As my wife entered through the Nordstrom's door, I said, "You have a credit on Nordstrom." She replied, "Not for long." When she hit the shoe department she lit up like a Barbecue Restaurant on a backroad in Tennessee! The people in lady shoes are nice. I buy my shoes from Robert in men shoes. read more

Terrible experience with Nordstrom. Ordered a pair of shoes for my wife's primary Christmas present, which were set to be delivered to Broadway Plaza on the 24th. My card was charged, and I was emailed order confirmation. Two days later, I receive an email cancellation. After calling in, the rep informed me that another store SOLD the shoes!! Also, that I was out of luck and would not be given any store credit to add insult to injury. Never going to shop here, and will recommend to my friends and family that they all avoid the place. Absolutely horrific customer service. read more

While looking for a couple of items at one Nordstrom branch in Marin County, they recommended we visit the Walnut Creek location, which had the items in stock. This was my first time visiting this branch, and I was very impressed with their service, selection, and overall experience. The store is very well stocked and organized. The associates are eager to help, and their prices are reasonable. The store is an anchor store in the Broadway Plaza shopping center, which is an impressive area and a good place to visit if you are planning to do a lot of shopping. read more

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Saturday the 17th I had a wedding at 4 PM and no shoes to go with the dress. I literally ran in and everybody from the shoe department, accessories, to the third floor were awesome. I was in and out of there quickly; made it to the wedding on time! Shout out to the folks at Walnut Creek Nordstrom. read more

Nordstrom Broadway Plaza in Walnut Creek - Two pairs of shoes, tights, and a purse to match. Nordstrom for the win today. - Department Stores Near Me - Walnut Creek, California

This review is specifically for the menswear department, and I'm just icked out in general and would recommend you shop elsewhere. I typically don't come into the store, more of an online shopper but my son needed a suit for prom. We decided to check out Nordstrom first, the store wasn't that busy. We're in the men's section for probably 10-15 minutes and cannot get anyone to help us. Mind you, there are definitely folks on the floor, chatting with each other and helping other customers. For the amount of money I'm throwing down on a suit, I do expect some level of customer service that's more than just a glance in our direction. Not sure if it was due to my age (I'm a young-ish mom), the fact that we are not what they may consider "normal" clientele (this is WC after all), or that we rolled up in athletic wear after hitting the gym. Regardless, we went to State and Liberty around the corner, smaller shop with men's suits. They were super helpful, we got what we needed, and happy with how we were treated. Super unfortunate but won't be shopping here anymore, or online. I can get what I need elsewhere. read more

I'm a guy and somehow always end up finding amazing things for my wife at Nordstrom. Great selection, high quality brands, and the staff is always helpful without being pushy. Makes shopping easy and I can usually find the perfect gift every time. read more

Mia at Mac cosmetics at Nordstrom is amazing . She took the time to find my perfect makeup shade. But beyond that, when I complained about my skin condition and the breakouts, she made a very valuable recommendation, scheduled a complimentary facial for me, and follows up with me every month. I really appreciate all her makeup and skincare suggestions which were on point. And the skin care brand that she recommended to take care of my skin issues, really worked for me, I am indeed a happy customer! read more

We were celebrating an early Father's Day and stopped by Nordstrom. They always have a very nice shoe selection. My dad found a pair of shoes he liked, but they don't have wide width in stock. As it turns out they don't stock any shoes that are wide width. Nordstrom started off as a shoe store so I'm surprised they don't stock wide width. read more

Nordstrom Broadway Plaza in Walnut Creek - Half yearly sale - Department Stores Near Me - Walnut Creek, California

