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    AT&T Store

    2.6 (195 reviews)
    Closed 10:00 am - 7:00 pm
    Updated 2 months ago

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    9 months ago

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    8 months ago

    Slow service. I am biased because att is a necessary evil. Did I mention that the service is slow ??

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    2 years ago

    Multiple mistakes, rude service and employee. If you have the option to use a different store I'd recommend you do.

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    3 years ago

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    Page 1 of 5

    Ask the Community - AT&T Store

    Review Highlights - AT&T Store

    For that, I really wanted to commend the extraordinary efforts and customer service provided by Jea and Jeff.

    Mentioned in 2 reviews

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    People searched for Mobile Phones 1,796 times last month within 15 miles of this business.

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    T-Mobile

    T-Mobile

    3.7(96 reviews)
    1.2 mi
    $$
    Virtual estimates
    Shipping

    I recently switched from AT&T to T- Mobile. I came to this…read moreparticular location to get the iPhone 17 for all 5 of our family member lines. The main reason being our AT&T bill became increasingly higher. We walked in and no customers except us and like 1 other group. The process took about 45 min. in store, the 5 phones came in 2 business days to our house. We took them to the store again and the data transfer we did at home with the E- SIMS. It didn't taken long to get back up and running with our new cell service provider T- Mobile. My phone took about 35 min . iPhone 17 be has better battery longer charges fast , a 6.3 inches screen ,256 gb memory and a little faster. The employees here were helpful and were not rude or anything . With money still owed from my old 16 pro max I was given the advice to put it up for sale on Facebook marketplace for $700-800 but it could fetch more if sold overseas once its data wiped. This location is close to SPROUTS and GameStop.

    Ew, walked in to transfer my husbands line to my family plan, the rep just told us to call 611 to…read moredo it ourselves. There was no one in the store. We walked in and it's like he didn't even want to help us. I should've read the reviews before heading over. I didn't know this wasn't the real flagship store but just an authorized dealer. I also wanted to upgrade my phone but he was no help, whatsoever. I'm so worried that we messed something up in the account. So annoying. Quick update, we went to another store which is a standing flagship store. We let them know our experience and they gave us a look and was like, yup. That's how they are. It's because we aren't new customers and are just trading in our phone so that's why he didn't really want to help us. But I mean, he literally was just standing there doing nothing with his coworker. Please don't go here and make a drive to an actual T-Mobile flagship store. SO much better in customer service.

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    Verizon - New iPhone 16 pro max and iPad 10th gen

    Verizon

    3.2(50 reviews)
    1.3 mi
    Available by appointment
    Shipping

    Avoid This Store -- Especially the Opening Sales Agent…read more I came in for a simple phone upgrade and left with one of the most frustrating customer service experiences I've ever had. The opening sales agent charged me both a service fee and an activation fee, then told me to call Verizon and have them remove the charges -- but not to mention his name because he would "get in trouble." Of course, when I called Verizon, they said there was nothing they could do. A few days later, I went back to the same store to return the phone. I arrived right at opening and was second in line. The same agent told me I would need to call customer service to start the return, even though customer service had specifically told me to go back to the store. He also claimed the customer in front of me would take over two hours to process, and that the next available employee wouldn't arrive until 12:30 PM. Thankfully, I didn't leave. Another agent actually came in around 11 AM, and she was fantastic. She helped me right away and processed the return smoothly. She did have to charge a $50 restocking fee, but I called Verizon and they refunded it without issue. To make things worse, the opening agent originally told me my monthly bill would go down after the upgrade -- but it actually went up by $12. I highly recommend avoiding this store, and especially avoiding the agent who opens in the morning. Dishonest, unhelpful, and misleading. The one helpful agent isn't enough to make up for the terrible experience.

    Do not go to an authorized Verizon retail store! Instead go to a Verizon corporate company. I had…read moreplaced an ordered for my new phone for pick up at this location. When I arrived the employee claimed they were having system issues so they could not upgrade my phone although she had the actual phone with her. When I called the actual Verizon line the representative told me what happened was probably the San Ramon employee made an error and advised that I should not go to an authorized retail store since they just want customers to buy phones directly with them. The employee did not even give me alternative resolutions and was not helpful at all. Long story short I advise you if you are going to upgrade your phone and order online do not go through this San Ramon location. An update to this review I called Verizon to cancel this order their corporate headquarters called me and said this store marked my order as delivered and completed although I never received the phone. Please also note this store never contacted me nor did they email or text me to tell me my order was ready. I also received an email that my order was cancelled. It seems very suspicious to me. Good luck if you go through this retail seller. Just beware.

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    Verizon
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    AT&T Store - mobilephones - Updated May 2026

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