This brandy melville is on the bigger side compared to the other locations. It is mostly neat with easy to find items. I came here with a goal of finding their cable knit cardigans and I found so many colors. I ended up walking out with two. The cropped versions are $32. The longer versions are $38. The employees were also very helpful as I was looking for a cardigan that was on the mannequin. They couldn't find any either and helped take it off the mannequin for me. It is busy but the lines went by quickly. read more

Store is run inefficiently, understaffed, dressing room closed for hours and no holds to come back and try on when dressing room opens. Staff members don't talk to each other and inconsistent rules. Rude staff. read more

This location is off the mall but still close to the Walnut Creek shopping center. It was packed when we went a week ago. The line for the coed dressing room was at least 20 people long, maybe more. The cashier's line took like 10 min. But yeah, none of us tried on anything. Quality is poor not sure why this place is so hyped. Seemed like plenty of merchandise but clearly they need to improve the experience. read more

Super outwardly racist and unprofessional service. Had the most baffling experience at this store. I was at the counter and the worker ringing me up was talking to another coworker. One of them goes "I can't believe you would post that on your story. I can't even say it out loud." Her worker replies with "I'll say it then. I hate ASIAN drivers." They were both laughing about the whole statement while I was standing there. It was ludicrous as an ASIAN WOMAN to witness this and have these workers be so blatantly racist in front of me. It was so unprofessional and ridiculous the way they were speaking in front of customers. read more

How I hate this store. I hate that it's fast fashion. I hate that it's only one size. I hate that it's so expensive for what it is. However, my kid loves it. One of my best friends calls it the "white girl summering in Nantucket" store. If you are a teen girl, you will love it. The selection is mostly shorts and T-shirts and little dresses. There is seating outside for bored adults waiting for their children but it's not shaded. I would like the store better if they provided a little bench where adults could sit and wait for their children. Don't get me wrong, there is a lot of seating in the store, it's just covered by clothes because of their cool aesthetic. The free stickers are cute. Staff are mostly bored teenagers but they can be tricked into smiling. read more

I feel like the one size fits all policy sends the wrong message, my friend who went with me was really upset she couldn't buy what she wanted. read more

This location is down the street from an outdoor mall. Parking is a bit challenging because it's a main shopping area in Walnut Creek filled with brand named stores and 3-5 star restaurants. The merchandise is a bit on the pricey side, but the quality of the clothes seems okay. I honestly think customers just love the Brandy Melville brand. While we shopped, I noticed a lot of cropped t-shirts with "New York" printed on them and expensive boy shorts ($18?) Found some sweaters but they were over $30. Everything I found were in earthy colors. I'm a mom of a teenage girl and she loves this store. She wears a size 0 to 1 so she always finds something to buy. As for me, I usually stick to the accessories and cute tote bags. One thing about the tote bags, they're super thin yet very fashionable. I bought a cute beanie today for $15. Cute store for teens, not so much for the anyone who wears anything over a size 7 in jeans. The only con: We waited in line for about 20 minutes. The pros: The cashiers were friendly and I love the the aesthetics inside, especially the led lights on the ceiling. read more

Brandy Melville - It's so cute inside. Very aesthetic - Women's Clothing Near Me - Walnut Creek, California

WORST STORE EVER. All the girls are chopped and have the biggest ego ever and just stare . Like girl hello??? Doing everything but their job. Talking about their sexual lives out loud. And they look like they dress with their eyes closed. Get it together yall look a mess. read more

I bought a shirt at a different location that unfortunately had a hole in it and Adriana at the Walnut Creek location was so kind and accommodating to allow me exchange it with the same one at their store. Would shop here again especially because of their amazing customer service and positive attitude! read more

I was in WC for the weekend and my 16 year old shops online for BM clothing. I did a FaceTime so she could virtually shop with me. I will say a few things she saw online weren't in the store so we scratched that idea and just found things in the store. As a parent, I had no idea it was one size fits almost all (teens). Keep that in mind when shopping there. I also bought what I thought was a heart necklace which turned out to be a bracelet, but it's because the jewelry is near the checkout counter and everyone is looking at it while also trying to check out. The store was a little hard for me to navigate through, being petite in height so I was happy the staff could help. It does look like they could use a few more hands as there's so much inventory there and it's just not manageable with the few hands on deck. I wish we had this store near us in the Frederick, MD area. We could use it for sure and the kids would be so excited! read more