Yesterday I went to Nordstrom's in Walnut Creek with my girlfriend who was looking for a mother of the groom dress. Budget was not an issue just finding the right dress was the important issue. We went to the designer section of women's clothing on the second floor and we were looking around at some lovely short dresses which cheap she wanted, but we wanted some help the entire time we were there looking two women that worked for Nordstrom's paid a no attention. I approached them and told them what we were looking for and they said go down to the end of the floor and you'll find dresses there with no effort to help us in that department at all. When we went to the dress area at the opposite end of the floor, I was shocked it was a mess. It was. The dresses were not presented. Well there were stuffed. Racks with for sale dresses. I asked a sales rep for Help and she got another woman who was wanting to be helpful but was helping someone else. When we said what we wanted, she bought to address that did not fit the description in any way she performed because she was in a hurry to get back to the dressing aisle to help another client. I had really thought that Nordstrom would be the place to go for a mother of the bride dress, but I was wrong. The service level in the state of the dress department were so bad we will not be back. It's not the old Nordstrom's anymore. read more

This review is specifically for Shawna at the Dior makeup counter. Mahalo for the rest excellent customer service, both before us and during our visit. Shawna went above and beyond to acknowledge us while she was assisting a young lady and her mother, and she periodically checked in on us to let us know she'll be right with us. We were not in a rush and was able to browse at all the products we wanted to try. Once it was our turn, boom, she attentive, no rushing, no overly pushing the sales, listened to what we were looking for and made suggestions or recommendations based on what we were looking for. It was a great experience. We made our purchase plus and additional order to pick up. I recommend visiting Shawna at the Dior makeup counter on your next visit. read more

The ladies working the Mason Francis Kurkdijan we're insane, rude standard office, and not approved at all. I asked him a simple question about if this item is returnable once opened they couldn't give me a yes or no until he had to basically pick a fight with them completely rude the Asian lady named Nancy W had the biggest issue. Of course I can return this product. It's Nordstrom seems to me she was didn't want to lose out on the commission. Will be returning and purchasing at Neiman Marcus. read more

First off, people are allowed to go into a store and browse. Thats is not loitering. Second off, the workers who just follow people based on looks need to be fired. There were 2 workers following someone in the store, who were obviously just shopping, yet these workers were on their tails the whole time. What a joke!! So sad to see how comfortable people are with doing this!! Guess you'll have to have your hands tucked behind your back if you wanna shop here, yuckkkk. read more

We took a look at baby stuff today and was helped by a guy whose name started with an A. Didn't remember it but he was great! Super helpful and took his time showing us the goods. read more

I am a regular at this Nordstrom when I am in town, but today I had an unfortunate interaction that left a bad taste in my mouth. After purchasing an online pickup order (whose staff is fabulous, no problems with them) I noticed another item I wanted, and took it to the Men's Furnishings cashier to purchase it. The item was on a 25% off sale at a competitor, so I requested the item be price-matched. This is something I do with regularity, and i've never had a problem with it. This time, there was apparently a problem, as the associate couldn't do it and brought over someone who I assume was a manager. The item was on a 15% discount, matching another competitor. The manager insisted that the 25% discount I was requesting a match for was ineligible because: "It's for credit card holders" (incorrect, and I pointed out it wasn't) "It's a friends and family so it's too exclusive" (incorrect, and I also pointed that out) and finally, "the item is already discounted so there's nothing else we can do." I know for a fact this is incorrect, and followed up with Nordstrom's customer service online to confirm that they can, in fact, price match these items and this manager was mistaken. I placed the order online and have it coming to me, at the adjusted 25% off price, and likely to be shipped from this location as many of my Nordstrom purchases are. It's unfortunate that store-level staff seemed unfamiliar with this policy and weren't willing to help, while also simultaneously finding various reasons not to allow me to get the price. read more

Robert in men's shoes was exceptional! Provided great customer service. Thank you, Robert!

