I had a great experience at Optical Illusions. I came in for an eye exam, purchased a new pair of…read moreglasses, and had new lenses put into another pair of frames. The doctor was friendly, thorough, and took the time to make sure my prescription was comfortable. When I shared feedback about how my glasses felt, the team worked with me to make adjustments until everything was right. I also had some issues with one pair of glasses (that wasn't their fault), and they went above and beyond to help me find a resolution. Their customer service has been excellent, and they truly care about their patients. I highly recommend Optical Illusions for both eye exams and glasses!

I ordered glasses from them on a Saturday afternoon. Later that night I realized I wanted a larger…read morelens size for comfort and called the next morning to make the change. These are $500 lenses that I will have to live with for years, so comfort matters. They told me the lab had already started making the lenses and the order could not be changed, this was less than 24 hours, maybe they move too fast and should consider a 24 hour time gap to allow to customer changes, which probably happens many times. They did offer to cancel the order and gave me a full refund, which I appreciate, and the representative was knowledgeable and helped me pick the right type of lenses. This is why I gave them 3 stars instead of 1. What I do not understand is why they refused to place a new order for the corrected lens size when I was ready to reorder immediately. Instead, they simply cancelled the order and sent me on my way. In other words, they would rather lose the sale than work with a customer who is trying to correct something reasonable less than 24 hours after placing a $500 order. That kind of inflexibility is not what I expect from a business that claims to provide personalized optical service. I will never go to them again.

Amanda was great and relaying all valuable information as to the glasses very important…read moreGreat customer service Couldn't have asked for a better representative

The worst customer service. Went in to return an unworn pair of sunglasses purchased at another…read moreSunglasss Hut. The women that helped us "claimed" the glasses were scratched. When I asked to see the scratches, I used her cloth and softly wiped them clean and saw no scratches and neither did her other associate. The women insisted there was a scratch and there was nothing. She was rude, unprofessional and mean. I am sure she gets some monetary deduction and just wouldn't help. My last visit to that store!!!

Awesome employees and excellent service. We went here to purchase sunglasses. Unfortunately, their…read moresystem was down and they were not able to process our order, so they put our glasses on hold and we went around the outlets to shop around. When we came back, their card system was working again and we were able to purchase the items we had. They are so genuine and apologetic again, I think this Sunglasses Hut deserves our repeat business if we get more glasses. Try this store, you won't regret coming in here.

First off this store needs an upgrade. They really need better internet and POS upgrades for…read morereliability. All the staff is wonderful. I want to say a shoutout to Assistance Manager Matt. He really took care of everything and honored the pricing that was advertised. Even though I had many issues on my order, he fixed everything! This is outstanding customer service! Matt really takes care of his customers. He should be promoted! He is the gold standard of how the brand should be represented!

I've been to this location a few times before and have had great experiences, but today was an…read moreexceptional one! I came in and was immediately greeted by Samantha. I was just browsing for a new pair because my current sunglasses were getting loose and I needed to find frames that fit my thin and low nose bridge better. I found some frames I liked and Samantha let me try them on in all the colors they offered. After I decided on the colors, I was pleased to find out they were having a buy one get one free sale which I think they had last time I came in. I chose brown and black. When we got to the register we got to talking about my current sunglasses, also from Quay, and Samantha let me know they offer free adjustments for Quay sunglasses if you bring them in! She took one look at how they sat on my face and went to the back to adjust them; in no time she came back out and had me try them back on. She adjusted the sides and the nose pads, and to my surprise, she adjusted the nose pads the complete opposite way than I thought I needed and they fit me SO much better! My mind was blown realizing I didn't exactly need new sunglasses, I just needed them adjusted to fit my face correctly! I did need a new style though so I'm happy I found not one, but two colors in a new style. I also ended up purchasing the cute little black and gold zip up sunglasses case that I could potentially use as a wristlet wallet if I really wanted to. So two pairs of sunglasses, a new case that has multiple uses, AND I my current sunglasses fixed to perfection? Yeah, I ABSOLUTELY got my money's worth here! THANK YOU SAMANTHA! You are a life saver. I was so so so happy with my experience at Quay today :)

Came here over this past weekend to get some help repairing my glasses that got bent after I…read moreaccidentally sat on them. One of the representatives, Wendy, was incredibly helpful, as she took it upon herself to bring them to the back and reshape them back to normal. She was very attentive, going back and forth a few times to do adjustments to make sure it fit to my liking. She also offered to replace the nose pads and do a deep cleaning of the lens and frame since there was a bit of oxidization and wear/tear. She helped save my glasses and they definitely feel like new now - I cannot express how thankful I am for such good customer service and is a reason why I appreciate QUAY as a brand ever since I got my glasses from them a few years back.

Walking into the Sunglass Hut at the Stoneridge Shopping Center, I initially felt a bit uneasy. It…read moreseemed like the staff was watching me closely, almost like they were nervous or expecting something to happen. I'll admit, it crossed my mind that I might be getting some side-eye or that I was being judged unfairly. But after a while, I struck up a conversation with the sales associate who was helping me look through different Gucci frames. She explained that they had recently gone through not one but two smash-and-grab incidents where thieves came in, cleaned out the shelves, and bolted. I mean, who wouldn't be a little on edge after that? So, while my initial impression wasn't the best, I decided to cut them some slack. I can understand how something like that could rattle anyone and make them more cautious. Once we got past the awkwardness, I have to say, they do have a pretty solid selection in-store. I ended up walking out with not one but two pairs of Gucci frames that I really liked.