Brandy Melville - Women's Clothing Near Me - Walnut Creek, California

I love coming to this store--it's usually clean, well-organized, and easy to shop in. However, I'm giving 3 stars due to issues with the fitting room. This is the second time I've had to wait an extended period (around 15 minutes) for the family fitting room while having my 5-month-old in a stroller, only to find it occupied by a single individual not using it for family or accessibility needs. Unless the store has a policy allowing it in certain cases--perhaps to move the line along faster--I'd really encourage staff to be mindful and considerate of those shopping with children or in need of accessible spaces. Most clothing stores reserve those rooms for families or ADA use, and I hope Brandy Melville will consider doing the same, if it isn't already standard practice. read more

As a frequent brandy buyer, I was in here sometime in June and I love all brandy's clothing but my only issue is the workers. Somehow brandy melville makes it their mission to hire rude unprofessional teenage girls. I went to go try on some clothing and the about 14 year old girls managing the fitting rooms looks me and up and down and was so unbelievably rude. I was being very polite with her as someone who works in customer service as well, I gave her the benefit of the doubt and just carried on to try on my stuff. I left the fitting room and shopped around some more, then came back to try on more items. The same young girl seemed bothered, almost like I was interrupting her when I simply wanted to try on some more clothes. It was two girls and they were being extremely unprofessional, as im standing there waiting them to acknowledge my existence they are gossiping about how their mom had to drop them off because they don't yet have their license. I think I might've come back one third and final time to try on some more tops I found and the girl was very annoyed with me. Mind you, there wasn't even a line so it's not like i'm over here wasting time and not letting others use the fitting rooms. When I walk out the girl asks me for the number they hand you when you get a fitting room that shows the number of clothing items you have. In the moment I did hear her but I had no clue she was talking to me so I walked out of the fitting room area. I then hear her and her young co worker make a comment along the line of "what the heck" or "howthen begin laughing at me. I turned around, no clue they had been talking to me and I just told them I hadnt heard them, I didn't know they were talking to me, I mean NOW you want to do your job as i'm walking out, not when I came in the fitting room those 3 times! Then i told them she had never given me a number as I had like 1 or 2 items and she made a rude face and started snickering again as I walked away. As someone who has spent probably close to thousands on Brandy Melville clothing, online as well as in store at multiple locations, I find a common theme of being disappointed every time I set foot in the Walnut Creek Brandy location. Sometimes, very rarely a girl at the checkout will be sweet but most often the workers are judgmental and rude. I would say I am basically Brandy's demographic, being a younger girl myself and skinny (brandy's target audience) I somehow STILL manage to feel out of place every time I set foot in there. Brandy please stop hiring little 14 year old girls who don't want to do their job. As a customer for the past 8 years, I will be sticking to ordering online from now on. read more

Brandy Melville - here's a pic from the day i was there - Women's Clothing Near Me - Walnut Creek, California

first of all, isabella you need to fix your attitude and work on your customer service. When I was being rung up the first time the girl checking me out was yapping to her co-worker the whole time and didn't look at me once, then i go to return a item that i didn't like and no one explained that they don't do returns, only store credit and isabella was super rude when I asked to return. she was giving me and my friend attitude the whole time. do better. read more

We went shopping here this afternoon and I was completely blown away by the way one of the staff members was dressed. She was wearing a bright pink crop top tank top. I find that very distasteful and disrespectful to the public. People should dress with taste when going to the workplace. I am very disappointed. read more

Worker behind the counter was rude to me when I checked out, and it felt racially motivated. I love the clothes, but do not feel comfortable shopping here. I will not be coming here again unless workers' attitudes change. read more

I'm a grandmother of a young girl who resides in Walnut Creek, while my home is in the San Diego area. She loves your store so I wanted to give her a gift card and I couldn't find one online so I called your store in WC and the young lady was soooo helpful with her suggestion of how to make it happen. Thank you for hiring people with excellent customer service. I wish I knew her name but the time was 3:05 p.m. on Sunday, 24 Nov. Kudos to her! Grandma Karas read more

