I spent over $200 to get my iPhone X Max screen repaired at this place. After getting my phone back, the new screen was significantly brighter compared to the original screen (something I was going to overlook) and the new screen would not "wake up" or respond if I tapped it. 5 weeks after getting the phone repaired, I noticed a discoloration in the screen in the top right corner, and now, 6 weeks later, the screen has a long crack down the middle even though I never dropped it. After reading reviews, it looks like going back to have them fix these issues is pointless, despite the 90 day guarantee, and I certainly don't want to be accused of doing this damage myself when that isn't the case at all. Save yourself the hassle and pay the extra $100 at Apple. read more

Do not ever shop here! If you do, back up your device first. I went here to ask about a battery and charging port replacement, and if it could be done on an S7 which was an older phone. I didn't authorize anything, just asked. I was told I would need to call and order in the parts. No offer from the associate to order the parts for me right then and there. Tajar plugged my phone into the charger to see if the issue was as I described, which he did not need to do. I noticed he was holding the phone in an odd way and walked off to discover that my phone was booting in maintenance mode. I panicked and went back asking why my phone saying it is erasing all data, knowing it was performing a factory reset and there was nothing that could be done to reverse it. He claimed no responsibility, was extremely rude and unhelpful, claiming that a phone cannot be reset without unlocking. Unfortunately Galaxy S7 can easily and quickly be factory reset by holding down the up volume and home button keys for about 10 seconds. It is just about impossible to do this by accident, as you have to hold them down hard. Lost 2 years of data. Ended up bringing mall security into things, filing a complaint with the mall about the shop, and will be forwarding the report to Cellairis HQ. The associate there is an absolute clown with no concern for customers or value for their property. read more

Got a great deal on our screens. Always helpful willing to do the job right away. There are all types of phone protectors to almost every phone type. read more

Eto is the best. He was super helpful. As I needed to change the cover of my iPhone . He changed it , cleaned my phone and we had a pleasant conversation. Thank you so much for your East coast personality, which I miss so much . Totally recommend this place ask for Eto. read more

Warning avoid going here. Note there is no return or exchange policy here which I found out before I bought my screen protector and phone case. Honestly a waste of money. The guy put my screen protector poorly with lots of bubbles visible I asked them to redo it again by the time I got home the screen protector looks smeared off from the inside when I called to ask about the return or exchange they said there's no policy. They never mentioned anything to me about this policy before I made the transaction plus the case it self is bad quality. The only reason why I went here was because I just bought my iPhone X and wanted a case as soon as possible. read more

Shop is one of the many pop-up places in the central mall corridor. Russian sounding young guy could not care about customer service. We asked for the price and samples of iPhone screen protectors and they did not show any samples. We were unsure of what would work the best for us and went for the more expensive solution (anti-glare). What he did not mention even after I probed around was that the screen looks hazy after you put on the protector. He felt "offended" when I asked him if it was a sales scam - all I was trying to do was to gage the worth of the product. We ended up with a horrible looking screen and an unpleasant encounter on what could have been a quick and painless interaction. Always ask for a sample before you decide on a product. read more

I went to get an iphone6s screen replaced. After 9 days I noticed it started cracking on the sides....it was never dropped. I was too busy to deal with it but after a week it started not working. The phone wouldn't recognize when trying to type into the phone. I called and they said they can't warranty their cracked screen. Lesson learned here is that it is best to get a better quality screen at the Apple store. I paid $93 to get this replaced and I assume the quality of the screen they use is weak. Other than that, their service is friendly and quick. read more

After having an iphone for 8 years and never cracked a screen. I shattered my screen when I dropped it on concrete pavement. I took my Iphone here, and they may have sensed, I was anxious to get it fixed. While they fixed it in 20 minutes, they charged me $90 and sold me a stupid adhesive plastic for extra protection for an extra $10. The salesperson made it seem like it would never break and add an extra layer of protection to my screen. I was able to peel this off my phone and punched it and it shattered like my screen. I STRONGLY do not recommend going to this place. I find somewhere else that is more affordable and won't take advantage of you. read more

Cellairis - What I was sold that promised extra "protection." - Mobile Phone Repair Near Me - Pleasanton, California

Worst Customer experience! Avoid at any cost. I took my iPhone 6s Plus for repair. They replaced the screen with some cheap Chinese screen after which my speakerphone won't work and also you cannot see the screen when wearing sunglasses. When I went back this guy Joseph (who repaired my phone earlier) says that there is nothing that they can do and if I want those features to work I need to take it to Apple. When I asked for refund, he first said that it's not a screen issue then told me he cannot give me a full refund. Only when I was persistent for not getting what I paid for finally he agreed to give the refund with lot of attitude. He put some old broken screen back for me to talk to Apple. Got my screen replaced by Apple and happy with all the features working fine. My advice, its better to shell out few extra bucks and get your phone fixed through Apple then this rip off and worst customer experience. read more