Shout out to Kathy for helping and accepting my return. I had gone to 3 different sunglass hut's…read more(southland, the lot, and one in Oahu) and all of them had told me same thing. "sorry but our systems are down". Kathy was fast with helping me with my return and I will come back in the future to buy sunglasses specifically from her. Thank you Kathy.

This is an update. I just picked up my Cartier sunglasses and I am pleased…read more For starters.. it took a good amount of weeks to get them. However, that is understandable because there is only 1 Cartier lab in the U.S. (Told to me by Orion Optical). So it was to be expected. I was super hype, so I called each week after paying to see when they would come in. When I called, they tasted me as if I were family. They knew exactly who I was, they spoke warm and welcoming. They always gave me any information that they had at that time. Now onto the sunglasses. This is my 1st pair, but not my last pair of Cartiers. They are literally featherlight and look so good on my face and against my skin. The gradient color pops, the signature C..pops and I look good as hellbin them! I am very happy with this purchase and happy to have found Orion Optical

Great experience at Orion Optical. Came in for a prescription check and ended up getting custom…read moreCartier frames with diamond-cut lenses and transition lenses that turn into sunglasses in the sun (you can pick the color too). Lyn helped me out and was super knowledgeable and easy to work with. I brought in a bunch of ideas and pics, and she really helped bring everything together. She gave honest suggestions on what would look better for my face instead of just going along with everything, which I appreciated. From frame size to lens sizing bring out a ruler to measure me up. She definitely felt like the specialist when it came to this type of custom work. Shoutout to the rest of the staff too--everyone was friendly and helpful throughout the process. She also helped me pick the perfect lens color to match the panther eyes on the frames, which came out What stood out was the attention to detail--especially with the diamond cuts. She pointed out small details I wouldn't have even noticed, which made a big difference in the final result. It did take about 1.5 months, but that's expected with custom lenses and special ordering. Definitely worth the wait. They do get busy, so I'd recommend making an appointment. I walked in and got lucky Lyn was available, but better to book ahead. Overall, really happy with how everything turned out.

A HUGE SHOUTOUT TO ARYA AT SUNGLASS HUT -- EXCEPTIONAL SERVICE THAT DESERVES 5 STARS!…read more Shopping for Meta Glasses can feel like trying to choose a spaceship when all you really want is to look fabulous and enjoy some cool technology! Thankfully, Arya came to the rescue! I came into Sunglass Hut wondering which Meta Glasses would be the best fit for me, and Arya was absolutely AMAZING! His expertise, patience, and genuine kindness made the entire experience enjoyable and stress-free. He walked me through the different options, explained the features, answered my questions, and even shared helpful tips on how to use and enjoy my new glasses. He didn't just sell me a product--he made sure I understood what I was getting and felt confident with my choice. And guess what? I am SO EXCITED about my Ray-Ban Wayfarer Meta Glasses! I came in curious, and I left excited, informed, and ready to enjoy my new tech in style. Fashion meets technology, and apparently, my inner tech girl is officially awake! The store itself has an excellent selection of sunglasses and Meta Glasses, with plenty of styles and options to explore. The location is also super convenient, making it easy to stop by while shopping nearby. But honestly, what makes this store stand out is the PEOPLE. Arya's professionalism, product knowledge, and warm customer service made all the difference. Employees like him remind us that great customer service is not just about making a sale--it's about making people feel welcomed, valued, and confident in their purchase. Arya, thank you for your patience, expertise, and wonderful energy! You made my shopping experience memorable, and I truly appreciate you! HIGHLY RECOMMEND SUNGLASS HUT! If you're thinking about getting Meta Glasses or simply looking for your next favorite pair of shades, ask for Arya. You might walk in just browsing, but don't be surprised if you walk out looking stylish, feeling fabulous, and ready to make your sunglasses smarter than your last smartphone! Five stars for the selection, five stars for the service, and an extra star for Arya if Yelp would let me give six!

After driving all the way from tracy to Brentwood. We found…read morethem closed before working hours. They decided to go home early .

The staff are super friendly and awesome to deal with and the selection is decent. This is a real…read moresmall booth inside of macy's and is surrounded by a lot of cool stuff you might wanna buy if you're a female creature of some sorts or have one or more female creature friends you wanna impress but not spend too much. I would've given them a five star rating but after having bought 5 pairs of sunglasses from this location and they told me today that they couldn't find me in the system, I'm a kind of disappointed. I've been visiting that booth for a few months now and the people that work there are already familiarized with me but still not in the system? Bro, y'all gotta step yo game up. I know I filled dem information out so you could plug into yo system. I'm slightly offended by this mang. Y'all shouldn't ever treat a good return customer like this. Aint coo mang

Terrible service. Racially profiled us. These are separate entities in Macys and when you return…read moresomething they eat that cost. Then why have a 30 day return policy in the condition bought and received if you're going to take the glasses that are in perfect condition, not worn, and plant scratches on a perfectly new item and say we can't return. We witnessed this and were floored. They are liars and cheater Be warned!

If you're like me, and tend to lose glasses, or destroy them, this is the place. Good quality,…read morecheap, and professional staff.

Very helpful and articulate when making a sale! Great service and I would come back for sure…read more Drives a hard bargain but nothing you can't say no to!