having system issues so they could not upgrade my phone although she had the actual phone with her. When I called the actual Verizon line the representative told me what happened was probably the San Ramon employee made an error and advised that I should not go to an authorized retail store since they just want customers to buy phones directly with them. The employee did not even give me alternative resolutions and was not helpful at all. Long story short I advise you if you are going to upgrade your phone and order online do not go through this San Ramon location. An update to this review I called Verizon to cancel this order their corporate headquarters called me and said this store marked my order as delivered and completed although I never received the phone. Please also note this store never contacted me nor did they email or text me to tell me my order was ready. I also received an email that my order was cancelled. It seems very suspicious to me. Good luck if you go through this retail seller. Just beware.

Solved my issue. My problem was solved by a very competent…read moreindividual who works at this store. The store is in good location near to good places to shop and eat. So you know if you hit it off with somebody while you were getting your phone fixed at the wonderful T-Mobile store in Walnut Creek and wanted to take them out for a drink and a quick bite to eat you're right there it's perfect

They provide a great service and support. Living on a fixed income, we count on bills remaining…read morestable. T-Mobile has provided that.

Geek Squad review. Christy was outstanding. Dropped off a laptop for a family member who is not…read moretech savvy. Christy was extremely patient and helpful, both during drop off and pickup. Thank you for your professionalism!

Tried calling store with a question about computer printer repair…read more 15 minutes later the new AI answering program would not/ could not let me connect I went to store in person ( faster) I asked a Customer service agent about printer repairs at their big repair desk He pointed and said get in line there I did After waiting in line 10 minutes later the geek squad repair guy asked me what I wanted I told him He said "We don't repair printers " I told him the Customer Service guy told me to get in line after I said I wanted my printer repaired He looked at me, shrugged his shoulders, and walked away I ask the customer service guy for the manager to make a complaint 15 minutes later, a woman walks up, does not identify herself as the manager, and he asks me what I want I told her about the Customer Service guy and the repair guy She says you should've called first I told her I tried and she said everyone in the store knows you can't call into the store for help. It's a corporate decision. We have nothing to do with it. She said the division managers have all complained to the store manager about the AI voice, but nothing is being done ever because of a corporate decision I told her YELP recommended this store for Repairs and she said sorry I asked her if she could tell me where I could get my printer repaired and she said no I can't. Would you like to buy a new one? After this long conversation, I asked her who's the manager here and she said I am she had not identified herself as a manager before that Verdict ; Absolute failure, trying to reach at the store by phone and the people who work there know it Service at the store? Clock in-do as little as possible Clock out Conclusion? No one at corporate or at the store gives a damn about customers And I'm still looking to get my prayer repaired

Deja vu! I needed a new screensaver and case for my phone…read more Glad I called before coming in. Matt was very helpful. They had the right screensaver for my Galaxy S10+ but not the case. Matt suggested a case I could get from Amazon. Once I got that I went in. Matt cleaned up my phone and installed the screensaver and case. Almost like a new phone! Good people, good service.

Very grateful customer here. My friends told me to go here. Today I took a chance. He replaced my…read morebattery and cleaned it up. Quoted me a price and within minutes I got my phone back, Thanks again.

I had one of the worst retail experiences I've ever had at the AT&T store on Olympic Blvd in Walnut…read moreCreek, and it happened right before Christmas. I ordered an Apple Watch SE with a new line as a Christmas gift for our son. My husband, Andrew (the account holder), went to this store on December 23rd for pickup and waited over an hour. He was told the watch could not be released unless he was added as an authorized user. While he waited in the store, I spent over 45 minutes trying to add him online (during peak holiday errands). The website was extremely difficult to navigate, and the sales rep refused to speak with me by phone to help resolve it. Andrew ultimately left without the watch. The next morning (Christmas Eve), I was able to successfully add him as an authorized user exactly per AT&T's instructions and even sent him back with my physical ID to avoid any confusion. He again spent over an hour, paid for parking both days, and dealt with holiday chaos in downtown Walnut Creek only to be told they still would not release the watch and would not explain why. Later, we were informed our account had been flagged for fraud. This accusation was shocking and insulting. We have been AT&T customers for over 10 years, all services (3 wireless lines, internet, DirectTV) are through AT&T, and our account is in good standing. Even store staff admitted they didn't understand why the account was flagged. I returned in person on December 26th with my ID and spoke with store management. The store manager Damian who was timid, evasive, and unable to explain anything clearly. Basically talked in circles wasting my time. I was eventually put on the phone with AT&T's fraud department and told the account was flagged because my husbands Social Security number is on the account and not mine which makes no sense since he is the account holder and was physically present in the store twice. No one asked him any verification questions, and no one attempted to contact us to confirm our order. As a result of this incompetence, our son had no Christmas gift, and we were falsely treated as suspicious customers instead of long-term loyal ones. This store demonstrated poor training, poor communication, and a complete lack of accountability. Accusing customers of fraud without explanation or verification is unacceptable. I would strongly caution anyone against relying on this location for time-sensitive purchases or holiday gifts.

This review is solely for Damien on 12/19/25. I walked in on Friday morning at 10am with 2 other…read moregentleman to find out he was the only employee there. He was working quickly and efficiently to try to help us all to the best of his abilities. I appreciate his effort, knowledge and customer service. Thank you, Damien for going above and beyond all on your own! You're the MVP!

ix N Gadgets did an amazing job fixing my phone. I was quoted almost $700 at another place, so I…read moredecided to call Fix N Gadgets and was pleasantly surprised by how affordable they were. The repair only took about an hour. They're located inside Stoneridge Mall, which was convenient since I was able to do a little shopping while I waited. They do offer add-ons like screen protectors, which I respectfully declined. Overall, great service, fair pricing, and fast turnaround. I highly recommend Fix N Gadgets.

I am writing to follow up on the recent repair of my phone. As shown in the attached report, there…read morewas a clear display issue after the service was completed. I decided to trade in the device rather than continue addressing the defect. However, the display problem significantly degraded the trade-in value I received ($195 down to $75).