This location had lots of neatly stacked items and a lot of choices to pick from. It wasn't that busy when I went in but they need more people working at cash registers. The people were very nice. read more

i didn't catch their names, but two cashiers on friday afternoon were so sweet and helpful!! one had the perfect slick back ponytail and the other had yellow nails! would go back just to see them:) the store overall had a great selection of items and was very clean! read more

I'd heard bad things about the entire company clothes and all but I went in anyway & I was surprised! The store was overflowing with super cute 100% cotton clothes for great prices. Everything fit and I bought everything I tried on. The staff was mediocre at best but it was really busy so I'll have to go check again. It was a wreck but the store was full of people too so I'd rather see a busy messy store than a perfect empty one. read more

super packed all the time but they have cute clothes. I wish they made it with better quality but the price is cheap so it's understandable. lots of good basics. read more

One employee decided that she didn't want me there so she dropped a duffel bag next to me. No joke, she climbed up a ladder and threw two duffle bags down next to me. No warning nothing. She looked me right in my eye like she wanted it to hit me... cashier was nice enough tho read more

I came back today after a while and I'm honestly so sad. This was truly my favorite Brandy the old employees were so sweet :(. I was trying on clothes today and when I went to ask the employees if I could try some clothes on in the fitting room and they completely ignored me and didn't answer me so I just made my way in myself to be honest. I greeted the cashier and she just seemed like she wanted to go home. I still do like this Brandy because they always have super cute items. They have better stuff than the San Jose one and more color. The store is honestly kind of a mess but it's very busy so I honestly don't blame them for being on top of the folding or fixing clothes as much. Other than the service now the store is still very nice and the clothes are honestly worth the price to me. Every item I have is very high quality and I've had a lot of items for many years. I hope to have a better experience soon. read more

This place is like Brandy Hellville. The environment is judging and there's stains on all of the clothes. The worker with the ruffled layered outfit with the pig tails and the bow was super rude to me and my friends. She was also slow with the checking out process. I walked up to her and I said "Hi, how are you?" Didn't respond to my question and just asked "Cash or Card?" Okay, maybe she didn't hear me. The whole time I'm checking out she is VERY clearly making faces at us every time we talk. Rude and disrespectful and I did not appreciate it. Some of the workers are nice though, but I would just get in and get out because you will most likely get stared down. read more

Nice clothes quite expensive. The store as you can see in the display are in the front lots of dust on bags and clothes. We have asthma and allergies with dust. This is not a good environment for people with dust allergies. The changing room for girl there are men gettjng in there one time helping his gf but my child next to it so and he is holding the side rim of our curtain I wonder if he was peeking or what?! Why employees allow men to go inside the changing area. Please be considerate to the people who is changing there. The covers are only curtain. read more

If zero stars was ever an option...this experience would be zero stars. Today I was "helped" by a girl named Caitlin. Not only was she acting very snobbish towards me but shoved all the clothes I bought into my bag with little care as if she was shoving all the cares she had up her own ass. I'm a brandy customer but this bitch makes me wanna not shop at this location anymore. read more

Brandy Melville - Women's Clothing Near Me - Walnut Creek, California

Workers are so nice and helpful! The brand is a bit "iffy" but the clothes are really good quality and good pricing.

It's been quite some time since I've last visited this location, but I decided to stop by for some comfy basics. It was a little bit busier this Sunday because of Valentine's Day, but not too bad. They have hand sanitizer for consumers at the door, but no max store capacity, so it was pretty packed when I walked in. But most consumers were already in line to check out, so by the time I paid for my stuff, the store was at half the capacity that it was. I used to hate coming here because most sales associates would not greet you, there was basically no interaction, and if there was, it wasn't warm or friendly. During this visit, one associate helped grab a t-shirt that was displayed up high, and the other associate who rang me up was polite and did her job. Like I said, it was a busy Sunday so there wasn't much opportunity for great customer service. Ultimately, it was a much improved shopping experience in comparison to the sour taste the other visits have left me in the past. Other than that, I love the items I purchased and will probably be back in the future when I need more basics. read more

