I've been to this location a few times before and have had great experiences, but today was an exceptional one! I came in and was immediately greeted by Samantha. I was just browsing for a new pair because my current sunglasses were getting loose and I needed to find frames that fit my thin and low nose bridge better. I found some frames I liked and Samantha let me try them on in all the colors they offered. After I decided on the colors, I was pleased to find out they were having a buy one get one free sale which I think they had last time I came in. I chose brown and black. When we got to the register we got to talking about my current sunglasses, also from Quay, and Samantha let me know they offer free adjustments for Quay sunglasses if you bring them in! She took one look at how they sat on my face and went to the back to adjust them; in no time she came back out and had me try them back on. She adjusted the sides and the nose pads, and to my surprise, she adjusted the nose pads the complete opposite way than I thought I needed and they fit me SO much better! My mind was blown realizing I didn't exactly need new sunglasses, I just needed them adjusted to fit my face correctly! I did need a new style though so I'm happy I found not one, but two colors in a new style. I also ended up purchasing the cute little black and gold zip up sunglasses case that I could potentially use as a wristlet wallet if I really wanted to. So two pairs of sunglasses, a new case that has multiple uses, AND I my current sunglasses fixed to perfection? Yeah, I ABSOLUTELY got my money's worth here! THANK YOU SAMANTHA! You are a life saver. I was so so so happy with my experience at Quay today :) read more

Thank you to Drue for her exceptional customer service. I visited the store shortly after Thanksgiving to purchase a pair of sunglasses and later realized I needed to exchange them. Drue assisted me during my initial visit, and when I called the store a few days later, she was also the one who answered the phone. She was immediately helpful and reassuring, confirmed availability of the replacement pair, and ensured everything was noted in my account, so the transaction could be completed smoothly. (Drue also did a great job adjusting my previous Quay sunglasses.) I Just wish there were more Quay locations in the Bay Area!! =) read more

Came here over this past weekend to get some help repairing my glasses that got bent after I accidentally sat on them. One of the representatives, Wendy, was incredibly helpful, as she took it upon herself to bring them to the back and reshape them back to normal. She was very attentive, going back and forth a few times to do adjustments to make sure it fit to my liking. She also offered to replace the nose pads and do a deep cleaning of the lens and frame since there was a bit of oxidization and wear/tear. She helped save my glasses and they definitely feel like new now - I cannot express how thankful I am for such good customer service and is a reason why I appreciate QUAY as a brand ever since I got my glasses from them a few years back. read more

Molly and Samantha were amazing!!!!! They made us laugh and were so patient with being so picky about which sunglasses we wanted. English is my mom's second language but they did not make her feel any less. They helped her with all her questions and made us feel so welcomed the entire time. So thankful we bought 5 pairs of glasses! I also brought my dog Dexter and they gave him treats no matter how much he farted. LOL read more

QUAY Broadway Plaza - Accessories Near Me - Walnut Creek, California

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I came here for the first time with my mom and sister, and we left feeling happy and satisfied. I absolutely love what I purchased. I do want to make known about the sales representative Nicole, who was an absolute darling. My mom is picky, but Nicole was very patient and made sure my mom left with a pair of glasses she loved. The sales associate gave us a bunch of pairs to try on, and guided us until we found the perfect one. Told us about promotions and adjusted several times a pair of glasses so it fit my mom; overall a great experience. We'll come back for the holidays! read more

QUAY Broadway Plaza - Absolutely Loved These! Thank you Nicole! - Accessories Near Me - Walnut Creek, California

I went window shopping and browsing a few weeks ago in the Broadway Plaza area. I stopped in Quay and was blown away by the customer service experience! Samantha, Molly and Alexa created such a warm and welcoming environment. It was drastically different from my experience at other shops in the area that day. I was so appreciative of the environment they created. They were knowledgeable and ensured that I was aware of the deals during the season without being pushy. I left with two pairs of sunglasses that I love and purchased on a BOGO deal. If you want an enjoyable, in-store experience, I would recommend this location ten times over! read more

Molly and Samantha helped us during our visit and they were so fun!! Amazing service, but didnt even feel like I was shopping lol we were just yappin! Came out with 2 sunnies and a happy face :)) read more

Picking the right pair of glasses is hard, but Akane is literally the best! So sweet and so helpful! Go see her!

Great customer service! Akane was the one who helped us out picking out the best pair of glasses for my mom. Would come back again for the holidays :) read more

Love Quay glasses! Came in to browse their prescription options and I loved so many styles. Nicole, one of the sales reps was very friendly and super helpful. I left with 2 orders for new prescription glasses and even 2 pairs of sunnies that I love, at a fair price! Definitely recommend checking them out! read more

Mia quickly fixed my Quay sunglasses without charge. Excellent customer service! Won't hesitate to buy another pair here!

I love this store and the staff. Alexa specifically can adjust my sunglasses like no other. I have a small face but she understands how each pair of sunglasses should fit. Wherever I go I always get compliments on my sunglasses so for sure I will always be a customer! read more

I went over to this store with my wife to order some new glasses for her! They had a great promotion going on at the time buy one get one free! She order her blue light lens glasses and it has been over 3 weeks and we haven't got any email or any updates! THIS PLACE IS HORRIBLE I WOULD NOT RECOMMEND ANYONE TO BUY FROM HERE! My order still hasn't came in! I WANT A FULL REFUND!! Waste of time! read more

Alexa and Drew were amazing! Helped my pick out not one but two glasses with the sale. So helpful and fun to work with. Definitely will be back read more

Sam was amazinggggg. She helped my friend and I with an exchange. She had a great attitude despite the rush.

