Quick efficient and affordable watch service done while I waited. Price was upfront and very reasonable... I recommend!

This place is a booth in the middle of a mall with an expert mastermind in the watch industry. I stood there for less than 5 min for a watch battery exchange. Took me longer to write this review than for him to swap out my battery. Highly recommend! read more

Walk into the mall entrance next to the Cheesecake Factory and ca pizza kitchen then straight ahead can't miss him Swapped a dial on my Rolex in maybe 30 mins max. Great service! Very fast no issues whatsoever. everything works perfectly as it should. Very satisfied customer read more

Ming did a great job fixing the crown on my Omega Seamaster De Ville ref 166.020. He was done in five minutes and the price was very reasonable. Thanks, Ming! read more

Charming Watches - Watches Near Me - Pleasanton, California

Went there to get a battery replaced. Very professional, super quick and excellent service. Thank you.

Tiffany Was extremely helpful she was very patient and polite. They have a good selection of batteries. She Change the battery to an old-school watch I had. She set the time and showed me how to work some of the functions because I had forgotten. They do have Apple Watch accessory but not too many. Super clean great place to get your battery Fix. read more

Very fast service, I brought in 3 of my watches for battery replacement and so glad I did. Pricing varies depending on type of watch etc. Thanks read more

I had to change the batteries in 4-5 watches as well as wanted to get the strap length changed. She did it very quickly and pleasantly. If I need other services on watch, I will definitely go back to her. read more

Still my go to place! Knowledgable and quick. I accidentally washed a Tag Heuer and yes I died a little inside bc when I found it there at the bottom of the washer what was once 12 now said 6...spin cycle definitely working. I gently wrapped it up and brought it over asking if my watch could be saved. $65, 5 days (had to order parts) and it was like brand new, working fine 6 months later, they even cleaned the watch. Several other places were not able to fix it, told me send it to Tag Heuer, quoted $120+ and ~2 week wait. Lots of negative reviews that they don't smile here. A lot of places love to smile and flatter you but if they can't fix your watch or overcharge you for it should that really matter...? Deep thoughts on Yelp. read more

So I was reluctant to let a Kiosk vendor work on my co-axial Omega Seamaster-but it was gaining about 15 seconds a minute and probably overdue for servicing. I think they send it out to someone with one of the special high-end machines that can calibrate all of the jewels in a co-axial-which is even what most high end Omega watch sellers would do. They charged about $75 LESS than expected/other quotes and got it back to me in less than a week. It works perfectly again! Looks like a brand new watch. read more

Fast, professional, easy transaction, and high quality service. What more could you want? Highly recommend.

Had to come on here and write a quick review. I came here over the weekend, I thrifted a watch that needed a new battery and was a little too big for me. I brought it, got a quote and expected to get told to come back later to pick it up (which would've been okay). Nope! He got it all done is less than 10 minutes. WOW! Left incredibly happy with my new watch and amazing service! Def recommend :) read more

Located at a Kiosk in the middle of the mall on Macy's side in front of American Eagle. Super easy to get my watch adjusted. There was one customer ahead of me but they took 3 minutes and it was my turn. Fast, efficient and fair pricing. Not much more one could ask for. read more

I've been here before and I'm always pleased with the quick service and great prices. While I don't buy watches here, I do bring them to get repaired. There are plenty of other places to go and get this done (I have a high-end watch which I dropped off at the original store also in the mall...I'm still waiting for it's return) but Charming Watches makes it quick and easy. How often do you hear when you walk up: "Right on!"? Not every day and certainly that's a fine welcome at this establishment. Indeed I plan on returning again and again! read more

The lil booth isn't listed on the mall's directory. WHY? Anyways, called the booth to ask where they are located and after that, I was on my way there. I wanted to get my watch adjusted and get a battery replacement. The guy was very nice and $25 to do everything. read more

Courteous and honest. My husband's eco watch stopped keeping time. We were advised to put the watch in a well lit place, preferably sun. With so many days of consistent rain, the watch is not getting energy. Tried their suggestion, and the watch is keeping time ok. read more

I have come here on 3 different occasions to get a watch fixed and no one is at the kiosk after their stated open time. When I call the number, they don't answer. read more

Update: Owner argued they could do a battery replacement only. Said he could have opened the watch properly - not helpful since their own employees already damaged it. Their policy: damage the watch? Too bad nothing we can do for you. Don't go here - take your goods to a respectable place. I have a simple Movado Museum watch. Taylor tried to open my watch for a simple battery replacement. He did not know how and in the process of trying damaged it. Not once did he mention he was unsure or didn't know how to open the watch based on model or make. I will be sending this straight to Movado for damage assessment and repair. I will be seeking full compensation for the damage they caused. Warning: don't take expensive watches here. It's not worth the risk. read more

Charming Watches - Damage caused by representative trying to open the back - Watches Near Me - Pleasanton, California

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Came right when the cart opened with two watches. Just finished a battery replacement for one & was told that the other watch could not be replaced yet because they needed to order a part before repair. Up front about price, no bs here. Quick service and very knowledgeable. Will come again! read more

Charming Watches - Watches Near Me - Pleasanton, California

Needed an extra hole in my watch strap and they did not charge me. Will definitely use them for all my watch servicing needs.

