I was referred to TWR from a jeweler in Castro Valley. I had a vintage watch with sentimental value I needed evaluated for repair. Thomas was extremely personable and informative. He gave me his expert opinion on the repair And was able to complete it in a very reasonable time. The way he explained the repair process to me I knew this was an honest man. I am completely satisfied with the repair and wear the watch often. I also brought a family members Movado watch for repair. They were originally given an $1,000 estimate. Thomas explained how the damage occurred and corrected the problem for $80.00 and that included a new battery. If you want Honest, personable, professional service provided for a reasonable price and in a reasonable time frame go see Thomas You won't be disappointed. Thanks Thomas appreciate you. read more

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I bought a second hand Rolex as a gift for my son for his grad school graduation. The clasp needed sizing and despite my being a former mechanic and amateur watch tinkerer, with tools, I was unable to move the springbar. I took it to an authorized Rolex dealer who had an on-site watchmaker. They told me the springbar was not a Rolex part. They refused to even try it and told me they would send it back to the Rolex service center for me. I saw big $$. I took it to another jeweler/watchmaker who refused to even try. I brought it to Thomas who fixed it in less than 15 minutes for an incredibly reasonable price. I told him he just made a customer for life. read more

I can't say enough good things about Thomas's Watch Repair in Pleasanton! My wife's Rolex had a broken screw, and Thomas spent close to an hour carefully working on it. He actually machined a screw to make the repair work properly, going way above and beyond what I ever expected -- and he fixed it while I waited. Thomas is an incredibly nice guy, extremely knowledgeable, and really knows Rolex watches. It's rare to find someone who combines this level of skill, patience, craftsmanship, and customer service. I would highly recommend Thomas to anyone who needs a quality watch repair. In my book, this guy is the best watch repair guy on the planet! Thank you, Thomas, for taking such great care of us and going the extra mile read more

Needed a watch band adjusted . Thomas was quick and very reasonable in price. Highly recommend!

Brought in 4 watches that needed batteries and 1 watch that I had questions getting it set correctly. He was very friendly and knowledgeable and help me set the 1 watch along with putting batteries and setting up the other watches. Will definitely bring all my watches here. read more

Just a little pricey for a tiny place, but it's specialized. Regular customers he knows by names. Personable slow yet relaxed service. Technical of knowing twenty years + od watches low to alot of high end. If Ai still had my Rolex blue Mariner I would entrust. We just had some links removed, but hard to find jewler, only does watches specific. Deserves noting on first street facing east back bldg easy to find and free parking. We went to Bocado un petite cafe after here read more

I entered Thomas Watch Repair with several watches needing batteries. Thomas noticed a missing piece on one of the wrist bands and repaired it as well. All watches are all working perfectly. It only took a few minutes. read more

I always bring my automatic watches to Thomas. When my Seamaster was running fast, he diagnosed and fixed it on the spot in about 15 minutes. Another time, after I accidentally left the helium release valve open, he carefully dried and cleaned the watch within a few days. And when a repair was beyond a local fix, he was honest and advised sending the watch back to Omega for a full movement replacement. It's rare to find someone with Thomas's skill, judgment, and integrity. read more

This is the best watch repair and service in the tri-valley handsdown! friendly and knowledgable staff, quick turn around and great pricing. Thanks! read more

Very friendly owner and repair cost was reasonable. Glad to have a watchmaker here locally that we can count on.

I almost never write reviews, but I couldn't let this one go. I brought my in at the beginning of January for a service, a new crystal , and a polish. I was told it would take eight weeks. I called back after nine weeks and was informed that he had not yet started the service. He asked me to give him two more weeks. I called back after three weeks and he had still not started the service. He said he would let me know at the end of the week when it would be ready. He did not call me back. I had to go in and just get my watch . Such a huge waste of time. I imagine Thomas watch repair is probably good for changing batteries, but I don't think I would bring them any actual watch repair work. read more

Great Professional Watch Repair! I tried to take a link out of my new Watch band only to cause absolute failure. Called this guy up, confirmed he could do the work. He fixed the two links I messed up...who knew there were sleaves in the pin holes? LOL. I was in and out in less than 5 minutes. $20 was very reasonable. read more

I needed a watch band for my new watch. Nice selection, the owner helped me choose the right band for my watch.