I went in there with my daughter and her Friends and I have to say one of the store Employees accused my daughter of Stealing. The alarm went off after someone else left and earrings fell. The employee went up to my daughter And quickly accused my daughter of stealing not knowing what really happened.The employee was rude and unprofessional telling my daughter (your banned from stealing) be aware of a tall girl with straight hair. read more

favorite place ever! Workers are so nice and helpful and I had so much fun shopping there! I absolutely adore brandy Melville read more

Brandy Melville - Women's Clothing Near Me - Walnut Creek, California

visited this location on feb 8, i bought 2 sweaters and the young lady who was wearing a headband rung me up. she tossed the bag onto the counter with nothing said after even though i told her to have a nice day. check your employees and the service they're providing to your customers. read more

With my efforts to always boost and support businesses, I also have to give my honest review. I had a bad experience here. But they deserve some stars for the cleanliness of the stores, and for the young girls who were apologetic. This review is more for the corporate management. There are MAJOR issues that need improvement because it seems like they're behind in terms of system, service, or training, if they want to survive these challenging times, Covid or post-Covid. It was my 1st time purchasing this brand for my 12yo daughter. I knew she couldn't try on the jeans, so I hesitated buying it at Emeryville. But the salesperson encouraged us that if it didn't fit, we could return it to the WC store near us, within 14 days. I thought that was nice sales talk. So after 10days, my daughter decided that she didn't like the baggy jeans look. To our surprise, Brandy Melville in Walnut Creek, told us they don't give refunds!?!? They blamed the Emeryville store and said that "she was new." That girl was the ONLY ONE in that store, so I don't think they would've left a new employee with "training" knowledge, all by herself. Then they INSISTED for my email address, after I already said "No." They said it was to process my credit(so no choice there!). Then I received a "paper receipt" for $43! They couldn't afford a plastic card or card stock? I thought, "this will get thrown away by accident, get wet, torn, or eaten by a dog! Were we in the 90s?" Then the power went out, so they started doing purchases via handheld device using Square. So I insisted for my daughter to look for something to exchange, and I don't need to hold on to the paper credit. Success..she wanted overpriced sweatpants and we get to use her credit! Again, they refused us because they said there was no power. I pointed to the device where people, lined up before us, purchased items. She said not for credits??? I was lost with their policies! I wanted to complain but it wouldn't have changed anything. So here I am with my novel. The End. read more

Brandy Melville - Sweatpants - Women's Clothing Near Me - Walnut Creek, California

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I'm not sure if I even remember the last time I posted a 1-star review but this Brandy Melville location definitely deserves 1 star. The clothes are cute, some things are cheap, others are a little overpriced. I piece a lot of their basics with clothing from other brands so it's nice to get a bundle of basic tops to mix and match with everything else. The layout of the store and cleanliness are fine, no complaints. Sometimes the fitting room situation can be confusing because there won't be anyone there to help so there have been times I just walk in and grab a room. But now, onto what REALLY gets me... the customer service at this location isn't great. Maybe once or twice I've had a good experience with one or two friendly girls who rung me up (thank you to those nice and rare girls) but other than that, come here at your own risk if you don't want to deal with rude teenagers with an attitude who probably have everything handed to them and work here as their first or second job. Sucks because when this location first opened the employees were incredibly nice and helpful and welcoming. Hours posted on their yelp page for 10-9pm for a Thursday - I walked in with my friend around 8:12pm and as soon as we open the door an employee folding a shirt looks at us and said "sorry we're closed." That's it. We barely stepped a foot inside. I would understand if maybe they actually close at 9 but need that last extra hour to themselves to tidy up the store to leave on time, but change your posted hours so people don't waste their time. Also, if you're closed, you can lock the door or post a sign. I've come here around that same time before and was allowed in, so I'm not sure what changed this time. Anyway, before I posted this review I actually sent an email to their customer service explaining the situation, asked them to speak to their supervisors, and requested a change in store hours or some sort of explanation. They said they'd get back to me TWICE, and never did. Pictures included of their responses. Don't expect great customer service, or any type of customer service from Brandy Melville. Cute clothes, but that's all they're good for. I get it, they're a large corporation so they don't have to care about their customers that much. Whatever I guess. read more