Cellairis always comes throuuuggghhh ! I've had them fix both the front screen and body of my phone and it's always at a very reasonable price. The repairs are super quick too. Additionally, everyone on the team is super nice and understanding of special requests I have for my phone. I only give 4 stars instead of 5 because after fixing the body of my phone Apple Pay stopped working although they claim that's a software issue instead of hardware. Thank you Cellairis Stoneridge Mall team for never letting me down ! read more

Did a great job by changing the display. Within 20 min athey also fixed an old problem with sound.. best place for all phone repairs.. Amazing service and get free phone cover!!! read more

Very friendly staff and knowledgeable. Reasonable prices compared other iPhone repair shops. Fast service and quality work. Would recommend this place for all your cell phone case, screen protector and repair needs. read more

Eto At Cellairis was very courteous and helpful in solving my iphone7 delimma. My camera screen cracked and I could not take videos or pictures. Eto diagnosed that my phone needed replacement of both camera screen and camera. He charged me reasonable, fixed my iphone7 issue and I am a happy camper. So greatful as he saved me a ton of $ from buying a new phone . read more

Very quick service & good costumer service. We got our screen protector quick. Employees were professional and nice. I recommend getting your phone accessories here. read more

They repaired my phone in under 20 minutes and the guys working there were super helpful and nice! This is my second time coming back this year because I'm so clumsy with my phone and he gave me a screen protector for free because he remembered who I was. I'm definitely going to come back here if I ever drop my phone again. read more

Was helped by Eto. Very friendly guy. Took his time and made sure my phone was repaired properly and with professional care

I use my iPhone 7 as my main camera while working as a freelance photographer. Which means I tend to crack my screen more than most. So I've been EVERYWHERE possible but cellairis is unrivaled. They even gave me a free case today since they recognized me (5-6 times this year). Thanks guys! read more

Please never choose them. Save yourself from the pain and frustration I witnessed. I went to replace my iPhone 7'a screen. Everything else was working completely fine. They replaced the screen but messed with my home buttons click and finger print. Then when I asked to give my phone in it's original condition, they were not able to find my home button. In the end, they broke home button and didn't replace the screen and expected me to pay them 40$ for labor of "breaking" phone after I spent 3 hours of my day there. On top of it one of them was super rude.: read more

Professional & fast! Fixed cracked screen on my iPhone 6plus. Feels & looks brand new. Many thanks Cellairis!

Best technicians ever I got my phone fixed here and service was absolutely great. Guys were very polite and helpful. It took only 15 min to make my phone brand new again. I'm so happy with the service. After got my phone fixed I chose a lovely new case for my self, they have the most stylish cases. Thank you guys I'll definitely be back and recommend you to all my friends read more

Best price i could find for an s8 screen repair. Still set me back $300 plus tax which is why I'm giving 4 stars not 5. Also i realized the next day that my speaker wasn't working since the screen repair. I took it back expecting to have to argue but they fixed it for me asap, didn't try to charge me, and threw in a screen protector for the trouble. Thanks Eto! read more

Never. Ever buy a glass Apple Watch screen protector here. They are garbage. My watch didn't even respond to my finger after they put it on and all they said was well. We used it and you gotta pay for it. Get outta here . Terrible. Waste of time and horrible people who work/ own it. Do not give the any of you're money!!!!!! read more

Honest Guys !.I went to these guys to show a popped up screen on my iwatch ( outside the warranty period).. They immediately said they don't work on iwatch but had a quick look at the issue and recommended going to the Apple Store since it looked more like a puffed battery issue that popped the screen. Went to Apple Store and they replaced mine as they had a quality program that covered such issues. I give 5 starts since they were honest and provided the right guidance. read more

I took my iPhone to fix the back glass logo and they broke my new iPhone it's not working no one can hear me, it's not charging, I'm so mad and upset with them. They said dropped off for four days two time and it's not fix they lie to me that's what made me more mad. Please do not go there, do not trust them. They really do not know what are they doing. read more

You're better off paying a little more by going to Apple. I asked him to replace the camera on my iPhone 6S+ and he only replaced the lens. He told me he thought I only wanted the lens replaced when I clearly said "replace the whole camera". I get it if it was a misunderstanding but the manager still made me pay for the lens that I did not need nor ask for. Save your money and go to a real repair shop. read more

VERY BAD BUSINESS PRACTICE! Very regret to let them do the screen repair for my husband's Galaxy S7 Edge. He took the phone back to show them the wiggling button after they fixed the screen. The guy whom we spoke with claimed he's the manager. His answer was the person who did the repair on our phone was out of the country and he refused to correct the problem. When we asked when he'll be back, he said he does not know, pretty much telling us not to come back. This is very irresponsible act. He was hesitant to give his name. He later told us he's Steve, when we asked for his last name, he refused to give to us. read more

I give this place 5 stars. They are not only efficient but they have great customer service & are extremely helpful. I cracked my screen & came in to get it replaced they took a little less then 15 minutes to replace it. They have a 90 warranty on their repairs & I had noticed that my front camera was a little messed up so I brought it back & they fixed it for free & fast, they were awesome. I would recommend anyone to go here they care about their customers & the quality of their work. They also have awesome phone cases that are durable & worth the money. They are amazing. read more