The owner is so friendly. I brought in a Nixon watch that I thought was broken and a jeweler said had to be repaired by someone who specializes in Nixon, then referredme here. Another piece of advice I received was that I had to ship it to Nixon and the starting cost to repair was $150. I brought the watch in just minutes before closing and he looks at the watch and says, "it needs a battery. It needs power to work properly." We both laughed. Respecting his time, I left the watch and picked it up days later. The cost was so much less than I had braced myself for. I brought in a few other watches for battery replacement which he quickly changed out while chit chatting. Not being Nixon watches, those batteries cost much less. There is a private parking lot and street parking available. Two thumbs up! read more

Great watch service and a great guy! For anyone that needs excellent watch service, don't hesitate to contact Thomas!

Normally I can set the time on my Automatic Chronograph 44mm men's watch by pulling out the crown a little and rotating to the correct time. One day it appeared something had fallen off track, and I was no longer able to adjust the time. Brought my watch to Thomas and he said he was able to repair it within a day or so. My watch was fixed within a day and Thomas showed me in detail what had happened. A pin required for adjusting the time had been displaced. There's NO way I could have opened the watch to have fixed this. IN addition, if I had sent the watch to the manufacturer, it would have taken a long time and lot more $$$$. Thank You THOMAS for saving the day and bringing my favorite watch back to life. read more

This gentleman was very helpful and precise and accommodating. Thank you. I purchased a watch elsewhere and he had no problem sizing the band for me perfectly. read more

My jeweler recommended I go to Thomas, and I saw that another reviewer said their jeweler recommended Thomas to them as well. So I already had a very positive opinion prior to visiting. I dropped by to get my new-to-me neo-vintage Tudor with unknown service history checked because the winding action felt tight and I was unsure of the gasket condition for this 30 year old timepiece. Thomas opened it up on the spot with the appropriate Rolex caseback opening tool and inspected the movement and gaskets. He even greased the crown tube gasket while he was in there. He then put my watch in the pressure tester and while we waited for the results, he explained how manufacturers can vary on how much grease they apply inside the mainspring barrel and that can have an effect on how loose or tight the manual winding action feels. The pressure test finally came back and my watch is water resistant to 50 meters, so now I don't have to worry about splashing water on it. I am thrilled to have my watch inspected and tested while I wait instead of sending it to the Rolex Service Center where they would've charged me an assessment fee on top of what they charge to service the watch, plus being without the watch for weeks. Here I was able to walk in and walk out with the service I needed and I got to chat with someone who you could really tell is passionate about horology. I will be returning to Thomas to service my other timepieces as well. Very highly recommended read more

Customer service was amazing! I was able to go in and have my watch battery replaced in a matter of five minutes or less. He is very friendly and laughed at my corny watch joke. I couldn't recommend this shop more!! read more

Amazing customer service. Thomas is very professional and quick. He resized two of my watches and I am very happy with his service and price point. read more

Nestled within the heart of downtown Pleasanton. The owner who worked on my Gucci watch was fast and very reasonable priced and he saved me a lot of time and money for this complicated expensive watch that the band keeps breaking, can you say defect with the molding process! Usually, I have to send the watch back to the Gucci store in SF or NY and this is a 3 to 4 weeks turnaround and $250 approx. Thomas was able to fix my watch with no problem. Thank you for the great service again! read more

Thomas doesn't follow through with recalibrating your chronograph after changing out the battery. I have a Swiss (men's watch). It has two buttons, one on the top right side (at the 2 o'clock position), and one at the bottom right side (at the four o'clock position). The first button (top right) when pressed starts the timer hand on the dial, and a 10ths of a second dial on the right side of the watch face. Pressing it again stops the timer hand so you can get a reading of the time elapsed. The second button (bottom right) "resets" the timer hand so that it (and the smaller right side dial) return to the "homed" 12 o'clock position. This is the second time I've taken my timepeace to Tom and he's replaced the battery. Each time afterwards he doesn't bother recalibrating the reset button described above. As a result after a timing operation performed pressing the reset button homes it to the 11 o'clock position instead of 12. Now I have to dig out the user manual and figure out how to recalibrate this again. Tom is supposed to be a professional and should know this stuff inside and out. read more