Outstanding service. Janice (or Janiris) was incredibly helpful and truly went above and beyond. I only had about 30 minutes to shop and needed an outfit last minute for a fundraiser. She immediately stepped in, got my pants, picked out a shirt for me, and made the entire process effortless. She even went into the back to find a belt I really liked. The level of service she provided was exceptional, and I'll definitely be back because of her. She needs a raise or promotion! read more

Nordstrom Broadway Plaza in Walnut Creek - Janice style. - Department Stores Near Me - Walnut Creek, California

Nordstrom Walnut Creek is terrible to deal with. I will never do business with them again. They tried to make me pay for a purchase that I had made and had not received. It was finally resolved but again their customer service is terrible. read more

I love shopping at Nordstrom for over 20 years! Last best experience was when Chasey and Chemistry worked at Gucci make up counter! To my disappointment the day after Christmas I stopped by to check the new Gucci colors and the person who was there at the time after telling me it's Prada now was not friendly or knowledgeable about Prada! I picked a color for my lipstick and purchased it and asked for a sample of Prada foundation! She gave me a tiny sample and told me they are short on inventory! I think the Prada counter needs a more presentable and more knowledgeable artist! She didn't give me her name but I remember she had blue hair and not friendly at all! I love the #126 Red lipstick that I purchased without her help and I'll make an appointment for the next visit with a Prada artist so they can introduce me to the skin care and all the Prada has to offer! Great product read more

I purchased a gift for niece to be picked up curbside. My fault for purchasing it on 12/23 but I received a notification on 12/24 it was picked up when it was not picked up. I called their curbside number, no answer. Left a voicemail and never received call back . Attempted to reach them through second line they say to call on voicemail and no answer as well. I tried to leave another voicemail but now inbox is full. Spoke to customer service, they couldn't get ahold of store and now chat and was told to call service manager. Called to be transferred to service manager and it was transferred to curbside number again with no answer. It's frustrating that I cannot get ahold of anyone to help and for Nordstrom to steal 113.00 and lie that I picked up order. read more

Didn't take any photos but Jay in the women shoes dept was absolutely helpful and cool. He was telling us that their anniversary sale is coming up on July 8th, sale on new incoming items, can't wait. Then the young lady in the perfume was kind enough to give me 2 samples for me to try.....thanks for great service read more

This Nordstrom in Walnut Creek has been here for a long time and is a nice place to shop. The store is always well-lit, clean, and has a relaxing shopping experience. I have fond memories of spending hours relaxing at their cafe One standout feature is the bathrooms - they're always well-maintained, and the women's restroom even has sofas! Parking is also pretty convenient, there's a pretty big parking garage close to Macy's where you can park for free for three hours. Overall, a great Nordstrom location that has stood the test of time! read more

Had a horrible experience in men's shoes. The employee Naciel was incompetent and rude. Asked for my money back on my card and he hastily put it on a gift card and said it can't be undone. The guy made me feel like I was in JCPenney read more

Quality/Quantity - I see my pictures from last year on Yelp, but no review??? Looks like we come here annually to get my daughter new dresses for the holiday and New Year's parties. I know last year we bought from here, but she did not like the options today, so we ended up buying 4 dresses from Macy's instead. Full Belly (cake jars) promotion today, see picture. Last year had a different promotion, see pictures. Atmosphere - Open 7 days a week from 10am to 8pm, and on Sundays from 11am to 6pm. Good size location. Service - N/A. My daughter did ask the salesperson where the evening dresses were for "younger" people. Sadly she did not understand my daughter, so we went to Macy's. Price - N/A. Owner Comment - Congrats on your success since 1901, which started out as a shoe store! 1963 - Added apparel when they acquired Best Apparel of Seattle. 1971 - Company went public. 1973 - Nordstrom Rack launched. read more

Nordstrom Broadway Plaza in Walnut Creek - 12/10/23 FYI, Todays promotion - Department Stores Near Me - Walnut Creek, California

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Almost always made to feel welcome here. The store is always organized and neat. Only issue one Monday night could not find a salesperson in the men's furnishings department. Ended up leaving my potential purchase on the counter. Will be back. read more

They do not monitor their curbside pickup. Everyone parks in those spots and go shopping, so if you try to use it there are none available.