This place is the real deal! Sal helped me with my iphone 6 plus screen/LCD replacement. He verified all the functionality worked before and after the repair. I was in and out in 15mins. Top notch service from a stand up guy!!! read more

Don't waste your time with this "booth". The products are really crappy and very overpriced. Also, they won't tell you that you can't get your money back...only an exchange of one crappy cover for another. Head for the carrier stores (AT&T, T-Mobile, Verizon) read more

The young man, Moe, was nice, efficient, neat, and organized. He replaced my scrEen while I watched at a fraction of the cost I had been quoted at other places. read more

Very poor service! I paid over $400 to replace broken screen, found out home key button was very loose, and found big gap on screen side. Took it back, they told me that is nothing wrong! He said screen works, and button still attached! Nothing they can do...my phone was only 2 months old! Attitude was extremely bad!!!!!!! read more

Overpriced for sure. I needed a case and took a look at a bunch of them. They started at 40 a piece, I love the speck cases...anyways, haggled my way to 25 each 50 for 2. Case locks in place nice but it's already chopping, yes, the case is chipping and the grey looks like an old primer card. Stick with a store bought reputable company, these are painted not solid molded. It will chip and the idea of the inner soft lining is just that, a good idea but poorly executed. For 25 on amazon you can get a speck case and warranty. On a positive note, different color options were the attraction. read more

The girl with the short hair was nice but who tells you that if they damage is your phone or if anything goes wrong after they fix it it's not their problem you have to pay to get that fixed too. She told me she was just as good as Apple but Apple would never say anything like that. That's basically telling me I don't know exactly what I'm doing but I'm going to try and fix your phone and if I break it in the process I'm not responsible for it its your problem. Sounds like I'm going to end up with more problems then I came with and it doesn't come with a warranty.... I don't recommend anyone go there go to the man next to the Verizon store. He can fix ANYTHING trust me . He fixed my camera flash my power button and my up volume button and my shattered screen for a good price with a 90day warranty. read more

Terrible service. Took phone back after a screen repair they did when it cracked under pressure of use. Small hairline at first and then circled. From start screen wasn't very responsive then cracked, then not responsive at all. Took back with 90 day warranty and they claimed physical damage and wouldn't honor it. Was rude, owner wouldn't speak to me. Pleading the case all the employee did was take a picture of the phone to probably post as a response to this review. Like he was trained to do that... hmmm. read more

My screen was replaced about 2 months ago, I noticed that my screen had begun to become dislodged without me dropping my phone or anything. I took my phone back, they applied 3M tape to one side of the phone and said to come back if it continued to detach. The next day I made an appointment with apple to see if the phone itself was defective. I was told by apple that the workmanship on the screen repair was poor and the "glass" screen they installed was a plastic screen and that is why its disconnecting. I then went back to Cellairis where I was rudely told it would cost me another $130 for them to fix their mistake! So, long and the short of it, after poorly installing a poor quality screen, they deem this to not be their issue and I'm going to apple to have my screen replaced again. I'd look into other options when it comes to cell repair. Now my screen will end up costing me the $180 I paid at Cellairis and now the additional $109 at apple to have it done right with a warranty. read more

Cellairis - This is the quality products they use to repair your phone at Cellairis. - Mobile Phone Repair Near Me - Pleasanton, California

Really shitty kiosk, the staff miss inform customers or don't inform at all. A cell phone case was purchased and at the time the girl with the short hair applied the case and re applied after one corner wouldn't go in, finally she squeezed the phone into the case. She took payment, that was it. Later that evening the phone screen started playing up by flashing and had distortion. I went back to the stand and explained this to the girl and she was having none of it. She told me I could t get a re fund but could get another case... and that I should of been told that on purchase... I wasn't!! Two weeks ago I had to buy a new phone because of the distortion caused by them applying and re applying a tight fitting case:-( Maybe the staff need some more training on how to deal with customers correctly! (See below) The girl with the pink flower tattoo on her right arm...down right rude and aggressive. Head/neck rolling at customers with that attitude, whew!!! Their products can be bought in Amazon for much cheaper than they price them up at. Don't waste your time here! read more

Great service. No pressure. That's what I like! They have a very nice selection of phone cases and screen protectors. All in one stop! Thanks for everything guys! read more

Absolutely garbage screen repairs. My screen started tapping randomly everywhere about a month after the repair and the pixel quality of the screen was low as well. read more

Great service! They replace the screen on my phone in 15 minutes for cheaper than any other place was. The guy did a great job. Very happy.

Do NOT use them to replace your broken screen on iPhones. I had them replace mine on my 7 and the screen they put on completely changed the look of all colors on my phone. I'm so sad and when I asked them what happened all they said is its not an official iPhone product. I HATE the way my phone looks now and waisted my $$. I would have never had them replace my screen if I knew it would make it look so horrible. read more