Brandy Melville - Women's Clothing Near Me - Walnut Creek, California

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First of all, their customer service is lacking. Second of all, I had my wallet stolen here. I went to the fitting room to try on some of their pieces, and they told me to put my bag on the hook outside. Ok, I guess understandable because I had a tote bag. But, don't tell me to put my bag on the hook when you're not gonna have an employee watching over them at all times. When I left the dressing room, I could no longer find my wallet for the rest of the day. Today I found out that someone was using my credit card in Concord and low and behold it wasn't used by me. So to management and the employees, don't ask customers to do some shit like that if you're not going to watch over their bags. All I know is that I will not be shopping at this location any more. read more

Store is closed for COVID19, but I'm very impress that that draped everything to avoid dust read more

Brandy Melville - Notice of temporary closure - Women's Clothing Near Me - Walnut Creek, California

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Im updating five years later... nothing has changed I see consistency is great I guess

Ok for starters the store is like well stocked and organized but the employees suck. They are so mean and give you dirty look for just existing. Like i wanted a fitting room and i was standing in what looked like a line and the employees working the fitting rooms locked at each and laughed in my face and they were like did you want a fitting room? and so i saw like yes and as i was walking I could hear them laughing and one of them said fatty and the rest said shhh she'll hear you. I am appalled to say the least fuck you BRANDY read more

My previous review was removed because I said they were rude. As a business manager I guess yelp does cater. I had simply said that I wasn't treated very nicely when I went in there. The store was clean and the clothes were cute. I just expect customer service. I should've saved my previous review so I could see what it was that deemed it unsuitable. Maybe I'll stop in and see if I have a better experience. read more

I personally lover the clothing they have here and the style they have but the only problem i have is that they have always been one size only, which used to fit me as someone who was a xs but recently their sizes have gotten a little bigger which is a good thing that they aren't excluding people as much but i can't fit into any of the jeans really anymore lol, the workers here are mostly just teenage girls and sometime when i would go in i would receive some looks that were unwelcoming and did feel slightly unwelcome by the staff but the people in this places reviews are doing way too much, taking pictures of girls who are obviously 15-17 is so weird and using rude language to describe them is disgusting. overall this is a good place to shop if you have a harder time finding smaller sizes in regular stores! read more

I am a avid brandy shopper, I love their clothing But I just cannot come to terms with the staff here. They are beyond rude and shoot dirty looks left and right. It's honestly sad because the workers act like they are above you.. but I love this location it's pretty big just don't like the workers read more

Kind of a weird vibe here. While I didn't experience any hostile teenage employees whispering catty things about me, I will say that service is non-existent. It was impossible to differentiate who worked here versus who was shopping here unless they went behind the counter to text and fool around on their phones and ignore customers. The one girl I engaged with a couple times was nice albeit cool and also didn't know that it's rude to carry on a personal conversation with your coworker who isn't doing anything useful while you're ringing up a guest. The blaring hip hop/rap/EDM festival mixes overhead felt totally in contrast to the 14-18 year old valley girls, especially the ones with their moms. It's also not at all apparent anywhere that you don't need to ask someone for a fitting room, so instead of standing near the entrance with your clothes hoping that one day soon someone will look up from their social media and offer you assistance, just walk in and find an empty room. While this is a large location the clothing selection is extremely limited. The amount of clothing is deceptively varied - when you actually start sifting through the racks and neatly folded stacks you'll find that there's just a lot of the exact same stuff placed in multiple locations. Sadly, I only managed to find one sweater that I liked. Someone mentioned in their review that some of the clothing is damaged. I did notice that one of the sweaters I grabbed had a huge hole in the neck, so yes, pay attention to what you're buying here. Really not impressed and don't know if I'll be back to this location for a while. I might give it one more shot in the fall/winter since I don't really care for most clothing sold in the spring/summer in general, but even then I won't be running back. read more