Honestly so disappointed to leave a bad review because Quay is my go to for sunglasses.. I bought a new pair of the same style of sunglasses i lost. A week later I ended up finding the old pair in my old purse, so I went back to return the replacement pair literally one week later. The sales associate had a very rude & short tone with me. Almost as if she thought I was trying to get over on her and return my old ones..i even showed her the banged up ones ive had for years. She looked at my receipt seeing I was there a week ago and said that she couldn't do anything but let me exchange for the same pair in a different color.. she claims the glasses were "scratched" so she couldn't accept the return. Its one thing to tell me no, but to be rude to a paying customer is unacceptable. Way to get someone to come shop with you again! Wont be back & will definitely invest in some better quality sunglasses. Note: didn't catch the associates name but she was a shorter Latina woman with thin brows read more

Had such a great experience at this location! I wish I caught the name of the other associate that greeted me/helped me out but both her and Wendy (who rung me up in the end) were such an enjoyable presence in the store and incredibly helpful to all the silly questions I had. Also, the range of styles Quay carries now is so much more substantial and stylish, I think I'm a Quay convert and a Broadway Plaza Quay regular now read more

Many thanks to Wendy for helping me pick out my first pair of Quay sunglasses! Enjoying the look and feel of them.

I didn't even know that there was a quay store in town so I was so excited to discover the shop! And it was buy one get one free! I had sm fun with monica and areley, they helped me find two styles for my fall wardrobe. I'll definitely be back read more

QUAY Broadway Plaza - Accessories Near Me - Walnut Creek, California

I highly recommend shopping for the trendiest sunglasses with the best prices and a great quality at Quay . The sales team at Quay Broadway plaza were really helpful and friendly. They were so patient and kept trying to introduce different styles until I found my perfect one . Thanks to Adrian and Alexa for the amazing customer service! Definitely one of my favorites shopping experiences. read more

When I say this is my go-to, QUAY is LITERALLY my go-to place for sunglasses and eyeglasses. I have so many pairs, I should be embarrassed - but I'm absolutely not. I usually buy all my quay shades and glasses online, but we went into the WC location today. All I have to say is SY, SY, SY!!!! Please ask for Sy. Literally the best, will give you the truth and more! Thank for you helping us with our purchases today! Cheers! read more

Worst customer service ever, I bought two sunglasses one for me and one for my daughter, my daughter lost her microfiber cleaning cloth which doesn't not cost even a dollar , I went back to them the weekend after to ask for another one, they said no we can't give you one as we don't have extra !!! Really how for a sunglasses store doesn't not have extra, wow that's how you treat your customer who bought two glasses at once !! Honestly I Will never buy glasses from them again. read more

Had a great experience! Would like to specifically compliment Sai (not sure if that's how he spells his name) for providing excellent customer service, all while simultaneously training a new hire. read more

I love coming here because all the staff is so friendly. I came by to get my old glasses adjusted and Arely and Alexa were so attentive and welcoming. They showed me all the new styles I will definitely be coming back! read more

I came in yesterday to get my glasses readjusted and I am so happy with the help I received from Alexa. She was attentive and made my visit memorable. I will definitely be coming back! read more

Moe is AMAZING! Between myself and 2 daughters, we have purchased a good amount of Quay glasses. I purposely look for Moe whenever we come in because of the amazing customer service she provides. Always so patient and helpful, I love going into this store because of Moe read more

Walked in to browse and left with glasses and two pairs of sunglasses! Sy was amazing and so fun! Helped me and my friend find the perfect sunglasses for our face shapes. We were in and out within 15 minutes too. Best quay location I've been to, thanks Sy read more

I didn't catch their names, but I want to compliment the two people who helped me on their excellent customer service. Such patience as I tried on the same pairs 400 times! Obviously all the frames here are rad too, but friendly and helpful service goes such a long way. I'll be back again soon! read more

I'm a big Quay fan and was really excited a store was coming to the area! I brought in a couple of my old pairs, one they don't make anymore and the other was broken by a wave on vacation. Lexy greeted me and helped me try on new styles. Monica saved both my pairs of glasses. Such a great experience! read more

So happy they opened up a store closer to home! I used to always stop by the Vegas location when ever I was there but now they're open in Wc! Sales associates are super nice here, considering the high volume of shoppers on a busy weekend! read more

I came in today to get a new pair of sunglasses. I never really wear sunglasses and wasn't sure what shape and style fit me the best. Lexie, Adrian, and Veronica were so friendly and helpful. Lexie grabbed me multiple pairs of sunglasses to try on and they gave me their honest opinions on which style fit me best and hyped me up and we found the perfect pair. Lexie then cleaned up my new pair of glasses and made sure I liked the way they fit. Veronica, the manager on duty, made sure I understood the return/exchange policy but I definitely won't be returning. Will be back again for another pair! read more