I was looking for gifts for a 19 year old girl. I was looking through the skincare/beauty items. Mars asked me if I needed any help. If I'm being honest, I was feeling a little lost. Nordstroms is great at curating great products and their merchandising can't be beat. I walk in and want to buy too many things! She guided me through many options. I ended up buying several gift items: Mario Badescu facial spray, a devine grapefruit scented candle, etc. Mars went above and beyond. She was so knowledgeable about the products. So grateful that she offered me help that day! THANK YOU MARS! read more

I bought a dress from Nordstrom that I needed altered. I made an appointment for 12:15 on a Sunday. I arrived at 12 noon. Waited for 25 minutes inside the room and no one showed up. A worker said she called alterations and she will call again. By 12:45, forty-five minutes after I had arrived, I decided to leave. The worst customer service for this type of store. Will not be buying anything from this store again. read more

The beauty department was having a beauty event plus gift with purchase. I received an oxygen facial and facial massage from Kate Somerville rep. Plus, their products were 30% off, and I received a gift with purchase, beauty samples and a make bag. There was a master class with Gucci Beauty with macaroons and a goodie bag that included a makeup brush. The makeup artist was knowledgeable and a pro at achieving a flawless look on the model. I also needed to do an exchange in the lingerie department, and Ana the sales associate was helpful and patient with my transaction. I miss Nordstrom being in the Stoneridge Mall in Pleasanton. I'm glad this location is not too far from my home. The sales associates at this location (Walnut Creek) are courteous, friendly, and display exceptional customer service. Thanks to Stephanie from the beauty department who's always keeping me in the loop on beauty events. read more

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If you need fittings/measurements for special occasions Lisa is the best and sweetest

I've had the worst experience of my life the other day! I was there on Monday to shop before my family arrived before we have dinner at Original Joes! We had 3 hours to kill! So we first Arrived at Nordstrom I liked a shirt. When we left I forgot I really like the shirt and came back 2 hours later! When I arrived! I was followed by a white male and a lesbian Asian woman! Everywhere I went they followed me! They even tried to act unsuspicious by asking the different workers questions like "what time do you close, or is this all your sales items" They were so obvious! I found the short I wanted and some pants I wanted to try on! I asked the worker if I can try them on and he walked me in the dressing room! Then I noticed the same guy that was following me came into the dressing room next to me! Again asked the worker "if I need size can you get it for me" so obvious ! I've seen his shoes they ware converse! So I look under and yup it was him! I tried on my clothes and noticed the pants had a stain! So when I left the dressing room I went back to find another pants that Dident have a stain! And of course he was there Litarally 2 feet away from me pretending to be a customer! I went to put back the shirt that didn't fit me and that point the woman kept looking at me! After that I really dident want to buy anything because I felt like shit but I really like the pants and wanted to prove I was going to buy somthing! So I did. I bought the 90 dollar pants! And walked out of there felling like shit!! I've never felt so bad in my life! I know they were doing there job but I have to say they Dnt know how! So obvious ! I'm a shopaholic and these 2 were there worst! Dnt ever Shop here unless your in a suit and Tye because they will treat you like shit! Worst customer service ever! And mind you the men's section workers are dressed like Homeless people! Dnt judge but if you're going to judge me! Fuck look at your workers! Not cool! Never ever going to Nordstrom Walnut Creak ever again in my life? And I'm telling all my friends and family to not come there! Ever again! Original Joes on the other hand was great! Great service gear food! ! Go there! Nordstrom Walnut Creak -0 Dnt wait your time! Unless again you go wearing Chanel or Gucci!! Sucks cause I was wearing a 3,00 LV bag and they stil treated me like shit! read more

Got excellent service here! Very friendly, helpful and attentive. They dont make you feel bad like their sister store Nordstrom Rack they make you feel special and welcome. read more

Nice collection as this location is one of the few that has collectors and a handful of full-on designers. It's a nice small store with 3 floors and a restaurant. Entrances are 3 coming from each side of the building. They have plenty of nice things while you can score on their half-yearly sale or anniversary. The service was not great. Service in general at Nordstrom has changed and everyone seems to just do things in a rush and make you feel more like a paycheck and a number. The men's collection is not vast but it is there. I felt like I was helping myself with the Nordstrom app and looking if things are at the store or not. The area outside is great with plenty of other shopping and food options. The car park is next door so makes it easy to navigate if this store is your only to go place. Nice place for a quick shop specially if on sale otherwise the atmosphere is nice. read more