Had to change a watch battery and this was the only place I could think of besides valley fair in San Jose. $17 for a G-shock battery. Price seemed reasonable. Can't complain because I don't know who else changes batteries. + 1. he didn't just set the time, but the day, date, etc. Sweet! read more

Charming Watches - Watches Near Me - Pleasanton, California

I needed a watch battery changed and I was in and out in literally 2 minutes. Very nice professional lady who knows what she is doing. Good price too...was only $12. Fast, cheap and professional. Has my vote! read more

The kiosk is located on the bottom floor, in front of Macy's Women's. No wait. I had 2 G Shock batteries replaced. Good service and convenient. read more

If I could give 10 stars, this place definitely deserves it. Very knowledgeable, extremely reasonable on cost, and great service. I brought in a watch that needed a new clasp only $5, new battery $14, and get advice on a solar power watch that was dead on for free. I hope everyone in Northern California comes to this place. read more

Fast! Since my bf lost his watch kit, I came here during lunch to get my watch battery changed. He said that depending on the brand the price is different. Which is kinda weird to me because most watches open up the same and I assume different batteries, different prices. But oh well I was desperate. I had a small Marc Jacobs watch and he charged $14 + tax which I think is reasonable? Parked near Cheesecake Factory and went though the men's Macy's instead of the women's. just had to walk to the right of the mall and the kiosk is there next to a larger cell phone repair kiosk. The gentleman was nice and friendly and he was done in less than 5 mins. read more

I've been coming to only this guy for any battery or link adjustments for over 7 years now. Today was the first time I ever had to wait (not counting customers in front of me in line) because he was on his lunch and away from the booth. Everybody needs time to eat or whatever, but he added a link to my watch for free on his return, just because I was waiting for him. Always top notch work and service here. I cat recommend enough. read more

If you're looking for the best spot to get your watch battery replaced, look no further! $12 will get you an expertly attended battery replacement; including a good cleaning inside & out; he'll check your sealing to make sure nothing is out of whack & I can attest my water-resistance has never failed. Easy to find - located in 1 of the middle "booths" right outside the Women's Macy's......just look for the line of people waiting for his expertise! Cheapest spot in Stoneridge, nice service & quality to boot! read more

I got a new battery for my son's watch. It took about 5 minutes. He also put extra holes on the band since the watch is a little big. Great service, fast and reasonably priced. read more

This place is nothing short of A W E S O M E !! I went to numerous places in Dublin trying to find a retailer to size my watch, every single shop turned me down saying since it wasn't a brand they carried they didn't want to touch it. Yelp directed me to Charming Watches and after reading all the positive reviews I had some hope and made my way over. The gentlemen working there took one quick look at my watch, offered me a flat rate to size it and went right to work after my consent. The whole transaction took literally less than 10 minutes and I was left with my watch perfectly sized to my wrist. Look no further people of Yelp, Charming Watches will satisfy all your timepiece needs!! I would definitely recommend this place and without a doubt come back here for any additional services I may be needing in the future. Thank you, Charming Watches! read more

$15 to remove a ceramic link. Very fast and kind. I went on a Tuesday at 11am and had 2 people in front of me changing batteries & adding links. The people in front of me were very pleased and so was I. They are located at a kiosk, bottom floor next to Macys Women's. read more

I've been to Charming Watches to have all my watch batteries replaced, watch band replaced and now my new ceramic watch resized. They're very quick, inexpensive and service is great. It's not worth going to any of the other jewelers in the mall as they'll charge you alot more and don't offer the quick service that CW offers. read more

Went today to get my Citizen watch band replaced. My existing (aftermarket) leather band had ripped from the buckle after it hit the floor. I actually put another one on, but that one didn't fit exactly right, it had about 1/8 gap and it would jiggle, so since I had to run an errand to the mall, I decided to stop by and get a another band. First time getting my band replaced! Very quick, less than 5 mins to change, $21.75, after tax. My first choice of a silicone band was a little big, and that was after the technician put the band on and I left! I came back a few seconds later and he was nice enough for me to try a different silicone band that fit my "girlie" size wrist. Had it changed again at no cost or headache. Awesome and wonderful first time experience! If I'm still in the area by next year I'll be coming here again! read more

The lady was quick to change out my battery on my Nixon watch. The cost was $20, which isn't bad compared to "Jewelry Quick Fix" which wanted to charge me $40. Highly recommend you get your battery replacement done here. read more

Charming Watches - Watches Near Me - Pleasanton, California

Fast service (if there's no wait, of course). Very friendly. As helpful as can be. Wants to make sure that every customer is happy. Worth going out of the way for a band adjustment, battery, etc. read more

3 mins and 20$ plus tax for battery replacement. On Market street I paid 12$ for the same. read more

The battery in my Seiko chronograph died and the second hand didn't center. I planned to send it to a service center under warranty, but thought it would be worth paying for a repair rather than wait 3 weeks for a warranty fix. The little kiosk doesn't show up on the Stoneridge directory for some reason, so I called them from inside the mall. They're right next to Macy's, if anyone has the same problem. Gene, the young guy working there, told me the battery replacement would be $18.00. Seemed more than reasonable. He opened the watch, replaced the battery and had it back together in about 5 minutes. He also fixed the sweep hand...as it turned out, there's an external adjustment I didn't know about. He fixed that little problem in about one minute. Total time from finding the kiosk to walking away with a perfectly functioning watch: 10 minutes. I don't need watch repair very often, but the next time I do, this will be my place. read more

Replaced my watch battery in 2 minutes for $12 (price depends on watch brand, see their little pricing table). And they set the time and date and wiped off all the fingerprints. Fast and convenient and inexpensive. Not much more to ask for from a watch repair kiosk. read more

This rating is a bit late, but service here was excellent. I took 3 watches there, and the gentleman had them done within 20 minutes. Kudos for fast service and attention to detail! read more

Fast honest service at great prices

I came here on a whim today to get a watch battery change as well as some links taken out of an additional watch. Both services were done in under 5 minutes and for a great deal. Under $15 for the battery change and free to take out a link! I'll definitely be back! (This is a cart station set up on the Macy's side of stoneridge mall) read more