You know its good when other jeweler makes the referral to another jeweler for the work. So glad this was done and had my precious watch battery replaced without any issue. You know is a good reputable jeweler while waiting, there were regulars coming and going dropping off watches for battery replacements and/or just to chat. Price is reasonable and is nearby. This would be my go to spot from now. read more

Thomas Watch Repair - Watch Repair Near Me - Pleasanton, California

Service was quick and the person who helped me was very nice! Helped me with adding a link to my gold watch and replacing my battery and adding a link to my silver watch! Most definitely will be back for future watch needs/repairs. read more

Thomas Watch Repair - Blue Keneth Cole watch. - Watch Repair Near Me - Pleasanton, California

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Just a fantastic service. Thomas stepped in and checked if my watch was magnetized (it was) and de-magnetized it - for free. My wife and I went to lunch and during lunch, the watch was still running fast. We were still in Pleasanton so we went back and Thomas opened up the back and took a thorough look - again at no charge. Clearly, he knows his stuff and walked me through his diagnostic process. I will be taking all my watches to Thomas Watch Repair and, of course, gladly pay his fee. What a great find! read more

Thomas is an expert! Answered all of my questions about my Longines watch, explained how to keep my watch in good condition, all with a smile! If I ever have more watch needs in the future, I'll definitely be coming here. read more

So happy I found Thomas Watch for my Longines and Rolex watches. Everyone else send them out but Thomas Watch with their hands on experience pampers your watch in house! Great workmanship. A hidden gem in Downtown Pleasanton. Such a great guy. read more

Thomas Watch Repair - Watch Repair Near Me - Pleasanton, California

Several visits here for typical watch maintenance and repairs. Band sizing, battery and crystal replacement, etc. The owner is great - super friendly and prices are more than reasonable. My daughter had a cheap Timex she wanted to wear, but the repairs were more than the cost of the watch. He gave me a heavily discounted price and completed the work in minutes! Can't recommend highly enough. read more

Thomas is not just a battery changer. He is a real Watch maker with real skills. We are lucky to have this man in our city providing 5 star service! read more

Thomas deserves every good thing said about him. He's incredibly friendly, attentive, and honest. Very clean and nice little shop too. I had links taken off of one watch and another completely nonfunctional automatic fixed in under 15 minutes for $50!! read more

Thomas is a magician! A watch magician. With his amicable personality to add to it, he can literally repair any watch! My citizen is happily sitting on my wrist as I write this review and the smile on my face is to reflect that he has a loyal customer in me! Thank you Thomas! read more

Brought to him my Cartier Pasha that started running fast after not being worn for quite some time. I was considering sending it to the Cartier boutique, but they were charging me an arm and a leg! Then I thought about Thomas and decided to give him a call. Went to his shop and after 15 minutes, my watch is behaving again - for a tenth of what Cartier quoted me! read more

The other day I watched Thomas helping an elder lady with such patience and kindness out of good heart, don't see this happening often Thank you, Thomas! Great service, quick, reliable and always with a smile! read more

Excellent Service and Repair!!! Gets your watch back on time and in better condition than you brought it in.

Quick and fast. Called first and he was available. Easy to find location with plenty of parking. 3 watches fixed quickly within 15 min.

Fantastic local watch repair business. I found this place by searching the internet. I only needed advice regarding proper operation of one watch and band adjustment on another. Fast, friendly, great !!! read more

Great service!!! Fixed a band that another repair shop completely overcharged me for. Great price and friendly service.

Wow!! AWESOME place and very reasonable prices! Thomas business hours are convenient so I don't have to wait for a watch person to be available in a specific time of the month. Trusted him with my special sentimental watch Waited literally 5 minutes and super nice person, too! read more

Wonderful experience with Thomas at Thomas Watch Repair. Welcomed-in without an appointment. Thomas was able to help fix my Raymond's dead battery and had me in & out with watch on wrist in less then 20 minutes. Very professional with a clean shop in an excellent location; can't beat the price, this is the place! I plan on exclusively going to Thomas for all my watch repair needs. Thanks again, Thomas! read more

Came in to fix my watches. All done in a timely manner, professionally and with a kind approach. The owner is knowledgeable and professional. Go to Thomas for your watch need. You won't regret. read more

Thomas Watch Repair - Worked like a charm :) - Watch Repair Near Me - Pleasanton, California