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Retuned a necktie I purchased online and hoped to find a replacement. A lack luster sales associate was completely not helpful. He pointed to a small table of ties and I self served myself. There wasn't a replacement in stock, but I did find something suitable for twice the price. I needed the tie, so I got it and paid the difference. As I was as I was walking out, I felt completely disappointed with the selection and service. Not a good feeling. I plan to return and get a full refund. Oh, I still need a tie. Found a similar one at Macy's. On sale, of course. read more

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Every single pair of earrings I've bought from them has the wrong size. They come about 50% smaller than listed. Not sure if it's just being dishonest or really bad employees. But it's happened everytime with different earrings. Don't buy jewelry from them. Not as described. When you send them back your refunds take about 1 month. read more

The customer service isn't what it was in the past but I love shopping here. They carry great products and their online experience and return processes are excellent and convenient. read more

In a world of negativity, something positive happened to me today. My husband and I came into the store because he wanted me to choose a perfume as an anniversary present. A lovely lady helped us in the Joe Malone section, and we had a great experiance. A bit later I went to use the bathroom and forgot my newly purchased anniversary gift in the bathroom. When I went back to get it, it was no longer there. The panic and worry started coming over me and a lovely lady helped me and started calling around the store to try and locate the bag. I was so convinced I would never see it again, and I felt the guilt of loosing something my husband with so much love had purchased for me. In a moment that could only be described as human kindness all the ladies came together to comfort me, and at the end we were able to find the bag. All this to say, the employees of Nordstrom did not have to go out of their way to help me, but no doubt they were genuinely kind people, and today each one of them made a bad day turn into a good day for someone else. If anyone from management is reading this, please please reward your employees for not only having good values, but genuinely caring for people. The last thing I'll say is if you treat others with kindness you will get kindness in return. So when going into one of these stores, please be kind read more

Nordstrom Broadway Plaza in Walnut Creek - The lovely ladies in Nordstrom were so comforting and genuinely kind - Department Stores Near Me - Walnut Creek, California

One time, I was browsing through perfume and a sales person approached me and asked if I needed help. I told her "no", but she proceeded to start recommending her favorite scents to me anyway. It was really awkward. Then she literally stood there and doted on me until I was done shopping so she could check me out. It was weird and it felt like she was trying to prove some kind of point. read more

I had an exceptional shopping experience with Juanita Anderson in Savvy today. I went it for jeans and not looking forward to it. But she listened to me, brought me 20 pairs of jeans to try on and the last pair were it. She was patient, gave great feedback and was just a pleasure all around. I will be shopping with Juanita again! read more

Visited shoe department to try on some Mephisto's which generally fit large like lots of Euro brands. I asked to try on various shoes. The shoes were not in stock and the sales man said the company puts them there so you can buy online. He could not even come up with comparable shoes to try on. He brought out a moccasin slip on dres shoe and said it fit the same as a casual slip on. Not close. I asked to try on the Ecco track. That has been the Ecco standard shoe for decades. Made the same. It took this guy 10 minutes to look for the shoe and he brought out a totally different pair. Not close again. Nordstroms should not put out shoes they don't have unless they advertise them as sale shoes because then all the sizes are not expected. 2nd a salesman should know the inventory and have a standard shoe out in 2 minutes. I sold shoes in college and made good money at Chernin's in Chicago. I knew the inventory cold and I was just there part time. read more

Nordstrom continues to amaze me with their customer service. Returns are easy (even months after purchasing the item), sales people are helpful, the store is well organized, and they go above and beyond to get you what you need. My daughter found a dress but in the wrong size - the store was able to get it in by the next day in her size . They have also shipped stuff to my house for free when they didn't have what I wanted in stock. It is rare to find this type of Customer Service. these days. read more